【岗位职责】 1、协助上级确保所有餐厅和厨房高标准的卫生清洁，保持服务和厨房设备状况良好。 2、根据的标准穿着服装，保持良好形象。 3、接受上级分派的工作，做好洗涤前的各项准备工作。 4、负责收拾台面的脏餐具、用具、扫地、拖地等清洁工作。 5、负责擦洗墙面卫生，清理垃圾桶、清洗厨具清扫墙面、地面。 6、擦洗工作台、工作柜，将餐具、灶具摆放在规定位置。 7、打扫厨房内卫生。 8、完成上级领导安排的其他工作内容。 【岗位要求】 1、熟悉酒店清洁工作要领和相关清洁知识。 2、通过入职培训后，熟悉清洁工作操作规程。 3、有较强的责任心。

岗位职责 1、迅速及时处理所有预订请求,协助收益预订经理实现收入最大化收入和最大客人满意度的目标； 2、有一套完整的酒店产品知识，包括房间类型，房价，相关功能和设施（餐饮设施、SPA和健身房）。关注最新的促销活动； 3、充分意识到实时的销售策略,房价和预订状态； 4、开发和维护与所有酒店部门密切和谐的工作关系； 5、有效组织预订部的工作流程； 6、能够准备每周的收益管理会议信息； 7、与其他部门，尤其是前台，财务部和销售部门进行有效和全面的沟通； 8、领导安排的其他工作。 岗位要求 1、熟练使用办公软件； 2、良好的沟通能力和团队协作能力； 3、较强的责任心。

岗位职责 全面负责行政楼层工作，督导行政管家为客人提供入住、就餐、商务、离店等全程服务。 1.全面管理行政楼层的服务工作，做好行政管家培训和考核工作。 2.检查行政管家的仪容仪表、礼节礼貌，严格考勤，严格执行服务程序与规范。 3.掌握贵宾楼层的房态，宾客的情况和必要的信息。 4.迎接并送行每一位VIP客人，拜访行政楼层客人，反馈客人意见与建议。 5.与相关部联系并协调工作，确保服务的快捷与效率。 6.及时阅读并处理客人与行政楼层之间的信函；发现问题及时向经理报告，及时得到妥善处理。 7.保证行政客房的清洁水平。 8.督导行政管家做好客史档案工作。 9.了解饭店业行政接待情况，不断完善服务品质与项目。 10.了解员工动态，调动员工积极性。 11.阅读并填写交接班日记。 12.定期总结工作，分析各种数据并上报。 13.完成上级交办的其它工作。 14.遵守国家法律和饭店规章制度。 岗位要求 1.教育：具有大专毕业学历或同等以上文化程度。 2.经验：有三年以上五星级客房管理工作经验或两年以上五星级行政楼层工作经验，熟悉客房服务流程、标准，会使用前台系统。 3.技能：持有饭店英语高级证书或四级以上英语水平，善于与客沟通，有较强的协调组织能力，可合理的为解决客人问题。 4.自然条件：女性为宜，身体健康，相貌端庄，举止大方；25--40周岁；1.65米以上。 5.培训：参加过集团管理干部班培训且成绩合格者。

