• Pastry Head/Sous Chef 饼房厨师长/副厨师长

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

Plan, organise, control and direct the work of employees responsible for the preparation and presentation of a broad array of cakes, pastries, desserts, petits fours and breads which meet customer expectations.计划、组织、控制并指导员工的工作，负责所有蛋糕、面包、西点及甜品的准备及制作，以满足客人的需求。Supervise the Pastry kitchen staff in the preparation and presentation of all food items in accordance with the hotel’s food and beverage standards and standardised menu guidelines.监督饼房所有员工根据餐饮部标准及菜单标准准备并呈现出品。 Oversee all matters related to food purchasing for pastry and bakery.监督饼房及包房所有食品采购的相关事宜。 Check food preparation, individual costs, quality, quantity inventories and portion control on a daily basis.检查食品的准备、单品成本、质量、盘点及份量控制。 Liaise with the Chief Steward in order to ensure high standards of cleanliness are maintained in all areas of the Pastry/Bakery kitchen, such as machinery and small kitchen equipment.保持与管事部经理的联系，以确保饼房及包房所有区域的卫生保持高标准的清洁，包括各种机器及小型设备的清洁。 Maintain a hygienic kitchen and personal hygiene.保持厨房卫生和员工个人卫生。

• PAL Manager 保拉纳餐厅经理

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

Responsible to Head of Department.对餐饮部经理负责。 Responsible for Assistant Paulaner Manager, Paulaner Supervisor, PaulanerWaiter / Waitress, Hostess.对保拉纳餐厅副经理，餐厅主管，服务员，领位，负责。 Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.树立榜样，保证任何时候都穿着根据酒店着装和凯宾斯基仪容标准的商务服装，保持高水准的个人仪表和个人卫生。 Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.任何时间都提供专业、周到的服务，并确保所有餐厅的员工遵守。 Ensure that the place of work and surrounding area is kept clean and organised at all times.确保工作地点和周围地区时刻保持清洁和有规划。 Execute and demand the team to execute the highest level of service and set-up standards at all times.要求团队在任何时间都执行的最高水平的服务和服务标准。 Be knowledgeable of all services and products offered by the hotel.熟知酒店提供的所有服务和产品。 Understand thoroughly the concept of the Paulaner and train all employees of the outlet in regards to the concept.深入的理解保拉纳餐厅概念，并依据餐厅概念给与员工培训。 Set an example in terms of service, products and guidance of the team that reflects the concept.依据餐厅概念的影响指导团队并树立榜样。 Actively participate in menu design in cooperation with the outlet Head Chef and Sommelier.与餐厅厨师长，侍酒师合作设计菜单和酒单。

• GSC Agent 客户服务中心文员

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.根据凯宾斯基的标准，以高效、友好、关心的方式接听和转接电话。Write down messages accurately for our guests and deliver messages in a timely manner.准确地记录客人需求，并及时地传达至相关执行部门。In case of emergency, handles all communications for the hotel whilst serving as the communication center.  遇到紧急情况，作为一个沟通枢纽能及时有效的与酒店领导层进行沟通。Keep abreast of extention list, know staffs contact information, familiar with emergency procedures, know special promotions and general hotel product knowledge. 及时更新分机表，知道员工联系方式、熟悉紧急情况处理程序、了解酒店促销活动和酒店产品知识。

• DOSM 市场营销总监

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

Executive in charge of reaching the targeted goals as defined in the Sales & Marketing Plan.Responsible for orienting and following up to materialise the budgeted revenues of respective segments through existing clientele and key prospects. This position focuses on hotel’s national and international key accounts / key prospects base.负责执行并实现市场计划中设定的目标。负责跟踪现有的客户和潜在的重要客户。此职位需要密切关注酒店国内外重点客户及潜在客户群。 Supervise preparations and definition of the Sales & Marketing Plan and manual for the department and participate in setting up the sales & marketing policies, procedures and objectives.监督市场销售计划的准备和制定。管理部门，并参与建立市场销售部的政策，程序和目标。Determine the corporate/travel trade marketing and sales strategy related to pricing and promoting to meet the objectives outlined in the Sales & Marketing Plan.决定集团/旅游贸易市场及与价格相关的销售策略。促进达到市场销售部制定的目标。 Clearly understand and communicate the Corporate and Regional Strategic Sales Objectives to the Sales & Marketing team.明确了解并与市场销售部团队交流分享集团或区域销售目标 Handle budgets for miscellaneous sales activities and promotions.处理销售活动及促销活动的预算。 Actively involved in the recruitment of all members of the Sales & Marketing Team in conjunction with People Services.与人才服务部相互协调，积极参与市场销售部团队所有员工的招聘.Identify, retain and develop Talent within the team.在团队内识别、保留和培养员工Ensure that regular and appropriate communication is carried out with the Global Sales Offices that assist the Hotel Sales & Marketing team in achieving their goals.全球销售办协助酒店销售团队达到目标。确保与全球销售办的定期沟通交流。 Carry out on-boarding for all Sales & Marketing colleagues.执行市场销售部员工的上岗培训 Follow the sales and marketing results (accounts’ room night productivity, revenue, etc.) and propose corrective actions if needed.跟进市场销售结果（客人的住房间夜量，收益等等）并且，如有必要，须提出正确的行动方案 Maintain and maximize the utilization of all automated sales and reservations systems involved with group business.保持，并最大化的利用集团内的自动化销售和预定系统。

