Job Summary:
Coordinate and manage the implementation of hotel training in line with SH Group and Hotel Policy and Procedure. Develop and maintain training resources and implement systems that promote growth and development and ensure we deliver the promise to all stake holders. Assist the Director of People Operations in creating an effective and efficient operation of L&C Department.
Duties & Responsibilities:
1. Update training notice board with all information on “what is happening in and outside hotel” and training information.
2. Assist all departmental trainers if necessary with their training.
3. Organize reward and certification programs.
4. Keep records of each individual team member on every training he/she attended of the hotel.
5. Create competitions or projects to sharpen skills and knowledge.
6. Organize in coordination with Director of People Operations and Department Heads’ approved cross-training.
7. Coordinate departmental cross-training.
8. Facilitate total quality management.
9. Analyze GSI for training needs and deficiency.
10. Assist in ESI organization. Facilitate on request feedback sessions. Promote and train all team members on ESI. Train Department Heads and supervisors on how to conduct feedback sessions.
11. Manage training and development.
12. Develop strategies which address hotel guidelines and Human Resources policies on training and development.
13. Develop plans to conduct needs analyses and in-house training on a regular basis.
14. Design and maintain hotel training records or legislative on a regular basis.
15. Develop tools and systems to ensure training and development programs meet the hotel’s objectives.
16. Develop methods for evaluating cost-effectiveness of training programs.
17. Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
18. Responsible for training library.
19. Take part in the preparation and planning of department/unit/outlet goals and objectives.
20. Participate in the preparation of strategic plans.
21. Carry out other tasks as directed by your supervisors.
Job Knowledge / Skill:
1. Excellent presentation and communication skills.
2. Good skill of organization.
3. High proficiency in English.
4. Excellent written and spoken translation skills.
5. Knowledge of varied training systems.
Additional Skill required:
1. Good communication skills.
2. Good organization skills.
3. Competent in use of Word, Excel and Power point.
4. Strong sense of responsibility and self-motivation.
Education:
University graduate and above