【职位描述】 A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. What will I be doing? As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess (Server) will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards: -Manage guest queries in a friendly, timely, and efficient manner -Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents -Ensure knowledge of menu and all products -Ensure mis-en-place is well stocked at all floor stations -Follow correct reporting procedures if faced with issues -Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor -Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene -Comply with hotel security, fire regulations and all health and safety legislation 【任职要求】 What are we looking for? A Waiter/ess (Server) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: -Positive attitude -Good communication skills -Committed to delivering high levels of customer service -Excellent grooming standards -Flexibility to respond to a range of different work situations -Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: -Experience in Food and Beverage department and/or industry -Previous experience of cash handling -Knowledge of Food Hygiene Regulations What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Room Attendant cleans assigned guestrooms and keep related room floors clean at all times during a shift, assisting guests with any questions they may have. What will I be doing? As the Room Attendant, you will be responsible for performing the following tasks to the highest standards: • Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures. • Ensure that guests' privacies are protected during service. • Offer all possible assistance to guests and respond to guests‘ requests. • Clean and replenish supplies for guestrooms according to standards and procedures. • Does turndown service when required. • Ensure master keys are kept secure at all times. • Keep trolleys neat and adequately supplied. • Maintain all equipment in good working condition. • Keep linen room neat and in good order. • Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor. • Be courteous and professional at all times, delivering high quality service to guests. • Maintain good working relationships with team members and all other departments. • Report maintenance issues promptly to the Engineering team. • Ensure compliance of lost and found procedures. • Take appropriate action to resolve guests’ complaints. • Promote the hotel and Hilton products and services. • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. • Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. • Carry out any other reasonable duties and responsibilities as assigned. 【任职要求】 What are we looking for? A Room Attendant, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • High school graduate and attended skills training school. • Minimum of 1 year of experience in the Housekeeping department. • 1-2 years of experience in similar capacity with international chain hotels. • English literate to meet business needs. • Good knowledge of housekeeping’s daily operations on guest floors • Flexible with working hours, able to work morning / evening shifts, weekends and public holidays. • Good knowledge of chemical usage and cleaning rooms. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Reservations Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. What will I be doing? As the Reservations Agent, you will be responsible for performing the following tasks to the highest standards: • Complete Hilton University courses and pass the tests. • Familiar with hotel product knowledge and activities. • Maximize room sales and revenue for the hotel, prioritizing up-selling. • Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. • Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct. • Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. • Always maintain a sales attitude, not losing any sales opportunity in the hotel. • Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. • Make sure all commissions are correct and followed-up on promptly. • Make sure all reject business is filed with the reasons. • Ensure that all correspondence has been filed accordingly, with correct and updated information. • Comply to the hotel credit policy and make sure all forecast revenues are met. • Comply with set rooms supply and price control. • Maintain and update guests’ information and sales data by reservation procedures. • Maintain high level guest service standards. • Ensure all information input is correct. • Keep close attention to team members’ requirements, including attention to every team member’s workload and duties, to fulfil operation needs. • Maintain clean and tidy work areas at all times. • Comply with all company policies relating to reservations. • Comply with all systems and procedures as laid down by the hotel. • Prioritize the quality of reservations. • Strictly follow brand standards. • Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 What are we looking for? A Reservation Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Hospitality: We are passionate about delivering exceptional guest experience. • Integrity: We do the right thing all the time • Leadership: We are leaders in industry and our communities • Teamwork: We are team players in everything we do • Ownership: We are owners of our actions and decisions. • Now: We operate with a sense of urgency and discipline • University graduate. • Excellent command of written and spoken in English and Chinese to meet business needs. • Good interpersonal and communication skills. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

·To ensure our customers receive a fast, efficient check in and check out service. 确保我们的顾客得到快速高效的入住和退房服务。 ·To ensure all customers queries or requests are handled in a polite, friendly andefficient manner. 确保顾客提出的意见或建议得到友善高效地解决。 ·To ensure a high level of product knowledge of the hotel and local area- 确保深知酒店及当地的产品知识。 ·To maintain and update guest profiles as laid down in the front office procedures. 依照前厅部工作程序，管理并及时更新顾客个人资料。 ·To provide guest with foreign currency exchange service. 给客人提供外币兑换业务的服务。

在厨师长的带领下，认真完成菜肴烹制工作，具体职责如下： 1、负责中档菜品的快炒、宴会菜肴的制作，协助厨师长制作高档菜品，服从厨师长临时安排的其他工作。 2、严格按照标准执行，认真烹制，做到色、香、味、型俱佳。 3、负责培训打荷人员的技术水平，监督成品的出品质量。 4、节省能源，水、点、煤气等要及时关闭。 5、负责本工作区域内的环境卫生。 6、负责本工作区域内设备、设施的维护保养工作。 7、按规定做好本岗位的安全工作，严格执行消防操作规程，预防各种事故发生。