• Restaurant Captain餐厅领班

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

 1. Responsible to Restaurant Supervisor/ Assistant Restaurant Manager/ Restaurant Manager. 汇报给餐厅主管/ 副经理/经理 2. Responsible for Waiter/ Waitress & Host/ Hostess。对本部门内的服务员和领位负责。 3. Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.  以身作则为部门员工展示一个作为酒店人应保有的高标准的仪容仪表标准，并与凯宾斯基酒店集团的标准相一致！ 4. A courteous, professional and efficient service is provided at all times.  总是为客人提供礼貌、专业、高效的服务 5. All duties and tasks are performed as per the tasks required at the outlet.所有工作和任务都能按照工作要求执行和完成 6.  Be knowledgeable of all services and products offered by the hotel.  通晓酒店所能提供的所有的有形和无形的产品

• Restaurant Host餐厅咨客

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

 1. Responsible to Assistant  Restaurant Manager / Restaurant Manager. 对餐厅副经理、餐厅经理负责2. A courteous, professional and      efficient service is provided at all times.  始终提供礼貌、专业、高效的服务3. All duties and tasks are      performed as per the tasks required at the outlet.  始终按照要求执行职责和任务4. Be knowledgeable of all services      and products offered by the hotel.  了解酒店提供的所有服务和产品5. Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.  了解和理解如何解释与执行销售所属部门的产品和替代品

• L.lobby Waiter/Waitress

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

 A courteous, professional and efficient service is provided at all times.任何时候都提供有礼貌的，专业、高效的服务。 All duties and tasks are performed as per the tasks required at the outlet.所有的职责和任务的执行都要遵守餐厅的标准。 Be knowledgeable of all services and products offered by the hotel.熟知酒店所有的产品知识。 Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.对部门所有提供的餐饮产品都有全面的了解。 Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.全面了解如何解释并推销部门指定的所有产品，同时可以提供其它选择。

• Assistant FC 助理财务总监

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

 Responsible for following and understanding all Kempinski Policies & Procedures.Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct.Responsible for understanding and having a working knowledge of all areas in accounting and being able to assist or cover a position if needed.Responsible for ensuring that local legislation and procedures are followed.Responsible for preparing journal entries and balance sheet reconciliations during month-end closing.Responsible for ensuring that all journal entries are accurate and have been signed off before posting.Responsible for ensuring that all balance sheet accounts are in good order and up to date.Responsible for preparing or overseeing the preparation of all tax returns.Responsible for ensuring that all fees are calculated accurately and comply with the Management Agreements.

• PA Sup. PA主管

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

 The incumbent in this position is responsible for directing and controlling the day-to-day housekeeping operations on  the Public Areas in order to ensure the highest standards of cleanliness.  They assist the PA manager in the planning of the department.此岗位主要负责检查客房部公区每天的操作，确保高标准的清洁。协助公共区域经理做部门的计划。 Direct the work assignments of non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.有效指导非管理人员的工作安排，确保给客人及其它部门提供及时礼貌的服务 Check Public Areas to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurnished as required..  If assigned on Floors, check rooms and particularly those assigned to V.I.P., V.V.I.P and known repeated guests receive special attention to ensure they meet the hotel standards.检查公区，保证家具及设备干净，状态良好，并按照要求清洁保养。确保其符合酒店要求 Coordinate with the other sections of the Public Area and the other Departments on all relevant matters that affect the physical appearance of the hotel and room status, keep them informed and follow up on outstanding issues.  It may be the confirmation of room status to the repair work to be done. 与客房部其它分部门以及其它部门沟通所有影响酒店外观及公区状态的问题，及时汇报并跟进这些问题。也许是房间有工程问题需要维修。 Assist the Assistant PA Manager in the recruitment, management of performance, identification of training need, development of training plan and implementation of training.要协助公共区域经理执行管理，培训的认同，培训计划的发展以及培训的实施  Conduct monthly training sessions with existing employees in order to meet the identified training needs.对现有员工进行月度培训，达到培训需求

