主要职责： 1. 制定并执行酒店的市场销售战略和计划，确保酒店的销售目标得以实现。 2. 领导和管理销售团队，激励团队成员，提高团队的销售业绩。 3. 开拓新的市场渠道，建立良好的客户关系，提高酒店的市场份额。 4. 分析市场动态和竞争对手情况，制定相应的市场策略和销售方案。 5. 与酒店其他部门协作，确保客户的需求得到满足，提高客户满意度。 6. 负责酒店的品牌推广和市场传讯工作，提升酒店的品牌知名度和美誉度。 任职要求： 1、拥有5年以上市场营销管理工作经验。 2、市场营销、酒店管理、旅游管理等相关专业毕业者优先，了解市场营销原理、消费者行为学、酒店运营管理等知识基础； 3、精通市场营销理论，包括市场细分、目标市场选择、市场定位（STP），以及 4P（产品、价格、渠道、促销）等营销组合策略； 4、了解酒店行业的动态和趋势； 5、有创新的营销思维，能够策划有吸引力的营销活动。 6、熟练掌握市场调研方法，能够准确收集市场信息，包括竞品分析、消费者需求调研等； 7、有万豪背景工作的经历者优先；

【岗位职责】 1、为市场销售部总监提供专业、有力的支持，以达到战略目标。 2、实施并发展部门和酒店的政策。 3、通过发展并实施销售市场推广策略达到收益目标。 4、根据外部环境可能对销售产生的因素，制定不同的方案。 5、根据市场变化趋势，寻找竞争优势，提高市场份额。 6、分析市场机会，制定具体目标，发展并有效实施策略和计划。 7、根据酒店的住房及会议情况，评估市场机遇，并协助其他部门（如：餐饮部，公关部等）宣传和推广促销活动。 8、评估、掌握市场动态和趋势。 9、针对特殊客户群体制定特殊的市场销售方案。 10、维护客户关系，了解客户需求，掌握服务技能、销售沟通技能，做好客户反馈。 11、能够为客户呈现良好的酒店介绍及描述。 【岗位要求】 1、具备优秀的销售技能和技巧。 2、通过探讨和聆听，具备善于发掘客户需求的能力。 3、具备果断、自律的性格 4、具备高度的自信心，工作的热情和主动权。 5、擅长交际 6、擅长与不同的人打交道 7、懂得运用心里学技巧 8、具备销售的相关经验 9、万豪酒店背景或相关经验的优先

To have knowledge of the hotels Quality Standards, Service Standards and Group Specifications.    了解酒店质量标准、服务标准、集团规范。 - To have knowledge of  standard operating policies and procedures.    了解 标准操作规定和流程。 Supervises and conducts training on a regular basis.    督导培训，并定期开展培训。 -  Monitors the progress of various training programmers on their effectiveness. 监察各种培训计划执行和进展的情况。 -  Creates a positive and highly motivated working environment that promotes and develops teamwork.   创建一个积极的和有活力的工作环境，促进发展团队精神。 -  Utilizes and develops communication tools and channels for the dissemination of information and workflow in all sections.    利用各种沟通渠道传达信息和分配工作。 -  Is responsible for keeping all linen closets neat, cleaned and stocked.    负责布草储存柜清洁、整齐、货物充足。 -  Is responsible for maintaining the cleanliness and neatness of service areas. 负责服务区域的清洁和整齐。 -  Inspects rooms daily, including check-out, vacant and make-up rooms for cleanliness and that rooms are defect free. 每天检查客房，包括离店房、空房、需打扫。 Inspects all VIP rooms prior to arrival. 在贵宾抵达前检查贵宾房。 -  Maintains a daily logbook of Service Associates – Guest Room assignments, maintenance deficiencies and prepares work order. 坚持填写值班日志，包括分房情况，维修问题和工作票。 -  Reports to the Service Associate –Rooms Controller/Order Taker maintenance deficiencies that require immediate attention and follow up on their status. 向客房监控员报告需要立即维修的问题并及时跟进。 -  Ensures that all vacant / clean rooms and stay over rooms status have been updated. 保证及时更改房态。 -  Ensures proper care and use of equipment, carts, baskets, cleaning and guest room supplies. 确保对设备、车辆、篮子、清洁用品和客用品的正确维护和使用。 -  Ensure that all Lost and Found items are forwarded to the Lost and Found Department according to establishes procedures. 确保所有的客人遗留物根据既定流程上报给失物招领部门。 -  Reports to the Service Manager – Guest Floor any loss or damage of furniture, fixture or equipment. 向楼层经理汇报所有的损失或家具、固定物、设备的损害 -  To constantly install ownership in staff to maximize Rooms Profit. 强调主人翁精神，使客房获得最大限度的利润。     -  Ensure supplies and stocks are maintained. 确保用品储备充足。 -  Ensures the highest level of safety and security by facilitating effective training programmes that delivers a high degree of awareness amongst staff.   利用有效的培训方案，提供员工高度的安全意识。 -  Checks and maintains that all hygiene rules and regulations are strictly adheres to. 监督和检查，确保严格执行卫生条例和规章制度

