Duties and Responsibilities工作职责
· Greet VIP guests personally
亲自迎接贵宾
· Liaise with other departments to ensure excellent service delivery
与其它部门联系,以确保提供高质量的服务
· Oversee maintenance of efficient repeat guest history system
对高效的常客客史档案系统维护实施监管
· Perform such functions as to include but not be limited to:
行使下列功能,包括但不仅限于:
o Attending to special requests by guests
回应客人提出的特别要求
· Develop and implement guest telephone contact systems
开发和应用客人电话联系系统
· Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人投诉,如有必要则将其提交给有关部门,并对纠正措施进行跟进
· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
评估所有员工的外在形象、守纪情况和工作效率并进行直接监管,如有必要,可采取
直接的纠正措施
· Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations
组织和召开客户关系部全体人员参加的会议,以加强交流和保证业务的顺利进行
· Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。
工作描述Job Description
1.与各个部门保持好的关系。
Keep good relationship with different departments.
2.负责制定和实施提高部门运作效率和对客服务质量的策略。
Develop and implement programs designed to improve the efficiency of the operation and which improve the service to our guests.
3.遵守部门预算,时刻注意常额人员编制和成本控制。
Be able to work according to budget, keep constant eye on staffing level and control costs.
4.实施有效的新员工培训计划。
Implementation of an effective New Hire Training Program.
任职资格 Qualification
1.酒店管理,餐饮或相关专业的大专学历。
Hotel management, food and beverage, or related professional college degree.
2.具有良好的领导技能。
Have good leadership skills.
3.具有英语听说读写能力。
Good English listening, speaking, reading and writing.