职位描述： 我们热情，不仅对客人 我们规范，不仅于制度 和我们一样，带着梦想 即刻起，点赞你的生活，从这一份工作开始! 只要你有才，虚以待位，只等你来! 无限的发展空间，我们的成长邀请你一同参与! 岗位要求： 倍受信赖，亲切友善，远见卓识

职级： 5级副经理 Job Level: Level 5 AM 汇报给: 餐饮经理 Report to: F&B Manager 职位描述 Job Description 1. 仓库备品管理，设备维修、保养申请，确保餐厅得到妥善的保养和维修。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 2. 确保对破损进行高效管理，向运作部门提供不断的反馈，以减少破损及丢失。 Ensures that breakages are administered so as to provide constant feedback to the operation as a tool to reduce breakages and losses. 3. 严格控制库存，和固定设施的使用。并且确保所有的厨房都设施完善。 Strictly controls inventories and par stocks in the operation for all operating equipment, Food and Beverage, FF&E items and to ensure that the outlet is adequately equipped. 4. 协助对所有的设施和供应商进行每月检查。 Assists to conduct monthly inventory checks on all operating equipment and supplies. 5. 管理物资申请，库存，定期检查仪器的操作情况。 Controls the requisitioning, storage and careful use of all operating equipment and supplies. 6. 确保所有的清理工作严格遵守后场清理条例和垃圾处理规定。 Ensures that back-of-house cleaning schedules and garbage runs are strictly adhered to and areas are cleaned according to established standards. 7. 保证为所有食品生产部门提供洁净和干燥的厨房用具。 Ensures that the food production areas are supplied with clean and dry kitchen utensils. 任职条件 Criteria： 1. 3 年以上高端酒店管事管理经验，熟悉凯悦运营标准、餐具损耗及后场管控流程 Over 3 years stewarding management experience in luxury hotels, familiar with Hyatt standards, tableware loss control and back-of-house management 2. 精通预算、库存、成本管控，掌握后厨食品安全与设备维保规范 Proficient in budget, inventory and cost control; familiar with kitchen food safety and equipment maintenance standards 3. 具备人员招聘、培训、排班管理能力，擅长跨部门协作，认同凯悦企业文化 Experienced in recruitment, training and scheduling; good at cross-department coordination and recognizes Hyatt corporate culture

职级： 5级副经理 Job Level: Level 5 AM 汇报给: 前厅经理 Report to: Front Office Manager 职位描述 Job Description 1.确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务。 Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times. 2.礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 3.以协助和灵活的态度与其他管理层员工密切合作，关注酒店的整体成功和客人的满意度。 Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 4.与相关部门经理和前厅部员工合作，通过合理的收益管理，升级促销和房间安排，达到客房的销售和收入的最大化。 Maximises rooms’ sales and revenues for the hotel through appropriate yield management, up-selling and inventory management initiatives, working closely with the relevant Heads of Department and Front Office associates. 5.发扬“群策群力”的精神，确保前厅部员工与其他部门在工作中相互支持、灵活变通。 Ensures that the Front Office associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams". 任职条件 Criteria： 1.具备1年及以上奢华酒店品牌前厅部副理或同级别岗位工作经验，熟悉奢华酒店前厅运营流程。 Possess at least 1 year of working experience as Assistant Front Office Manager or equivalent position in luxury hotel brands, familiar with the operation process of the front office in luxury hotels. 2.拥有卓越的对客服务意识与服务技巧，善于倾听宾客需求，能高效解决宾客诉求，维护酒店高端服务形象。 Have excellent customer service awareness and skills, be good at listening to customers' needs, efficiently solve customers' demands, and maintain the high-end service image of the hotel. 3.具备成熟的团队管理能力，能合理统筹前厅班组工作，指导、激励团队成员，提升团队整体服务效率与专业素养。 Have mature team management capabilities, be able to reasonably coordinate the work of the front office team, guide and motivate team members, and improve the overall service efficiency and professional quality of the team. 4.英语听说读写能力流利，可熟练运用英语与外籍宾客进行无障碍沟通。 Fluent in English listening, speaking, reading and writing, able to communicate with foreign guests smoothly in English.

