DUTIES AND RESPONSIBILITIES工作职责 Perform all duties as Housekeeping attendant, but not limited to below responsibility as supervisor: 履行作为客房服务生的全部责任，但不仅限于以下的主管职责： • Supervise the implementation of housekeeping standards and procedures in relation to: 监督客房部各项标准和工作程序的执行 ： 1、Bedroom service  臥室服务 2、Bathroom service 卫生间服务 3、Valet service 洗衣服务 4、Cleaning service 清洁服务 5、Linen maintenance 布巾维护 • Recommended changes to these standards and training needs on an ongoing basis.  就这些标准和培训需求提供持续性的改进建议。 • Maintain a current and thorough knowledge of all housekeeping systems.  对客房部所有系统有最新和完整的知识。 • Open and close the shift and ensure effective shift hand over.  负责管理接班和交班工作，以确保交接班过程的有效进行 。 • Distribution and collection of keys. 分发和收集钥匙。 • Management of all incoming and outgoing calls.  管理所有的呼入和呼出电话。 • Solve employee grievances.  解决员工受到的不公正待遇问题。 • Perform Room allocations. 分配客房。 • Perform Room inspections. 检查客房。 • Prioritise arrival rooms.  排列抵店客人客房的优先顺序。 • Liaise with Front Office for guest and hotel requirements.   配合前台满足酒店和客人的要求。 • Ensure guest valet is processed and delivered in a timely manner. 确保及时为客人提供洗衣服务并送还。 • Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories). 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。 • Manage all special requests made by guests. 处理客人所有的特殊要求。 • Ensure consistency within the department.  确保部门内工作的一致性。 • Management of lost property for the hotel.  管理酒店的遗失财物。 • Ensure you have complete knowledge of room types, layouts and facilities.  确保具有客房类型，设计和设施的全面知识。 • Manage storage areas.  管理仓库。 • Maintain adequate stock levels. 保存充足的用品存货。 •  Complete stock takes as required.  按要求完成库存盘点工作。 • Maintain stock levels. 维持存货水平。 • Conducts shift briefings to ensure hotel activities and operational requirements are known.  进行交接班说明，确保了解酒店的工作和运营需求。 • Works with Superior and Human Resources on manpower planning and management needs.  与上级领导和人力资源部一起进行人力规划和管理需求。 Required Skills – 技能要求 • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.  拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力 • Able to speak, read and write English •具有说，读和写英语的能力 • Proficient in the use of Microsoft Office  熟练使用微软办公软件 • Organizational and training abilities 具有组织和培训能力 Qualifications – 学历 • High School or Diploma in Hotel Administration, Hotel Management or equivalent 高中或酒店行政管理，酒店管理或相当的大专学历 Experience – 经历 • 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.   最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验