• F&B SVC Manager 餐饮服务经理

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

Oversees all service activities such as mise en place, order taking, service techniques during meal periods, bidding farewell upon guests’ departure to ensure guest satisfaction and adherence to the operating procedures and Kempinski Standard.在餐厅运营期间，监督管理服务活动，如餐前准备工作，点餐情况，服务技巧等，在客人就餐完毕后与客人告别，确保客人用餐满意；坚持运营程序和凯宾斯基饭店服务标准。Participates in the development, implementation and review of standards of performance for the F&B service activities, which meet our guests’ needs and are in line with the operating concept of the individual outlets.参与提高，执行和审核餐饮部服务活动中的服务标准，确保达到客人需求；并与各独立的分部门运营标准相符。Participates in the selection and performance management of all reporting staff, inducing discipline. Supervises and motivates staff to bring about excellent performance.参与餐厅运营，鼓励员工做出优秀表现。每年为员工做一次评估，如有需要，为员工指出不足。Establishes and reviews the standards of performance, in line with the operating concept of the restaurant, which contribute to an attentive and distinctive experience that leaves our clients inspired.创建和回顾服务标准，与餐厅运营需求保持一致，为客户建立体贴独特的服务体验。Identification the training needs, assist in the development of a training plan and implementation of the training activities and follow up to ensure compliance and their effectiveness. At times, conducts training.确定培训需求，制定培训计划。安排培训活动并跟进培训的实施，确保有效培训。与此同时，引导培训得以实施。Coordinates service activities with the F&B management team to ensure that all guests are given friendly and caring service from their arrival until their departure.在服务活动中与餐饮部管理团队合作，确保在客人整个用餐过程中，为客人提供友善和优质的服务。Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that they are able to anticipate and answer clients’ requests and questions.严格履行所有紧急政策，饭店推销，食品知识，重要客人入住，未来活动和会议传达，确保员工能准确地回答客人提出的问题。Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and attending meeting, writing reports and memos and other specific duties related to the job function.完成日常行政工作，例如参加会议，提交报告，发布公告，书写报告和其它相关日常工作。COMPETENCIES 能力:Ability to work independently,thrive under pressure in challenging circumstances and come up with proactive,rational solutions. 能够独立工作，能在高压环境中成长，能以积极的心态面对困难并找到合理的解决方式 Excellent written and verbalcommunication skills.出色的书面和口语表达能力Ability to establish andretain effective working relationships with hotel staff and clients/vendors.与员工，客户，供应商建立良好的工作关系Ability to identify anddelegate tasks effectively. 有能力迅速的上传下达任务Excellent organizational and timemanagement skills.良好的组织能力和时间管理能力 Applies a professional, confidential andethical approach at all times.工作中保持专业，机密，遵守职业道德的工作态度 Works in a safe, prudent andorganized manner. 工作方式有条理且谨慎

• F&B Secretary餐饮秘书

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

 Job Description: The incumbent in the position is responsible for providing a full range of secretarial and administrative support activities for the EAM i/c FB, inclusive of highly confidential and sensitive matters to ensure smooth operation of the Food & Beverage’s office. Co-ordinates with hotel other department to ensure Food & Beverage Department in smooth and normal operations在此职位任职任职的员工负责为餐饮部总监和餐饮部副总监提供全面的文秘文档和行政支持，包括处理高度机密和敏感问题，确保餐饮部办公室运转正常。与饭店相关部门合作，确保餐饮部运转正常 

• Western Kit Chef西厨房厨师

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

Job Description: 1. Prepare kitchen equipment for use.     准备好厨房的器皿以备用。2.  Assemble and prepare ingredients for menu items.    收集和准备菜单中所需的原料。3.   Prepare simple food items.      准备简单的食品。4.  Prepare food for service.     准备好出餐的食品。5.  Assist with checking, receiving and storing of goods.     协助检查、收货和食品的储存。6. Maintain storage areas.     维护库房清洁。7. Clean kitchen and equipment.     清洁厨房及设备。8.  Handle waste and linen.      处理浪费和布草。9. Maintain a hygienic kitchen and high standards of personal    hygiene.     保持厨房的卫生和高标准的个人卫生。 