职级： 4级主管级 Job Level: Level 4 Supervisor 汇报给: 市场及品牌策略总监 Report to: Director of Marketing & Programming 职位描述 Job Description 1.负责酒店各类宣传物料的创意设计、排版制作与印刷落地，保障视觉呈现符合酒店品牌标准； Responsible for creative design, layout and printing of hotel promotional materials, ensuring visual presentation meets hotel brand standards. 2.完成活动主视觉、标识、背景板、广告画面等图文设计，按需求完成创意构思与修改调整； Complete graphic design including event visuals, logos, backdrops and advertising materials, finish concept development and revisions as required. 3.协助活动拍摄、物料制作与现场布置，为客房、餐饮及宴会活动提供视觉与道具支； Assist event photography, material production and on-site decoration, provide visual and prop support for rooms, F&B and banquet events. 4.对接供应商及跨部门协作，高效推进项目执行，保障活动与宣传工作顺利落地； Coordinate with suppliers and cross-departments, promote project execution efficiently to ensure smooth implementation of events and promotions. 5.遵守酒店规章制度，保持专业形象，积极参与培训与会议，完成上级交办的其他工作。 Abide by hotel rules and regulations, maintain professional image, participate in training and meetings actively, and complete other tasks assigned by superior. 任职条件 Criteria： 1.具备平面设计、视觉传达相关专业背景，熟练使用 PS、AI 等设计软件。 Major in graphic design or visual communication, proficient in design software such as PS and AI. 2.熟悉酒店宣传物料设计与印刷工艺，有国际品牌酒店美工相关经验优先。 Familiar with hotel promotional material design and printing process, experience in international brand hotels is preferred. 3.具备良好审美与创意能力，工作细致高效，沟通协作能力强。 Good aesthetic and creative ability, careful and efficient work, strong communication and cooperation skills.

工作职责： 协助市场销售部处理文书类工作，及部门负责人安排的其他工作等 任职资格： 英语流利、熟练操作办公软件、视频剪辑等，有责任心

职级： 4级主管 Job Level: Level 4 Supervisor 汇报给: 副厨师长 Report to: Sous Chef 职位描述 Job Description 1. 利用鲜活的产品, 以确保任何时候都能向客人提供花样繁多的菜肴。 Uses fresh products whenever possible to ensure guests are always offered a variety of food items. 2. 确保食品余量及剩余食材均严格按照既定规范与政策进行处理利用。 Ensures food surpluses and leftovers are used according to the set guidelines and policies. 3. 烹制菜肴时, 确保根据菜单和配方准备食品, 以确保食品的质量达到凯悦的标准。 Cooks and ensures foods are prepared according to the menus and a recipe, ensuring the quality of food meets the Hyatt International standards. 4. 确保向客人提供精心制作、高品质以及展现我们餐厅理念的菜肴。 Serves fresh food to guests which is prepared a la minute, is consistent in quality, and reflects the style of the outlet concept. 5. 建立并执行餐厅营养标准与卫生标准。 Establishes and enforces nutrition and sanitation standards for restaurant 任职条件 Criteria： 1.具备 2年以上相关岗位工作经验； Minimum of 2 years of relevant working experience in a similar position. 2.熟悉闽菜及粤菜的烹饪技法，对菜品出品品质及摆盘呈现有良好把控能力； Proficient in Fujian and Cantonese cuisine, with solid cooking skills and a strong sense of food presentation and plating. 3.具备团队管理及人员带教经验，有较强的团队协作与管理能力。 Proven team management experience, with the ability to lead, train, and motivate team members.

