SUMMARY OF POSITION
职位概括
Assists supervisor in executing the day to day operational requirements.
协助上司执行日常运营性需求；
Coordinates and performs guest arrival, departure and cashiering tasks in accordance with hotel standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures.
确保在协助客人光临、离开与付款时遵循酒店的服务标准；提供真诚服务，熟练掌握相应工作；遵循酒店的规章制度与工作流程；
Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager for further follow up.
设身处地的为客人的需求着想，着力帮助客人解决疑虑以满足其要求；绝对确保客人的满意度； 将所有工作中出现的问题与客人投诉等相关事宜报告给部门经理，方便部门经理后续跟进。
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers.
用热情、关心和真正的热心去对待客人和内部客人；
Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells hotel facilities in a sensitive and personalized manner.
熟练掌握产品的知识和相关技术；结合不同情况，灵活性的推荐并销售产品与服务；
Maintains a clean and orderly work area and promotes a safe working environment.
保持一个清洁有序的工作区域和营造一个安全的工作环境。
PREFERRED KNOWLEDGE / QUALIFICATIONS
职位要求
Acceptance of fresh graduates.
接受应届毕业生；
Previous concerned working experience is preferred.
有国际联号工作经验者可优先考虑；
Good working attitude, nice grooming and potential to learn working skills.
具备正确的工作态度，良好的仪容仪表以及学习工作技能的潜力。
