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薪资: 8千-1万 经验:8年以上 企业类型:国内高端酒店/5星级
地区:四川-成都 食宿:提供吃

1、制定公司年度人力资源培训规划和预算;2、建立培训需求体系,修改和完善培训相关制度、流程;3、培训计划并组织实施,监控培训过程,评估培训效果,组织培训考核;4、拓展培训渠道和资源,评估外部培训机构及师资;5、组织开发培训课程及编写培训教材,独立完成部分管理类课程的开发,并在内部讲授;6、内部培训师团队的建设,为内部培训师提供咨询和指导,管理日常工作;7、建设、发展、宣传企业文化。职位要求:1、人力资源管理或相关专业本科以上学历;2、五年以上培训管理与组织实施经验,有集团公司培训实施经验尤佳;3、精通现代企业经营管理理念及管理技术,熟悉管理培训资源,管理咨询培训流程及关键步骤;4、具有较强的亲和力和敬业精神,为人正直、诚实,性格开朗;5、思维敏捷,具有较强的组织、协调、沟通能力及分析问题、解决问题的能力,良好的文字和语言表达能力;

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都

职位描述职位概述:负责为酒店所有员工供应安全、美味的膳食,并保持员工餐厅和厨房的清洁卫生。工作职责:- 财务回报• 负责按菜单出品菜肴,做到物尽所用。尽量减少浪费。• 按程序操作所有机器,发现问题及时报告上级和工程部,及时维修。• 做好安全防范工作,注意用水用电安全,注意防火防盗。- 员工团队• 严格遵守员工餐厅规章制度。• 做好开餐前的准备。• 食品要做到生熟分开,防止食物中毒。• 保持餐厅、厨房的卫生清洁和个人卫生。• 饮料机要每天消毒清洗。• 遵守酒店的各项规章制度。• 服从上级安排的其他工作。- 宾客体验 • 有礼貌,了解员工的实际需求,提供必要的帮助,体现洲际酒店员工良好精神风貌。企业责任• 积极参与本地社区或酒店组织的慈善活动。职位资格和技能任职要求:• 身体健康,形象整洁。• 初中以上学历,具有初级的书面表达技能。• 有工作热情,工作态度良好。• 具有厨师经验或证书。• 能独立完成工作,善于和人沟通。• 具有本地人力和雇佣法的知识。• 1年相关工作经验或与此相当的教育与工作经验结合的背景。

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

职位描述Conducts shift briefings to ensure canteen activities and operational requirements are known 确保了解员工餐厅的活动和运营要求。Provides direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards指导厨房帮手,包括厨师、厨房服务员和管事的工作。Communicates to his/her superior any difficulties, internal customer comment and other relevant information 与上级交流疑难问题,内部客户的意见以及其它相关信息 。Establishes and maintains effective employee working relationships与员工建立并保持良好的工作关系 。Attends and participates in daily briefings and other meetings as scheduled按计划参加并参与每日例会及其它会议。Attends and participates in training sessions as scheduled按计划参加培训活动 。Prepares in advance food, beverage, material and equipment needed for the service事先准备服务所需的食品、饮料、材料和设备。Cleans and re-sets his/her working area清洁并整理工作区域。Implements the hotel and department regulations, policies and procedures including but not limited to:实施酒店和部门的规定、政策和工作程序,包括但不限于: House Rules and Regulation酒店的规则和规定Health and Safety健康和安全Grooming仪表仪容Quality 质量Hygiene and Cleanliness 卫生和清洁Works with Supervisor in manpower planning and management needs和上级领导一起进行人力规划和管理需求。职位资格和技能Required Skills –技能要求 Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。Food service permit or valid health/food handler card as required by local government agency.食品服务许可或当地政府规定的有效的卫生或食品上岗证。Problem solving and training abilities.解决问题和培训的能力。Qualifications –学历Diploma or Vocational Certificate in Culinary Skills or related field.餐饮技能或相关专业的大专或职业证书。Experience –经验 2 years experience as a cook or an equivalent combination of education and experience.2年厨师工作经历或与此相当的教育和相关工作经验结合的背景。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