1. The Residence Manager functions as the strategic business leader of property operations, with full accountability for guest experience, employee engagement, and operational financial performance. 2. Core areas of responsibility encompass Residence Service, Housekeeping, Security, Engineering, and Food & Beverage/Culinary (if applicable). 3. In close partnership with direct reports and the KaiShing operation team, the Residence Manager develops and executes the operational strategy, ensuring seamless delivery of the brand's service standards and strategic initiatives. 4. The Residence Manager champions a culture of operational excellence and profitability, driving property-wide strategies that consistently exceed guest and employee expectations while building a sustainable, high-performance operational culture where efficiency, service quality, and cost discipline work in harmony. 1.Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. 2.Ensures all operational areas maintain an atmosphere conducive to an exceptional guest experience. 3.Reviews financial reports and statements to determine how Operations is performing against budget. 4.Works with direct reports and KaiShing operation team to determine areas of concern and establishing ways to improve the departments' financial performance. 5.Ensure efficient coordination among Residence Service, Housekeeping, Security, Engineering, and Food & Beverage/Culinary (if applicable), guarantee 24-hour smooth operation of the property and be responsible for the overall operational efficiency and service quality of the property. 6.Identifies and analyzes operational challenges and facilitates the development of solutions to prevent recurrence. 7.Take the lead in implementing the property's business strategy, assist in formulating annual and monthly business plans and budgets, monitor core business indicators such as revenue, cost, GOP and RevPAR, optimize operational processes, control operational costs, and help achieve the property's profit goals. 8.Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses 9.Develops an operational strategy that is aligned with the brand's business strategy and leads its execution. 10.Makes and executes key decisions to keep property moving forward towards achievement of goals. 11.Strives to improve service performance. Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. 12.Lead service quality control, conduct regular inspections of guest rooms, public areas, back-of-house facilities and various business outlets, supervise the implementation of service standards, analyze guest feedback (OTA reviews, satisfaction surveys, etc.), formulate and promote service improvement plans to enhance guest experience and loyalty. 13.Handle various emergencies in the property (safety hazards, major guest complaints, equipment failures, etc.), be on call 24/7, respond quickly and dispose scientifically, coordinate internal and external resources to minimize the negative impact of events, and ensure the personal and property safety of guests and employees. 14.Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. 15.Assist the Owner’s Representative in establishing and improving the property's internal management system, operation mechanism and safety norms, ensure that the property's operation complies with brand standards industry regulations and relevant requirements such as fire protection and hygiene, and prevent operational risks. 16.Ensures core elements of the service strategy are in place to produce the desired results. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. 17.Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team. 18.Observes service behaviors of employees and providing feedback to individuals and/or managers. Hires operations team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. 19.Coordinate the property's marketing-related supporting work, assist in formulating price systems and promotion plans, cooperate with the sales department to expand the market and maintain customer relationships, participate in the reception important guests, and shape a good internal and external image of the property. 20.Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. 21.Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. 22.Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. 23.Complete other tasks assigned by the Owner’s Representative and promote the continuous improvement of the property's operation and management level. 教育水平：大专及以上学历 经验：具有1年以上五星级酒店或服务式公寓房务总监同岗位工作经验 知识 ：熟悉各部门工作流程、政策和标准的操作程序。

财务回报 · 负责维修及所有墙面，地板、外墙、天花板和设备的内外瓷漆或乳胶漆的上漆，以配合现有的未道漆。 · 根据需要，执行施工作业，包括假天花板的分区和固定。 · 负责门，窗，木材板和家具物品的上漆。 · 负责所有表面在油漆或上漆之前的准备工作。 · 根据要求进行设备，家具或相关表面的喷漆。 · 负责维修损坏/破裂的表面，其包括混凝土、抹灰、石雕、预制切块体、墙壁和地板瓷砖及大理石制品。 · 负责维修/安装乙烯塑料地板，假天花板。 · 负责酒店内的维修工作，包括酒店的任何新的补充/扩展或酒店维修的任何物业事项。 · 参加酒店节能计划。 · 在没有当班工程师/总工程师指导的情况下，主动并预见性的着手于预防性维修计划中规定的工作任务。 · 负责客房内的PMM工作。 · 员工团队 · 根据部门标准及流程，参加所有的在岗培训 · 参加各种类型的技术和技能培训 · 确保遵守酒店的规定。 · 确保所有的下属员工按时上班并遵守工作时间表。 · 确保检查个人仪容仪表和卫生标准。上午进行抽查。 · 确保随时签发的所有工程标准及流程得以遵守。 · 确保完全遵守酒店的规章制度，避免以下的任何情况发生，但不限于： 当班时睡觉 上班迟到 早退 不跟进客人的投诉 不遵守仪容仪表标准 宾客体验 · 完成酒店各个部门要求的与室内装修有关的所有工作单上的任务，以满足客人的需求 · 必要时或在主管的指导下，与酒店客人及外部承包商沟通合作。 · 必要时与其他部门沟通合作，为宴会、促销及节日提供额外或专门的服务。 企业责任 · 体现对IHG个人防护装备(PPE)政策和程序的了解，确保根据PPE原则，安全的执行所有的程序并确保你的下属同样执行。 · 了解关注职责并遵守各种IHG政策及程序相关的工作场所的卫生与安全 · 熟悉物业安全，急救和消防应急程序，安全而合理的操作设备 · 主动改正危险情况并将潜在的危险通知主管 · 根据酒店的要求，记录安全事件及事故 · 确保工作间和相关区域的整洁状况 · 遵守酒店的健康、安全与卫生政策。 · 履行上级分派的其他职责。

