【岗位职责】 1、健全各种问讯资料。 2、掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 3、处理总台工作中的差错，处理宾客有关投诉。 4、负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 5、检查每日的报表是否有误，并及时纠正。 6、建立体质良好的宾客关系，努力增加客房销售。 【岗位要求】 1、国际联号酒店2年以上工作经验，熟练使用Opera。 2、有良好的团队领导精神及执行力。工作认真负责，作风正派。 3、熟练掌握前厅部工作的各个环节和程序。 4、身体健康，品貌端正，气质高雅。 5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

【岗位职责】 1、为清扫员分配任务。 2、按顺序巡视整个公共区域 3、按工作需求安排员工上班 4、确保在餐厅出口、多功能厅、大堂和洗手间进行合适的清理，如清洗、用吸尘器 5、要及时汇报地毯和家具的损坏，以便急修及降低损失 6、处理所有清洁方面紧急事件 8、跟踪急修事宜，确保维修已经完成 9、检查确保机器的被清洁、正常工作及妥善存放 10、检查所有洗手间，始终处于高卫生标准 11、与客房部、工程部、和其它部门合作以确保所有问题都得到沟通和处理 12、与公关经理协调沟通在一些特殊时间段安排足够的衣帽间、休息室服务 13、在有VIP客人时安排充分的洗手间服务员 14、检查楼梯确保卫生及清洁 15、每日与客房部经理会面交流 16、及时向保卫部报告可疑人物 17、确保个人仪表、仪容符合酒店酒店要求 18、完成主管分配的其它工作 【岗位要求】 1、至少2年的公共区域主管经验，具备一定的领导能力 2、视力良好，持有有效健康证，能够适应长时间工作 3、能够正确使用消毒剂，保证公区卫生环境与按时消毒

【岗位职责】 招聘暖通及弱电方向各一名 1、执行上级经理的工作指令并报告工作。 2、定期对营业场所的设备和管道等进行巡视检查、保养。 3、协调与有关部门的联系和其他工种间的工作关系。 4、按月编制维修工作情况表，及时汇报工作情况。 【岗位要求】 1、大专以上文化程度；2年以上同岗位工作经验。 2、熟悉泥、木、漆、管工操作技术，工作规范和制度。 3、具有低压电工证操作证。 4、能书写一般工作报告。 5、持有效健康证明，保持良好的个人卫生。

主要职责 Main Duties  procedures. 营运 Operational §  使用新鲜产品，以确保始终向客人提供花样繁多的菜肴。 Uses fresh products whenever possible to ensure guests are always offered a variety of food items. §  确保根据所设定的政策和方针，尽量利用剩余的食品原料。 Ensures food surpluses and leftovers are used according to the set guidelines and policies. §  烹制并确保根据菜单和配方准备食品，以确保食品质量达到凯悦酒店集团标准。 Cooks and ensures foods are prepared according to the menus and a recipe, ensuring the quality of food meets the Hyatt Hotels Corporation standards. §  严格执行食品分摊政策以便能有效的控制成本。 Strictly adheres to food apportionment policy to effectively control costs. §  在厨师长的指导下，乐于学习及制作新的菜肴。 Takes interest in learning and preparing new products as directed by the Outlet Chef de Cuisine. §  为客人提供新鲜食物，即使是最后一分钟准备，也要坚持保证食物的高品质，充分体现餐厅风格及经营理念。 Serves fresh food to guests which is prepared a la minute, is consistent in quality, and reflects the style of the outlet concept. §  密切监督烹饪及员工工作，协调他们的工作任务，确保经济省时的出品。 Supervises cooking and other kitchen personnel and coordinates their assignments to ensure economical and timely food production. §  观察食物准备及烹饪的方法、食物的分量规格及食物的装饰，确保食物按照规定标准准备。 Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. §  在食物装盘及服务前，对食物进行检查。 Tests cooked food before plate-up and service. §  确保所有厨房设备的干净整洁。 Ensures the cleanliness of all kitchen equipment. §  确保所有厨师在操作中使用正确的工具。 Ensures all Commis Chefs and Kitchen Apprentices use the right tool for the right job. §  确保所有厨师正确、安全地操作食品加工机器。 Ensures all Commis Chefs and Kitchen Apprentices handle the food-preparing machine in a proper and safe manner. §  确保工作场所始终干净整洁。 Ensures the cleanliness of the work areas at all time. 薪资及生产力管理 Payroll & Productivity Management §  通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。 这基于一个灵活的员工基数（全职员工和临时工）、多技能及多任务的原则。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §  指导下属确保生产力水平满足凯悦酒店集团餐饮部营运手册的要求。 Directs subordinates to ensure productivity meets Hyatt Hotels Corporation Food & Beverage Operations Manual requirements. §  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §  通过“灵活处理工作”（适当情况下）和简化工作流程，来回顾和不断探索所有员工的生产力水平改善。 Reviews and constantly seeks productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process. 人员管理 People Management §  协助引导员工在工作中遵循经营、财务及行政管理的理念，确保员工掌握多项技能并承担多项工作。 Assists with the development of all Commis Chefs to work following the operational, financial, administrative philosophies and ensuring associates are multi skilled and perform multi tasks. §  通过参与管理，根据酒店制度和程序以及相关适用法律，对所有厨师进行紧密督导。 Through hands-on management, supervises closely all Commis Chef in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  给具备能力和资源的员工委派适当的工作和责任，在培养和发展员工的同时确保营运标准和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  拥护和支持酒店的培训精神和以人为本的管理哲学，并和进修及培训发展部经理、部门培训员密切合作培养和发展员工。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and Departmental Trainers in the training and development of associates. §  发展及协助针对提高技能和知识的培训活动。 Develops and assists with training activities focused on improving skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §  监督员工士气并提供工作表现及发展的反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  进行员工年度表现发展评估，提供真实和准确的回馈。 Conducts annual Performance Development, providing honest and appropriate feedback. §  将指导原则及核心价值有效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to all levels of associates. 总则 General §  按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. §  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。 Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  始终提供礼貌、专业的服务。 Provides courteous and professional service at all times. §  保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Maintains an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  根据安排出席酒店及部门的培训，以提高技能和知识。 Attends all hotel and departmental training sessions as scheduled to improve skills and knowledge. §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  确保高标准的个人形象和仪容仪表。 Maintains high standards of personal presentation & grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