职位描述财务回报:· 处理酒店范围内的各类维修和保养工作,包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业。· 处理所有工作请求和检修工作· 员工团队:· 参加各种类型的技术技能培训· 确保遵守个人仪容和卫生标准。在早晨进行抽查。宾客体验:· 完成由酒店各部门提出的工作定单,满足客户要求· 必要时与其他部门沟通和合作,为宴会、促销活动和节庆活动提供额外或专门的服务。企业责任:· 主动采取行动纠正有潜在危险的情形,并将潜在危险通知主管· 遵守酒店的健康、安全和卫生政策。职位资格和技能· 相关的维修技能。· 职业证书或相当的证书。· 1年相关工作经验,或具有与此相当的教育与工作经验结合的背景者优先。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都

职位描述1.制定本部门预防性维修保养计划有效保障酒店设备、设施安全经济运行完好。2.掌握当班能源消耗及维修费用,确保酒店最大限度的节能、节支。3.推行节能运行计划的实施和运行维修费用预算的控制。4.协助分析工程项目报价单,亲临现场检查施工与工程进度。5.协助工程部经理做好消防,安全工作。6.协助建立完整的设备技术档案和维修档案。职位资格和技能1.1年以上同岗位工作经验。2.掌握机电工程设备的基础知识。3.能充分领会工程部经理的经营意识,能组织和指挥工程部各项工作计划的实施,确保工程部的正常运转。4.有强烈的事业心与责任心和配合精神,秉公办事,不谋私利。

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

职位描述Under the guidance of the Director of Engineering or his delegate ensures that the Hotels equipment is operated in accordance with IHG standards to ensure maximum efficiency and guest satisfaction. 在工程总监或其代理的指导下,确保酒店设备按照洲际酒店集团标准运作,以确保实现最大化的效率和客人满意度。职位资格和技能Technical school graduate in any of engineering related trade or obtain vocational training plus four years of experience in related trade of graduation and prefer 1 year supervisory experience, or an equivalent combination of education and experience. Hotel experience preferred. Professional certification and license if required by law.技术学校任何工程相关专业毕业或接受过职业培训加上相关毕业专业四年经验,有1年管理经验或同等的教育和经历者优先。拥有酒店经验者优先。持有法律可能要求的职业证书和许可证。

薪资: 3千-4千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:面议

·      In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。·      Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。·      Establish and instruct staff in cash security procedures制定并指导员工执行现金安全制度。·      Supervise the maintenance of service equipment监督服务设备的维护保养。·      Monitor standards of guest facilities and services监督客用设施和服务的标准。·      Control stock and monitor security procedures控制存货和监督保安程序。·      Assist with menu and wine list creation协助菜单和酒水单的设计工作。·      Supervise functions监督各项职能。·      Supervise outlet service监督餐厅的服务。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:面议

1.To be able to handle skillfully office automation software such as Word, Excel, PowerPoint, Outlook etc. in both Chinese and English.熟练运用中英文版本办公自动化软件,如Word, Excel, PowerPoint, Outlook等。2.To translate and interpret oral and written communication.进行口头或者书面的沟通翻译工作。3. To compose and type letters, correspondences, contracts, memo, reports etc.拟定信件、合同、备忘录和报告等。4.To handle mailings, faxes and incoming correspondences for all areas of Food and Beverage.处理所有餐饮部的邮件、传真和收到的文件。5.To schedule and properly prepare all documents requiring the approval of the Director of Food and Beverage.经餐饮总监的批准准备所有文件。6.To receive telephone calls, take messages and inform related persons when available.接听电话、作记录并通知相关人员。7.To greet and handle all guests, both internal and external.接待所有内部和外部的访客。8.To organize and attend meetings, including the preparation of agenda and minutes.组织并出席会议,包括准备会议议程和完成会议记录。9.To keep track and ensure the proper maintenance of all paper documents and filing.负责所有文件的归档和存放。10.To properly maintain the Corporate Standards of Operations and the Standards of Operations.集团和本地的操作规程都要妥善保存。11.To assist in other areas of the Food and Beverage Department as required.当有需要时,协助部门内的其他工作。