职级： 3级 Job Level: Level 3 汇报给: 副厨师长 Report to: Sous Chef 职位描述 Job Description 1. 利用鲜活的产品, 以确保任何时候都能向客人提供花样繁多的菜肴。 Uses fresh products whenever possible to ensure guests are always offered a variety of food items. 2. 确保食品余量及剩余食材均严格按照既定规范与政策进行处理利用。 Ensures food surpluses and leftovers are used according to the set guidelines and policies. 3. 烹制菜肴时, 确保根据菜单和配方准备食品, 以确保食品的质量达到凯悦的标准。 Cooks and ensures foods are prepared according to the menus and a recipe, ensuring the quality of food meets the Hyatt International standards. 4. 确保向客人提供精心制作、高品质以及展现我们餐厅理念的菜肴。 Serves fresh food to guests which is prepared a la minute, is consistent in quality, and reflects the style of the outlet concept. 5. 建立并执行餐厅营养标准与卫生标准。 Establishes and enforces nutrition and sanitation standards for restaurant 任职条件 Criteria： 1.具备1年以上相关岗位工作经验； Minimum of 1 year of relevant working experience in a similar position. 2.熟悉意大利菜的烹饪技法，对菜品出品品质及摆盘呈现有良好把控能力； Proficient in Italian cuisine, with solid cooking skills and a strong sense of food presentation and plating. 3.具备人员带教经验，有较强的团队协作与管理能力。 Proven team management experience, with the ability to lead, train, and motivate team members.

职级： 4级主管 Job Level: Level 4 Supervisor 汇报给: 副厨师长 Report to: Sous Chef 职位描述 Job Description 1. 利用鲜活的产品, 以确保任何时候都能向客人提供花样繁多的菜肴。 Uses fresh products whenever possible to ensure guests are always offered a variety of food items. 2. 确保食品余量及剩余食材均严格按照既定规范与政策进行处理利用。 Ensures food surpluses and leftovers are used according to the set guidelines and policies. 3. 烹制菜肴时, 确保根据菜单和配方准备食品, 以确保食品的质量达到凯悦的标准。 Cooks and ensures foods are prepared according to the menus and a recipe, ensuring the quality of food meets the Hyatt International standards. 4. 确保向客人提供精心制作、高品质以及展现我们餐厅理念的菜肴。 Serves fresh food to guests which is prepared a la minute, is consistent in quality, and reflects the style of the outlet concept. 5. 建立并执行餐厅营养标准与卫生标准。 Establishes and enforces nutrition and sanitation standards for restaurant 任职条件 Criteria： 1.具备 2年以上相关岗位工作经验； Minimum of 2 years of relevant working experience in a similar position. 2.熟悉意大利菜的烹饪技法，对菜品出品品质及摆盘呈现有良好把控能力； Proficient in Italian cuisine, with solid cooking skills and a strong sense of food presentation and plating. 3.具备团队管理及人员带教经验，有较强的团队协作与管理能力。 Proven team management experience, with the ability to lead, train, and motivate team members.

职级： 4级主管 Job Level: Level 4 Supervisor 汇报给: 饼房副厨师长 Report to: Pastry Sous Chef 职位描述 Job Description 1. 负责饼房日常出品制作，把控甜点、面包成品口味与摆盘标准 Take charge of daily pastry production, control taste and plating standards of desserts and breads 2. 管控原料库存，按需申领物料，合理控制食材损耗与成本 Manage raw material inventory, requisition supplies as needed, reasonably control food waste and costs 3. 监督饼房卫生，落实 HACCP 食品安全规范，维护工具设备整洁完好 Supervise pastry kitchen hygiene, implement HACCP food safety standards, keep tools and equipment clean and intact 4. 协助饼房副厨师长开展新品研发，配合宴会、零点需求调整出品方案 Assist pastry sous chef in new product R&D, adjust production for banquet and a la carte service 5. 带教饼房基层员工，规范操作流程，每日班前布置工作任务 Train junior pastry staff, standardize operating procedures and assign daily work during pre-shift briefings 6. 做好每日生产记录，及时上报物料短缺、设备故障等各类问题 Complete daily production records, timely report material shortages, equipment failures and other issues 任职条件 Criteria： 1. 2 年以上高端酒店饼房实操经验，精通西式甜点、面包制作 Over 2 years pastry experience in luxury hotels, proficient in western dessert and bread making 2. 熟悉食品安全规范，具备库存管控、成本节约意识，能独立完成岗位全套工作 Familiar with food safety regulations, aware of inventory and cost control, able to independently complete all station work 3. 具备基础带教能力，服从管理，吃苦耐劳 Basic training ability, obedient to management, hard-working

