Provide warm, friendly and efficient check-in for arriving guests, completing all hotel check-in procedures, with appropriate room allocation, paying special attention to any special room requests from guests.
为预到的客人热情、友好、高效的办理入住,合理分配房间并完成所有入住手续,需要关注有特殊房间要求的客人。
Attend to all VIP guests which include room assignment, room check, amenities requisition, room key issuing, registration and escorting guest to the room.
负责所有的VIP客人接待,包括:房间分配、房间检查、备品准备、房卡制作、入住办理和送客人到房间。
Hotel Tour for all the Patrons of the hotel if necessary.
在必要的时候引导客人参观酒店。
Prepare and performs group check-in and check-out accordingly to ensure all group billing arrangements are in order and that group instruction forms are distributed to departments concerned for information and follow-up.
办理团队入住和退房手续,确保所有团队帐目清晰,相关的团队单据交给相关部门用于信息传递和跟进。
Perform night shift duties which include ‘R-card bin check’, clean up the counter and supplement stationery, etc.
做好夜班工作,包括检查入住登记单,整理接待台卫生和补充文具等。
Handle morning call bookings and ensure follow-up is done with Service Center to book the request at the correct time, recording details in the computer system.
处理前台客人叫醒预订,交予服务中心跟进,确保记录的准确性,并将预订记录在系统中。
Carries out any other reasonable duties and responsibilities as assigned.
执行分派的任何合理任务和额外职责。