1. 监督和检查分配给客房和楼层服务员的工作，按公寓和公司业务目标确保符合产品的质量标准，为客人提供卓越的服务。 2. 保证房间、公区、周边环境、工作区域的清洁、完好，努力实现零投诉。 3. 监督公司规定、程序的执行，保证住客和员工的安全。劝诫处罚违纪员工。 4. 协助上级领导和财务总监编制和管理部门预算。 5. 保证设备、物品的有效使用。 6. 分包商的服务品质检查（公区清洁、消杀、垃圾清运）。 7. 更新房态。 8. 履行分配的其他职责。

·Daily new leads pick-up at least one ·Daily department morning brief meeting at 9:00 ·Daily response to all meeting inquires of any channels assigned by manager ·Greeting guest which the event comes according to the event forecast and show face in meeting period and communication with organizer, arrange ENT with Meeting organizer. ·Daily Sales Call (2accounts/per day) ·Daily Report including 3 activity per day ·Daily Tele-marketing(10 accounts/per team//week) ·Daily Leads Tracking ·Daily ENT or Site inspection, inform VIP Information ·SPS Report follow up and find out the related rate, quantity and key organizer information in order to target future business. ·Daily new leads and Daily lost leads brief ·Daily IBR Member enrollment and use various sales activity to increase activated IBR member number and revenue. ·Weekly plan for next week(Every Thurisday, sales call should including 10 accounts/per person) ·Weekly Meeting RFP List updated ·Weekly competitor hotel survey and market,industry information share ·Weekly attending MICE Leads calendar review meeting ·Monthly develop 10 new accounts in Delphi per person ·Monthly update meeting chanel and platform （i.e 1000 meeting, Cvent, Huixiaoer, Hotel GG, Ctrip MICE and so on）hotel information. ·Monthly training topic plan and attend training session ·Monthly Weekend sales on duty ·Monthly performance review and action plan ·Quarterly sales trip to Main MICE Market（North Market, East Market, South Market ,Local market ,other city Market and Oversea Market） ·Quarterly MICE account review and production analysis and action plan ·Quarterly Conduct MICE Key account thank you party and key person birthday sales activity ·Quarterly futhur 3 month strategy and action plan update ·Quarterly design MICE Production and promotion for futhur 3 month by market by industry. ·Complete assigned MICE Business Target and Goal,Seasonal promotion and Hotel various promotion goal and also need to help team member to finish the goal ·Coach team member and Set good example in following department SOP and KPI measurement ·Lead Sales Blitz,MICE Champion,Joint sales call with other sister hotel ·Take responsibilty for keeping a good relationship with IHG Regional Sales,sister hotels ·Assist the Assistant Director of sales to distribute and respond all meeting inquires,Such as Meeting Broker,Call in business,Walk in business,Everyone is sales wechat group and other business chanel. ·Provide full supports to the team member in Leads conversion,guest relationship maintain and build up. ·Provides a professional, advisory support service to guest’s inquires in meetings ·Coorpation with hotel operation departments to help guest to have the best meeting experience. ·For VIP SI or big events, Team leader and the sales should farewell the guest and attend the EO meeting together with Event Team

岗位职责： 1、学习库迪咖啡操作流程，并严格执行。 2、为酒店客人提供咖啡、饮品等服务； 3、保持吧台及设备干净卫生； 4、及时反馈客人的意见和建议； 5、协助其他部门员工完成相关工作任务。 任职要求： 1、35岁以下，初中及以上学历，品貌端正； 2、有无经验均可（有专业咖啡师进行饮品制作培训）， 有同岗位工作经验者优先； 3、有服务意识，有良好的语言沟通能力和服务态度。