我的具体职责是什么? 职位概述（要点） 作为客户关系主任，您将应以最高标准完成以下任务: • 成为酒店的品牌大使， 当客人走进酒店时给他们留下良好的第一印象。在酒店的大堂里协助客人，迎接客人，解决他们的要求，提供建议，带领他们到前台，餐厅和行政酒廊。 • 以主动帮助的态度， 预见客人要求，处理客人需求。 • 从酒店各个部门尽可能的得到客人反馈，负责客人反馈程序的建立以及达成客人满意度调查的目标设定。 • 以友好礼貌的态度欢迎所有的客人。 • 对客人友好， 富有同情心和礼貌。 • 通过友好有效的服务使客人愉悦并通过个性化高效率的服务赢得回头客。 • 深入了解希尔顿荣誉客会奖励计划。 确保所有的员工都得到相关培训。 • 确保每一位希尔顿荣誉客会的客人在前台入住时被识别，所有的员工得到相关培训。 • 负责将客人的意见集中到对客服务相关部门并及时更新客人历史纪录。 • 对酒店了解，包括房型，房价，相关特征和设施，餐饮部门和行政酒廊。 • 和酒店的其他部门保持紧密和谐的工作关系。 • 对希尔顿酒店的操作标准和本地政策完整地了解。 • 准时上班，着制服，佩戴名牌。 个人仪表符合酒店要求。以身作则。 • 对酒店的常客了解，知道他们的特别要求和需要。 • 熟悉文化差异以便满足不同客人的需求。 • 在结束班次之前填写所有的当值表。 • 确保完成当值所有事务，对下一个班次交接时保证不遗漏任何和客人有关的信息。 确保所有的工作簿，交接班表良好保存。 • 主动需求客人反馈，处理他们的要求和投诉。 • 提供备选方案以满足客人对产品和福利的需求。 • 体供合理的信息和服务。 • 当贵宾到达之前事先检查其房间。 • 在礼貌，帮助性和整体个人仪表方面以身作则。 • 保持公司部门的卫生消毒标准。 • 保持客人满意度及通过个性化有效的服务来确保回头客。确保所有的客人都满意离店。 • 当有必要时进行现场检查。 • 感谢客人并邀请他们再次光顾。 • 完成管理层的要求。 • 需和酒店其他部门有着良好的沟通，来帮助客人的所需。

职位描述 Job Description 1.协助保安部经理统筹日常运营，监督班组执勤、纪律与仪容仪表，保障酒店安全秩序。 Assist the Security Manager in daily operations, supervise team performance, discipline and grooming to maintain hotel safety and order. 2.熟悉酒店消防、监控、应急设备与疏散流程，处置火警、可疑人员、访客 / 承包商进出等安全事件。 Be familiar with hotel fire-fighting, CCTV, emergency equipment and evacuation procedures; handle fire alerts, unauthorized persons, visitor/contractor access and other security incidents. 3.负责安全日志、物资盘点、监控运行检查，按时上报安全情况与异常事件。 Complete security logbook, inventory check and CCTV operation inspection; report security status and irregularities on time. 4.礼貌高效处理宾客投诉与问询，引导宾客、维护车道畅通，提供专业宾客服务。 Handle guest complaints and inquiries courteously and efficiently, assist guests with directions, keep driveway clear and provide professional service. 5.落实酒店安全制度，物品查验、区域巡逻，执行上级交办的其他任务。 Implement hotel security policies, belongings check and patrols; perform other reasonable duties assigned. 任职条件 Criteria： 1 年及以上酒店保安或同岗位管理经验，熟悉酒店安保与消防应急流程。 At least 1 year of hotel security or supervisory experience; familiar with hotel security and fire emergency procedures. 2.熟悉消防设备、监控系统、应急通讯设备操作，持有保安证 / 消防证优先。 Proficient in fire equipment, CCTV and radio operation; Security Certificate/Fire Safety Certificate preferred. 3.具备现场管理、应急处置与沟通协调能力，原则性强、反应迅速。 With on-site management, emergency response and coordination skills; principled, responsive and decisive. 4.能适应倒班，身体健康，责任心强，无不良记录。 Adaptable to shift work, physically healthy, responsible and with no criminal record.

