具有宴会厅食物/饮料/各式摆台及服务方面的完整知识
To have complete knowledge on the food / beverage / service available in Banquet
确保向员工解说酒店及集团的政策,并严格贯彻落实
Ensure that SLIM and Hotel standards and policies are explained to staff, and are correctly applied
加强应用酒店食品安全/急救程序的意识
To be aware of and applies the procedures concerning hotel fire and life safety / emergency procedures
协助宴会厅副经理领导并确保各宴会厅的顺利运行
Assists Banquet manager to monitor and ensure smooth operations of Banquet
维持宴会厅食物及饮料/服务/清洁质量始终如一
Maintains consistency in quality of food and beverage / service / cleanliness of Banquet
在服务过程中获取顾客的反馈,确保顾客满意
Obtains customer feedback during operations to ensure satisfaction
处理轻微的抱怨,并将其以恰当的方式汇报给上级主管
Handles minor complaints and reports them to the Manager or Assistant for proper action
在服务前及服务后检查部门的清洁状况
Checks cleanliness of sections prior to and after service
确保与其他相关部门及工作人员的流畅交流和合作
Ensures co-operation and smooth communication between staff in section(s) appointed and other departments
确保所有材料、设备和机器的恰当使用,定期清洁,以延长其使用寿命
Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage
检查员工的准时,仪表和言行举止
Checks staff punctuality, grooming and performance
激励员工,加强团队建设
Enforces staff motivation and team building
按要求进行员工培训
Conduct staff training when required
工作内容:
1.确保服务员按照标准与程序完成任务
Ensure all the service attendant to carry out the task according to the S&P
2.遵守酒店的规章制度尽可能的超越客人期望
Comply with hotel rules and regulations to exceed guest expectations as much as possible
3.监督付款情况和每日的结帐工作
Monitor payment status and daily closing
4.监督设备的维护工作
Assist with the maintenance of equipment
5.监督员工行使职责
Supervise the performance of employees
6.监督餐厅服务
Supervise restaurant service
7.协助会议团队
Assist conference team
8.根据食品的选择调整餐具和玻璃器皿的搭配
Adjust cutlery and glassware to suite meal choic
9.熟悉酒水知识
Good beverage knowledge
10.酒水服务知识
Good knowledge of Well know the beverage service
11.准备并为客人提供饮料和酒水
Prepare and serve drinks to guests
12.管理采购/存货控制与采购经理/宴会经理配合
Manage Purchasing & Stock Control in conjunction with the Manager
13.按照存货控制程序处理和储存存货
Handle and store stock according to stock control procedures
工作技能:
1.具有酒店会议和餐饮方面的知识
Knowledge of hotel conference and catering
2.良好的服务能力
Good service ability
3.不断改进品质的能力
Quality improvement skills
4.领导小时工的能力
Ability to lead PT
5.一年以上其他五星酒店同职位的工作经验
At least one year working experience in the same position in other five-star hotel