·       This position is concerned withthe physical set up and breakdown and resetting function rooms for the nextday's business for all functions within the Hotel, and actual service to theguest during the function . ·       为宴会活动摆台，整理并为第二天的营业重新布置厅房，在活动过程中，为客人提供服务。负责协助完成贵宾接待部在会议中心的接待工作。 ·       Under the direction of the BanquetManager or Supervisor, delivers exceptional customer focused service throughadherence to InterContinental Hotels Group Policies and Procedures.  Promotes the desired work culture around thefive core values of Trust, Integrity, Respect, One Team and Service of theInterContinental Hotels Group and the brand ethos. ·       在宴会经理和主管的领导下和洲际酒店集团的政策法规内，为客人提供额外的服务。围绕洲际集团的五个核心价值观和品牌精神：信任、正直、尊重团队和服务促进理想的企业文化。 ·        Attends and participates indaily briefings and other meetings as scheduled ·        根据日程安排参加每日例会和其他会议 ·        Attends and participates intraining sessions as scheduled ·        根据安排参加培训 ·        Take appropriate action toresolve guest complaints ·        采取适当的措施解决客人的抱怨 ·        Food and beverage stock isstored in relation to hotel procedures ·        根据酒店的程序储存食物和酒水 ·        Performs related duties andspecial projects as assigned ·        完成所分配的相关的任务和特殊的工作 ·        Prepares for service byensuring: ·        作好服务准备工作确保作到以下几方面： ·        Grooming is impeccable and inaccordance with ICHG personal presentation standards ·        根据洲际酒店集团的个人仪表标准保持完好的个人仪容仪表

Manage the design and artwork production of the hotel’s collateral and other graphic design. 负责制作酒店的宣传印刷品及设计。 Manage photo database, take photos for all hotel events and edit photos according to Brand standards.                                                                                                                                                管理酒店的照片库，为酒店的活动负责拍摄照片并根据品牌标准编辑调整。 Support the Marketing Communications team in maintaining all Brand standards for all hotel collaterals, advertising and design work.                                                                                                          帮助市场传讯部保证酒店所有的印刷品、广告和设计符合品牌标准。 Collaborate with partner teams (including Food & Beverage, Meetings and Events, Sales, Revenue Management/Reservations) on collaterals design and production.                                                                     与合作团队（包括餐饮、会议和活动、销售、收益管理/预订）就宣传品设计及制作进行良好合作。

To manage sales activities and events inline with the annual sales mareting plan and to achieve/excennd Budget and sales strategy for your hotel.  为酒店销售团队提供协调和管理服务，以协助酒店以及洲际酒店集团内的所有酒店创造收益。 · Maintains regular contact with assigned account though sales call,telephone and other means in order to obtain business from these account 定期联系客户，进行电话销售，例行拜访，从客户手中获得生意 · Informs existing and potential account of activies in the hotel and solicits for new business 在现有的和潜在的开发的客户群体中挖掘她们给酒店带来的新的生意 · Researches and identifies new prospents for follow up in order to maximiza market share 研究和确认新的市场前景，跟进为了最大化市场份额 · Enters into negotiation on behalf of the hotel as and when required to do so,taking care not to exceed the limit of authority 在自己的权限范围内和客户谈判协商协议价格 技能要求 良好的英文表达能力， 良好的写作技能； 精通微软办公软件； 具有解决问题，推理，号召，组织和培训能力； 具有代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 具有酒店销售工作经验优先考虑。

Under the general direction of the Guest Relations Manager and within the limits of established InterContinental Hotels Group and local policies and procedures, oversees and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs.  Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.    服从宾客关系经理的全面指示，执行和履行洲际酒店的一些本地相关政策和程序，有计划的协助前台，总机，商务中心和礼宾各个部门的正常运作。发扬企业工作文化的5个重要价值，信任，诚信，尊重，一个团队与服务洲际酒店集团的品牌品质。 · Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure 在入住期间，监察和督促客户关系，个人化的重视和提供温馨的服务最大化的满足客人 · Ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service 督促和保证所有会员能够享受所有的福利，回头客人和贵宾能够享受特别的待遇和服务。 · Prepare monthly report on Priority Club Rewards members. 准备会员的月度报表 · Inspects all VIP rooms prior to arrival 检查贵宾的房间 · Liaise with other departments and necessary outside contracts to ensure excellent service delivery 和其它部门紧密配合提供优质服务 · Input guest data into Opera history system 录入客人数据到相关系统 · Assist to promote Inter-Hotel sales and in-house facilities 协助推广酒店销售和设施. ·  Perform such functions as to include but not be limited to: 完成以下工作：     Priority Club and regular guest welcome letters       会员和普通客人的欢迎信     Solicitation of Priority Club applications       邀请新会员的加入     Attending to special requests by guests       关注客人的特别需要 · Handle guest complaints and refer them as necessary, follows up on corrective action 处理客人的投诉，做出相应的行动。 ·  Assist in review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests 根据当日预定报表提前检查贵宾的房间分配，欢迎物品和满足特别的要求。 · Services offered for the Club room and Club Lounge with the aim to maximum guest satisfaction 提供行政房客人的优质服务以提高满意度。 · Ensure the personnel maintain the  appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary 确保管理员工的行为表现和有效工作,如有必要主动作出相应的行动计划. · Compliance to the IHG standards and policies. 确保宾客服务遵从酒店的标准和政策 · Performs other tasks assigned by the manager 完成其他分配的工作 · Maintain and execute Finance standards and procedures. 遵照所有财务标准工作程序。 任职要求 · Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. · 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 · Able to read and write English or Japanese · 能够读写英语，或者日语 · Proficient in the use of Microsoft Office and Front Office System · 熟练使用微软办公软件和前台系统