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

岗位职责： 1、掌握所负责楼层的住客状况，提供对客服务。 2、管理好楼层定额物品，严格控制客用品消耗，做好废品回收。 3、负责对结帐房间的查房工作。 4、负责查收宾客洗衣、酒水的送回和补充工作。 5、负责楼层公共区域卫生的清洁工作和部分房间的清洁工作。 6、负责杯具的清洁与消毒工作。 7、负责脏布草的收集、更换与新布草的折叠、摆放工作。 8、完成易耗品的每期盘点工作。 岗位要求： 1、有1年以上客房工作经验。 2、身体健康，相貌端正。 3、接受过正规客房服务工作培训。

This role can be based in Shanghai, Beijing, Chengdu, Shenzhen.   This role is to perform as IT leader to the TMS hotels.  Ensure the consistency and quality of hotel IT operations and technical standards. Act as a Brand Hearted catalyst for organizational change process management and plays a leading role in promoting the IHG Ways of Working around our Winning Ways, Room to be yourself, and align with our Company Vision and Purposes to deliver Brand Standards through our people in a responsible way. Your day to day Develop implementation process and monitor implementation quality Look for better workflows to further improve work efficiency and quality Responsible for the production of work-related documents and processes Work with TMS support team to improve TMS service quality Report duty whenever required for problem-shooting. Arranges proper maintenance of various computer-related equipment, including PC, printers, etc. Extends full support for various systems upgrade whenever required, including pre-installation liaison with suppliers, processing of training, installation, etc. Performs any other duties as required by Hotel Management Team,  Provides assistance and guidelines to the hotels in assigned area for IT Audit process and build a cohesive IT team in the assigned area. Proactively participates in the GC Property, Owner & Stay Experience Products & Platforms IT projects deployment in the assigned area for testing, coordination, and implementation. Provides the timely, accurate and detailed hotel IT status report for hotels in the assigned area. Provides support and resources to the IT team for recruitment, performance management and development needs. Provides professional support and training to hotel to make sure the brand standard compliance. Supports GC P&T product team to deliver product.  Demonstrate the best practices and enforce the IT standards at the hotels in the assigned area. Be a credible IT professional who is trusted by superiors, colleagues, and the subordinates.   What we need from you  College or above Diploma in Business, Project Management, Economics or related discipline At least 3 years of experience in project management or consulting in professional services, hospitality or FMCG  industries Project Management Solid understanding of project management processes, methodologies, and tools; hands-on experience in project delivery is preferred. Analytical & Logical Thinking Strong logical thinking and the ability to present ideas in a clear and structured way. Numerically sensitive and able to connect details with the bigger picture. Industry & Business Awareness Familiarity with the hospitality or FMCG industry at a macro/strategic level. Basic understanding of independent advisory and corporate strategy Communication & Collaboration Good verbal and written communication skills in both English and Chinese. Good communication and pressure resistance ability, with certain management and coordination ability  Strong partnership mindset and stakeholder management skills across functions