• GRM/NM 宾客关系经理/夜班经理

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

 工作职责DUTIES/RESPONSIBILITIES·     指导前厅工作，包括：入住，退房，确保所有服务工作按照酒店服务标准进行，提高客人满意度Directs front office operations such as checking in, checking out andproviding guest assistance whilst ensuring compliance with all front officepolicies, procedures, standards and satisfaction of guests’ needs·     培训，发展员工，鼓励员工的表现以保证前厅部门高效运行Develops and manages the performance of direct subordinates to ensurethe efficient running of front office operations.·     控制房态时酒店收益最大化，包括团队锁房，升级到商务楼层，跟进最后消费的及时入账，使每间可卖房的平均收益最大化Maximizes hotel revenue by controlling room inventory, group blocking,packages, up selling to Executive Floor Rooms, reinforcing the late chargepolicy to maximize REVPAR.·     解决宾客投诉Handles all customers’ complaints occurring during the night shift toensure their satisfaction.·     欢迎VIP入住，引领宾客至客房，在宾客入住期间给予协助Greets VIP guests upon their arrival and escorts them to theirroom.  Establishes good support andoffers assistance for the length of their stay.·     在预订满额情况下，较好地处理超额预订使宾客不满的情绪降到最低During sell out nights, deals with overbooking situations in the mostprofessional and diplomatic matter in order to keep to a minimum level thedegree of dissatisfaction of guests inconvenienced by the situation.·     每个班次至少2次巡视酒店各个区域，确保始终呈现干净整洁、安全，及所有设施运转良好Patrols the hotel at least twice per shift to ensure that the hotel isclean, tidy, and safe and that all is proper order.  Takes corrective actions if necessary.·     严格遵照紧急事件应急程序，熟悉酒店促销信息，产品信息，VIP 入住安排及行程，酒店内举行的活动，交班会是通知各相关部门确保所有员工可以准确无误回答宾客的询问Keeps abreast of all emergency procedures, hotel promotions, productknowledge, VIP arrivals, upcoming events and brief direct subordinatesaccordingly so that all front office staff are able to answer guest requestsand questions.·     在交班本上记录宾客投诉，其他事件或需要跟进的任务，保证服务过程的衔接完好Reports on the hotel log book all guest complaints, relevant incidents and matters that need followup the next day, to ensure consistency and guest satisfaction.技术能力TECHNICAL COMPETENCIES·      熟练掌握计算机技能Ability tocompute basic mathematical calculations·     遵守且能与酒店的标准和政策保持一致Ability tomaintain company standards and policies·     时刻表现专业，自信，和领导风范，并且具有较好的处理宾客关系技能Ability toconvey a professional image and personality exudingconfidence and leadership and relationship developmentskills·     负责客人信息安全和保密Ability toensure security and confidentiality of all guest information and pertinentproperty data·     能及时掌握酒店，产品知识以及各部门的运营时间Ability tomaintain knowledge of property features and information, i.e., services hoursof operation, etc·      销售能力Ability to sell yourproperty’s features

• Cashier 收银员

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

岗位职责1.所有要收费的帐单或凭证送达前厅收银处时， 核对宾客资料，进行入帐工作。2.为宾客办理付款手续，并根据付款方式的指示，宾客收取现金、支票、信用卡等或进行挂帐。3.为宾客提供每天的外币兑换服务。5.把所有的帐单和凭证分类及用计算器打印带纸带订在帐单上，总数和电脑上的金额相同。6.根据酒店规定，上交所有现金收入及把其它帐单、信用卡及挂帐等帐页交收银主管保存，由她们转交夜审。7.为宾客提供简便、快捷的收款结算服务。岗位要求1.为人诚实，责任心强，具备一定的管理能力，有本市户口或可提供担保者优先考虑。2.可以独立完成岗位工作及部门员工培训。3.有良好的职业操守。

• FO Supervisor/ LIR 前台主管/红衣女郎

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

  REQUIREMENTS:·     评估员工需求并准备每周工作计划，制成本，节约预算。       Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals. ·     计划并监督前台每日到店与离店客人相关营运情况。包括客房销售情况、VIP及团队客人的房间安排和入住登记情况。Plans and supervises the day to day operations of the Reception section which are related to the arrival and departure of guess, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.·     协调并监督直接下属的每日工作，要求前台接待员工保持良好的仪容仪表，以确保客人满意并达到酒店的服务标准。                     Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standards.  ·     负责新员工的相关培训及在职培训，激励员工保持杰出的状态，并参与部门员工年度绩效评估。                                                              Carries out training for new employees and on the job training. Motivates staff to bring about excellent performance.  Participates to the evaluation of staff performance once a year.  ·     礼貌并有效的处理客人的要求和投诉。为确保客人的满意度，予以相关员工更深层次的指导，并收集和记录所有客人的投诉和意见，必要时予以跟进。Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests.  Follows up when necessary.QUALIFICATION:·     能够激励员工并给予支持                                                                                      Inspire others to excel by clearly communicating department and section goals and priorities, recognizing good performance and supporting employees when required      ·     通过培训能够发展员工潜力          Develop potential of others through training, coaching and development opportunities

