· Co-ordinate the maintenance of all recreational facilities and equipment
· 协调康乐设施和设备的所有保养工作。
· Coordinate the delivery of all recreational guest services
· 协调所有对客康乐服务。
· Responsible for the safety of all guest services
· 负责所有对客服务的安全 。
· Manage all staff in this department
· 管理部门内全体员工。
· Manage the sale and promotion of departmental products and services
· 对部门的产品及服务的销售工作进行管理。
· Access sales and marketing data
· 使用市场销售数据。
· Assist with the development of new products and services
· 协助新产品和服务的开发工作。
· Assist with the evaluation of sales and marketing activities
· 协助对销售和市场活动的评估。
· Anticipate economic business level fluctuations and makes action plans
· 预测业务水平并制定工作计划。
· Comply with all Hotel and corporate guidelines (eg signage guidelines, safety guidelines, etc)
· 遵守酒店和企业指导方针(如标识指导方针安全指导方针等)。
· Deliver high quality service to guests
· 向客人提供高品质的服务。
· Adhere to departmental cleaning and maintenance programs
· 遵守部门清洁和保养规定。
· Attend and input at management meetings as required
· 按要求参加管理层会议并参与讨论。
Required Skills –
技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Good writing skills
· 具有良好写作技能
· Proficient in the use of Microsoft Office
· 熟练使用微软办公软件
· Problem solving and organizational abilities
· 具有解决问题和组织能力
Qualifications –
学历
· Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
· 酒店行政管理,酒店管理或相关专业的大专学历或专业证书
Experience –
经历
· 2 years related experience including 1 year experience in SPA operation, or an equivalent combination of education and experience.
· 2年相关工作经历,包括1年SPA运营经验,或与此相当的教育和相关工作经验结合的背景。