In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席时进行交接班说明,确保了解酒店的活动和运营要求。
cooks, serves and stores the following dishes
进行菜肴的制作、烹饪、上餐和存储工作。
Communicates politely and display courtesy to guests and internal customers
与客人和内部客户礼貌、友好的交流 。
Provides direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards
指导厨房帮手,包括厨师、厨房服务员和管事的工作。
Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information
与上级交流疑难问题,客人或内部客户的意见以及其它相关信息 。
Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系 。
Attends and participates in daily briefings and other meetings as scheduled
按计划参加并参与每日例会及其它会议。
Attends and participates in training sessions as scheduled
按计划参加培训活动 。
Prepares in advance food, beverage, material and equipment needed for the service
事先准备服务所需的食品、饮料、材料和设备。
Cleans and re-sets his/her working area
清洁并整理工作区域。
Implements the hotel and department regulations, policies and procedures including but not limited to:
实施酒店和部门的规定、政策和工作程序,包括但不限于:
House Rules and Regulation
酒店的规则和规定
Health and Safety
健康和安全
Grooming
仪表仪容
Quality
质量
Hygiene and Cleanliness
卫生和清洁
Works with Supervisor in manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
Works with Supervisor in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。
【岗位职责】
与既有的客户和潜在的客户及合作伙伴保持密切的联系
Active distribution of product information and creates awareness in the markets and business segments or responsibility
高效认知和掌握销售线索
Identifies and handles sales leads effectively and efficiently
代表酒店参加国际及国内的销售活动
Represents the hotel and participates in domestic and international sales activities
发挥创造力,为酒店的产品及部门做出应有的贡献
Creative contribution to product and sales development
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews
在所负责的市场区域内,监视和报告市场及竞争者的情况
Monitors and reports on market and competition within own market segment
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Prepares and updates customer management reports and ensures all nece
【岗位要求】
1、具备领导才能,了解所负责部门对各职位的责任
2、掌握使用互联网及其它主要电脑系统的知识
3、掌握应用销售及前台的电脑系统
4、了解商务旅游、旅游业国际市场,会议旅游及餐饮销售
5、能够掌握和理解市场和竞争
6、必须具备良好的中,英文读写能力
7、良好的电脑技能,至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件
8、良好的人际交往和沟通技巧
9、独立工作和团队工作的能力