Duties and Responsibilities工作职责
· Effectively manage the restaurant by ensuring the following:
· 有效管理餐厅的日常工作,确保日下工作正常进行:
o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
o 监督部门工作标准和程序手册中列出的各项规范的贯彻执行。
o Adhere to opening and closing procedures
o 遵守开始营业和结束营业的程序。
o Adhere to bill paying procedures
o 遵守规定的结账程序。
o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
o 有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等。
o Personally meet and farewell a minimum of 80% of your customers
o 亲自迎送80%以上的客人。
o Encourage and motivate staff to provide optimum service during all shifts
o 激励在岗员工为客人提供卓越的服务。
· Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
· 与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
· Develop and implement Promotions Calendar for F&B products in restaurant
· 在餐厅制定和执行餐饮产品促销活动日历。
· Manage special event concepts
· 特别活动的概念管理工作。
· Anticipate market changes and review operations when necessary
· 善于预测市场的变化情况,并在必要时审评运营工作。
· Conduct competitor analysis
· 对竞争对手进行分析。
· Create positive publicity opportunities
· 创造良好的公众宣传机会。
· Manage customer database and utilize effectively
· 管理顾客数据库并有效的加以使用。
· Up-sell property facilities
· 推销酒店的设施。
· Actively pursue cost saving measures
· 积极的实行节约成本的方法。
· Recycle wherever possible
· 尽可能再利用能源。
· Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
· 在竞标过程中与销售经理密切合作争取新的客户;特别是餐饮部门的客户。
· Manage wage and beverage cost
· 管理工资和饮料成本。
· Forecasting
· 进行预测工作。
· Stock control
· 有效的控制存货。
· Analyze food and beverage statistics through point of sale system
· 通过销售点销售系统分析餐饮统计数据。
· Works with Superior on manpower planning and management needs
· 和上级领导一起进行人力规划和管理需求。
· Works with Superior in the preparation and management of the Department’s budget
· 和上级领导一起编制和管理部门预算。
Experience –
经历
· 4 years related experience, including supervisory experience, or an equivalent combination of education and experience
· 3年相关工作经历,包括管理经验,或与此相当的教育和相关工作经验结合的背景。
To check all Daily Food & Bevage Revenue and front office revenue All revenue must be in accordance with Finance Policy and internal auditor requirement.
审核每天的餐饮收入和前台收入,所有收入必须遵循财务制度和内部审计的要求
Keys revenue journal and distributes to Outlet Mangers and management
编制收入报告,然后分发给餐厅经理和管理层。
Ensure promotion related system set up must be in accordance with Finance Policy and internal auditor requirement.
确保酒店所有的促销时系统的设置符合财务制度和内部审计的要求
Controls dockets used in all outlets, maintaining correct sequence used at all times, accounting for dockets and making sure canceled dockets are recorded accordingly
管理餐厅使用的收据,确保收据号的连贯性,登记收据,被取消的收据均记录在案。
Controls all food and beverage sales by:
通过以下手段控制餐饮销售:
Correct recording of guest checks on a timely basis
及时正確记录客人的账单。
Performs spot checks on outlet checks used
对餐厅的营业点应进行定点抽查
Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager
所有取消的账单,更正和未结算的支票由餐厅的领班或经理审批
Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded
监督自助餐的管理,特别是對现金结算的账单应防止重复使用,确保营业收入的记录。
Ensure banquet controls are being adhered to
确保执行有效的宴会管理
Reconciles total outlet sales to total charges
核对餐厅总销售额与总收入是否相符
Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges. All rebate credits must be in accordance with Finance Policy. The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Finance Manager and General Manager for review daily
确保所有折扣和杂费项目均附有相关单据列明具体收费项目。所有折扣应遵循财务制度。折扣,杂费及垫付款项应备有总结清单,每天提交给财务经理和总经理审批
Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place
对所有涉及优惠券,证书和凭单的活动均应妥善管理,施行安全措施。
Audits daily collection of the General Cashiers Summary against the bank in slip
审核每日总出纳的汇总表与存款单是否一致。
Audits and reconciles advance payments and ensures payments have been applied
审查核对预付款项,确保付款到位。
Works with General Cashier to check all float totals regularly and keeps control on registers in outlets
与总出纳一起定期检查备用金总额,并保存各餐厅收款机记录。
Reconciles revenues on a daily basis via back up page
核對每日收入是否与备份相符。
Performs various special projects as requested and assigned by management
按管理层要求和安排执行各种特殊项目。
To prepare monthly Duty Meal Report and ENT Report at end of month
完成每月的餐费及招待费报表
The MICE Fulfillment Manager will be responsible for converting assigned leads through the effective execution of the inquiry handling process, the preparation of proposals, quotations, and other activities aimed at meeting client needs and maximizing hotel revenue. Key to this role is developing expertise in understanding sectorial/account needs, maximising lead conversion and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned MICE Fulfillment Executives and MICE Fulfillment Coordinators in their daily tasks.