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:四川-成都

保存充足的用品存货,按要求完成库存盘点工作,维持存货水平。参与编制和管理部门预算和人力规划。协调特别项目(如参观客房,除虫,窗户和地毯的清洁,客房供应量)。就卧室服务、卫生间服务、洗衣服务、清洁服务、布衣服务的标准和培训需求提供持续性的改进建议。宾客体验处理普通客人、贵宾、常客和优悦会会员提出的所有的特殊要求。检查客房,确保客房干净、整洁,符合服务标准,确保客人感到满意。确保及时为客人提供洗衣服务并及时的送还。

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

岗位职责:确保 接听和转达所有与部门相关的信息,以保持既定标准并取得客户的满意。接收 、记录并分发各种报告。准确接听 、记录并传达客人的请求。负责每天将客房情况准确的输入电脑并调查各种异常情况。保持和更新管理数据。技能要求 :•拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。•具有说,读和写英语的能力。•熟练使用微软办公软件和前台系统。

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

岗位职责/职位描述1.运用综合维修技能:油漆;电工;机械工程师;木工;家具家装,建筑;园艺;或其它每天对公共区就与自己专业技能相关的方面进行检查和修整。 根据自己的专业技能计划和确定酒店内需要完成的项目。按要求执行小型贴砖或管道工程。执行客房和公共区域的小型维修。2. 工作间内严禁烟火,并经常检查灭火装置。易燃、易爆品应单独搁置,边角废料应及时清理。3. 熟知急救、火灾和紧急情况等程序,并安全的使用相关设备。  任职资格职业证书或相当的证书1年相关工作经验,或具有与此相当的教育与工作经验结合的背景

薪资: 5千-6千 经验:2年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

职位描述Duties and Responsibilities工作职责Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures确定所分配的客户潜力,依照IHG酒店业务拓展标准操作程序制定客户计划。Develop the assigned account portfolio to meet set goals and maximise profitability发展分配给的客户群,完成设定的目标并使收益最大化。Gather information on current and prospective clients / contacts to generate incremental business收集当前和预期客户/联系人的信息,以获得更多的业务。Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures同时使用客户互动和公共可用工具来监督与酒店和客户行业相关的竞争对手活动,并按照酒店程序与重要相关部门分享相关信息。Provide feedback to management on changing market conditions, including competition and market trends向管理层提供市场状况变化的反馈,包括竞争和市场动向。Involve Director of Sales where appropriate on sales calls and sales meetings适当时使销售经理参与销售拜访和销售会议。Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required出席并参与培训课程、每日例会及要求的其它会议。Where applicable, supervise, manage and train Business Development Executives and Business Development Coordinators in carrying out their responsibilities适用时,监督、指导和培训业务拓展主任和业务拓展协调员执行其职责。 职位资格和技能Degree or Diploma in Marketing, Business or Hospitality Management desired, and at least 3 years of relevant Sales experience in Hospitality or a related service industry.大专以上学历,市场,商务或旅游管理相关专业,至少3年或以上的相关经验Expected to possess the following skills:• In-depth knowledge of sales principles and techniques熟知销售的法则及技巧• Effective communication and negotiation skills高效的沟通和谈判技巧• Strong knowledge of hotel products, rates and marketing programmes熟知酒店产品和市场项目

薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

职位描述• Monitors competitors activities and assists in marketing intelligence 监督竞争对手的活动并协助监察市场动态。• Refers sales leads to appropriate personnel within the InterContinental Hotels Group在洲际酒店集团的范围内将销售线索提供给适合的人员。• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business根据在销售策略中既定目标,向新的、现有的、有可能的客户进行销售,并与其谈判商定最适合的价格以争取最大的利润。• Services existing business through management of account bases通过客户管理,向现有的客户提供服务。• Sell all facets of the hotel销售酒店的所有设施。• Develop and maintain a regular pattern of sales calls, meeting with principals of target market 设立和保持定期的销售拜访模式,与目标市场的主要人物会面。• Provides direction on, and conducts market research and analysis指导和进行市场调研和分析。• Builds profile within local market place through attendance at various events and local market place通过参与当地市场的各种活动在当地市场上树立良好形象。• Conduct client interviews对客户进行拜访。• Entertain clients招待客户。• Plan and conduct familiarization tours and site inspections策划并实施使客人熟悉环境的现场考察活动。• Maintain regular contact with the IHG hotels in your region and the regional reservation office与所在区域内的洲际酒店集团成员和区域预订办公室保持定期联系。• Monitors existing business and inputs into sales strategy meetings to maximize business 监测现有业务,并在销售策略会上提出建议以扩大业务。• Grows existing business and establishes and pursues leads which will develop business发展现有业务,并建立和寻找发展业务的机会。• Interfaces with operations on a timely basis及时与运营部门进行沟通。• Initiates and prepares tenders for business 起动和筹备业务招标工作。• Assesses sales and marketing data评估市场销售数据。• Assists with the preparation of new products and services协助新产品和服务的准备工作。• Assists in the evaluation of sales and marketing activities协助评估市场销售活动。• Analyses sales mix and likely impact on hotel goals分析销售综合计划和可能对酒店目标产生的影响。• Implement direction from Director of Sales and Marketing and Regional Managers按市场销售总监与地区经理们的指示执行相关工作。• Liaison with advertising agency与广告机构保持联系。• Stock control of collateral宣传品的库存控制。• Collateral input设计宣传品内容。• Works with superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求• Works with superior in the preparation and management of the Department’s budget和上级领导一起进行编制和管理部门预算。职位资格和技能• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.具有代表酒店,品牌和公司与顾客,员工和第三方交往的能力。• Problem solving, reasoning, motivating, organizational and training abilities.具有解决问题,推理,号召,组织和培训能力• Proficient in the use of Microsoft Office精通微软办公软件• Good writing skills良好的写作技能• Bachelor’s degree or Diploma in Sales & Marketing, Hotel Management, Business Administration, or related field preferred. 最好具有市场营销,酒店管理,商业管理或相关领域的学士学位或大专学历。• 2 years related experience or an equivalent combination of education and experience2年相关工作经验,或与此相当的教育与工作经验结合的背景。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:面议

职位描述• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures按照部门的规范和程序提供高标准的餐饮服务。• Communicates to his/her superior any difficulties, guest comments and other relevant information 与上级领导交流有关疑难,客人意见和其它相关信息。• Establishes and maintains effective employee working relationships与员工建立并保持良好的工作关系。• Attends and participates in daily briefings and other meetings as scheduled参加和参与每日的例会和其它计划好的会议。• Attends and participates in training sessions as scheduled参加和参与计划好的培训课程。• Prepares for service by ensuring:确保部门的以下各项工作就绪为客人提供服务:Grooming is impeccable and in accordance with ICHG personal presentation standards 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔Outlet equipment is clean设备干净Equipment is sorted and stored设备分类且存放好Glassware is polished 玻璃器皿擦亮 Flatware is polished 擦亮餐具China is clean 清洁瓷器Waiter stations are prepared准备好服务台Cutlery is placed for buffet and table service摆放好自助餐桌上的餐具Tables are set摆设好餐台Reservations are read and familiarized阅读并熟悉预订Special occasions are ready准备好特别活动Music is on放音乐Lighting is on开灯• Carries out effective service by ensuring:高效的提供服务:Guests are greeted and seated迎宾并安排客人就坐Daily specials are explained and upsold说明并推销每日特价Food orders are processed accurately准确的下餐单Trays and tray jacks are effectively used有效的利用托盘和托盘架 Food orders are taken quickly快速的为客人写餐单Payment methods are handled accurately 确的处理付款方法Working areas are cleaned and re-set quickly快速的清洁工作区和重新布置Guests are conversed with in relation to the food and beverage products与客人谈论有关的餐饮产品• Carries out effective beverage service by ensuring:通过确保以下内容高效的提供饮品服务:Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations遵守酒精饮料服务归定,推销饮料并定时为客人续酒。Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒Promoting and selling cocktails to guests向客人推销鸡尾酒Making and presenting cocktails调配和装饰鸡尾酒Coffee and tea is served hot and in accordance with standard按规范提供热的咖啡和茶• Take appropriate action to resolve guest complaints正确处理客人的投诉。• Food and beverage stock is stored in relation to hotel procedures按照酒店的规定存储餐饮存货。• Perform other duties as assigned by superior. 履行上级分派的其他职责。职位资格和技能• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。• Able to read and write English能够读写英语。