职级： 3级 Job Level: Level 3 汇报给: 饼房副厨师长 Report to: Pastry Sous Chef 职位描述 Job Description 1. 负责饼房日常出品制作，把控甜点、面包成品口味与摆盘标准 Take charge of daily pastry production, control taste and plating standards of desserts and breads 2. 管控原料库存，按需申领物料，合理控制食材损耗与成本 Manage raw material inventory, requisition supplies as needed, reasonably control food waste and costs 3. 监督饼房卫生，落实 HACCP 食品安全规范，维护工具设备整洁完好 Supervise pastry kitchen hygiene, implement HACCP food safety standards, keep tools and equipment clean and intact 4. 协助饼房副厨师长开展新品研发，配合宴会、零点需求调整出品方案 Assist pastry sous chef in new product R&D, adjust production for banquet and a la carte service 5. 带教饼房基层员工，规范操作流程，每日班前布置工作任务 Train junior pastry staff, standardize operating procedures and assign daily work during pre-shift briefings 6. 做好每日生产记录，及时上报物料短缺、设备故障等各类问题 Complete daily production records, timely report material shortages, equipment failures and other issues 任职条件 Criteria： 1. 1年以上高端酒店饼房实操经验，精通西式甜点、面包制作 Over 1 year pastry experience in luxury hotels, proficient in western dessert and bread making 2. 熟悉食品安全规范，具备库存管控、成本节约意识，能独立完成岗位全套工作 Familiar with food safety regulations, aware of inventory and cost control, able to independently complete all station work 3. 具备基础带教能力，服从管理，吃苦耐劳 Basic training ability, obedient to management, hard-working

【岗位职责】 1、银行收、付款业务及相关账务处理。 2、按要求更新外币兑换汇率，按要求做银行存款。 3、增值税专用发票的开具工作。 4、支持银行流水对账、付款申请材料整理等工作。 5、在各类收款后确认收款工作，并在系统内进行记录。 6、每周在规定时间内发送周报，统计并汇报上周的数据。 【岗位要求】 1、具有大专以上文化程度，一定的英语读写和沟通能力。 2、有会计从业资格证书优先。 3、具有高度责任心和良好的职业道德。 4、主动学习，良好的沟通能力。 5、有较好的文字组织能力，并熟练使用各种常用办公软件。

首席专职管家在日常工作中与宾客互动，并且提供诚恳，有效及有预见性的服务。首席专职管家主要负责处理管理高级管家和专职管家的服务。 Collect all guests’ preference during the daily operation to anticipate guests’ needs. Prepare all necessary steps to expand guest experience during their stay, and to support the implementation of St. Regis Core Values. 在日常工作中收集所有宾客的喜好，并在对客服中提供有预见性的服务。在宾客在店期间准备好所有服务细节和步骤，使宾客更大限度满足住店体验，并展现瑞吉酒店的核心价值。 Interact with guests on a daily basis and provide courteous, efficient and anticipating service. The Chief Butler is the primary person to manage all Head butlers and butlers. 首席专职管家需要遵循礼貌的 ,安全和高效地标准并依照酒店的制度和程序,为宾客提供高水准的服务品质。 The Chief Butler will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

Job Description Under the guidance and supervision of the Director of Events or Assistant Director of Events conducts sales calls and activities for events (including In-house events, Weddings, Outside Catering) to generate event leads in order to achieve individual and team sales goals. He/she also participates in local events sales related initiatives and develops strategies to maximize business opportunities, thereby contributing to the overall local event revenues. It is the key responsibility of this role to manage and develop his/her account portfolio to drive and grow sales and to acquire new customers, including Marketing, Sales, Communications and Administration functions. Qualification - University degree and with hotel management course qualification - 3 Years experience as a Senior Events Sales Manager in Luxury Hotel Brand - Fluent oral and written English and local languages - Very Mature in thoughts and behavior - Able and willing to work under pressure