【岗位职责】 1、负责编制餐饮部所需餐具和用具的年度预算。 2、根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具用具。 3、检查和管理各点餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议。 4、负责安排管事部员工的工作班次。 5、负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生。 6、负责对下属员工的考勤考核工作，督导员工做好安全工作。 【岗位要求】 1、有较强的责任心,工作认真踏实。 2、熟悉各种餐具用具的牌号、产地、特性及价格，懂得餐具用具的分类和保管方法。 3、熟悉各种洗涤剂和清洁剂的使用方法，熟悉常用的餐具洗涤设备及其操作方法，了解它们的维修保养方法。 4、具有初中以上的文化程度或同等学历。 5、身体健康，精力充沛。

The Executive Floor Lounge Agent provides excellent guest service in the most courteous and efficient manner to maximize room sales including handling all check in/out procedures and other assigned duties. Adhere to Marriott standards of aggressive hospitality including any guidelines and procedures. 行政楼层接待要以最礼仪及有效的方式来提供最绰越的服务，包括入住，退房，及前台相关的其他职责。并且遵守万豪的殷勤好客的指导方针及程序。

The EF Lounge Supervisor provides day to day supervision to the EF team and ensuring the smooth running of the EF Lounge. Efficient service is rendered to all guests under the guidance of the Front Office Manager and in accordance with the objectives, performance and quality standards established by Marriott Pudong East. 行政楼层主管主要负责每日监督来确保酒廊的正常运营，根据酒店的行为标准来提供客人最有效的服务。 Main Duties:  主要职责   1.  To be well-versed with the followings:  需要熟知一下要点， i) Rooms Types and rates 房间类型及价格 ii) Operations Hours of Restaurants outlets  各餐厅的营运时间 iii)Hotel  Services & Facilities including operating hours  酒店的服务及设施 iv) Shanghai area information – attractions/restaurants etc    上海地区信息-景点及餐馆  2. To ensure effective communication within the EF Lounge Team as well as other departments and management to achieve the hotel’s operation goals. 确保酒店营运的目标，行政楼层主管需要和行政楼层及不同部门员工建立有效的沟通。 3.To effectively communicate with all guests and patrons to achieve the hotel’s business goals. 与客人及赞助商有效的沟通来确保最大化酒店的营收目标。

【岗位职责】 1、确保服从集团品牌的方针政策，程序以及品牌标准 2、根据员工的个人质素做出相应的培训计划，完成并考核。 3、依据不足之处制订和实施行动计划在影响到客户服务之前 4、协助下级员工遵守已建立的程序和方针政策 5、确保边台在任何时候都保持干净整洁的状态 6、和厨房员工保持良好的关系和有效的沟通 7、与客人保持良好的关系，提供人性化得服务 【岗位要求】 1、具备与各级团队成员的沟通能力 2、基础的英文口语能力 3、略懂酒水饮料知识

【岗位职责】 积极的工作，友好的为客人提供服务。 积极地参加职业培训,保证工作能力。 致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 及时有效的和宾客沟通，确保给顾客及时的答复。每个客人的要求必须要在十五分钟内解决。 及时准确的为酒店内外宾客转接电话。 准确及时的为客人传递信息，确保顾客隐私。 遵循酒店品牌标准，保护客人隐私，防止酒店数据泄露。 采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理。回访客人，确保客人对解决方法满意。 维护客户资料和详细信息，确保预定有效。 确保为会员顾客提供优质专业的服务，发展客人加入会员。 将顾客信息准确录入酒店管理系统，确保团队成员信息共享。 遵循酒店品牌标准。 了解酒店酒店的基本概况。 能熟练的掌握和运用电脑 确保信息有效的传达到人，及时解决问题让客人满意，参加每日必须的会议等。 确保完成每日的任务，包括并不仅限于工作检查表所列的工作。 抓住商机 ，用合理的方式提高酒店收入，确保客人物有所值并保证酒店品牌标准。 准备每日报告，分析服务质量保证客人百分之百满意。  【岗位要求】 保证向酒店内部和外部客人提供高质量的服务 维护酒店设施设备的正常运转 保持工作环境整洁

