确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
友善、有效地解决顾客和员工的问题,对于他们的投诉和提出的问题如不能当时解决,应汇报给上级,并迅速跟进及时反馈结果。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
与顾客和同事要有良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.
岗位职责
1、与既有的客户和潜在的客户及合作伙伴保持密切的联系
Identifies and handles sales leads effectively and efficiently、
高效认知和掌握销售线索
Represents the hotel and participates in domestic and international sales activities、
代表酒店参加国际及国内的销售活动
Creative contribution to product and sales development、
发挥创造力,为酒店的产品及部门做出应有的贡献
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews、
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Monitors and reports on market and competition within own market segment、
在所负责的市场区域内,监视和报告市场及竞争者的情况
Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time、
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Active distribution of product information and creates awareness in the markets and business segments or responsibility、
积极地传播产品信息,在负责的市场内营造酒店的知名度
Participates in planning and realizati
岗位要求
1、具备领导才能,了解所负责部门对各职位的责任
2、掌握使用互联网及其它主要电脑系统的知识
3、掌握应用销售及前台的电脑系
4、能够掌握和理解市场和竞争
5、具备良好的中,英文读写能力