1. This is a cluster role, overseeing procurement operations for both Shanghai IFC Residence and Shanghai Arcadia Residence. 2. The Purchasing Manager is responsible for the efficient running of the procurement division, in alignment with Sun Hung Kai Properties' corporate strategies and brand standards, while meeting the expectations of employees, guests, and owners. 3. The Purchasing Manager ensures the planning and procurement of materials, including vendor development and the administration of contracted services, in strict accordance with property policies and procedures. 1.Implement the purchasing and tendering policies of Sun Hung Kai Properties in strict accordance with relevant regulations. 2.Approve all Purchase Request Forms and Order Forms. 3.Based on property needs and market supply, identify and select suppliers offering competitive pricing, reliable product quality, strong reputation, and excellent after-sales service, and establish supply relationships accordingly. 4.Develop, screen, and evaluate high-quality suppliers; maintain an approved supplier directory. Regularly negotiate pricing, conduct price comparisons, and lead contract negotiations to sustain long-term partnerships. Handle supply anomalies and after-sales issues as they arise. 5.Conduct bidding processes, price comparisons, and contract reviews for all business agreements in line with property requirements and group policies, ensuring proper execution and implementation. 6.Organize market research and provide timely market intelligence to property leadership. Guide subordinates to complete procurement tasks according to plan, striving to reduce costs and achieve budget efficiencies. 7.Lead procurement and tendering activities for all assigned properties, and coordinate with relevant departments as needed. 8.Regularly audit departmental compliance with economic, customs, quarantine, and health regulations, and promptly address any identified issues. 9.Complete other tasks assigned by the Owner’s Representative and Residence Manager. 教育水平：大专及以上学历 经验：具3年以上合资酒店或服务式公寓采购管理工作经验 知识 ：精通采购和招标程序，熟悉采购和招标合同文件。

岗位概述： 根据工作标准、备料单、菜品照片及上级指示完成食品准备工作，并协助厨师长开展员工培训。参与菜品研发与质量管控，持续提升产品的色泽与口味，同时协助管理厨房团队，为员工成长提供支持，确保厨房各区域在接到指令后能够高效有序运转。 岗位职责： l 协助上级管理厨房日常运营，严格把控食品出品质量与呈现标准，确保始终如一的高品质。 l 高效完成各类餐食的制作，合理控制成本，减少损耗。 l 保持厨房区域（含仓库、冷房、冷冻室、干货库）的清洁卫生，严格执行食品安全与卫生标准。 l 指导与培训厨房下属员工，参与团队发展，并在接到指令时组织完成所有区域的备餐工作。 l 安全、正确地操作和维护所有厨房设备、工具和机器，发现故障及时上报。 l 遵守酒店各项政策、安全程序及员工手册规定，维护安全的工作环境，完成上级交办的其他任务。 任职条件： l 高中及以上学历，烹饪相关专业优先。 l 4年以上五星酒店厨房管理工作经验。 l 具备与本职位相匹配的烹饪专业知识，能够高效、高质量地完成本职工作。 l 具备指导和管理小组工作的能力，能够领导、培训及激励员工，完善必要的工作技巧，提供岗位知识培训，帮助员工达到岗位标准。 l 具备基础的英语知识和沟通技巧。

职位描述 Job Description 1.精通粤菜或闽菜的凉菜制作，功底扎实，口味稳定，摆盘精致规范。 Proficient in preparing Cantonese or Fujian-style cold dishes with solid culinary skills, consistent flavor and standard, exquisite plating. 2.按宴会与零点标准准备出品，严控出品质量与卫生安全。 Prepare dishes in line with standards for banquets and a la carte service, and strictly enforce quality control and food hygiene requirements. 3.管控食材成本，合理预估用量，负责原料申领与库存管理。 Manage food costs, reasonably estimate ingredient consumption, and take charge of material requisition and inventory management. 4.研发凉菜新品、特色拼盘，优化配方与出品效率。 Develop new cold dishes and specialty platters, and optimize recipes and production efficiency. 5.协助管理凉菜间团队，分配工作，带教提升组员技能。 Assist in managing the cold dish team, arrange daily work and provide on-the-job training to improve team members' skills. 任职条件 Criteria： 1.2 年以上粤菜或闽菜凉菜副厨相关工作经验。 Minimum 2 years of working experience as Sous Chef for Cantonese or Fujian cold dishes. 2.精通闽菜或粤菜凉菜，熟悉宴会及零点出品流程与标准。 Proficient in Cantonese and Fujian cold dishes, familiar with production procedures and standards for banquets and a la carte service. 3.熟悉成本控制、食品卫生规范，有酒店从业经验者优先。 Well-versed in cost control and food hygiene regulations. Prior hotel working experience is preferred. 4.具备团队管理能力，执行力强，工作认真负责。 Capable of team management, with strong execution and a strong sense of responsibility.