1.    Attends to repairs and paintingof all surface walls, floors, facades, ceilings and equipment both indoor and outdoorwith either enamel or emulsion paint as required to match existing finish.. 负责维修及所有墙面，地板、外墙、天花板和设备的内外瓷漆或乳胶漆的上漆，以配合现有的未道漆。 2.    Executes construction jobsincluding partitions and fixing of false ceilings, as required. 根据需要，执行施工作业，包括假天花板的分区和固定。 3.    Attends to varnishing itemssuch a doors, windows, timber panels and furniture. 负责门，窗，木材板和家具物品的上漆。 4.    Responsible for preparation ofall surfaces prior to painting or varnishing. 负责所有表面在油漆或上漆之前的准备工作。 5.    Carries out spray painting ofequipment, furniture or related surfaces as required. 根据要求进行设备，家具或相关表面的喷漆。 6.    Attends to repairs of damaged /cracked surfaces which may include concrete, plastering, stonework, block work,wall and floor ceramic tiling and marble works. 负责维修损坏/破裂的表面，其包括混凝土、抹灰、石雕、预制切块体、墙壁和地板瓷砖及大理石制品。 7.    Attends to repair /installation of vinyl floor tiles, false ceilings. 负责维修/安装乙烯塑料地板，假天花板。 8.     Attends building repair andmaintenance work in the Hotel premises including any new additions / extensionsto the Hotel or any other properties maintained by the Hotel. 负责酒店内的维修工作，包括酒店的任何新的补充/扩展或酒店维修的任何物业事项。 9.     Participates in Hotel EnergyConservation Program. 参加酒店节能计划。 10.    Use initiative and foresight toundertake tasks outlined within the preventative maintenance program withoutthe direction of the Shift Engineer/Chief Engineer. 在没有当班工程师/总工程师指导的情况下，主动并预见性的着手于预防性维修计划中规定的工作任务。 11.     Attend PMM work in the guest room 负责客房内的PMM工作。

·         Assist in the timely billing of accounts 协助及时提供账单 ·         Maintain a filing system for account receivable records 维护应收记录文件系统。 ·         Assist in balancing daily transfer to city ledger and post, edit and update to accounts receivable system 协助平衡每日转账，过账情况，并更新应收系统 ·         In the absence of the Account Clerk, handle correspondence and queries regarding city ledger accounts 在其他财务部文员不在时，处理城市挂帐相关信函和疑问。 ·         Assist in the reconciliation of accounts 协助调节账目。 ·         Respond to and resolve account queries 回应并解决帐务问题 ·         Collate suppliers documentation for processing 比较供应商产品及报价。 ·         Ensure all invoices have the appropriate documentation attached and approvals prior to processing 确保所有的发票在上交前附有相应的经过正式批准的文件。 ·         Process all invoices and statements 处理所有发票和报表 ·         Record and process payments of goods and services 记录并处理货运服务的支付程序。 ·         Maintain a filing system for accounts payable records 维护应付记录文件系统 ·         Maintain clear lines of communication with outside companies to ensure timely and accurate supply of goods and services 与外部公司保持良好的沟通交流，确保棘手准确的提供物品和服务。 ·         Check arithmetic accuracy and invoices 检查数据准确性和发票。 ·         Reconcile the weekly purchase log 核对每周采购记录 ·         Prepare cheque run for approval on a weekly basis 每周呈报支票，等待上层批准。 ·         Reconcile supplier statements with establishment records and follow up on any discrepancies 调节供应商报表，建立记录，并跟进差异。 ·         Assist in maintain the batch register and balance daily to general ledger 协助维护总账批处理记录和每日过账到总账的余额记录。 ·         Assist in preparing the accruals journal at month end for regular suppliers and delivery dockets not paid         协助月末准备供应商和未付款项的应计项目日记账。 ·         Calculate travel agent commissions          计算旅行社佣金。 ·         Aid in the preparation of the travel agents cheque listing  协助准备旅行社支票列表。 ·         Use finance computer programs 使用财务计算机程序

