Maintain a friendly, neat and pleasant image to guests. 保持友好整洁礼貌的对客服务形象。 Always wear a clean and tidy uniform. 着装整齐。  Always be friendly and smiling under any circumstances, use guest’s name at every opportunity. 随时保持友善的态度，服务面带微笑，称呼客人的名字。 Provide courteous service to guests and respond promptly and tactfully to guests’ complaints, requests and enquiries. 提供礼貌待客的服务，对客人的要求和投诉做出积极反应。 Give guests immediate and complete attention to their requests and complaints. 对客人的要求和投诉应给予及时的关注。 Maintains intimate knowledge of departmental standards and procedures. 熟知部门标准工作程序。 Coordinate with Concierge to arrange restaurant bookings, theatre, limousine and sightseeing. 配合礼宾部做饭店、剧院、酒店客用车和观光旅游的预订工作。 Registers and rooms all arrivals according to established procedures. 按照既定工作程序为所有来客登记并安排房间。 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。 Prepare registration card and room key before guest’s arrival. 在客人抵达前准备好登记单和房卡。 Responsible for all the enquiries from guests. 负责回应客人提出的所有请求。 Introduce the Club Lounge facilities to guests upon their arrival. 客人抵达时介绍洲际俱乐部的设施。 Cashes hotel guest’s personal and travelers checks and assists with currency exchange. 酒店为住店客人提供外币兑换。 Record down all suggestions and comments from guests. 将客人所有的意见和建议记录下来。