1. To maintain a high customer service focus by approaching your job with the customers always in mind and being proactive in a timely manner towards their needs and requests of customers. 始终使自己的工作以顾客为核心,积极主动及时地对待顾客的需要和要求。 2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 承担个人责任并主动解决问题,清楚地与客户和同事沟通,以取得积极影响。 3. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 自我激励和承诺,主动承担所有工作并抓住机会学习新的技能或知识,从而提高个人业绩。 4. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 对改变的要求能够灵活,快速并积极响应,包括要求的任何任务。 5. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 通过展示对同事的合作和支持,以团队目标为追求,保持以团队为重点。 6. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel. 提供意见和建议,以提高酒店的运营/环境程序。 7. To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel. 积极推销酒店的服务和设施给客人和酒店的供应商。 8. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 执行所有义务和责任以确保工作中自身和他人安全。 9. To contribute positively to Equilibrium and Esprit by providing both guests and fellow team-members with courteous, hassle-free service and by seeking to always maintain a pleasant working environment. 通过积极的态度提供礼貌和无障碍服务给客人和下属员工,始终保持愉快的工作环境。 Ensures the relevant Front Office & Outlet reports are printed, audited and filed in date order. · 确保相关前台人员和零售点报告被打印，审计并按日期存档。 · Verifies transactions posted in the daily report, including but not limited to credit cards, city ledger, crew allowances, paid outs, allowances & rebates, miscellaneous charges, voiding。 · 核对挂入每日报告中的交易，包括但不限于信用卡，城市分类帐，员工折扣，支出，折扣及减免，杂费，作废。 · Assist to prepare the daily General Cashier’s and income auditor’s Report. · 协助准备每日总出纳员的报告。 · To follow up on any discrepancies, incomplete work or missing information with the relevant departments. · 与相关部门跟进一切差异，未完成的工作或丢失的信息。 · Ensure that all restaurant and bar checks are properly collected. · 确保所有餐厅和酒吧的账单被正确收取。 · Maintain adequate and up to date files. · 维护并更新文档。 · Assist the Income Audit Supervisor in conducting the monthly cash count of Cashiers. · 协助审计主管每月清点收银员现金。 · Assist to issue the tax invoices. · 协助开具发票并正确登记。 · Assist to confirm the hotel miscellaneous. · 协助登记酒店杂项收入。 · Complete the Daily Paid Out Report. · 完成每日Paid Out 报告。 · To handle all requests and inquiries in a timely and efficient manner. · 及时并有效地处理所有要求和询问。 · Is flexible in relation to working hours, especially at month end. · 灵活的工作时间,特别是在月末。 · To perform any additional tasks assigned to ensure that the department functions smoothly. · 执行一切额外的工作,以确保酒店职能顺利运作。 · Perform other tasks that maybe assigned by the Income Auditor from time to time. · 收入审计分配的其他工作。