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:四川-成都

职位描述•Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand.主要负责及时和用体现酒店和品牌的专业态度接听从外部打入的电话。职位资格和技能Required Skills –技能要求 •Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。•Able to read and write English能够读写英语Qualifications –学历•High School or Vocational Certificate in Business Management, Business Study or equivalent具有高中或商业管理,商务或相关的专业证书。Experience –经验 •1 year experience in customer service or switchboard operator. 拥有1年宾客服务或电话总机的工作经验。

薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

职位描述职位概述• 对电信服务进行监督和指导,以取得最大的客户满意度。在皇冠假日®酒店,我们希望客人感觉自己可以做到最好,能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们,我们需要您先行一步,用心服务并:• 建立信任 – 成为您所在领域的专家;言行得体,随机应变,应宾客的需求提供量身定做式的服务。• 鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标,认可赞赏他们,确保宾客得到尊重和重视,并体验到他们的非凡地位。提供周详方案,令宾客轻松无忧。• 梦想成真 – 观察预见宾客的要求和潜在需求,主动负责地达成宾客所需。善用资源,团队协作,尽力协助宾客获得成功。工作职责• 指导、监督和协调电信部的活动• 开发和应用相关程序,适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务• 调查关于电信服务部及话务员和技术人员的投诉并采取相应措施 • 制订工作计划以实现目标,定期将实际成绩与所定目标进行对比,并采取必要的纠正措施• 与员工建立并保持良好的工作关系• 组织和召开由所有电信部工作人员参加的会议,以加强交流和保证业务的顺利进行• 对所有设备、软件、硬件进行管理和监测,并确保其安装和运转良好• 确保所有电信设备的维护均得到有效外包,并对其实施预防性维护 • 更新列有所有电信设备的清单• 监测程控交换机,语音邮件,通信呼叫统计软件的运转情况,并將设备运转报告的登記在日志上• 就软件出现的问题进行调查,并向供应商提交报告,与酒店系统部经理协调界面问题的解决• 保持适当记录,以处理酒店计费系统中的电话,并按照品牌最低标准保持客房情况记录• 保管用户文件、程控交换机系统报告、电话清单、租赁线路的编号方案租赁合同、维护工作外包合同和当地执照• 进行程控交换机数据库编程以及常规服务变更,以控制所有酒店内所有电话机的服务等级• 准备并控制部门预算• 参加由外单位组织的电信研讨会、产品知识讲座和演示。• 完成被分派的相关工作任务和特殊项目• 进行交接班说明工作,确定了解酒店活动和运营要求• 在考虑酒店入住情况和预测以及大规模的团组活动的前提下,为电话服务部员工准备高效的工作计划,安排节日和假日• 与上级领导和人力资源部一起进行人力规划和管理需求。• 与上级领导和财务总监一起编制和管理部门预算。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都

职位描述 ? Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked  ? 主动协助客人提重包裹、拿衣服、提手提箱等,向客人提供礼貌和迅速的协助。 ? Maintain a willingness to please attitude and give undivided attention to any approaching guest ? 保持令人愉悦的态度并专心接待每位到来的客人。 ? Adhere to guest checking in and checking out procedures pertaining to baggage handling ? 在与行李相关的问题上,遵守客人入住和退房工作程序。 ? Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members ? 在正门处欢迎客人,按具体时间段向客人发出合适的问候,特别要注意常客和忧悦会会员。 ? Assist arriving and departing guests by opening and closing car and taxi doors ? 为来店和离店的客人开关汽车及出租车门。 ? Maintain a spotless Porte Cochere and Drive way ? 保持车辆门道和车道的清洁。 ? Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly. ? 将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡,然后立即护送客人至其房间。 ? Be familiar with the layout of the hotel and memorize the preferred route for escorting guests ? 熟悉酒店布局并记下护送客人的最佳路线。 ? Room the guest in accordance with hotel standards ? 按照酒店标准为客人安排房间。 ? Be familiar with the lift workings and emergency stairs  ? 熟悉电梯和疏散楼梯的使用。 ? Provide information to guests about the hotel facilities and services ? 向客人提供关于酒店的设施和服务的信息。 ? Provide guest services and guidance ? 向客人提供服务和引导。 ? Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests ? 熟知并称呼客人的名字,特别是对于常客和长包房的客人,并在客人经过大厅时与其打招呼,随时留意是否有可以为客人提供服务的情况出现。 ? Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning ? 保持大厅的整洁,如果需要大清扫的话应通知礼宾主管或行李领班。 ? Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty ? 上班时要保持好的发型,注意服装的干净,鞋要擦净并上光,并保持制服的整齐清洁。 ? Help other employees in department, replacing them temporarily when necessary ? 帮助部门内其它员工,如有必要则暂时代理他们的工作 。 ? Keep the baggage room clean and in order before going off duty on each shift ? 每次交班前均保持行李室的整洁。 ? Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain ? 当报纸送到后进行适当整理,然后按行李领班的要求将其送至客人房间。 ? Use the Duty Log to document matters of importance ? 使用工作日志来记录重要事项。 ? Operate Communicates equipment ? 操作通信设备。 ? Arrange transport and coordinate luggage ? 负责安排交通并协调行李事宜。 ? Manage the key system securely  ? 对钥匙系统进行安全管理。