营运管理 Operational   §  协助前厅部副理确保部门按照既定的理念顺畅运作，并始终提供礼貌、专业、快捷、灵活的服务。 Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times. §  在日常运营中与客房部及其他各部门保持紧密的联系。 Liaises with Housekeeping and other related departments on daily operations. §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found. §  与客人建立并保持良好的宾客关系。 Establishes a rapport with guests, maintaining good customer relationship. §  确保严格遵守收银及信用卡程序。 Ensures that the cashiering and credit procedures are strictly adhered to. §  与客房部配合，确保严格执行既定的清洁计划。 Organizes and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to. §  确保正确处理所有客人的留言、邮件、传真及包裹。 Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly. §  确保按照部门运营手册的要求为客人办理入住及离店手续。 To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements. §  确保以正确的方式处理客人的信息及文件，以确保客人信息的机密性。 Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information. §  确保不将客人的房间号提供给未被授权的人员，最大限度地确保住店客人的安全。 To ensure that guest’s room number is not given to unauthorized person as to ensure maximum security for the in-house guests.       行政 Administration   §  维护前厅部的日志。 Maintains the Front Office Daily Log Book. §  及时提交所有客人/员工事故报告。 Submits all guest/ associate incident reports. §  依照酒店的“失物招领”程序，处理并上报“失物招领”物品。 Handles and reports “Lost and Found” items according to Hotel’s “Lost and Found” procedure. §  确保所有管理层需要的报告都按照已定的程序被准确完成及处理。 Ensures all reports required by the authority are accurately completed and handled according to the set procedures.      薪资和生产力管理 Payroll & Productivity Management   §  通过在整个部门内建立灵活的员工编制，实施高效的薪资管理/资源分配。 这将依据一个灵活的员工基数（全职员工和临时工）、多技能及多任务的原则。 Exercises efficient Payroll Management/ Resources allocation through the establishment of a flexible workforce throughout the Department. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking. §  指导下属确保生产力水平满足凯悦设计标准和凯悦酒店集团餐饮部营运手册的要求。 Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Rooms Operations Manual requirements. §  关注改进生产力水平及在可接受的指引下谨慎管理用品/薪资，确保所有设备的优化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §  确保新技术和新设备的使用，“灵活处理工作”的同时提高生产力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system.     人员管理 People Management   §  协助引导前厅部员工在工作中遵循经营、财务及行政管理的理念，确保员工掌握多项技能并承担多项工作。 Assists in the development of Front Office associates to work following the operational, financial, administrative philosophies and ensuring associates are multi-skilled and perform multi-tasks. §  通过参与管理，根据酒店制度和程序以及相关适用法律，对所有前厅部员工进行紧密督导。 Through hands-on management, supervises closely all Front Office associates in the performance of their duties in accordance with Policies & Procedures and applicable laws. §  给具备能力和资源的员工委派适当的工作和责任，在培养和发展员工的同时确保营运标准和安全。 Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. §  拥护和支持酒店的培训精神和以人为本的管理哲学，并和前厅部副、进修及培训发展部经理、部门培训员密切合作培养和发展员工。 Embraces and supports the Training initiatives and philosophies of the company and works closely with the Assistant Manager-Front Office, Learning and Development Manager and Departmental Trainers for the development of his/ her subordinates as well as self-development.     §  发展及协助针对提高技能和知识的培训活动。 Develops and assists with training activities focused on improving Front Office associates’ skills and knowledge. §  确保员工完全理解酒店的规章制度并遵照执行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §  监督员工士气并提供工作表现及发展的反馈。 Monitors associate morale and provides mechanism for performance feedback and development. §  进行员工年度表现发展评估，提供真实和准确的回馈。 Conducts annual Performance Development, providing honest and appropriate feedback. §  将指导原则及核心价值有效地传达给所有层级的员工。 Effectively communicates guiding principles and core values to subordinates.     总则 General   §  确保所有员工对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Ensures all associates maintain an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. §  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。 Ensures services provided by the Front Office associates are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Departmental Operations Manual. §  按要求出席所有会议并作出贡献。 Attends and contributes to all meetings as required. §  确保所有员工始终提供礼貌和专业的服务。 Ensures all Guest Service Agents provide courteous and professional service at all times §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  确保前厅部员工按照政府部门的要求执行所有程序。 Ensures all Front Office associates adopt and practice all procedures as required by the Government bureaus. §  对当地环境具有扎实及最新的了解，如城市的餐厅、购物区。 To have a sound knowledge of the local environment such as restaurants and shopping areas within the city. §  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。 Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §  确保所有宾客服务员准时到岗。 Ensures all Guest Service Agents report for duty on time. §  确保所有宾客服务员始终有高标准的个人形象和仪容仪表。 Ensures all Guest Service Agents maintain a high standard of personal presentation & grooming at all time. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation.     §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.     其它方面 Other Comments   §  职位属“领班”级并享有相应的福利。 Position is ranked as a “Team Leader” with related benefits provided.