负责员工食堂菜品的加工制作

作为厨房主管，您将应以最高标准完成以下任务： • 计划、准备和执行高质量的菜品出品及摆设  • 及时按要求准备菜单，严格按照菜谱、标准和摆盘标准  • 在酒店运营之中保持遵循FSAA各方面要求  • 正确操作所有的设备、器具和机器  • 可以被要求进行外卖工作以及在厨房以外的地点完成工作  • 遵照主厨要求的新菜单的改动，以及所有为了新菜单、每日特供菜单和促销活动所采取的工作  • 紧密配合主厨对于食品采购的数量，最大限度杜绝浪费以获得最佳收益率 • 监控食品的质量和数量，确保最大限度地节约原材料  • 检查员工准备的食品质量，根据所需标准做调整（如需要）  • 保证厨房所有员工都应知道关于住宿率、预算计划和收益  • 确保菜谱和成本的建立和更新  • 协助主厨，对在职员工及新员工培训，SOP的改进和其他各个方面的持续提高保持关注  • 在主厨缺席的情况下出席每月的管理团队会议和运营会议，并且组织部门内部会议  • 与主厨紧密合作，定期会面商定菜单的选择，使客人满意的同时能获得收益  • 积极主动地参加厨房会议，以保持厨房营运持续提高、达到目标和沟通顺畅  • 熟练掌握厨房所有电气设备的使用，注意安全谨慎地处理  • 定期检查部门的所有设备，确保正常运转，如果需要向主厨汇报发现的问题  • 对客人的要求作出回应，使客人满意  • 领会、实践和促进团队协作，共同达成使命、目标和部门标准  • 遵循采用酒店的安全政策  • 确保所有员工清楚地了解酒店的消防和生命安全/应急程序  • 完成其他合理的被指派的职责  • 主动学习和改变（在需要时），虚心接受建设性意见

职业描述 岗位职责： 1 、举行与出品制作、服务和菜单菜式有关的例会。 2 、与厨房 合作，讨论关于每天或每月的特色菜和推广计划。 3 、履行与餐厅经理和服务员共有的职责，并完成其它被指派的任务。 4 、监督和管理餐厅的服务工作。 5 、保持餐厅工作区域和整体外观良好。 6 、确保员工完成所有额外工作。 7 、确保材料供应充足，负责申领所需的补给品。 8 、确保员工的礼貌礼节和仪容仪表合乎酒店标准。 9 、建立有效的劳资关系，以专业的态度与客人、相关客户、各部门的管理人员和员工建立良好的合作伙伴关系。 10 、经常为酒店管理层提供关于餐厅整体运作和餐饮部宣传推广的建议。 岗位要求： 1.同岗位工作1-3年以上。 2.熟悉餐饮管理流程，标准。 3.有良好的文字及语言表达能力，熟练使用电脑办公软件。

职业描述： 岗位职责： 1.遵守操作规程及酒店规章制度。 2.按计划检修客房，检修公共区域，根据客房损坏情况排出先后次序。 3.提供客房设施现状、公共区域现状，提出补救意见。 4.以电工优先，对钳工、管工、空调、木工、油工专业知识有一定的了解，具备一专多能，动手能力强。 5.身体健康，精力充沛。 岗位要求： 1.中专以上学历，同岗位工作2年以上。 2.熟悉电气设备安装，维修和排除故障的技术知识，懂得安全用电，节约用电的政策运行记录。 3.有当地特殊工种证书和电工上岗资格证书。 4.能按工作规范和有关制度独立进行工作。

岗位职责： 1.制定本部门预防性维修保养计划有效保障酒店设备、设施安全经济运行完好。 2.掌握当班能源消耗及维修费用，确保酒店最大限度的节能、节支。 3.推行节能运行计划的实施和运行维修费用预算的控制。 4.协助分析工程项目报价单，亲临现场检查施工与工程进度。 5.协助工程部经理做好消防，安全工作。 6.建立完整的设备技术档案和维修档案。 岗位要求： 1.高中以上文化程度，2年以上同岗位工作经验。 2.必须掌握机电工程设备的基础知识。 3.能充分领会工程部经理的经营意识，能组织和指挥工程部各项工作计划的实施，确保工程部的正常运转。 4.有强烈的事业心与责任心和配合精神，秉公办事，不谋私利。