• 客房服务员

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

岗位职责1.按照酒店规程清扫客房，及时补充客房用品，控制物料消耗。2.发现房间设备损坏，地毯、墙纸污迹应做好记录，及时通知客房中心。3.严格执行安全制度，确保客房安全。4.及时反馈宾客信息和意见。5.在早班不在时协助楼层完成对客服务工作和相关后勤保障工作。6.完成领导交办的其它工作任务。

• Waiter/Waitress 各餐厅服务员

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

  Job Responsibiltiy:1. The incumbent in this position is responsible for serving food and beverage in their assigned section in order to provide a dining experience that meets or exceeds guests’ expectations whilst adhering to service standards.在此职位任职的员工负责在指定区域提供食品及酒水服务。确保为客人提供优质的消费体验，并达到客人的期望值。始终坚持执行饭店的服务标准2. Processes guests’ orders in a timely manner whilst verifying that all items are prepared according to guests’ requests and standards, offering a friendly and caring service at all time.确保客人的点单及时有效的送至相关人员进行制作，并确认所有的菜品及酒水按照客人的要求为客人做好准备。随时随刻为客人提供友善的服务。3. Keeps a discreet eye on the guests to ensure they are satisfied with the food and service, anticipates and responds to any additional requests and to determine when the course/meal has been completed.时刻关注客人的需求，保持与客人的眼神交流。确保客人在用餐过程中，对我们的食品和服务满意，预测和回应客人所提出的其它问题并作出决定。4.  Keeps abreast of the food and beverage promotions, new menu items, daily specials, and other relevant information for the outlet guests.保持为客人提供最新的餐饮推销信息，新品推出，每日特选和其它相关信息Requirements:1.   Basic knowledge all food and beverage items offered, including ingredients, methods of preparation and proper service具有相关服务的基础食品和酒水知识，包括对客服务所需食品的制作材料，方法以及服务常识2.  Basic knowledge of the sequence of service and service terminology基础服务常识和服务标准

• Trainees 实习生

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

Trainees:实习生：酒店一线岗位招聘实习生，希望致力于酒店行业的年轻人们选择凯宾斯基饭店成为您梦想起航的地方。岗位要求：希望能够寻求发展的年轻人。

• DOR 房务总监

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

 1. The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of Rooms Division related departments (Front Office, Housekeeping, Laundry, Spa, Recreation etc.) and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.2. Participate in development and preparation of hotel’s strategic plan。3. Preparation of budget and monitoring of revenues.4.  Profit and loss responsibility.5. Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits.6. Optimize revenue by sales-promoting activities and collaborating with Revenue Management in order to achieve the best possible Revenue Penetration Market Share in the market.7. Control the duty roster for sub-departments guaranteeing quality as well as highest personnel cost efficiency. 

