Primary Responsibilities主要职责:
• Demonstrates commitment to personal guest service excellence
• Answers telephone inquiries promptly and professionally, and channel to appropriate person for assistance
• Greets guests and members in a friendly and efficient manner, escort them as required
• Knowledgeable about all aspects of treatments and the facility
• Provides information and literature about facility in person and via telephone
• Possess knowledge about all aspect of facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details
• Supervises operations of reception desk to ensure smooth service delivery; including guest service, procedures, accounting
• Coordinates sales activities when needed
• Provides administrative support to departments as needed, ensuring all records are accurate
• Responsible for the efficient training of all Experience Coordinators in all aspects of job tasks, and to assist in the training and development of new hires and current personnel
• Assists in the administrations and implementations of staff training in all aspects of operations; i.e. business telephone usage, guest relations, retail sales, swimming & gym services
• Ensures that attention to details is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure smooth service delivery
• Controls entry into all areas of facility by restricting all unauthorized individuals
• Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures
• Maintains inventory of supplies for the administration of the reception
• Ensures guests and members satisfaction at all times by ensuring that safety and service is always the Health club’s first priority
• Ensures the facility is in peak condition at all times (operations and cleanliness)
• Follows Occupational Health and Safety regulations
• Reports suspicious people, behavior, and vehicles to Hotels Security
• Ensures adherence to Vignette’s Code of Ethics
• 表现出对卓越个人宾客服务的承诺
• 及时和专业地回答电话查询,并引导适当的人员寻求帮助
• 以友好和高效的方式迎接客人和会员,并根据需要护送他们
• 了解治疗和设施的各个方面
• 亲自和通过电话提供有关设施的信息和文献
• 拥有设施各个方面的知识,以确保为客人提供准确的信息,并以完整的细节回复查询
• 监督运营,以确保顺利提供服务;包括宾客服务、手续、会计
• 在需要时协调销售活动
• 根据需要为部门提供管理支持,确保所有记录区域准确无误
• 负责在工作任务的各个方面对所有经验协调员进行有效培训,并协助培训和发展新员工和现有人员
• 协助运营各个方面的员工培训和实施;即商务电话使用、客户关系、零售、泳池健身服务
• 确保在每次客人预订时准确维护对细节的关注,并明确说明所有客人的要求或问题,以确保顺利交付服务
• 通过限制所有未经授权的个人来控制进入设施的所有区域
• 全面了解并遵守适当的信贷、现金处理政策和程序
• 维持供应品的库存,以管理接收
• 确保客人和会员始终满意,确保安全和服务始终是康体中心的首要任务
• 确保设施始终处于最佳状态(操作和清洁)
• 遵守职业健康和安全法规
• 向酒店安全部门报告可疑人员、行为和车辆
• 确保遵守洲至奢选的道德准则
Knowledge and Experience知识和经验:
• Culinary field experience required
• Excellent interpersonal and problem-solving skills
• Highly responsible and reliable
• Ability to perform well in a fast-paced, stressful environment
• Ability to coordinate work as part of a team
• Ability to focus on the needs of guests, remaining calm and courteous at all time
• 要求具有烹饪领域的经验
• 出色的人际交往和问题处理能力
• 高度负责和可靠
• 能够在节奏快、压力大的环境下出色地完成工作
• 能够作为团队的一员协调工作
• 能够将注意力集中于宾客的需求,在任何时候始终保持冷静和礼貌
Your team and working environment:
Palm Springs Hotel Chengdu, Vignette Collection, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant.
洲至奢选成都棕榈泉酒店坐落于棕榈泉国际中心,地处天府新区的核心区域及成都高新区,毗邻世纪城新国际会展中心,环球中心及天府软件园。
酒店设有336间酒店客房,行政楼层,超过1350平方米的会议及宴会设施,以及一系列的餐饮设施,包含全日制餐厅“食百绚” ,三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”。