薪资: 2千-3千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

职位描述Assist guests with all inquiries, both hotel and non-hotel related 协助客人各种与酒店相关或无关的问询Conduct effective shift briefings to ensure hotel activities and operational requirements are known 进行有效的交接班说明工作,以明确酒店活动和运营要求Maintain detailed knowledge of the activities of the day and alert to any potential problems详细了解当日活动情况并留意各种潜在问题Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events详细了解所在城市和地区的情况,包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards保证供应足够的表格和手册,并确保其质量达到酒店标准Consult Log Book for information/request left by outgoing shift查阅交班人员的工作日志,寻找相关信息和要求Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy按照相关政策,对发给客人的信件、留言、电传、传真和特快专递进行管理Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests按照客人的要求,对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed遵守钥匙管理政策,保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理Receive telephone calls and take messages for guests who are out, in accordance with hotel policy依照酒店政策,替外出的客人接听电话和留言Record incoming registered mail, telegram, parcel, telex in appropriate file在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly与宾客关系主任密切合作,以确保贵宾和优悦会会员的行李得到迅速派送。Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs)负责(通过发现培训需要)对应接服务员、停车场服务员和门僮就其各自岗位职责进行培训。Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas确保所有员工了解并熟知酒店设施及周边区域的情况。Night staff check mail, message of expected guests against the system/computer and expected arrivals夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures在考虑入住情况预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日Works with Superior and Human Resources on manpower planning and management needs与上级领导和人力资源部一起进行人力规划和管理需求。Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 与上级领导和财务总监一起编制和管理部门预算。职位资格和技能Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。具有良好写作技能Proficient in the use of Microsoft Office and Front Office System熟练使用微软办公软件和前台系统Problem solving, organizational and training abilities具有解决问题,组织和培训能力

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

职位描述• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity • 随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。• Registers and rooms all arrivals according to established procedures• 按照既定工作程序为所有来客登记并安排房间。• Maintains intimate knowledge of departmental standards and procedures • 熟知部门标准工作程序。• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation• 履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。• Maintains cashier float and ensures accurate daily report of all money received• 保持库存现金限额并保证每日对所收现金进行准确报告。• Cashes hotel guest’s personal and travelers checks and assists with currency exchange• 为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。• Keeps abreast of all modifications to accounting policies and procedures• 随时留意会计政策和工作程序的变化 。• Responsible and attends to guest’s request of using the service of safety box at all times• 随时负责回应客人关于使用保险箱服务的要求。• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.• 熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist• 处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels• 熟悉洲际酒店和度假村集团的其它成员酒店,以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。• Performs the audit balances and prepares all works for audit in an orderly fashion• 执行审计结余,并为审计工作进行各项有序的准备。• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival• 在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems• 全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。• Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand • 按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times• 随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲 。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都