Primary Responsibilities  Regional Financial Strategy & Performance Oversight • Translate Accor’s global and Greater China finance strategy into actionable financial goals for the hotels. • Monitor and analyze hotel financial KPIs such as cost ratios, GOP, and DT etc. • Support hotel teams in identifying opportunities to improve profitability and optimize financial performance. Guidance & Empowerment of Hotel Finance Leaders • Oversee the performance, development, and compliance of Directors of Finance within the region. • Review and advise on major hotel finance decisions such as budgeting, forecast revisions, significant procurement, and cash flow. • Facilitate regional finance conference, workshops, and best practice / fraud case sharing sessions. Financial Reporting & Compliance Oversight • Ensure full compliance with Accor Finance Manual, local regulatory requirements, and internal control standards. • Coordinate internal audits, and compliance reviews to prevent significant control failures. • Guide DOFs on ensuring the quality of financial reporting including month-end closing, P&L reviews, and other reporting. Budgeting, Capex, and Owner Relations • Support hotels in budget, and rolling forecasts • Evaluate capital investment plans  • Represent Accor in financial discussions with owners, ensuring transparency and mutual understanding of business performance Others • Review of hotel accounting system set up, hotel profit and Loss balance sheet to ensure accuracy and standardization • To support hotels on finance technical aspect, follow through of policies and procedures • To support hotels pre-opening by providing guidance to the Director of Finance to follow the preopening process and critical path • Conduct interview of the Director of Finance candidates by screening their technical skill and good fit for the hotel • Conduct orientation for newly joined Director of Finance  • Hotel monthly P&L and Drop through review  • Yearly hotel budget reviews • Interact with owner on various finance operation issues • Conduct finance annual task list survey to ensure requirements are met • Handle any other projects as assigned from time to time Knowledge and Experience • Bachelor’s degree in finance & accounting • Minimum of 10-to-12-year hotel finance experience and minimum of 5 to 6 years in Director of Finance position. Experience in the area Director of Finance is an added advantage and proven record of stability in the position held  • Familiar with hotel policies and procedures, internal control requirement, hotel Chart of Account, skillful for Sun system; MC; Check EAM Micros and Opera system. Familiar with tax law and accounting principle • Strong ability in financial management and analysis • Have good experience on hotel operation and pre-opening • Hand-on in Finance operation and good analytical skills • Knowledge in fraud prevention • Able to travel per job requirement • Good communication skills • Accounting Technical capacity • Leadership capacity • Good Excel skills • Mature mindset to handle internal and external people

Ensures proper hand-over of logbook and information at the end of each shift. 换班时确保工作交接本和信息的交接。 Reports directly to the Front Office Manager regarding important information, problems and relevant actions taken, on an ongoing basis throughout the day. 及时直接向前厅经理报告重要信息，问题和采取相应措施。 Observing operations in the lobby and Public Area ensuring all procedures are being followed. Guaranteeing all staff handle guests courteously and professionally. Allfinancial and legal procedures are adhered to and ongoing operations aremonitored with any incidents reported in the correct manner. 关注在大堂，所有公共区域员工的对客服务，确保所有流程符合要求。确保员工有技巧、礼貌、专业的来服务客人。监控所有突发事件的处理按照相关的政策和程序要求执行。 Patrolling hotel public areas and report any damage, cleanliness issues, andpotential hazards to relevant departments. 巡视酒店公共区域并检查损坏及清洁状况，要求相关部门及时做出妥善的处理。 Reviewing daily arrivals and departures as well as in-house guest status. Ensure all guest preferences and requests are completed to the correct standards, VIP arrivalsare pre-blocked and the guests are met and escorted as outlined in theVIP treatment plan. 代表管理层与客人保持良好关系。当出现客人投诉时，主动解决问题，并报告给上级管理层。 Shall take control over small emergency situation and exercise authority confidentiality in some cases. 处理突发事件以及对其进行保密。 To ensure that Employees are familiar with in-house facilities and special promotions for the purpose of assisting guests and upselling. 确保前厅部员工对于酒店内各项设施熟悉了解，包括酒店的促销活动。