• Front Office Receptionist 前台接待

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

岗位职责JD:对酒店资讯有完整的了解，如：整个酒店的特色，服务，各场所营业时间。所有房型，房号，房间布局，家具陈设，摆放位置。所有房价，打包价，促销价。每日房数，预期到店数，预期离店数,任何一天的可卖房。团队的每日活动安排。                                                         Knowledge of all hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled daily group activities. 了解并遵循酒店及部门的各项规章制度。               Maintain complete knowledge and comply with all hotel and departmental policies and procedures. 跟主管一起回顾每日工作安排及重要事情。       Meet with supervisor to review daily assignments and priorities. 跟要下班的同事一起回顾当天的营业状况并跟进好相关事宜。       Meet with departing Front Desk Agent to review business status and follow up items. 依照已有的标准流程使用所有的电脑操作系统。             Access all function of computer system according to established procedures and standards. 工作区域准备好必要的物品，并且在整个班次期间都保持整洁。          Set up workstation with necessary supplies; maintain cleanliness throughout shift. 接听部门电话时需在三声之内接起，使用正确的问候语及电话礼仪。Answer department telephone within three rings, using correct greeting and telephone etiquette. 跟所有接洽过的客人建立积极的宾客关系。       Promote positive guest relations to all individuals approaching the Front Desk. 礼貌的为他人提供所需要的信息。                             Accommodate all requests for information in a congenial manner. 依照酒店制定的要求为客人办理登记入住 ：        Process all guest check-ins according to established hotel requirements: 在系统里确认预定信息并熟悉的所有信息。      Confirm reservation in system and review all noted 对于没有预定的客人，销售客人认可的房型。 For guests without a reservation, sell a room type agreed upon.将客人信息输进电脑并打印出登记入住表。         Register guest in computer and generate a registration card. 跟客人确认登记入住表上的信息。                           Verify registration card information with guest. 获取客人的付款方式，如信用卡信息需输进电脑；或收取现金。Advice guest of any messages, mail, faxes, etc. received for them. 告诉客人房间保险箱，迷你吧及房卡的使用方法。Inform guest of room safe and mini-bar key and room key procedures. 告诉客人其房间所含的各项服务，优惠项目等。             Communicate services and included in packages to guests on packages. 收取客人相应的身份证件并附到登记入住表上。             Obtain proper identification for tax-exempt guests and attach form to registration card. 让客人在指定的文件上签名。                                     Obtain guest signature for designated paperwork. 维护所有客人的客史档案。                                             Maintain guest history files on all guests. 对于预期抵店的V.I.P，先与送欢迎礼品及陪同客人到房间的人员沟通好。      Communicate V.I.P. arrivals to designated personnel for escort and delivery of amenities. 按照客人入住时的要求为每位客人设置好准确的账户。（如：跟他人分账，房费、税、杂费分开，免费等）       Set up accurate accounts for each guest checking in according to their requirements (i.e., share with, separate room/tax/incidentals, comp). 把登记入住表及相关的票券存档进与房号对应的文件夹内。              File registration cards and vouchers in bucket by room number. 当酒店不能为有预定的客人提供住处时尽所有的努力找到客人所满意的可供替代的住处。按照已制定的流程接待没有预定的散客。        Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them.  Follow established procedures for "walk-in" guests. 

• 总会计师 Chief Accountant

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

工作职责DUTIES/ RESPONSIBILITIES确保完成应收、应付、信贷及收入的账单、过账、付款及收款工作Ensuring that all A/R, A/P, Credit and Income are kept up to date – regular billing,postings, payment mark-up, collection follow up, etc.监督审核应收及应付账目Review monthly Accounts Receivable & A/P Statement.定时跟进并解决有关应收及应付账目的问题Regular follow-up to resolve disputed outstanding cases in the Accounts Receivables and A/P.每天督导所有提交上来的回扣及信贷事项Control and monitor all rebates and credits passed on day-to-day basis.完成总账包括根据指示做好每月财务报告准备工作Control and monitor general accounting including preparation of monthly financial statements as per instructions received.审核每月进行账目的调整包括所有资产负债账户Review monthly accounts reconciliation (all balance sheet accounts).维持酒店内部账目的更新Keeping the Inter-company Accounts updated.在预定时间内连同财务总监完成月/年末结算工作Month /Year-end closing together with the Director of Finance within the set timetable.监督和指导部门的日常运作指引员工解决问题As much as possible he/she will take care of the staff’s various problems with their daily work,answer any questions asked by employeesand give necessary instructions.监管月末结算工作保证准时提供数据At themonth end, the Chief Accountant will supervise the closing of the books andwill ensure that required data are provided in time.必须充分熟知以及不断根据酒店的指示更新数据He/shemust familiar and constantly keep up-to-date with instructions issued by Hotelor company in so far as the accounting, control and general administration systemsare concerned.没权雇佣任何员工。此项问题只能由财务总监来处理。类似地凡涉及到其他部门经理或员工的问题均需由财务总监亲自处理It shouldbe stressed that the Chief Accountant does not have authority to hireaccounting staff. Such problems should therefore solely be handled by the DOF,similarly, any problem involving a department head or employee of anotherdepartment will have to be dealt with by the DOF.完成财务总监以及管理层分配的任务To do allsuch jobs and related duties as are assigned to him/her by the DOF and themanagement.承担部门培训的职责Trainingof employees – must take initiative to guide and train junior employees in thedepartment.创造良好的工作环境确保员工遵守酒店的规章制度Creatingconducive working environment – ensure that the staff adheres to hotel rulesand regulations and the discipline is maintained.与其它部门维持良好的工作关系Maintaininggood working relationship with other departments.文件归档整齐并且更新Keepfiling organized and updated.保管好部门的文件以便内部及外部的审查Departmentrecords must be well kept for internal and externalaudits.在财务总监外出的期间必须接管其职责Insummary, the Chief Accountant must be capable of taking over the DOF’sresponsibility, should the latter be away from the hotel for a short period oftime.及时完成财务总监分配的其他任务Other job assigned byDOF.教育程度EDUCATION  大专以上学历，会计相关专业毕业Junior college or above degree, specialty of finance related英语水平ENGLISH SKILLS   具有一定的听力及口语能力，简单书写能力Listening and oral skills，Basic writing skills工作经验EXPERIENCE  8年以上FIN相关工作经验，2年以上同岗位同级别酒店资历。8 year or above finance working experience, 2 years or above chief accountant or assistant chief accountant working experience in same level hotel.资格能力COMPETENCIES  计划与组织能力Planning and organizational skills 团队建设能力Building teamwork 发展和激励下属Developing & motivating subordinates 解决问题及决策Problem solving and decision making 关注工作质量和结果导向Concern for quality and results oriented对客服务意识和主动性强Customer services orientation and Initiative工作上的战略思考 Strategic view团队精神及合作意识Teamwork and cooperation任务执行与传达Task executing and conveying

