· Is responsible for work safety on his/her shift.
· 负责当班期间的工作安全;
· Demonstrate Awareness of IHG Personal Protective Equipment (PPE) policies and procedures and ensure all procedures are conducted safely and within PPE guidelines and ensure your direct reports do the same
· 展示对IHG个人防护装备(PPE)政策与程序的认识,确保安全地实施所有的程序并符合PPE指导准则,并确保你的直接下属同样如此;
· Be aware of duty of care and adhere to work place health and safety related various IHG policies and procedures
· 具备谨慎责任意识,并遵守各种与工作场所的健康与安全相关的IHG政策与程序;
· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
· 熟悉物业安全、急救和消防及应急程序,安全、合理地操作设备;
· Initiate action to correct a hazardous situation and notify supervisors of potential dangers
· 主动采取行动处理有危险的情形,并将潜在危险通知主管;
· Log security incidents and accidents in accordance with hotel requirements
· 根据酒店要求记录安全事件和事故;
· Prepares a monthly Maintenance Status Report.
· 准备每月的维修进度报告;
· Carries out regular fire alarm test.
· 定期实施火灾报警检测;
· Ensures that the work shop and related areas are kept in a clean and tidy condition.
· 确保工作场所及相关区域保持干净和整洁;
· Complies with Hotel's Health, Safety & Hygiene Policy.
· 遵守酒店的健康、安全和卫生政策;
· Ensures that all Equipment is in good working condition according to the engineering standards.
· 确保所有设备处于良好的工作状态,符合工程标准;
· Maintains clean and tidy Plant rooms and equipment throughout the hotel according to the engineering standards.
· 保持酒店各处机房和设备的干净和整洁,符合工程标准;
· Ensures that availability of Plant and Equipment is 100% at all times. If breakdowns occur, ensure that the necessary repair is carried out without delay.
· 确保机房和设备在任何时候均100%可用。如果发生故障,确保毫不延迟地实施必要的维修;
· Act as a member of the hotel’s fire brigade and participates in all Fire drills / training.
· 充当酒店消防队成员并参加所有消防演习/培训;
Perform other duties as assigned by superior.
履行上级分派的其他职责;
· Monitor the daily operations of reservations.
监督日常预订业务;
· Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates.
管理客房清单,包括对最佳效益区的客房及禁止预订日期的分配和预订进行管理;
· Develop and conduct rooms based marketing activities.
开展和实施以客房为基础的市场活动;
· Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments.
跟踪销售计划,促销活动,广告,并向相关部门提供必要的反馈;
· Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting.
记录散客驱势,入住率记录和市场细分发展情况来协助预测工作;
· Monitor front office tracking of guest history data;
监督前厅部对客人档案的记录工作;
· Create and maintain allotments.
建立并维护客房分配方案;
· Record and analyze guest questionnaires on a monthly basis.
每月对客户问卷调查表进行记录和分析;
· Ensure accuracy of guest history and client profiles in Data Base .
确保数据库中客人记录和客户资料的准确性;
· Track market codes.
记录市场代码;
· Load and maintain rates in IHG reservation system.
将房价下载至洲际酒店集团预订系统并进行维护工作;
· Maintain rate in Website.
维护网上房价;
· Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources.
编写、保管和发放从现有信息来源(顾问、经济预测师)和外部信息来源获得的相关信息和资料;
· Manage Hotel Bank and GDS close out/opening-up dates, if applicable.
管理酒店银行及全球分销系统的开关日期 (适用的话);
· Complete end of month sales report.
完成月末销售报告;
· Prepare weekly sales strategy reports.
准备每周销售策略报告;
· Ensure all Groups are contracted.
确保与所有团队签定合同;
· Conduct market research and analysis.
开展市场调研和分析工作;
· Monitor and evaluate contemporary sales and marketing initiatives and trends.
监测和评估現代市场销售活动及潮流;
· Monitor and evaluate economic, political and social issues/changes.
对经济、政治和社会问题及变革进行监测和评估;
· Report on competitor activity.
报告竞争对手的活动;
· Chairs and conducts Sales Strategy meetings weekly or as directed by Regional Sales & Marketing Manager.
主持和召开每周的销售策略会,或按地区市场销售经理的安排开会;
· Participate in preparation of strategic plans for region.
参与地区战略计划的制定工作;
· Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes.
考虑并评论可能会影响业务结果的经济、政治和社会活动及潮流问题;
· Access and assess sales and marketing data.
进入并评估市场销售数据;
· Works with superior on manpower planning and management needs.
和上级一起进行人力规划和管理需求;
· Works with superior in the preparation and management of the Department’s budget.
和财务总监一起编制和管理部门预算;