岗位职责 1、健全各种问讯资料。 2、掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 3、处理前台工作中的差错，处理宾客有关投诉。 4、负责前台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 5、检查每日的报表是否有误，并及时纠正。 6、建立体质良好的宾客关系，努力增加客房销售。 岗位要求 1、大专以上学历，有同岗位工作经验3年以上。 2、有良好的团队领导精神及执行力。工作认真负责，作风正派。 3、熟练掌握前厅部工作的各个环节和程序。 4、身体健康，品貌端正，形象气质高雅。 5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

【岗位职责】 1、负责酒店客房、会议、餐饮等产品的销售工作，完成公司下达的销售指标； 2、开发新客户资源，维护现有客户关系，定期拜访客户并建立长期合作； 3、分析市场需求及竞争对手动态，制定销售策略并推动执行； 4、协助策划并执行酒店营销活动，提升品牌影响力； 5、及时跟进客户反馈，协调相关部门优化服务流程； 6、定期提交销售报告及市场分析数据，为管理层提供决策支持。 【岗位要求】 1、具备较强的市场开拓能力和客户谈判技巧； 2、性格外向，沟通表达能力强，能承受一定工作压力； 3、对酒店行业有基本了解，有销售经验者优先； 4、具备团队协作精神，能适应灵活的工作安排； 5、工作积极主动，目标导向明确，执行力强。

Key Responsibilities:  • Market Strategy Leadership: Develop and execute a go-to-market strategy tailored to the Hospitality Industry, focusing on promoting and selling FCS solutions.  • Solution Selling: Serve as a trusted advisor in a consultative sales environment, identifying customer needs and developing show cases that demonstrate the value and benefits of our software solutions.  • Client Relationship Development: Establish and strengthen relationships with key decision-makers and influencers within the Hospitality Industry in China, driving trust and long-term partnerships.  • Team Leadership and Coaching: Lead, mentor, and inspire the China sales team, equipping them with the tools and strategies to secure business opportunities and exceed sales targets in the Hospitality software market.  • Industry Expertise: Stay informed about trends and challenges in the Hospitality Industry, using insights to adapt sales strategies and align solutions with market demands. Qualifications:  • Proven experience in sales leadership, particularly in software or technology solutions for the Hospitality Industry.  • Demonstrated ability to build and maintain relationships with senior stakeholders in the hotel sector.  • Strong consultative selling skills, with the ability to develop and present compelling business cases.  • Exceptional leadership and team management capabilities, with a track record of achieving and exceeding sales targets.  • Deep understanding of the Hospitality Industry and hotel operations is preferred.

Key Responsibilities:  • Market Strategy Leadership: Develop and execute a go-to-market strategy tailored to the Hospitality Industry, focusing on promoting and selling FCS solutions.  • Solution Selling: Serve as a trusted advisor in a consultative sales environment, identifying customer needs and developing show cases that demonstrate the value and benefits of our software solutions.  • Client Relationship Development: Establish and strengthen relationships with key decision-makers and influencers within the Hospitality Industry in China, driving trust and long-term partnerships.  • Team Leadership and Coaching: Lead, mentor, and inspire the China sales team, equipping them with the tools and strategies to secure business opportunities and exceed sales targets in the Hospitality software market.  • Industry Expertise: Stay informed about trends and challenges in the Hospitality Industry, using insights to adapt sales strategies and align solutions with market demands. Qualifications:  • Proven experience in sales leadership, particularly in software or technology solutions for the Hospitality Industry.  • Demonstrated ability to build and maintain relationships with senior stakeholders in the hotel sector.  • Strong consultative selling skills, with the ability to develop and present compelling business cases.  • Exceptional leadership and team management capabilities, with a track record of achieving and exceeding sales targets.  • Deep understanding of the Hospitality Industry and hotel operations is preferred.