• 行政楼层接待

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

工作职责DUTIES/RESPONSIBILITIES:·   对酒店资讯有完整的了解，如：整个酒店的特色，服务，各场所营业时间。所有房型，房号，房间布局，家具陈设，摆放位置。所有房价，打包价，促销价。每日房数，预期到店数，预期离店数。任何一天的可卖房。团队的每日活动安排。                                                                                                                                                   Knowledge of all hotel features/services, hours of operation.All room types, numbers, layout, decor, appointments and location.All room rates, special packages and promotions。Daily house count and expected arrivals/departures. Room availability status for any given day.Scheduled daily group activities.·    了解并遵循酒店及部门的各项规章制度。                                          Maintaincomplete knowledge and comply with all hotel and departmental policies andprocedures. ·      跟主管一起回顾每日工作安排及重要事情。                                         Meet with supervisor to review daily assignments and priorities. ·      跟要下班的同事一起回顾当天的营业状况并跟进好相关事宜。       Meetwith departing Executive Floor Receptionist to review business status andfollow up items. ·      依照已有的标准流程使用所有的电脑操作系统。                                 Access all function of computer system according to established procedures       and standards. ·      工作区域准备好必要的物品，并且在整个班次期间都保持整洁。               Setup workstation with necessary supplies; maintain cleanliness throughout shift. ·      接听部门电话时需在三声之内接起，使用正确的问候语及电话礼仪。Answer department telephone within three rings, using correct greeting and telephone etiquette.·    维护所有客人的客史案。                                                             Maintain guest history files on all guests· 对于预期抵店的V.I.P，先与送欢迎礼品及陪同客人到房间的人员沟通好。                                                                                       Communicate V.I.P. arrivals to designated personnel for escort and delivery of amenities资格/能力COMPETENCIES·      团队合作Teamwork ·      在工作中能承受压力Ability to work well under pressure of coordinating requests at any given time.技术能力TECHNICAL COMPETENCIES·      收银知识                   Knowledge of cashier operations·     酒店业务知识           Knowledge of hotel business operations

