1. To develop and foster a positive image and relationship between thehotel and the public, i.e. vendors, suppliers, guests, clients and thecommunity. Will function under the preview of Director of Marketing &Communication.
树立酒店良好形象并与公众(卖主、供应商、客户及社会)建立良好的关系
2. The Digital Manager performs her duties within the framework defined bythe Banyan Tree Group, hotel norms and by internal rules and regulations asspecified by Director of Marketing & Communication.
遵循集团和下属酒店所列的各项规定及本酒店的规章制度,在市场传讯总监具体指导下,履行自己的职责
3. Develop and improve e-commerce business in line with the hotel's overallonline commerce goals
根据酒店总体在线商务目标发展及完善电子商务业务
4. Assist the Director of Marketing Communications in monitoring onlineadvertising for optimal results
协助市场传讯总监监控网络广告以达到最佳效果
5. Search engine marketing campaign management to achieve online exposureof the hotel network
搜索引擎营销活动的管理以达酒店网络的线上曝光
6. Monitor hotel network traffic analysis to identify trends andopportunities for online commerce growth
监控酒店网络通信量分析以确定线上商务增长的趋势及机会
7. Align with current and future competitors' e-commerce marketingcampaigns
与目前及未来竞争者的电子商务营销活动保持一致
8. Ensure that the hotel's information is updated on all approved onlinewebsites and aligned with the hotel brand
确保酒店在所有已批准的线上网站的信息更新,并与酒店品牌保持一致
· Conducts shift briefings to ensure hotelactivities and operational requirements are known
· Supervise Front Desk operations during assignedshift including:
o Maintenance of guest information
o Maintenance of information about local events
o Compile occupancy statistics
o Supervise the use of he public address system
o Supervise group bookings
o Assisting with serious complaints
· Supervise cashiering activities during shiftincluding:
o Cash handling and banking procedure
o Dealing with irregular payments
o Instructing staff in credit policies andfacilities
o Instructing staff in cash security procedures
o Carry out debtor control
o Prepare reports
o Supervise the cashiering system
· Greets all guests atall times in a friendly and helpful manner and attempts to learn and useguest’s name at every opportunity
· Registers and roomsall arrivals according to established procedures
· Maintains intimateknowledge of departmental standards and procedures and ensuring itsimplementation
· Ensuring all data ofcheck in, check out and room change are entered completely into the hotelsystems in accordance with reservation
· Conduct cashierfloat inspection and ensures accurate daily report of all money received
· Cashes hotel guest’spersonal and travelers checks and assists with currency exchange and ensure theaccuracy of these activities
· Responsible andattends to guest’s request of using the service of safety box at all times andmaintain the accurate record
· Knowledgeable ofall special promotion procedures, for programs such as; Seasonal Packages and IntercontinentalHotels Group Loyalty programs.
· Attends to guest’scomplaints, inquiries and requests, referees problems to Guest Service Manager/ReceptionManager if he/she unable to assist
· Is familiar withother Intercontinental Hotels and Resorts so that guest indicating any nextdestination on the registration card can be “sold” an onward booking to anotherInterContinental Hotels
· Does everythingpossible to ensure that the guests depart the hotel with a positive impressionof hotel service
· Performs the auditbalances and prepares all works for audit in an orderly fashion
· Maintainscomprehensive knowledge of standard reservation procedures including correctforms to use, how to read telex, e-mail, messages, and how to interpretavailability sources within the reservation systems
· Maintains exemplarydeportment standards of behavior and appearance and attitude as expected in aICHG Brand
· Takes personalinterest and pride to ensure that the front desk work area is kept clean and inan orderly state al all times
· Endeavors tomaintain the high standards of the hotel with particular regard to theimportance of ICHG Loyalty Program member and other VIP’s and with reference tohotel and to be a health or safety hazard
· Establishes andmaintains effective employee relations
· Performs relatedduties and special projects as assigned
· Posses a complete knowledge ofwashing, spotting, starching, dry-cleaning and pressing techniques
· 全面掌握湿洗、去渍、上浆、干洗和熨烫的技能。
· Ensure that all items launderedand dry cleaned within the hotel’s laundry are finished to the highest standardachievable and returned to the guests or staff in immaculate condition
· 确保酒店洗衣房的湿洗和干洗服务均达到最高标准,所洗衣物均整洁的返还至客人或员工。
· Organize movement of dirty andclean laundry and of guest valet service
· 组织洗前和洗后的衣物的运送和上门送衣服务。
· Ensure all damaged linen anduniforms are sent to the uniform room for repairs or discarding
· 保证所有破损的布草和制服均被送至制服房修补或丢弃。
· Control and record chemicalconsumption and reorder as required
· 控制并记录洗衣粉消耗情况并按要求订货。
· Assist in maintaining recordsof stock and equipment
· 协助保管库存和设备记录。
· Supervise all employees withthe Laundry Department
· 监督洗衣部的所有员工。
· Ensure an accurate valetdelivery
· 确保上门送衣服务的准确性。
· Ensure daily production recordsfor linen and uniforms are maintained
· 对每日所洗的布草和制服的数量进行记录。
· Ensures that regular preventivemaintenance is carried out and reduce downtime with proper coordination withthe maintenance department
· 与维修部合作,进行定期的预防性维修工作并减少机器的故障停机时间 。
· Works with Superior and HumanResources on manpower planning and management needs
· 与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior Director ofFinance in the preparation and management of the Department’s budget.
· 与上级领导和财务总监一起编制和管理部门预算。