协助总经理全面管理酒店顾客满意度、服务品质、质量改进、食品安全、品质检查、社区关系等工作，对各部门负责人的品质管理工作的执行进行不定期的抽查和持续督导；在质量管理表现起到重要作用，收集信息分析部门表现。
Assist the general manager in the overall management of the hotel's customer satisfaction, service quality, quality improvement, food safety, quality inspection, community relations, etc., and carry out irregular spot checks and continuous supervision on the execution of the quality management work of each department head；Played an important role in quality management performance, collected information and analyzed the performance of the department.
职责义务：
Duties & Responsibilities:
1.负责开展质量管理工作优化流程，提高工作效率，从而提高客户满意度，达到品牌要求，实现运营目标。
Responsible for optimizing the process of quality management and improving work efficiency, so as to improve customer satisfaction, meet brand requirements and achieve operational objectives.
2.督促监督部门品质管理员（各部门负责人）根据部门相应的工作标准和年度审计的执行考核标准进行有计划的自查。
Urge and supervise the quality manager of the department (the person in charge of each department) to conduct a planned self-inspection according to the corresponding work standards of the department and the performance assessment standards of the annual audit.
3.对酒店标准执行及品质问题提出改进建议并督导实施。
Put forward improvement suggestions on the implementation of hotel standards and quality problems and supervise the implementation.
4.建立酒店质检体系、酒店知识库，协助业务部门进行质量管理。
Establish the hotel quality inspection system and hotel knowledge base to assist the business department in quality management.
5.开展宾客满意度、用户需求、市场动态及产品调研工作。
Conduct research on guest satisfaction, user demand, market dynamics and products.
专业知识技能：
Job Knowledge / Skill:
1.前厅或餐饮运营管理岗位工作经验优先，国际品牌酒店至少3年以上工作经验。
Working experience in front office or catering operation management position is preferred, at least 3 years working experience in international brand hotels.
2.拥有相关工作经验。
Relevant work experience.
3.良好的中英文沟通能力。
Good communication skills in Chinese and English.
4.优秀演示及沟能技巧，能和不同类型的人员进行有效沟通。
Excellent presentation and communication skills, able to communicate effectively with different types of personnel.
5.熟悉员工的规律、特点和岗位培训工作程序。
Familiar with the rules, characteristics and job training procedures of employees.
