With the efficientand professional service of Restaurants, Bars & Events, while ensuringguests receive optimum service in accordance with the standards, policies andprocedures of this hotel.
能为客人提供有效率以及专业的服务，在符合服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。
Customer Service宾客服务
· Ensure the delivery of brand promise and provideexceptional guest service at all times.
确保遵循品牌承诺并始终提供优异的对客服务。
· Provide excellent service to internal customers inother departments as appropriate.
在适当的时候为其他部门的内部客人提供优质服务。
· Handle all guest and internal customer complaintsand inquiries in a courteous and efficient manner, following through to makesure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
· Maintain positive guest and colleague interactionswith good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
· Establish a rapport with guests maintaining goodcustomer relationships.
与客人建立并保持良好的客户关系。
Operational 营运
· Ensure that minimum brand standards have beenimplemented.
确保贯彻执行酒店所有品牌标准。
· Embrace all the standards of Niccolo Hotelsexpectations.
遵循执行尼依格罗酒店期望。
· Work closely with other Outlet Managers in asupportive and flexible manner, focusing on the overall success of the hoteland the satisfaction of hotel guests.
以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
· Ensure that Restaurants, Bars & Events colleagueswork in a supportive and flexible manner with other departments, in a spirit of“We work through Teams”.
以支持和灵活的态度和“团队协作”的精神与其他部门合作。
· Make order according to the procedures set answerguest inquiries and offer food, beverage and service suggestion.
按照程序点餐，回答客人问询并为客人提供关于食品、饮料及服务的建议。
· Fully conversant with all aspects of the InfrasysSystem.
完全了解电脑系统的各方面。
· According to the Department standard, the food ofthe guest is presented to the guest perfectly and delivered to the guest's roomon time.
按照部门标准，将客人的食品完美呈现给客人,按时送到客人房间。
· Ensure all Restaurants, Bars & Events items,equipment and other facilities are maintained according to department operationmanual.
根据部门营运指南确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。
· Record the guest order and provide products andservices, without undue delay.
记录客人点菜并及时提供产品和服务，不得无故延误。
· Familiar with in room dining menu and wine list.
熟悉并对客房送餐菜单和酒单有相当的了解。
· Upsell the drinks to increase revenue.
促销饮品以提高营业收入。
· Report all difficulties and problems to supervisor ormanager, having them follow through to make sure problems are resolvedsatisfactorily.
向部门主管、经理报告所有困难及问题，以便解决和跟进。
· Ensure par stock level of all items and guestsupplies according to hotel requirement.
保持所有酒水和客人供应品的标准库存量。
· Ensure well prepare before the meal according torequirement and operation need.
确保根据要求和运作需要做好餐前准备工作。
· Ensure that the outlet is kept clean
保持部门清洁