工作职责：  依据酒店事业部拓展的目标与需求：  1. 开拓合作资源，梳理和筛选与集团定位匹配的合作方，与之对接并建立关系。 2. 与有合作意向的企业积极推进商务合作洽谈，并针对符合条件的项目出具正确的合作方案与建议，包括需求分析，市场/客户调研、品牌定位、财务测算、合作报价等。  3. 紧密持久地跟进项目的进展，同时发展和维护与合作方的关系，实现项目最终的落地。  4. 协调内部资源为项目的推进提供高效的支持，促进各部门的紧密合作。  任职资格：  1. 酒店管理，房地产、企业管理、财务管理或工程类相关专业，本科以上学历。  2. 3-5年酒店开发拓展、房地产开发拓展或相关行业工作经验。  3. 拥有一定的行业资源，能够独立开发合作渠道。  4. 具备优秀的沟通与问题解决能力。  5. 工作认真，敬业，诚信。  6. 能承受工作压力，并能经常出差。

1. 制定销售计划：根据公司近期和远期目标，结合市场情况，负责提出并参与制定酒店对外销售以及招揽客源的计划. 2. 客户开发与维护：负责大客户部各行业客户的开发和销售工作，包括政企、企事业单位、500强企业、旅游业、金融业、地产业、信息、高科技等企业[^1^]。同时，保持与现有大客户的良好关系，定期拜访，深挖客户需求. 3. 项目谈判与合同签订：参与重要项目谈判，确保客户合作关系的建立和销售合同的签订 4. 数据分析与策略调整：组织收集整理大客户销售渠道数据，提交分析报告，并不断更新完善销售策略和销售计划[^1^]。 5. 跨部门协作：保持与上级旅游管理部门、大型旅行社、大集团大公司、政府部门的密切联系，并与各个客户建立长期、稳定、良好的合作关系。 6. 负责销售团队的管理、培训和考核，提升团队整体业务能力和服务水平。

岗位职责： 1、关注劳动人事政策，贯彻执行劳动人事诸方面的方针、政策、指令、决议。 2、建立和完善酒店的招聘流程和招聘体系。 3、按照酒店人力资源年度规划，实施员工招聘。 4、根据各部门人员空缺和发展需求，开展招聘工作。 5、拓宽并维护各种招聘渠道，发布招聘广告，电话邀约并安排面试。 6、负责简历筛选，面试候选人，入职通知等流程。 7、建立后备人才选拔方案和人才储备机制。 8、保持与劳动就业部门、人才交流中心、有关职业学校的联系与沟通，保证用工渠道畅通。 9、协助人力资源部经理审核员工录用、晋升、调职、培训等事宜。 10、协助人力资源部经理管理员工宿舍及员工餐厅。 11、完成人力资源部经理交办的其他工作。 教育背景：  人力资源、管理或相关专业大学本科以上学历者优先。 培训经历：  受过现代人力资源管理技术、劳动法律法规等方面的培训。 经    验： 五年以上酒店相关岗位工作经验，三年以上招聘工作经验，具有星级酒店工作者优先。  技能技巧：  熟知国家有关劳动用工政策及上级主管部门制定的各项管理规定。  熟悉酒店行业知识。  对人才的发现与引进、组织与人员调整具有丰富的实践经验。  对人事工作有娴熟的处理技巧。  熟悉酒店的招聘流程及各种招聘渠道。  熟悉计算机操作办公软件及相关的人事管理软件。 态    度：  人际关系良好，具备很强的责任感和事业心。  较高的敏感度及一定的判断能力。  有良好的职业道德和职业操守，擅于沟通与协调，良好的团队合作意识。