·        Sell the InterContinentalHotels Group products and services using up-selling and suggestive sellingtechniques ·        运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务 ·        Promote the Hotel’s (and ICHGgenerally) products and services ·        推销酒店（以及整个洲际酒店集团）的产品和服务 ·        Maintain a high level ofproduct and service knowledge about all ICHG Hotels in your region ·        充分了解所在地区的洲际酒店集团成员的产品和服务 ·        Develop and maintain a regularpattern of sales calls ·        发展和保持定期进行销售拜访的模式 ·        Prepare and execute action planswhich increase reservation sales and associated business ·        准备和执行增加预订销售和相关业务的工作计划 ·        Accept wait list reservations ·        接受等候单上的客人预订 ·        Process amendments toreservations such as extensions, early departures, etc ·        修改延期和提前离店等特殊情况的预订记录 ·        Manage “no show” reservationsby investigation and recording of same ·        调查和记录未按预订抵店的预订情况 ·        Record special billingarrangements for groups and conventions ·        对团组或会议的特别账单安排进行记录 ·        Liaise with Front OfficeManager or Finance Manager for all reservations requiring credit approval ·        与前厅部经理或财务经理联系要求信用审批的预订事宜 ·        Maintain knowledge of specialrates/ offers/ promotions ·        掌握关于特价，酬宾，促销活动的信息 ·        Monitor reservation levels andinform Managers of current and future occupancy rates ·        监测预订情况，并向经理通报目前和将来的入住率 ·        Prepare reports as requested(eg to travel agents, business houses etc) ·        按照要求准备报告（如给旅行代理人和商业机构的报告等） ·        Prepare reservation salesreports ·        准备预订销售报告 ·        Maintainand execute Finance standards and procedures ·        遵照所有财务标准工作程序。

· Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。 · Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  · 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。 · Registers and rooms all arrivals according to established procedures · 按照既定工作程序为所有来客登记并安排房间。 · Maintains intimate knowledge of departmental standards and procedures · 熟知部门标准工作程序。 · Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation · 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。 · Maintains cashier float and ensures accurate daily report of all money received · 保持库存现金限额并保证每日对所收现金进行准确报告。 · Cashes hotel guest’s personal and travelers checks and assists with currency exchange · 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。 · Keeps abreast of all modifications to accounting policies and procedures · 随时留意会计政策和工作程序的变化。 · Responsible and attends to guest’s request of using the service of safety box at all times ·随时负责回应客人关于使用保险箱服务的要求。 · Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. · 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。 · Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist · 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理。 · Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels · 熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订。 ·Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service · 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。 · Performs the audit balances and prepares all works for audit in an orderly fashion · 执行审计结余，并为审计工作进行各项有序的准备。 · When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival · 在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。 · Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems · 全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。 ·  Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand · 按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。 ·Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times · 随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲。

Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand. 主要负责及时和用体现酒店和品牌的专业态度接听从外部打入的电话。 · Process all incoming and outgoing calls accurately and courteously ·正确并礼貌地处理所有打进和打出酒店的电话。 ·Records and controls accurately wake up calls ·准确记录并管理叫早服务。 ·Pages guests in co-operation with concerned departments ·与相关部门合作，对客人进行呼叫。 ·Records all entries on traffic sheets ·将所有条目记录到电话单上。 ·Assists guests with international calls and directory queries ·协助客人处理国际长途和号码查询。 ·Calls guests by name whenever possible ·尽量称呼客人的姓名 。 ·Pages staff member when requested ·如有需要，对工作人员进行呼叫。 ·Abides by principles of guest privacy ·遵守保护客人隐私的原则 ·Report on logbook daily ·每日记下工作日志。 ·Bill call costs ·提供电话费单据。 ·Aware of local telephone listings and frequently dialed numbers ·熟悉当地电话表以及常拨号码。 ·Maintains a clean work environment ·保持工作环境的清洁。 ·Attends to all guest queries and requests promptly ·及时处理客人的所有问询和要求。 ·Maintains detailed knowledge of the Hotel’s fire, life and safety system ·熟知酒店的消防、救生和安全系统。 ·Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard ·熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。 ·Maintain Hotel Information ·保管酒店相关信息。 ·Maintain and execute Finance standards and procedures. ·遵照所有财务标准工作程序。

·        Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures ·        按照部门的规范和程序提供高标准的餐饮服务。 ·        Communicates to his/hersuperior any difficulties, guest comments and other relevant information  ·        与上级领导交流有关疑难，客人意见和其它相关信息。 ·        Establishes and maintainseffective employee working relationships ·        与员工建立并保持良好的工作关系。 ·        Attends and participates indaily briefings and other meetings as scheduled ·        参加和参与每日的例会和其它计划好的会议。 ·        Attends and participates intraining sessions as scheduled ·        参加和参与计划好的培训课程。 ·        Prepares for service byensuring: ·        确保部门的以下各项工作就绪为客人提供服务：     Grooming is impeccable and inaccordance with ICHG personal presentation standards     遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔     Outlet equipment is clean     设备干净     Equipment is sorted and stored     设备分类且存放好     Glassware is polished     玻璃器皿擦亮     Flatware is polished     擦亮餐具     China is clean     清洁瓷器     Waiter stations are prepared     准备好服务台     Cutlery is placed for buffetand table service     摆放好自助餐桌上的餐具     Tables are set     摆设好餐台     Reservations are read andfamiliarized     阅读并熟悉预订     Special occasions are ready     准备好特别活动     Music is on     放音乐     Lighting is on     开灯     Outlet is ready for service andguest comfort     酒吧准备就绪为客人提供舒适的服务。     Carries out effective serviceby ensuring:     高效的提供服务：     Guests are greeted and seated     迎宾并安排客人就坐     Daily specials are explainedand upsold     说明并推销每日特价     Food orders are processedaccurately     准确的下餐单     Trays and tray jacks areeffectively used     有效的利用托盘和托盘架     Food orders are taken quickly     快速的为客人写餐单     Payment methods are handledaccurately     确的处理付款方法     Working areas are cleaned andre-set quickly     快速的清洁工作区和重新布置     Bar is clean     清洁的酒吧     Used ashtrays are regularlycleaned    定时清理用过的烟灰缸     Guests are conversed with inrelation to the food and beverage products     与客人谈论有关的餐饮产品 ·        Carries out effective beverageservice by ensuring: ·        通过确保以下内容高效的提供饮品服务：     Beverages are upsold andregularly replenished, abiding by responsible alcohol service regulations     遵守酒精饮料服务归定，推销饮料并定时为客人续酒。     Converse with Guests aboutwine, advising the types and styles of wine, taking wine orders and servingwine     与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒     Promoting and selling cocktailsto guests     向客人推销鸡尾酒     Making and presenting cocktails     调配和装饰鸡尾酒     Coffee and tea is served hotand in accordance with standard     按规范提供热的咖啡和茶 ·        Take appropriate action toresolve guest complaints ·        正确处理客人的投诉。 ·        Food and beverage stock isstored in relation to hotel procedures ·        按照酒店的规定存储餐饮存货。 ·        Performs related duties andspecial projects as assigned ·        承担相关的职责和安排的特别项目。 ·        Maintain and execute Financestandards and procedures ·        遵照所有财务标准工作程序。