职位描述Conducts shift briefings to ensure hotel activities and operational requirements are known进行有效的交接班简报工作,以明确酒店活动和运营要求Supervise front office operations during assigned shift including:在当班期间监督前厅部运营情况,包括:Maintenance of guest information维护客户信息Maintenance of information about local events维护当地活动的信息Compile occupancy statistics统计入住情况Supervise the use of he public address system监督公共广播系统的使用Supervise group bookings监督团组预订情况Assisting with serious complaints协助解决严重投诉问题Supervise cashiering activities during shift including:在当班期间监督收银活动,包括:Cash handling and banking procedure现金处理和银行业务程序Dealing with irregular payments处理非法支付情况Instructing staff in credit policies and facilities就信用政策和设备对员工进行指导Instructing staff in cash security procedures就现金安全程序对员工进行指导Carry out debtor control实施应收帐款控制Prepare reports准备财务报告Supervise the cashiering system对收银系统实施监管职位资格和技能Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。Proficient in the use of Microsoft Office and Front Office System熟练使用微软办公软件和前台系统Problem solving and organizational abilities具有解决问题和组织能力Qualifications –学历Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent具有酒店行政管理,酒店管理或相关的大专学历或专业证书。Experience –经验1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 拥有1年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。

薪资: 4千-5千 经验:1年以上 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

MAJOR RESPONSIBILITY主要职责:Support the Marketing Communications Manager in creating promotional materials for the hotel according to the corporate guidelines. Responsible for the design of advertisements, flyers, brochures, newsletters, menus, posters and other types of operational and promotional materials. SPECIFIC DUTIES:Design1.     To set up work schedule according to the request and suggestion from Marketing Communications Manager.2.     Coordinates with other departments on the exact requirements for promotional and operational materials.3.     Be certain that all designs are done according to the corporate guidelines and standards.4.     Assists with displaying promotional materials. Production of printing materials5.     Assists in coordinating with suppliers on the exact requirements including colours, type of paper and materials.6.     Assists Marketing Communications Manager in ensuring that all printed materials are up to the hotel requirements and are in high standards.7.     Be responsible for the colour proofing of all printings. Suppliers8.      Works with Purchasing Department and Marketing Communications Manager to source printers for promotional materials. Office Etiquette & Business Ethics9.     Properly dressed in uniform with the general appearance according to the hotel standard.10.   Conducts business according to the IHG guidelines and local law.11.   Compliance to the standards set up for the Communications’ operation including telephone handling, punctuality, hotel rules, regulations and SOPs. 

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

职位描述• Plan, prepare, and execute all portioning, ordering, and inventory of meats and fish in accordance with standards and plating guide specifications. Maintain organization, cleanliness and sanitation of work areas and equipment. Assist in the supervision of Line Cooks when assigned.按照规范和包装指导说明计划,准备并切分,订购和存储所有肉类和鱼类。保持工作区和设备的整洁和卫生。协助上级领导完成分配的烹调工作。• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。职位资格和技能1. Rence of 5 years.5年工作经验1. Good spoken and written English.良好的英语听说读写能力2. Hard working.努力工作3. Cost conscious.有成本意识4. Punctual and reliable.守时可靠5. Corporeal hygiene is essential.注重卫生

薪资: 1千-2千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都

岗位要求1.有志在酒店行业发展的应届毕业生/实习生;2.对担任酒店管理人员具有高度期望;3.热爱服务行业,具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在经理缺席时主持交接班说明会,确保员工了解酒店的活动和运营的要求。Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up在自己当班期间尽可能解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。Supervise cash handling and banking procedures监督现金的处理和存放程序。Prepare daily banking and cash flow reports编制每日存款和流动资金报告。Establish and instruct staff in cash security procedures制定并指导员工执行现金安全制度。Deal with irregular payments处理异常的付款情况。Supervise the maintenance of service equipment监督服务设备的维护保养。Monitor standards of guest facilities and services监督客用设施和服务的标准。Control stock and monitor security procedures控制存货和监督保安成序。Assist with menu and wine list creation协助菜单和酒水单的设计工作。Supervise functions监督各项职能。Supervise outlet service监督餐厅的服务。Works with Superior on manpower planning and management needs和上级领导一起进行人力规划和管理需求。Works with Superior in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算。职位资格和技能Required Skills –技能要求Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。Problem solving and training abilities.具有解决问题和培训的能力Qualifications –学历Diploma in Hotel Management, Food & Beverage, or related field.酒店管理,餐饮或相关专业的大专学历。Experience –经验2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred.2年相关工作经历,或与此相当的教育和相关工作经验结合的背景。具主管经验优先考虑。

