1. KEY RESPONSIBILITIES 主要职责
•Direct the entire operation of the hotel to maintain established quality standards and cost levels. Achieves guest satisfaction goals and assures the maintenance and security of the hotels physical assets. Maintains a positive community image and remains current on local and international business trends.
•Drive Brand and value initiatives, hotel performance, and the development of people
2. ESSENTIAL DUTIES AND RESPONSIBILITIES – (Key Activities of the role)
•Develops and monitors the performance of financial and operational plans which support the overall objectives of the hotel and operating division; develops the annual budget and business plan, and makes recommendations for capital improvements to enhance the assets of the hotel and ensure brand loyalty
•Oversees the delivery of superior services to all guests ensuring the utmost quality and care is delivered including prompt response to requests and the effective resolution of all complaints to the satisfaction of guests
•Ensures that product quality and service standards are met in all areas of the hotel as pertains to physical appearance, maintenance and cleanliness. Establishes and maintains preventative maintenance programs to protect the physical assets of the hotel
•Oversees the development and execution of marketing plans and yield management efforts to maximize revenue generation, Rev PAR and occupancy levels. Maximizes room revenues and profits by anticipating and planning for market shifts. Ensures the development of strategic marketing opportunities and tactical sales plans.
•Maximizes food and beverage revenues by ensuring optimal use of banquet/outlet space and most cost-effective management of the hotel's food and beverage outlets
•Works closely with regional operating team in ensures optimum staffing levels relative to volume and productivity levels in all areas of the hotel.
Maximizes training initiatives and plans to drive efficiencies and enhance operating and service performance of the hotel
•Develops and maintains rapport with key community contacts to ensure a visible presence in the local community.
Ensures the handling of community/media related inquiries in the most effective manner, while referring sensitive matters to regional and corporate media/communications offices
•Provides weekly and Monthly reports to corporate Operations team as requested on the financial and operational performance of the hotel against plan.
•Oversees the security function to ensure a safe and secure environment for guests, employees, and hotel assets.
Ensures compliance with brand standards
•Establishes and maintains a proactive human resources function to ensure employee motivation, training and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations. Fosters positive employee/labor relations with employees and local bargaining units (as applies)
建立并完善酒店人力资源部门的职能，从而确保激发员工斗志，为员工提供培训及发展机会， 管理工资和福利，遵守政策法规和各项程序以及酒店所在地的劳工法。 同员工和当地的工会(如有的话)培养积极的关系。
•Fosters the development of a positive work environment for all employees. Mentors all levels of employees through formal and informal meetings, discussions and performance feedback
•Works effectively with staff to address cultural and/or work environment issues so as to affect positive employee and guest experiences
•Champions the brand at all times and provides brand perspective site tours to perspective guests and tenants
•Secures the services and products of outside sources in cooperation with the Controller such as business insurance, security systems, vehicles and equipment, office supplies and furnishings and legal or other advisory/support services.
•Measures the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached, and to diversify the sources of revenues
•Employees will be required to perform any other job-related duties assigned by Corporate Head Office.
3. PROFESSIONAL EXPERIENCE 工作经验:
•8 years and above previous concerned working experience in 5-star hotels of international chain, and the working experience with the same job is preferred.
•Type and level of experience required may vary slightly based on size and complexity of operation