Main Duties 主要职责   Administration 行政   -          To assist in the preparation and update of the Departmental Operations Manuals. 协助准备及更新部门运转。 -          To attend regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary. 参与部门日常沟通会以及确保各部门例会及会议的有效性。     Marketing 市场营销   -          To assist with inventory and forecasting methods of both FIT and group business, to ensure optimal strategies and controls are in place to minimise displacement and maximise total hotel revenues. 协助散客和团体客人的房间存货与预测方法,确保在最适当的缩小成本且最大化酒店收入方面进行最理想策略和管理。     Marketing （continued） 市场营销 （续）   -          To monitor and provide feedback on the hotel’s effective use of Hyatt systems, tools and procedures in areas of business intelligence, revenue management, inventory management and dynamic pricing to maximise Hyatt’s competitive advantage in the marketplace. 对于酒店在商业情报，收入管理，存货管理和在动态定价方面使用凯悦系统，工具和流程的状况进行监督并提供反馈意见，以在市场中最大化凯悦的竞争优势。 -          To manage the re-engineering and re-enforcement of business processes from an overall perspective of data cleanliness and data integrity. 在确保数据的清晰和完整的基础上，进行业务流程的改建和执行。 -          To conduct training with Front Office associates to ensure correct procedures are in place at check in and check out to ensure the availability and validity of data for analysis. 对前厅的职员进行培训，确保在入住登记手续和结账手续离店时的工作流程正确，以便可获得有效的数据用于分析。   Marketing and Business Intelligence 市场和商务情报   -          To actively participate in the formulation and submission of the annual business plan. 积极参与每年的商业企划书制定和提交，并给出建议。 -          To provide the hotel Marketing Team with business intelligence based on Cognos data mining solutions and secondary resources (PMS reports). 通过Cognos数据资源和（PMS report）资源提供营销团队商务情报。 -          To ensure the accuracy and validity of the data presented in the Cognos cubes. 确保Cognos cubes数据的有效和正确性。 -          To provide the hotel with external market intelligence using tools such as Competitive Intelligence, Rate View / Phaser, Hotelbenchmark.com, access to a Global Distribution System (i.e. Gallileo Focalpoint / MySabre), Internet web sties and corporate resources. 通过使用竞争者情报 Rate View / Phaser, Hotelbenchmark.com,访问全球分销系统,( i.e. Gallileo Focalpoint / MySabre),以及国际互联网页和公司资源的手段为酒店提供外部市场情报。 -          To assist the Director of Marketing / Sales in the strategic direction of the Sales team by assisting the sales managers with developing their personal business plans, corporate account classification (key account management) as well as ensuring monthly reporting needs are met. 帮助市场/销售总监制定销售团队的战略方案，协助销售总监开发他们的个人商业计划,大客户管理，确保完成每月报告的需求。     Revenue Management / Pricing and Distribution 税收管理/定价和分配   -          To optimise forecasting through the use of Business Intelligence and Revenue Management applications (IDeaS software where available). 通过商务情报和收益管理的应用做出积极的商业前景预测。（IDeaS） -          To ensure correct inventory controls are in place for FIT / Group and for the hotel as a whole. 把散客/团队客人和酒店作为一个整体确保进行正确的剩余空房数管理。 -          To provide strategic, critical input for the weekly yield meeting. 为每周的产量会议提供战略性的，关键性的报告。 -          To monitor and constantly adapt pricing strategies in the context of competitor strategies and market fluctuations. 根据竞争者的战略和市场的波动，监察并不 断调整价格战略。   Operational 营运 -          To be familiar with the technical set up of the local Cognos solution, general dataflow, database structure and monthly extract procedure. 通晓局部Congos的解决方案，整体数据流、数据库结构和月度提取数据做法的技术设定。 -          To be familiar with the escalation procedure in case of support issues with the local Cognos solution. 通晓Cognos升级办法以便在Cognos遇到问题时候予以解决。 -          To be familiar with the technical set up for all tools including revenue management system (where available) used throughout the strategic marketing process. 通晓在战略营销流程里使用到的所有系统工具的技术设定包括收支管理系统。   Other Duties 其他 -          To report for work punctually, wearing the correct uniform and maintaining a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards 准时出勤，穿着正确的制服和维持高标准的个人外观和卫生，符合酒店和该部门的着装标准。 -          To participate in annual Performance Development Discussions and personally follow through on agreed professional development goals. 参与每年的酒店发展研讨会并按会议发展目标执行。     Other Duties (continued) 其他 (续)   -          To demonstrate Hyatt’s Values and Culture Characteristics at work. 在工作中体现凯悦的价值和文化特征。 -          To respond to changes in the Marketing function as dictated by the industry, company and hotel. 要严格按照行业，公司，酒店的规定对市场变化做出反应。 -          To read the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. 阅读酒店员工管理手册对其理解并严格按照酒店管理规章制度去做，特别要严格按照防火，卫生，健康，安全的管理条例及惯例去做。 -          To attend training sessions and meetings as and when required. 如需要参加培训和会议。 -          To carry out any other reasonable duties and responsibilities as assigned. 执行其他合理的工作和分配责任。

