岗位职责 1.与客人沟通，了解他们的喜好，并予以记录。 2.记住客人的名字，并热情主动欢迎客人。 3.充分了解水疗护理、服务和产品，能够根据客人的需要，向客人提供建议。 4.保持良好的仪容仪表和个人卫生。 岗位要求： 1、有相同岗位工作经验者优先 2、具有工作责任心，勤奋好学 3、具有较强的酒店服务意识

.Job Purpose:    工作目的 To engage in service ensuring that guest satisfaction objectives within the outlet are achieved by providing an efficient, friendly and attentive service as per the standards of performance and training provided.  专注于运用日常培训所学的标准服务程序通过提供高效，友好及切实的服务确保客人满意度。 KEY RESULT AREAS 主要工作职责 1.    To execute allmise-en-place duties and responsibilities as directed, on time, according tothe predetermined standards. 依照标准及要求及时有效的进行所有准备性工作。 2.    To engage in servicedelivery as per the predetermined standards and sequence. 按照指定的服务标准及流程从事准备工作。 3.    To have thoroughknowledge of products and to be able to respond to guest inquiries. 熟悉产品并能够正确的回应客人的需求。 4.    To ensure thatguests expectations are met or exceeded by providing an efficient, friendly andattentive service 以高效，友好，切实的服务达到并超越客人的期望。 5.    Checks and collectssupplies from the stores according to hotel procedure 按程序检查所需货品，收货。 6.    Maximizes revenue inthe outlet by implementing upselling procedures 通过实践产品推销技巧实现利润最大化。 7.    Helps maintain the recreation/KidsClub in top physical condition. 使娱乐中心/儿童俱乐部环境保持在最佳状态。 8.    Helps maintainstandards of cleanliness by carrying out front and back of house cleaningduties as directed  帮助开展工作区域周围的清洁工作以保持卫生高标准。 PERSONAL SPECIFICATION 个人能力描述 ·     Good local and sound English language skills 较好的普通话和英语语言能力 ·     Ability to read and write 读写能力 ·     Positive approach to customer service 较好与顾客沟通的能力 ·     Able to handle physically demanding workload  能负荷相应的体力工作

康乐中心接待 1.Always maintain efficient service and pleasant mood, greet guests warmly upon arrival. 始终保持高效的服务和愉悦的心情，在客人到来时热情问候。 2.Be familiar with the information of all members and guests of the recreation department, understand the interests of guests, provide targeted services, and maintain customer relations. 熟悉康乐部所有会员客人资料，了解客人的兴趣爱好，提供针对性的服务，维护客户关系。 3.Check the shift record, understand the handover of the last shift, and be responsible for handing. 查看交班记录，了解上一班的移交事项，并负责处理。 4.Handle the daily department report, assist the supervisor to handle the monthly report, attendance, department inventory, etc. 处理日常部门报表，协助上级处理月度报表、考勤、部门盘点等工作。 岗位要求 1. More than 1 year working experience in the same position is preferred. 1年以上同岗位工作经验者优先考虑。 2. familiar with the hotel's customer service requirements. 熟悉掌握酒店对客服务的要求。 3. professional and responsible, civilized behavior. 有事业心和责任感，行为举止文明礼貌。

1.     Responsible and motivated 有责任心和富有激情 2.     Ensure guidelinesand directives on safety and security for guests’ and hotel’s assets areimplemented and followed. 确保对酒店资产及宾客的安全和保密方面的指导方针和指示得到充分执行和贯彻。 3.     Always ensure thatthe cleanliness of the place is always in excellent condition. i.e. free formdust and dirt, algae or mildew, etc. 永远确保工作区域清洁并保持最佳状态，如：飞扬的灰尘和垃圾，藻类和霉斑等。 4.     Carry out all safetypractises in all area, mainly the work out room and the swimming pool. 保证所有区域活动安全，特别是健身区和游泳池 5.    Inspect therecreation area frequently and consistently to ensure that all Standards ofcleanliness and safety are followed, properly and clearly displayed and thatall associates abide to all procedure without compromising them. 定期并多次对工作场所进行检查，确保达到清洁和安全标准，所有员工坚持操作流程。 6.     Report all defects,and unsafe areas for the guests to engineering and Executive Housekeeper tokeep ooperation updated. 向工程部及行政管家报告任何在本中心发生的安全隐患和器材损坏情况并及时更新。 7.     Ensure locker roomsare in good condition and that all associates are checking, cleaning andmaintain the area regularly. 对更衣区进行常规检查，清洁和日常维护，确保更衣区处于最佳状态。 8.     Sourcing foramenities for the shower room as and when required. 保证浴室有充足的一次性用品提供。 9.     Maintain effectiveservice in line with the Hotel’s Corporate Image 保持良好的服务并符合酒店形象

* 有同等工作经验者优先 * 可接受应届毕业生