·        Check, tag, and store luggageor guest items delivered to the luggage storage room by bell and doorattendants. ·        检查，标注和存储行李或由应接服务员和门僮送到行李储存间的客人物品。 ·        Ensure all claim checks arematched with luggage tag on the item being retrieved. ·        确保所有收到的行李与行李牌相符。 ·        Inform the Front Desk Manger orManger on Duty and Security immediately of lost items. ·        及时将遗失物品通知前台经理或值班经理和保安部。 ·        Deliver checked items todeparting guests in the absence of a door or bell attendant. ·        在门僮或应接服务生缺席时将物品送给离店客人。 ·        Maintain luggage and baggagestorage room in a neat and orderly manner. ·        保持行李存储间整齐干净。 ·        Promote team work and qualityservice through daily communications and coordination with otherdepartments.  ·        通过与其它部门的每天沟通和協作促进团队合作和高质服务。 ·        May regularly inspect and clearhotel entrance and surrounding areas of litter and debris. ·        定期检查和清理酒店入口和周围区域的垃圾和废弃物。 ·        Perform other duties asassigned. ·        执行其它分配给的工作。 ·        Maintain and execute Financestandards and procedures. ·        遵照所有财务标准工作程序。

大专以上学历； 能够读写英语； 具有服务意识； 亲切、充满自信； 理解和预测宾客的需要、做到细心周到、具主人翁精神。

· Supervise cash handling and banking procedures 监督现金的处理和存放程序。 · Prepare daily banking, cash flow reports and sale report 编制每日存款和流动资金报告。 · Establish and instruct staff in cash security procedures 制定并指导员工执行现金安全制度。 · Deal with irregular payments 处理异常的付款情况。 · Control stock and monitor security procedures 控制存货和监督保安程序。 · Works with Restaurant Manager in preparing and the management of the department’s budget 和上级领导一起编制和管理部门预算。 · In the absence of a supervisor & Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在经理/主管缺席时主持交接班说明会，确保员工了解酒店的活动和运营的要求。 · Assist with menu and wine list creation 协助菜单和酒水单的设计工作。 · Supervise outlet functions 监督各项职能。 · outlet service 负责餐厅的服务。 · Works with Restaurant Manager on manpower planning and operational needs 和上级领导一起进行人力规划和管理需求。 · Conduct weekly training as assigned by Restaurant Manager 进行餐厅经理指定的每周培训。 · Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up 在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。 · Supervise the maintenance of guests HEO and outlet equipment 监督服务设备的维护保养。 · Ensure standards of guest services as per standard guideline 监督客用设施和服务的标准。 · Seek guest feedback for improvement 寻求客人的反馈意见并进行改进 · Personally meet and farewell a minimum of 80% of your customers 亲自迎送80%以上的客人。 · Assist Outlets operation when assigned by Restaurant Manager · Create positive publicity opportunities 创造良好的公众宣传机会。 · Recycle wherever possible 尽可能再利用能源。 · Actively involved in Hotel welfare and Charity Drive 积极的参加酒店的慈善活动

Responsible in assisting the Restaurant Manager in operating a smooth daily restaurant operation.  以服务顾客为中心确保稳定的运作，并有效监督员工。 Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up 在自己当班期间尽可能解决所有的投诉，并在工作日志中记录所有投诉以便进一步跟进的工作。 Supervise the maintenance of guests HEO and outlet equipment 监督服务设备的维护保养。 Ensure standards of guest services as per standard guideline 监督客用设施和服务的标准。 Seek guest feedback for improvement 寻求客人的反馈意见并进行改进 Personally meet and farewell a minimum of 80% of your customers 亲自迎送80%以上的客人。 Encourage and inspire team members to provide guests distinct experience in creative ways. 运用有创意的方法来激励、鼓舞团队成员为宾客提供独特的体验。 Cross check guests through evaluations and comments get the feedback, know how to improve guest satisfactions. 抽时间与宾客进行互动，获取反馈，了解员工提升宾客满意度的渠道。 Collaborate with Restaurant Manager to develop activities to meet the service behaviour and improving guest relationship continuously. 与餐厅经理协作共同开发达到服务行为标准和持续改善宾客关系体验的各类活动。 Supervise cash handling and banking procedures 监督现金的处理和存放程序。 Prepare daily banking, cash flow reports and sale report 编制每日存款和流动资金报告。 Establish and instruct staff in cash security procedures 制定并指导员工执行现金安全制度。 Deal with irregular payments 处理异常的付款情况。 Control stock and monitor security procedures 控制存货和监督保安成序。 Works with Restaurant Manager in preparing and the management of the department’s budget 和上级领导一起编制和管理部门预算。