主要职责 Main Duties     营运管理 Operational §  按照制定的计划时间表开展客房服务和维护保养工作并高质量的完成工作。 Carries out guestroom servicing/ maintenance works according to the established schedule and high  quality of finishing work. §  操作指派的机械设备或者主机房，确保按照营业要求持续不断的有效运作。 Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations. §  依照政策程序，处理所有燃料的运送，确认，储存和使用。 Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established Policies & Procedures. §  运用适当正确的工具和物料完成工作。. Maintains trolley with proper tools and materials to complete duties. §  立即报告领班工作中遇到的困难。 Reports immediately to Team Leader any difficulties in completing jobs. §  确保所有的工具和设备一直处于正常而有序的状态。 Maintains and ensures all tool and equipment are in good order at all times. §  保持所有工作区域的清洁卫生，并且高于客房标准。 Maintains the cleanliness and high housekeeping standards in all works areas. §  落实已分配的特殊工程项目。 Carries out special projects as assigned. §  开展并准时完成所有要求的维护保养工作，尤其关注与顾客密切相关的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. §  保证工程部储藏室的物资存货充足，并严格控制消耗量。 Maintains the Engineering store and keeps close control on consumption of material and inventory. §  向领班/工程师提交零件和耗用品的采购清单。 Submits request to the Team Leader/ Engineer for the purchases of parts and consumables. §  协助控制所有有效消耗，确保酒店所有部门能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. §  协助监控所有设备效能，为节能减少消耗出谋划策。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. §  将所有运行设备的操作手册和备用零件的清单保存于库房。 Keeps manuals and spare parts list of all operational equipment in library. §  随时随地严格遵守所有的安全规则。 Strictly adheres to all safety regulations at all times. §  根据通过的功能请求表，协助处理其它部门的特殊要求。 Provides Engineering assistance for all special request from other operation departments as per approved function request sheets. §  严格遵循所有工作区域的清洁程序，在工作中注意保护周围环境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. §  一旦发现设备或安装工作出现与安全有关的反常现象，立刻报告领班和工程师。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer. §  将所有的用完的工具归还到工具箱或仓库。 Returns and keeps all tools and equipment in designated cabinet or store after use.     行政 Administration §  记录每天的工作日志 Maintains the Engineering Daily Log Book. §  及时提交所有顾客/员工的突发事件报告。 Submits all guest/ employee incident reports on a timely basis. §  依照酒店的“遗失和拾到”程序，处理并上报“遗失和拾到”项目。 Handles and reports “Lost and Found” items according to the Hotel “Lost and Found” procedures.   总则 General §  确保部门的服务是高效、连贯，有礼貌的，符合部门操作守则所规定的标准。 Ensures services provided by Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. §  积极参与所有要求参加的会议。 Attends and contributes to all Meetings as required. §  确保所有员工始终如一的提供礼貌而专业的服务。. Provides courteous and professional service at all times. §  礼貌而高效的处理顾客和员工的提问，如果不能立即解决的，在适当的时机汇报投诉和问题，并及时跟进回馈。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  了解雇员立法和劳资关系，严格遵循员工手册的规章准则、酒店雇用政策、卫生政策和健康安全政策。 Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  高标准的要求个人的言行举止和衣着装扮。 Ensures high standards of personal presentation & grooming. §  保持好积极正面的顾客关系和同事关系。 Maintains positive guest and colleague interactions with good working relationships. §  参加所有的核心培训和相关的技能培训。 Attends all Core training and related skills training. §  协助保障顾客和酒店财产的安全。 Assists in maintaining a high level of safety and security for guests and hotel property. §  必须完全熟悉所有的安全出口，紧急电话号码和工具。 To be fully conversant with all fire exits, emergency telephone numbers and facilities. §  承担合理的工作职责和第二职责，并根据酒店和公司的需要做相应的调整。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