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

1. 执行上级工作指令，向其负责并报告工作 2. 负责处理各类主、辅料 3. 熟练掌握各档口菜单出品的初级制备和制作方法 4. 每日检查档口各种设备的运作情况，确保所有设备保持良好的运行 5. 时刻保持档口区域清洁卫生和自身的个人卫生 6. 主动和上级沟通了解每天客人订餐人数，预订情况，确保出品足量制备 7. 做好交接班工作，确保工作有序、顺利延续和开展 1. 具备三年以上相关工作经验 2. 具备良好的卫生习惯，需持食品类健康证上岗 3. 服从工作安排及调配，刻苦耐劳 4. 能适应轮班工作 5. 熟悉各种西餐配料、烹饪方法及设备使用 6. 爱好餐饮工作，了解并遵守各项规章制 7. 掌握简单的原材料英文单词

SUMMAR摘要: This position is concerned with supervising group of cleaners to maintain the public area within the hotel premises in high cleaning standard constantly and maintain all the equipment are functional.   本岗位负责监督确保酒店内所有的公共区域整洁干净，达到高的标准。同时也维护保持所有的设备完好，正常运行。 PECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 专业知识及工作技能、技巧要求:                  ·         Excellent PA machine using and cleaning skills, can train staff to operate. 具备精湛的PA机器使用和清洁技能，可以培训员工操作。 ·        Ability to lead and guide a small group of subordinates. 具备良好的领导能力。 ·         Good communication and coordination skills. 良好的沟通和协调能力。 REQUIRED QUALIFICATIONS 必要的资历要求:         ·        At least one to two years of experience as PA Supervisor in luxury hotel establishment. 至少两年的奢华酒店PA主管经验 ·        Good eyesight. 视力良好 ·        Must be physically fit and able to work long hours. 身体健康，能够适应长时间工作

岗位职责 在市场销售总监的领导下，负责以散客和团队销售为主的相关工作，从而实现酒店的市场定位和收入目标。根据酒店的整体定位、资源和市场环境，制定全面的销售战略。 1. 持续关注酒店行业动态、市场趋势以及竞争对手情况。 2. 根据酒店的定位、目标市场以及市场调研结果，制定长期（年度及以上）和短期（季度、月度）的销售政略。 3. 规划销售渠道的布局和发展方向。 4. 为团队成员制定个性化的职业发展规划，提升晋升机会和职业发展指导。 5. 带领销售团队开拓新的客户资源，通过多渠道寻找潜在客户。 6. 与潜在客户建立初步联系，介绍酒店的产品和服务优势，解答客户疑问，争取将潜在客户转化为实际客户。 7. 负责维护与现有客户的良好关系，定期与客户进行沟通交流，了解客户需求和意见。 8. 管理和拓展酒店的销售渠道，监督各销售渠道的销售业绩，根据市场变化及时调整渠道策略。 9. 策划和组织酒店的促销活动，制定活动方案，确定活动目标、内容、预算和推广方式。 10. 与酒店其他部门保持密切沟通与协作。协调解决跨部门合作中出现的问题。 11. 维护最高专业个人形象。 12. 保护商业机密。 岗位要求 1.大专或以上文化程度；5年以上相关工作经验，有国际品牌酒店工作经历者优先。 2. 具备高效地推广和将品牌定位在理想的水平的能力。 3.有较强的媒体分析能力、出色的人际交往能力及危机公关处理能力。 4.具备协助各部门达到酒店总体经营目标的能力。 5.了解市场特点及酒店相关产品特点。 6.掌握政治，经济和社会方面的知识及市场趋势。