职位描述 Job Description 1.精通粤菜或闽菜热菜炒锅技艺，能保证口味及菜品呈现的稳定出品； Skilled in Cantonese/Fujian wok cooking with steady taste and presentation. 2.负责宴会与零点热菜现炒出品，保证效率与品质； Cook hot dishes for banquets and a la carte, guarantee speed and quality. 3.管控食材耗用与成本，合理申领原料，减少浪费； Control food cost and consumption, reduce material waste. 4.参与菜单研发，创新热菜菜品，优化做法与呈现； Develop new dishes and optimize cooking methods. 5.协助管理炒锅及后厨团队，协调出品，确保高效有序。 Assist team management and coordinate kitchen production. 任职条件 Criteria： 1.2 年以上中餐炒锅主厨 / 副厨相关工作经验； Minimum 2 years of working experience as Chinese Cuisine Wok Chef or Sous Chef. 2.精通闽菜或粤菜菜系，熟悉零点及大型宴会出品标准； Proficient in Fujian or Cantonese cuisine, and well versed in production standards for a la carte and large banquets. 3.熟悉酒店厨房标准、成本控制与食品安全要求； Familiar with hotel kitchen operational standards, cost control and food safety regulations. 4.具备团队管理及员工带教经验，抗压能力强，服从管理； Experienced in team management and staff training; able to work under pressure and follow management arrangements.

1、熟练负责早餐冷菜切配凉拌、沙拉、水果切配摆盘、，同时独立完成煮面、下馄饨、煎蛋等明档出品； 2、及时补餐整理明档台面，食材保鲜及区域卫生； 3、待客礼貌有服务意识，手脚麻利责任心强，服从后厨管理调度； 4、做六休一，有酒店自助早餐档口实操经验者优先。

职位描述 Job Description 1.协助管理宴会及中餐包厢的营运，确保场地布置、服务流程高效顺畅。 Assists in overseeing operations for banquets and Chinese private dining rooms, ensuring efficient venue setup and smooth service procedures. 2.督导团队执行品牌标准，提供优质对客服务，处理客诉。 Supervises the team to comply with brand standards, deliver premium guest service and resolve guest complaints. 3.管控人力与物资成本，协助完成部门预算及盘点工作。 Manpower and material costs are kept under control; assists with departmental budgeting and inventory counts. 4.跨部门协同，保障中餐包厢接待及宴会活动圆满落地，提升客户满意度。 Collaborates with other departments to ensure the smooth delivery of private dining and banquet events, and enhance guest satisfaction. 任职条件 Criteria： 1.2 年以上国际品牌酒店宴会服务同岗位相关经验。 Minimum 2 years of relevant working experience in banquet service with international hotel brands. 2.熟悉宴会统筹、现场执行及服务标准流程。 Well-versed in banquet coordination, on-site execution and standard service procedures. 3.具备团队管理与抗压应变能力，责任心强。 Possess team management skills, good adaptability under pressure and a strong sense of responsibility. 4.良好沟通表达与英文能力，形象气质佳。 Excellent communication skills and English proficiency; presentable appearance and professional demeanor.

岗位职责： 1.负责检查和维护应收账款的账龄； 2.负责酒店信贷、应收款工作； 3.编制资金收支表、付款计划； 4.处理解决账目各方面的问询； 5.每天检查挂账记录的准确性； 6.处理所有发票和账单； 7.跟进逾期未付账户的收款； 8.每月进行坏账清单审核； 9.应收催款与回顾； 10.管理信贷台账、月报、信贷风险分析报表，统计汇款率、逾期率、坏账数据，向上级汇报应收款经营情况； 11.每日核对餐厅、前厅、会议等挂账账单，复核账单明细、消费单据、签字确认单，确保账单的完整合规，及时出具对账单； 12.必要时参与其他部门的盘点和月末封账工作； 13.完成上级财务负责人安排的其他信贷、应收相关专项工作； 岗位要求： 1.具有相关工作经验者优先考虑； 2.高度的工作责任心与优秀的人际沟通能力； 3.具有较强的英文听、说、及书写能力；