营运管理 Operational   §  遇到客人的投诉或问题，如果不能马上找到解决办法，则汇报给领班/副理。 Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found. §  确保客人得到快速、高效、准确的入住登记和结帐离店服务。 Ensures that guests receive a speedy and efficient check in/ out. §  确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。 Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance. §  确保提供给客人的帐单正确，并正确收款。 Ensures that the guests’ bill are presented and collected accordingly. §  保证具有营销员的态度，并抓住酒店内的一切销售机会。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. §  根据部门运营手册的标准处理所有抵、离店记录。 Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual. §  遵守预先设立的可用房安排及房价控制。 Adheres to pre-set availability and rate controls. §  确保对酒店产品和当地情况的高度了解。 Ensures a high level of product knowledge of hotel and local area. §  按照前厅部的程序维护并最新客人历史记录及市场数据库。 Maintains and updates guest history and marketing database as laid down in Front office procedures. §  确保维持高水平的对客服务。 Ensures a high level of customer service is consistently maintained. §  确保前厅部与其它部门的高度配合。 Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel. §  确保将任何来自客人或其它部门的反馈及时并准确地汇报给前厅部经理及大堂副理。 Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.     §  确保高度了解酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。 To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises. §  主动向潜在客人推销金护照计划。 Promotes Gold Passport programme to potential guests whenever possible. §  熟知各种航空公司奖励计划。 To be knowledgeable with the various airline frequent flyer programmes. §  遵守酒店关于前厅部的所有制度。 Complies with all hotel policies relating to Front Office. §  遵守前厅部经理制定的所有系统和程序。 Complies with all systems and procedures as laid down by the Front Office Manager. §  必要时协助预订部的工作。 Assists with reservations whenever necessary. §  及时处理所有收到及发出的邮件、传真、速递物品及留言。 Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner. §  需要时处理基本的商务中心服务。 Handles basic Business Centre services when required. §  处理钥匙并确保遵守安全制度。 Handles keys and ensures Security policies are adhered to. §  按制度处理外汇兑换。 Handles foreign exchange according to policies. §  履行收银员的职责；下班时按照定立的标准点齐款项。 Performs cashier functions; balances at the end of the shift according to established standards. §  与礼宾部配合顺畅处理行李及运输服务。 Liaises with Concierge for smooth handling of luggage and transport services. §  负责将所收款额分至不同的收入帐项，如洗衣及传真费用。 Is responsible for the posting of all charges brought to the cashiers by different revenue centres, such as laundry and facsimile charges. §  为住店客人兑换外币。 Exchanges foreign currencies to any in-house guest. §  为客人提供信用卡取现服务。 Provides guests with cash advances on their credit card. §  获得散客的信用卡授权密码。 Produces authorisation codes from FIT guests’ credit cards. §  通过每天将登记卡及餐厅帐单存档，保持并检查所有架格。 Maintains and checks all racks by filing registration cards and Outlet checks on a daily basis. §  确保检查所有离店客人的帐单并附上相关的账目单据。 Ensures all master folios due to depart have been checked out and have their respective backups attached. §  根据值班经理的批准，发出小额现金及零用现金。 Responsible for issuing paid-outs and petty cash once Duty Manager’s approval has been received. §  负责登记及发放保险箱。 Responsible for registration and issuing of safety boxes. §  全面了解酒店提供的所有服务。 Has a thorough understanding of all the services offered by the Hotel. §  阅读与前厅部有关的所有通知。 Reads all memos concerning Front Office. §  当班时确保备用金中有足够基金和零钞。 Ensures the general float contains sufficient change and funds while on duty. §  确保在下班时准确及整洁的执行关闭程序，并点清所有账目。 Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing. §  确保在下班时备用金没有差错。 Ensures that the float is balanced before finishing the shift. §  当班时确保酒店所有基金和财产的安全。 Ensures security of all hotel funds and properties at times whilst on duty. §  完全了解酒店电脑系统的收银功能。 Has a thorough understanding of all cashiering functions in the Hotel’s computer system.     总则 General   §  按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. §  始终提供礼貌和专业的服务。 Provides courteous and professional service at all times. §  根据安排参加酒店培训课程，以提高工作技能及知识。 Attends hotel training sessions as scheduled to improve skills and knowledge. §  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation and grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

【岗位职责】 1、负责制定并执行酒店员工培训计划，确保培训内容符合酒店服务标准及运营需求； 2、组织并实施新员工入职培训、岗位技能培训、服务意识提升培训等各类培训项目； 3、定期评估培训效果，收集员工反馈，优化培训方案，提升培训质量； 4、协助各部门制定岗位培训手册，确保培训内容与实际工作紧密结合； 5、负责培训资源的开发与管理，包括课件、教材、培训工具等； 6、跟踪行业动态及培训趋势，引入创新培训方法，提升员工综合素质； 7、协调内外部培训资源，组织专项培训活动，如礼仪培训、安全培训等； 8、完成上级交办的其他与培训相关的工作任务。 【岗位要求】 1、具备良好的培训组织与实施能力，能够独立完成培训需求分析及方案设计； 2、优秀的语言表达与沟通能力，能够清晰传达培训内容并调动学员积极性； 3、具备较强的学习能力，能够快速掌握酒店业务知识及服务标准； 4、工作细致耐心，责任心强，能够适应酒店行业的工作节奏； 5、熟练使用办公软件（如Word、Excel、PPT等），具备基础的课件制作能力； 6、有酒店行业培训经验者优先.