岗位要求： 1、迎接问候VIP宾客，在宾客面前随时保持整洁友好愉快的形象，确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2、熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名。 3、熟练掌握店内外信息，向宾客提供礼貌周全的服务。 4、了解酒店的相关活动，可向宾客详细介绍酒店康乐部的活动。 5、对于宾客的要求、不满和需要及时做出回应及时向领班或部门经理汇报。

岗位职责 1.负责中餐厅，落实各个时期的工作任务。 2.制定中餐厅服务工作规范及工作制度并确保实施。 3.协助餐饮部经理制定各项餐饮推销计划与策略。 4.监督员工按照规范标准对客服务，对员工进行绩效评估，实施奖惩制度。 5.处理宾客的投诉，不断改善服务质量。 6.抓好设备设施的维修保养，严格物资管理制度，做好餐厅安全和防火工作。 7.根据季节差异、客源情况为厨房制定特色菜单提供建议。 岗位要求 1.高中以上文化程度；5年以上同岗位工作经验； 至少熟练掌握一门外语。 2.精通中餐的业务知识，熟练掌握中餐的技能技巧； 3.具有较强的社会活动能力、组织领导工作能力和实际工作能力；善于调动中餐部各级管理人员的积极性。 4.具有食品原料学、烹调学、食品营养卫生和粤菜管理等方面的专业知识熟悉中餐食品原材料采购、储藏和厨房生产、中餐厅服务全过程，善于安排各个环节的工作，能保证中餐管理的协调发展。 5.具有中餐食品原材料加工、中餐成本核算方面的知识。掌握各种产品配方 ,各种食品原材料出料率标准，控制产品质量和成本消耗。

岗位职责 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系 Identifies and handles sales leads effectively and efficiently、 高效认知和掌握销售线索 Represents the hotel and participates in domestic and international sales activities、 代表酒店参加国际及国内的销售活动 Creative contribution to product and sales development、 发挥创造力，为酒店的产品及部门做出应有的贡献 Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews、 仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标 Monitors and reports on market and competition within own market segment、 在所负责的市场区域内，监视和报告市场及竞争者的情况 Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time、 准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进 Active distribution of product information and creates awareness in the markets and business segments or responsibility、 积极地传播产品信息，在负责的市场内营造酒店的知名度 Participates in planning and realizati 岗位要求 1、 具备领导才能，了解所负责部门对各职位的责任 2、 掌握使用互联网及其它主要电脑系统的知识 2、 掌握应用销售及前台的电脑系统 3、 了解商务旅游、旅游业国际市场，会议旅游及餐饮销售 3、 能够掌握和理解市场和竞争 4、 必须具备良好的中，英文读写能力 5、 良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件 6、 良好的人际交往和沟通技巧 7、 独立工作和团队工作的能力

【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国际及国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务。 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中，英文读写能力。 7、良好的电脑技能。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。

岗位职责： 1.专业热情地处理客人的需求，确保所有客人的需求得到快速而有效的处理。协助客人提拉行李及行李寄存服务，保存所有客人物品递送的记录。 2.掌握酒店礼宾部标准操作政策和程序方面的知识，了解会员活动知识。 3.提供泊车服务，确保车道的整洁。 4.对于客人的询问，给予最更新的相关信息。 5.协助客人做机票预定、确认，留言处理，安排车辆，市内旅游和餐厅预定。 6.事先检查所有抵达和离店团队的分房名单。 7..整理行李房，确保行李房干净、接收、存放行李和其他任何物品以及宾客的遗留物品的处理要按照正确的程序进行。 8.其他。 岗位要求： 1.大专及以上学历。 2.形象良好，工作认真，吃苦耐劳，反应灵活。 3.良好的英语读写能力，能够流利的开展对客服务。

1.执行营销计划中分配的各自销售领域内的销售任务。   2.建立并维护各自销售领域内主要客户的资料。   3. 完成每周销售拜访计划和每周销售拜访报告。 4.开发新客户并落实签订客房及宴会销售合同。