-       To be wholly in charge of all design and artwork required of the hotel under the supervision of the Public Relations Manager. 在公关经理的督促下完成酒店的设计和美工申请 -       Responsible for all the hotels art requirements. 负责酒店的各项美工申请 -       Keep a file of reference materials related to the design of all hotel publications and promotional materials, both local and overseas. 保管国内、外酒店关于公关资料和推广资料设计的素材 -       Prepare layout of all hotel publications well ahead of schedule for preparation to Public Relations Manager. 按规定时间内准备好酒店宣传刊物的设计和排版 -       Handles all photo taking for banquet functions and for special events for PR coverage 为酒店的公关活动和大型宴会拍照。 -       Up date photos of hotel facilities and services. 负责更新酒店设施和服务的照片 -       Assists in the preparation of English / Mandarin Press Releases. 协助准备酒店中英文简介 -       Develop black & white photos for press releases if laboratory is available. 根据酒店图库的需要为酒店的新闻稿拍摄照片 -       Assists in cutting newspaper clippings both in Mandarin and in English. 协助完成中英文剪报 -       Control films/slides both black & white and color. 负责管理酒店的菲林片和幻灯片 -       Control Public Relations photo files and library. 负责管理公关部的照片和图库 -       Assists in contacting Chinese press. 协助酒店的媒体宣传工作 -       Capable of conceptualizing and developing graphics. 具有创新性的设计概念 -       Experience on PC graphics software. 熟练运用设计软件 -       Appreciate consistency of graphic style and typography. 掌握一定设计和印刷的辩识能力 -       Have at least a working knowledge of and be able to type accurately in English as well as be aware of editorial style 有一定的美术编辑技巧，能进行准确的英文编辑 -       Conscientious, reliable and self-motivated and be able to fulfill demands with minimal supervision. 对工作尽责、可靠、充满活力。并能履行一定的管理职责 -       Design and execute visual of artwork for approval of Public Relation Manager. 根据公关经理的要求完成一些视觉设计工作 -       Execute final artwork. 具有独立完成设计工作的能力 -       Handle all basic photography work required in the hotel. 根据酒店需要能独立完成图片处理工作

【岗位职责】 1. 通过与客户建立良好的关系为其提供服务（餐厅接待、服务质量、吧台酒水出品） 2. 组织和协调团队成员，为其分配工作目标、按照诗莉莉标准监督成员的工作态度和行为 3. 通过管理支出；提高服务团队的盈利；优化服务团队的预算；从而实现开源节流 4. 使餐饮团队的气氛温暖、友善；并根据度假村的晚间主题装饰餐厅和提供酒水出品 5. 确保餐饮团队成员的发展 6. 确保遵守诗莉莉标准，并符合卫生和安全流程 【岗位要求】 1.年龄30岁以上，大专以上学历， 主修旅游/酒店管理/餐饮专业者优先 2. 有1年以上同等岗位管理职工作经验

【岗位职责】 1、制定及执行酒店市场销售计划 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势，设立市场目标。 4、走访客户，根据市场变化，并不断改进服务工作。 5、审核服务活动的策划方案，组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等，对内做好各部门的推销和宣传活动等，管理美工制作，以达到酒店经营的宣传目标。 【岗位要求】 1、大专以上文化程度；2年以上同岗位工作经验。 2、按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 此岗位为酒店项目储备人员，工作地点为江苏、浙江、安徽等地。