诚招西餐厅领班1名。 【岗位职责】 1. 协助餐厅经理管理餐厅日常运营和相关工作。 2. 熟悉餐厅信息和菜品信息，积极向客人推荐餐厅。 3. 热情迎接客人，为客人提供真诚关怀和专业服务。 4. 积极寻求客人反馈并做好相关记录，协助餐厅创新和改进提供给客人的体验。 5. 随时注意在接待工作中的各种问题，及时向上级反映和协助处理。 6. 掌握和运用礼貌语言，接听客人电话，记录相关信息。 7. 与其他部门建立良好关系，积极开展合作。 【岗位要求】 1.至少1年的餐厅基层工作经验。 2.良好的仪容仪表，积极主动。 3.团队有良好的沟通才能，监督和刺激员工的积极性。

岗位职责： 1.负责线上渠道信息的更新及维护，增加访客来访量；负责接待来访客户，向客户介绍公寓的产品户型及公区配套情况，拓展线下个人客户。 2.挖掘在住租客资源，带动老带新成交，提高租客满意度。 3.协助拓展及维护周边企业客户，促成销售成交。 4.负责公寓日租客人到岗登记、离店手续办理。根据在店客人需求，负责客房送物等日常基础类工作。 5.完成长租客人“预定、签约、换房、退租”等公寓基础工作。随时核查公寓每日预定、来访状况，并按规定保存客户资料。 6.负责住户工程问题的报修联系，并跟进维修进度，及时反馈给住户信息。 7.按规范执行交接班记录事项，对未完成事项做好记录交接。 8.处理客户投诉、不断改善公寓的运维工作。 9.完成领导交办的其他工作内容。 任职资格： 1.18周岁至40周岁，大专及以上文凭。 2.有公寓、地产销售、物业、酒店服务或客户接待等工作经验优先。 3.熟练运用办公软件、为人真诚，有较强的服务意识。

PositionSummary职位描述: 1.This position is concerned withassisting in the supervision of all repair and maintenance and newinstallations of Kitchen, Laundry, Chiller sets, Boilers, A.H.Us, Swimming,pool and Health Club within the hotel; ensuring the highest qualitymaintenance, efficiently achieved with minimum operation interference. 负责检查维保酒店厨房设备、洗衣房设备、制冷机、锅炉、风柜、游泳池、健身房设备、装饰、强电、弱电、空调风机盘管等日常维修，确保设备处于良好的运转状态，降低影响正常运转的时间。 2.To assist the duty Engineer tocheck operating status of all equipment and keep them in a good condition.                                                                                                                                  协助值班工程师确保所管辖的系统及附属设备的环节能高效运行和保证设备处于优良的状态中。 3.Carry out tasks assigned byleaders, obey the duty responsibilities, supervise subordinate to workaccording to rules and regulation.                                                                                            切实执行上级指示，认真贯彻落实岗位责任制，监督下属员工严格执行操作规程及遵守员工守则。 4.To assist Duty Engineer tocheck fire-fighting system regularly. 协助值班工程师定期检查消防系统。 5.Check the working attitude ofstaffs, correct when they are not right.       检查下属岗位纪律及精神状态，发现不良现象及时纠正。 6.To manage the working tools,and register the staff’s name that had get the tool. 管理好本系统的材料及员工借领工具， 领用材料的登记、保管制度。 7.To assist the Duty Engineer to supervise thesection’s daily work, equipment’s running, repair order, does the Maintenancework on time with high quality.   协助值班工程师搞好本系统的日常行政工作，设备运行，工程工作单，设备维修保养单的工作按时、按质、按量完成，督导员工做出好的工作表现。 Specifications 岗位要求: 1.Strong background of hotel Kitchen, Laundry, Chiller sets, Boilers,A.H.Us, Swimming pool and Health Club equipment repair and maintenance.            有较强的厨房、洗衣房、制冷机、锅炉、风柜、游泳池、健身房、空调等设备的维修经验。 2.Both electrical and mechanic knowledge required.                                                        需要强弱电和机械、空调方面的知识。 3.3-5年以上同岗位工作经验，具有岗位相关证书。 3-5 years or more of work experience in the same position, with relevant professional certificates for the position.