薪资: 4千-5千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

 Be knowChinese Restaurant’s food & beverage products and service standards. . 具备中餐厅有关的食品/酒水/产品知识及服务标准. Assist manage all the on going promotions as well as the loyalty Memberships, wineClub Card andany other promotional activities that may occur in Chinese Restaurant. 协助掌管和负责中餐厅执行中的促销活动,包括会员,红酒俱乐部以及其他相关活动。. Assist ChineseRestaurant Managerdo the bi monthly food and beveragenewsletter. 协助中餐厅经理制作餐饮双月刊. Assist Chinese Restaurant Manager develops a promotion plan for the hotel based on its marketing goals. Liaises with House of Fame Chinese Restaurant and Marketing in targeting specific marketsand developing the public relations strategies to reach these markets . 基于酒店市场目标,协助中餐厅经理制定酒店促销策略。协调中餐厅和市场部,并对其市场方向进行分析,同时制定公关策略,以达到市场要求.. Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned. 接受客户和媒体的投诉,与相关部门合作解决问题. Coordinates all activities with the respective departments for their understanding and follow through. 与相关部门协作完成各种活动,获得其理解,并全程跟进. Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to Promotion Manager/Asst. F&B Manager/Director of Food & Beverage, other departments, other hotels, corporate public relations, as appropriate. 通过阅读媒体资料,收集,维护与酒店相关的信息简报,提供给策划经理,餐饮副经理,餐饮总监及其他部门,其他酒店,适当与公关部门协作;. Be fully aware competitors’ information, and competitors’ salespeople’s activities. . 确保完全了解竞争对手的信息,以及竞争对手所有销售人员的销售活动。. Maintains mailing list/contact file. 维护客户邮寄资料和联系档案. Builds profile within local market place through attendance at various events and local market place. 通过参加各种活动和本地市场的熟悉,建立档案. Co-ordinates l photography related to the promotions when required. 协调推广活动相关的摄影工作. Monitors awareness of competitor activities and use information when developing strategies. 关注,熟悉竞争对手的活动,并在制定策略时运用相关信息. Plans and coordinates sponsorship activities. 策划,协调赞助活动. Assist House of Fame Chinese Restaurant Manager develops and organizes promotional activities, Coordinates withdepartments concerned, invites VIPs and media to promotional activities, prepares and issues press releases. 协助中餐经理策划,组织促销活动,与相关部门协作。邀请贵宾和媒体参加推广活动,准备并发布媒体新闻。. Providesinformation to other departments on activities within and outside the hotel which maybe useful when dealing with guests. 向酒店内部或外部的其他部门提供活动的相关信息,这有助于跟客户之间的交流接触. Assist House of Fame Chinese Restaurant Manager make training according to upcoming promotions to all Chinese Restaurant associates and related departments.. 针对即将开始的促销,协助中餐经理向餐饮部中餐厅员工及其他部门进行培训职位资格和技能Required Skills –技能要求. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.. 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.. 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。. Problem solving, reasoning, motivating, organizational and training abilities.. 具有解决问题,推理,号召,组织和培训能力. Leadership Skills. 具有领导能力. Ability to read and write English. 能够读写英语Qualifications –学历. Diploma in Hotel Management, Food & Beverage, or related field.. 酒店管理,餐饮或相关专业的大专学历。

薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
地区:四川-成都 食宿:提供食宿

职位描述1. 熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会),应及时向主管汇报。2. 替宾客存取保管衣物,并询问有无贵重物品,贵重物品提醒宾客自行保管。3. 迎接宾客,引导宾客到预订台位或宾客满意的台位。4. 客满时,负责安排好后到的宾客,使宾客乐于等位。5. 随时注意听取宾客的意见,及时向上级反映。6. 随时注意在接待工作中的各种问题,及时向上级反映和协助处理。7. 掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。8. 向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引宾客来餐厅就餐。职位资格和技能1.专科毕业或具有同等学历,经过餐饮服务培训,有一定的日常外语会话能力。2.有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。3.掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。4.工作主动、热情、认真,责任心较强。5.身体健康,仪表端庄。

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