【岗位职责】 1、收集客人意见调查问卷保持服务质量提高。 2、向客人提供准确订房信息。 3、落实”预订未到客人”的名单和每日团队取消情况。 4、为所有的预订部员工准备工作时间表和日程表。 5、管理每日/每月/每年的日常通信（函）的书写。 6、预测现有的和未来的预订情况,客房出租情况并制作预测报表。 7、熟悉西软系统及处理房间预订的程序。 【岗位要求】 1、高中以上文化程度；2年以上同岗位工作经验。 2、普通话清晰，英语书面和品语表达较流利； 3、具有良好的产品电话销售技能，能够实现酒店客房预订率最大化 4、具有销售业务谈判能力，能合理调配酒店产品，分清先后，实现客房销售目标。 5、具有同行酒店客房销售信息收集分析能力，及时制作报表向上级反馈。 6、具有良好的语言组织和文字表达能力，清楚，条理地表达销售意向。 7、能够督导团队成员的预订工作，指导下级提高电话销售能力。

【岗位职责】 1、负责餐厅宾客的接待、引导及安排座位工作，确保宾客得到及时、热情的服务 2、熟练操作收银系统，准确完成结账、开票等收银工作 3、每日核对营业款项，确保账目清晰准确 4、保持接待区域环境整洁，检查菜单、宣传品等物料是否充足 5、记录宾客特殊需求及反馈意见，及时向上级汇报 【岗位要求】 1、形象端正，具备良好的服务意识 2、普通话标准 3、能熟练操作电脑及收银系统 4、具备较强的应变能力和沟通协调能力 5、有酒店/餐饮行业接待或收银经验者优先，无经验可培训上岗

1. 教育背景 ◦ 专科及以上学历，酒店管理、市场营销或相关专业优先。 2. 工作经验 ◦ 5年以上酒店销售管理经验，有连锁品牌或高星级酒店经验者优先。 3. 核心能力 ◦ 市场洞察：熟悉酒店行业动态，具备市场分析与预测能力。 ◦ 销售与谈判：优秀的销售技巧、商务谈判能力及客户资源整合能力。 ◦ 团队管理：具备领导力、组织协调能力及团队激励经验。 4. 其他要求 ◦ 年龄30-45岁，形象气质佳，能适应高压工作环境。 ◦ 熟练使用办公软件及销售管理系统。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. • Participate in developing and implementing hotel and departmental policies and regulations. • Develop marketing strategies and promotion plans to adjust to the market situation in real time. • Supervise and drive the progress and implementation of marketing plans. • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. • Monitor and evaluate current initiated marketing activities and market dynamics. • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. • Conduct regular market research and obtain information about competitors. • Set pricing strategies and sales targets for the hotel. • Manage special projects and other related businesses. • Ensure efficient use of departmental resources. • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. • Ensure that department staff are clear about the responsibilities assigned to them. • Take immediate corrective action when the interests of the department or hotel are jeopardized. • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. • Manage departmental expenses and budgets. • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. • Control departmental costs in accordance with hotel policies to avoid waste. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Ensure the filing of departmental documents and related information. • Maintain communication with all operating departments within the group to maximize sales opportunities. • Promote hotels in relevant industries at home and abroad. • Actively participate in sales activities initiated by Hilton. • Organize promotional trips for target markets. • Maintain good relationship and communication with target markets at home and abroad. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. • Adhere to hotel safety policies, emergency rules and procedures. • Ensure employees fully understand and follow the contents of the employee handbook. • The department reserves the right to change or supplement the job description if necessary. • Perform any other reasonable duties assigned.

【岗位职责】 1、管理所负责区域的正常运转。 2、管理岗位员工，安排岗位的工作班次和时间。 3、确保礼宾部交班本上记录的每一件事情都已经落实，记录未完成的工作交给下一个班次。 4、确保所接收的行李和包裹的安全，存放在合适的地方。 5、事先检查所有抵达和离店团队的分房名单，确保接待任务顺利完成。 6、管理行李房，确保行李房干净、接收、存放行李及宾客的遗留物品的处理。 【岗位要求】 1、大专以上学历，有同岗位工作经验3年以上。 2、工作认真、作风细致、吃苦耐劳、反应灵活。 3、能进行英语日常会话，开展对客服务。