Position Summary 职位概述 1.To inspect areas cleaned using check list to see that cleaning is adequate, supplies in rooms are standard and rooms need for immediate repairing are reported. 根据检查表检查区域是否达到清洁标准，客房用品是否按标准补入充足，以及房间是否需要急修等，并全部记录下来 2.To inspect check-outs before reporting them okay ready for sale. 在将房间放给前台待卖之前再次检查房间是否为已退房并已干净 3.To receive special requests from guests and carry them out. 知道客人的具体特殊要求之后并帮助其满足 4.To supervise cleaning of guestrooms, corridors and stairs. 监督检查客房、走道和楼梯的清洁卫生 5.To train and assist room attendants. 帮助培训客房服务员 6.To prepare daily mini-bar consumption report and to supervise for replacing mini-bar stock. 制定每日酒水消耗单并且检查确定客房酒水是否已补足 Required Qualifications 任职要求 1.At least one to two years of experience as Floor Supervisor in other smaller hotel establishment. 至少一到两年在其它酒店楼层主管经验 2.Minimum 3 years related working experience in hotel industry. 至少三年相关酒店工作经验。 3.Possess initiative and willing to take on extra responsibilities when required. 积极主动，愿意承担额外的职责。 4.Line operations management and labor related experience preferred. 有运作部门工作经验者将被优先考虑。 5.Experience in similar capacity with international chain hotels. 同级别国际连锁酒店的工作经验。 6.Pro-active management and leadership skills at all times. 在任何时候积极主动的管理和领导

Hold disability certificate, have basic working ability, willing to work in the hotel; 持有残疾证，有基本工作能力，愿意从事酒店工作; Complete the work according to the arrangement of department head 每日按照部门主管的安排完成工作; Outgoing and unite colleagues 性格外向，团结同事; Assists in washing and drying hotel linen. 协助水洗和干洗酒店的布草。 Responsible for final checking of guest items when folding. 折叠布草时进行质量检查。

【岗位职责】 中餐、西餐、大堂吧、送餐服务、宴会服务主管： 1、根据营业情况，对服务员进行工作任务分配，确保提供优质服务。 2、及时向经理和厨师长反馈客人对食品，服务方面的信息、了解客情，亲自为重要客人服务。 3、妥善处理餐厅里发生的问题和客人的意见，并及时向经理汇报。 4、定期检查，清点餐厅的设备、餐具、布草等物品，并将结果汇报给经理。 5、督促服务员做好餐厅安全和清洁卫生工作，保证达到饭店规定的标准。 【岗位要求】 1、大专学历，有同岗位工作经验2年以上，能用一门外语进行对客服务。 2、有一定的全国各地方菜肴、食品、酒水等方面的知识。 3、有一定的组织和管理能力，具有熟练的中餐服务技能。 4、热爱本职工作，工作勤勤恳恳，认真负责。 5、身体健康，仪表端庄。

【岗位职责】 1、制定本部门预防性维修保养计划有效保障酒店设备、设施安全经济运行完好。 2、掌握当班能源消耗及维修费用，确保酒店最大限度的节能、节支。 3、推行节能运行计划的实施和运行维修费用预算的控制。 4、协助分析工程项目报价单，亲临现场检查施工与工程进度。 5、协助工程部经理做好消防，安全工作。 6、协助建立完整的设备技术档案和维修档案。 【岗位要求】 1、高中以上文化程度；1年以上同岗位工作经验。 2、必须掌握机电工程设备的基础知识。 3、能充分领会工程部经理的经营意识，能组织和指挥工程部各项工作计划的实施，确保工程部的正常运转。 4、有强烈的事业心与责任心和配合精神，秉公办事，不谋私利。 5、身体健康，精力充沛。

岗位职责 1. 协助预订部经理管理部门的排班及日常运营 2. 监测预订情况，并向经理通报目前和将来的入住率 3. 按照要求准备报告,如预订销售报告等 4. 充分了解本地的万豪酒店集团成员的产品和服务，掌握关于特价、优惠、促销活动的信息。 5. 与其他部门保持良好的关系，如前厅部、销售部等。 岗位要求 1. 同岗位工作经验1年以上，或2年预订主管级以上经验优先考虑。 2. 具有解决问题的能力。 3. 精通Opera系统、英语熟练。

岗位职责 1. 负责预定宴会和会议室、安排宴会会议设备、布置相关。 2. 迎接参会人员，协助办理相关手续，如签到、安排座位等。 3. 协助组织者安排活动、餐叙、参观等事宜，确保宴会会议顺利进行。 4. 及时收集参会人员的意见和建议，向上级汇报，不断完善服务质量。 5. 保持场地卫生和设备整洁，确保场地的良好状态。 6. 配合其他部门，完成酒店的接待任务。 7.需要具备良好的沟通、协调、服务和反馈能力，同时需要具备一定的应变和解决问题的能力，能够应对各种不同的会议需求，提供优质的宴会会议服务。 8. 完成领导交办的其他任务。 岗位要求 1、大专及以上学历，酒店管理、会展及市场营销相关专业优先； 2、具备酒店销售工作经验及相关客户资源； 3、熟练操作办公软件，并具备流利的英语口语能力，熟练商务公文写作； 4、做事认真、踏实，具有较强的责任心、事业心和进取心。

1.制定电脑管理系统的计划领导； 2.协助各部门的电脑操作及维护； 3.对造成设备事故的责任者提出相应的处理意见； 4.参加电脑机房值班，定时巡视机房内外设备运转情况，及时处理机房内外设备所发生的各种故障管理范围； 5.酒店网络系统的基本维护； 6.各部门电脑系统及外设的软硬件维护和保养； 7.酒店管理系统，餐厅收款系统，电话计费管理系统，财务系统的日常维护。