• Bell Boy 礼宾员

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

·     把客人的行李从到店地点送到指定的房间Transport guest luggage from the point of arrivalat the hotel to their assigned room. ·     当客人要求换房时，把客人的行李从当前的房间送到指定房间。Transport guest luggage from current room to re-assigned room for room changes. ·     把客人行李从客人房间送到离店的指定地点。Transport guest luggagefrom their room to the point of departure from the hotel. ·     协助查找客人遗失行李Assist in locatingguest's lost luggage. ·     能够准确为客人行李加标签，存储并能准确的从行李房找到客人行李。Correctly tag, store andretrieve luggage from holding room. ·     在引领客人去房间时，能识别和解释酒店的设施和特色Identify and explain hotel facilities and features to guestswhile escorting them to their room. ·     辨别靠近客房的安全出口，解释指定房间的安全设施Identify fire exit closest to guest's room and explain safetyfeatures of assigned room. ·     向客人示范房卡的使用Demonstrate use ofroom key to guests. ·     把客人行李放置到房间适当位置Place guest luggageinside room. ·     识别并能解释客房设备，包括如何使用Identify and explainguest room features to include use of:·      空调和调温装置Air conditioning/heat units and thermostat controls ·      电话Telephone ·      电视Television ·      闹钟Clock radio ·      客户服务指南Guest services directory ·      迷你吧Mini-bar ·      室内安全设施In room safe ·      灯Lights ·      浴室设施Bathroom amenities ·      洗衣服务valet/laundry services ·      门锁Door lock ·      其他服务Services ·      突发事件处理程序Emergency procedures ·     提供打包/解包服务Offerpacking/unpacking service. 熟知酒店所有的会议宴会活动，能指引客人到达正确的地点     Maintain accurate knowledge of scheduled functions withinthe hotel to direct guests to correct locations. ·     熟知本地景点，并能对客人询问给出建议。Maintain accurate knowledge of local attractions and activitiesto recommend for guest inquiries. ·     在客人询问当地交通信息时能够给出准确的方向指引Relay accurate directions to guests on inquiries oftransportation within the local area. 当客人要求行李员帮助时，能准确的记录相关信息            Maintain accurate log record of guestcalls for Bell Person assistance. ·     在礼宾台时，能在电话响3声之内接听电话，并使用正确的问候和电话礼仪Answer Bell stand telephone within 3 rings using correct greetingand telephone etiquette. ·     根据相关程序处理客人投诉，并保证顾客满意Handle guest complaints by following the instant pacificationprocedures and ensuring guest satisfaction. 站在指定的地点，保持正确的姿态Remain in assigned post position, maintaining correct stance. ·     收集客人需要送洗的衣物，送到洗衣房Retrieveguest dry cleaning/laundry from their rooms and deliver to Laundry/Valet. ·     及时将以下项目送至客房Deliver items to guest rooms promptly toinclude: -        信息Messages -        邮件，传真mail,faxes -        包裹Packages -        花Flowers -        客人要求的其他物品Sundryitems requested by guest -        礼品Gift items -        将指定的报纸按时送到指定的房间Deliver designated newspaper on time tospecified guest rooms. ·     监督和维护大堂区域以及行李房的形象Monitor and maintain appearance of lobby areas and luggageholding room. ·     擦亮行李车，保持行李车干净。Polish brass luggage carts and maintain cleanliness of carts. ·     保护住店客人的机密信息以及安全Ensure confidentiality of hotel guests and security of guest roomaccess. ·      成功完成各项培训Successfulcompletion of the training/certification process.

• Front Office Manager 前厅经理

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

Job Description:·  参与起草预算，负责部门的收益与亏损。 Involved inbudget    preparations and responsible for Profit & Loss·  关注酒店客房可卖情况，团队用房、包价、促销行政楼层客房、提高日租用  房收入及提高房间人数使用量，实现酒店可售客房平均收益最大化。   Maximizehotel revenue by controlling room inventory, group    blocking, packages, upselling to Executive Floor Rooms,    increasing the late charge policy and doubleoccupancy to    maximize RevPar. · 起草年度预算、人力资源预算、并且是使运营成本控制在预算。   Preparesthe annual budget and manning guide and manages    the Front Office Departmentwithin budgetary guidelines. · 合理控制各分部的班次人力安排，既保证服务质量，同时也科学地控制人力     成本。Controllingof the duty roster for sub departments    guaranteeing the quality as well asconsidering the highest    personnel cost efficiency.  Quolifications:1. 熟知酒店管理系统中前厅、客房和收益管理的操作。Experience with     PMSsystem in Front Office, Housekeeping and Revenue     Management would be anadvantage.2.出色的沟通能力和人际关系技巧并时刻保持良好的专业形象      Excellentcommunication and inter-personal skills with    superb presentation and grooming3. 出色的管理能力并能推行其管理理念    Strongmanagement skills and ability to instill those in     others  4. 善于分析，解决问题的能力和执行能力   Analytical andproblem solving skills and execution of wor    

• Sales Manager销售经理/高级销售经理

• 太原凯宾斯基饭店
• 2019-08-23 07:24:43

岗位职责1. 负责管理公司客户和地区委派的任务，包括日常的销售拜访，发展新新客户，谈判合同和与客户保持良好的工作关系以取得并超过酒店的预算目标。2. 负责调查市场信息，定期向销售总监汇报工作情况。3. 负责与客户之间的联系，外出拜访客户，密切与客户的沟通，建立良好的客户关系。4. 负责客户档案资料的管理工作。5. 定期完成销售计划及执行情况的报告。6. 定期向销售经理提交销售工作报告、市场情况、存在的问题及今后工作的建议、设想等。7.贯彻执行销售总监安排的其它工作。要求1. 大专以上学历，酒店管理专业优先考虑。2. 有酒店销售部门工作经验3年以上，五星级酒店优先考虑。3. 具备销售学、酒店管理学、旅游心理学等知识储备，了解合同法及付款基本业务知识。4. 有较好的语言表达能力，英语水平良好。能独立完成工作计划及业务工作报告。5. 能熟练使用电脑及其他现代办公自动化软件系统。