【岗位职责】 1、督促酒店建立健全会计核算制度，检查会计制度的执行情况，对会计核算工作的质量进行监督。 2、督促酒店建立健全财务管理制度，完善财务监督机制，检查酒店执行国家财经法律、法规、制度及遵守财经纪律情况，对财务活动的合法性进行监督。 3、审核酒店拟订的年度财务预、决算方案，资金使用和调度计划，筹资、融资和投资计划，利润分配或弥补亏损方案。 4、对酒店产权转变、资产核销、资产重组、对外投资、债务担保、资产抵押等重大财务活动的决策程序和实施执行情况进行监督。 5、审核酒店财务报告，评价和报告其经营管理业绩。与酒店总经理一起，共同对财务报表和报告的质量负责。 6、与酒店总经理联合审批规定限额范围内的公司经营性、融资性、投资性（对外、对外）支出；对酒店授权范围内的贷款担保事项负责。 【岗位要求】 1、财务管理、会计、金融相关专业、大专及以上学历； 2、具有5年以上财务工作经验，熟悉酒店财务管理模式； 3、通晓财务、会计、金融、税务知识、掌握法律相关知识，具备基本计算机应用知识。 4、具有一定的外部关系协调和统筹管理能力。 5、良好的团队领导力、协作能力，优秀的沟通、分析能力，对企业忠诚度高。 此职位为酒店项目储备，工作地点为：江苏、浙江、安徽等地。

【岗位职责】 1、负责酒店人力资源部的管理工作。 2、负责制定酒店人力资源政策、制度。 3、建立酒店的招聘管理体系，有效控制员工流动率。 4、制定酒店人力资源规划，并组织实施。 5、组织完成年度培训计划，针对核心员工进行职业规划。 6、建立和谐的劳资关系。 7、建立绩效管理与考核体系。 【岗位要求】 1、大专以上学历，从事酒店人力资源工作5年以上。 2、熟知国家、地区劳动法律法规及相关政策。 3、拥有良好个性与魅力的授课风格，培训技能娴熟。 4、接受过系统的人力资源管理理论培训。 5、有度假酒店或筹开工作经验优先。 该职位为为项目储备，项目地点为江苏、浙江等地。

1. 负责酒店对客活动策划及组织； 2. 负责与客户保持联络，发掘潜在客户，扩大酒店市场范围，为客户提供服务； 3.针对酒店产品、地理位置、市场流行趋势、客群等定制活动，增强对客体验，提高客户满意度； 4.热情主动，积极，有活动策划组织经验。

在DOSM和DOS的总体指导和监督下并与其一同监督销售经理、销售主任和销售协调员每日的销售成效，具体负责协助DOSM和DOS实施在销售计划指出的行动计划，并且对所有销售人员举办相关和必要的培训。 1.识别酒店散客/团客生意来源，并建立相应程序扩大销售; Identify sources of FIT/GIT business for the hotel and establish solicitation programs to maximize sales. 2.实现个人的销售目标，并协助DOSM和DOS实现销售总额目标。协助DOSM和DOS进行常规 的客户总结; Achieve personal sales goal-and assist DOSM and DOS to achieve total sales goal. Assist DOSM and DOS to conduct regular account review. 3.持续更新竞争酒店的调查。在每月基础上维护新客户名单/产量报表; Consecutive update Hit List and competitors' survey, Maintain New Account List/Production Breakdown and update it on monthly basis. 4.参与制定年度销售预算和执行销售计划和活动范围内的事务; Be involved of annual sales department budget and execute the sales programs and activities within it. 5.和宴会销售部门以及预定部门一起预测团队生意，实现最大化的酒店房间使用能力. Assist to coordinate group room forecasts and prospects with the events management and reservations department so as to help hotel achieve maximum capacity room use. We are looking for someone who: 候选人应具备以下特质： 1.Good Communicates and writes in English to support international business and handle English paperwork. 良好的英语书写及口语能力,支持发展国际业务以及处理英文文书工作。 2.Has working experience in a Managerial position in Sales & Marketing Department in international 5-star hotel. 拥有至少3年国际五星级酒店销售部管理经验。 3.Understands the global markets and local environment. 了解全球市场和当地环境。 4.Has strong interpersonal and communication skills. 具备较强的人际交往和沟通能力。