岗位职责 1、向前厅部经理汇报工作 2、熟悉前厅部及相关部门的集团标准要求 3、作为酒店经理需尽职尽责，须监管酒店的运营情况，提供高品质服务。代表酒店管理层解决客户或酒店相关事宜。解答问题，在大厅里引领客人。作为客户关系经理，处理服务中遇到的纠纷 4、确保所有员工都遵守酒店的政策、标准、流程及准则。需能够履行所有职责 5、协助前厅部经理的工作，确保工作能够正常、顺利地运行 6、作为安排和组织客人入住的关键人物，需给员工做出榜样，确保服务质量达到酒店的品牌标准。在所带领的团队中，营造出热情、专业款待客人的氛围，以确保客人能够满意 7、为宾客满意度调查中整体宾客满意度、员工服务、抵店体验、精英会员满意度和离店体验的分值负责 8、确保能够遵守所有的规章流程和法规。定期管理审计帐目，如果出现什么不合法的现象要与财务及时沟通，适合的时候对员工给予指导和警告 9、负责客户关系工作区域的员工培训及新员工的招聘。确保日常培训中应该包括技能培训、礼仪、沟通培训、管理培训以及组织技能的培训。每天需培训15分钟 10、确保客人及员工识别系统能够正常运行，满足回头客的特殊要求。带领前台员工坚持工作，并确保客人在酒店能过得愉快。建立回头客、回馈客人、VIP客人识别系统，能够促使并领导前台员工参与前台卖房体系 岗位要求 至少三年酒店行业工作经验，至少一年管理经验 有效的沟通技巧 团队合作能力 流利普通话，英语口语

【岗位职责】 1、直接负责礼宾部的工作。 2、对酒店的宾客提供礼貌专业的服务；协助重要宾客的入住和离店。 3、管理行李房，确保所有的行李有行李标签并且安全存放在合适的位置。 4、负责所有的特殊事情和酒店服务的有关信息的公告。 5、确保工作区域内的所有设备处于良好工作状态。 6、参与员工的培训工作。负责员工的日常培训，制定培训计划。 7、宾客有要求时，为预计离店的宾客安排出租车、机场班车的服务。 【岗位要求】 1、专科及以上学历，有同岗位工作经验3年以上 2、身体健康，品貌端正，形象气质佳。 3、优秀的组织管理能力。 4、优秀的交际能和沟通技巧，普通话及英语口语流利。 5、善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

【岗位职责】 检查每日活动订单和工作日志对所有活动和临时更改做到了如指掌。 带领并指导团队成员对库存物品和各种设备设施进行管理级盘点。 带领并指导团队成员摆台。 配合宴会经理及副经理协调宴会活动。 检查员工到岗情况。 帮助员工不断提高和发展。 问候客人，并和客人从头至尾沟通活动细节，且适时提出合理化建议。 向工程部递交工程维修单。 工作结束后检查宴会所有区域，确保厅房和各种设备设施的正确摆放并干净整 洁。 告知所有团队成员有关活动细节。督促工作并按高标准执行 负责培训及督促所有员工参加培训活动。 能为各种活动做好台型图及设备方面的准备。 在活动开始前为宴会成员分配工作。 能够高效完成所有正当活动需求。 能够胜任所有班次及经理安排的工作。 能够处理和准备临时工申请。 负责接管在副经理或领班不在时的所有工作。 全面掌握各种类型活动的摆台方法。 填写工作日志给经理审批。记录合理化建议以备改进。 【岗位要求】 有上进心。 可以流利的用英语沟通。 可以独立的完成工作。 最少1年的宴会主管工作经验。 具有中西餐宴会服务知识。

Assist Pastry Chef in the daily operation and to help maintain a high standard of food presentation and food quality. 协助饼房厨师长对于厨房的日常管理工作，同时协助保证高标准的出品展示和产品质量。 Prepares food for guests and associates efficiently and economically. 高效、经济地为客人和同事准备食物。 Keep cleanliness and tidiness of all areas of the Pastry Kitchen, including storeroom, cold storage room, and dry storage room. 保证厨房所有区域的清洁和整洁，包括库房、冷库和干货仓库。 Participates in making food requisitions. 根据要求参与食品制作服务。 Works in all areas of food preparation as and when directed. 在指导下，进行所有食品的准备工作。 Ensures safe and correct use of pastry the equipment, tools and machinery. 确保安全、准确的使用厨房的设备、工具和机器。 Assists Pastry Chef in planning and organizing the pastry section assigned to. 协助饼房厨师长，对于所负责范围内的工作进行计划和管理工作。 Buffets decoration items and show pieces. 完成自助餐的装饰和摆台。 Orders pastry food from storeroom. 从仓库领取饼房物资。 Controls the quality of the ingredients purchased and received 控制食品的采购和收货质量。 Responsible for the pastry hygiene, sanitation, tidiness of the working and storage areas. 确保工作区域和存储区域的卫生、防疫和整洁。 Develops pastry recipe cards and products. 研发新品和配方。 Assist in receiving and storage of pastry goods. 协助接收和储存饼房物资。

品貌端正，态度良好 熟悉酒店客房操作流程 拥有国际品牌星级酒店两年以上客房主管岗位工作经验