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  • 青岛 | 经验不限 | 学历不限
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 免费班车
    • 包吃包住
    • 人性化管理
    • 领导好
    • 投递简历
    岗位职责 根据现有和预期的商业要求,监督和协助宾客服务中心运作协调,遵循酒店政策程序,确保客人满意度。 提供电话服务并帮助完成客人要求,确保当班宾客服务中心所有服务与工作顺利进行。 负责检查叫醒服务记录, 并在电话没有人接听时采取适当的措施。 充分了解酒店的语音信箱系统,并帮助客人和来电者使用该系统。 充分了解紧急事件处理程序,例如火警, 警报,疏散,轰炸,恐吓等等。 识别贵宾,常规客人和长住客人并且亲善地提供个性化的服务和帮助。 迅速处理“快捷服务”并跟踪确保客人完全满意。 确保顾客需求和合理要求被满足。 岗位要求 1、酒店管理或相关的大专学历或职业证书。 2、保证向酒店内部和外部客人提供高质量的服务 3、具有三年以上相关工作经验者优先考虑。 4、保持工作环境整洁
  • 佛山 | 经验不限 | 大专 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 管理规范
    • 员工生日礼物
    • 年度旅游
    • 包吃包住
    • 学历补贴
    • 中夜班补贴
    有限服务中档酒店 | 50-99人
    • 投递简历
    1.拟定酒店促销活动,完成团队和散客销售目标。 2.监督销售量、调整销售活动,完成计划目标。 3.与会议相关部门的沟通,取得销售方面的信息和支持。 4.在部门年度预算内,推行销售计划。 5.保存以前、现在有潜力客户的资料。 6.制定临时时间表,记录上月的销售活动,收集每天的销售拜访记录并存档。 7.以周销售计划为基础,向市场销售总监提交销售拜访概况,和月销售拜访计划。 岗位要求 1.大专及以上文化程度;1年以上同岗位工作经验。 有从事酒店前台、销售、公关等部门的工作经历优先录用。 2.有强烈的事业心,责任感和勇于开拓的精神,拥有良好的沟通协调能力; 3.精通市场开发,公共关系,经营策划,贵宾接待及形象推广等。 4.有独立组织项目营销工作能力,兼备项目策划和市场分析能力。 (不含文凭补贴+技能补贴+提成)月休6天
  • 长沙 | 3年以上 | 大专 | 提供食宿
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 节日礼物
    • 帅哥多
    • 美女多
    • 包吃包住
    • 员工生日礼物
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    【岗位职责】 1、配合拟定酒店促销活动,完成团队和散客销售目标。 2、监督销售量、调整销售活动,完成计划目标。 3、与会议相关部门的沟通,取得销售方面的信息和支持。 4、在部门年度预算内,推行销售计划。 5、保存以前、现在有潜力客户的资料。 6、制定临时时间表,记录上月的销售活动,收集每天的销售拜访记录并存档。 7、以周销售计划为基础,向市场销售总监提交销售拜访概况,和月销售拜访计划。 【岗位要求】 1、大专以上文化程度;3年以上同岗位工作经验。 2、有强烈的事业心,责任感和勇于开拓的精神,拥有良好的沟通协调能力,良好英语能力。 3、精通市场开发,公共关系,经营策划,贵宾接待及形象推广等。 4、有独立组织项目营销工作能力,兼备项目策划和市场分析能力。
  • 南通 | 3年以上 | 大专 | 提供食宿
    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    岗位职责/职位描述 -  协助落实与达成酒店销售策略 ,完成客房、餐饮及其他部门的预测收入; -  掌握内外商务、散客市场动态,组织销售人员走拜访,审核销售人员的走拜访计划及拜访记录; -  通过业务发展活动结识并发展新客户; -  掌握每个客户的产出对整个酒店的影响以便更好地谈判及获得增加收入的机会。 岗位要求 -  卓越的销售技巧,充分理解销售程序; -  能够很好的发展及执行销售战略; -  大专及以上学历或同等学历,3年以上酒店业市场销售的工作经验; -  良好的英语和普通话的书写和交流能力。
  • 强电主管

    5千-6千
    苏州 | 5年以上 | 学历不限 | 提供食宿
    • 五险一金
    • 技能培训
    • 带薪年假
    • 年底双薪
    • 包吃包住
    • 人性化管理
    • 管理规范
    • 岗位晋升
    • 节日礼物
    • 员工生日礼物
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    岗位职责 1.对派工单要准确无误地实施完成,并认真检查完成情况。 2.掌握小组的各项工作,经常对组内负责的各类工作进行巡查,发现问题,及时处理。 3.安排好预防性维修计划及巡查工作,严把质量关。 4.掌握供电设备运行和照明情况,制定节电措施。 5.精通强电、电梯等设备的维修、维护、保养工作经验。 6.合理调配好供电、电梯的运行及安排好电修值班,在保证服务水准的前提下,尽力节能。 岗位要求 1.3年以上同岗位工作经验。高低压、变配电、自动化。 2.熟悉强电系统运行维护管理工作,有较强的理论知识和动手能力。 3.能够检查和指导本专业员工做好各项工作,有相关管理经验。 4.精通电气专业,熟悉与电气相关的其他专业,能够阅览工程图纸。
  • 三亚 | 3年以上 | 硕士
    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 节日礼物
    • 领导好
    • 人性化管理
    • 技能培训
    • 管理规范
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    Responsibilities - Is responsible for the smooth delivery of Practical Arts course components of each majors at Hainan Lausanne Tourism University(HLTU). Ensures coherence and quality of program. Provides input to strategic decisions that affect different majors. - Manages the Practical Arts Coordinator, Practical Arts faculty members and all the administrative aspects of the various activities (e.g. Grades, Absences, Class rep. meetings, etc.). Works closely with the Academic Program Director. - Determines HR needs (faculty), directs the recruitment of new Practical Arts faculty and staff for the majors and oversees resources. - Maintains national and international academic standards that are coherent with the accreditation and the institution’s objectives. - Manages the relationship with the external suppliers where relevant. - Capable of resolving issues requiring coordination with other department and different stakeholders. - Works closely with other departments in HLTU. Qualifications - Master or equivalent. Had held the title of senior lecturer for at least 3 years. - Excellent organizational and problem-solving skills Ability to set priorities, analyze information and data, and to think systematically from both a detailed and strategic perspective. Strong capabilities in teamwork and collaboration with faculty, administrators, operational teams in the various hotel and restaurant sectors . Excellent verbal and written communication skills and excellent interpersonal skills. - Higher education-level of teaching in the area(s) of expertise. A record of current and past scholarly professional activities in the practical arts of hospitality. Successful managerial and administrative experience that reflects the ability to implement policies and decisions.
  • 客房主管

    5千-6千
    绍兴 | 经验不限 | 学历不限 | 提供食宿
    • 五险一金
    • 技能培训
    • 岗位晋升
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 带薪年假
    • 管理规范
    • 帅哥多
    • 美女多
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    【岗位职责】 1、负责客房部的整体经营和运作;分配督导员工工作,制定工作计划。 2、确保部门成本及各项费用,得以良好的控制。 3、根据酒店的运营标准,随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算,并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理,抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、高中毕业学历或同等以上。 2、有2年以上同星级客房管理工作经验。 3、熟悉客房部专业知识,熟练使用电脑,持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。
  • 传讯主管

    5千-6千
    绍兴 | 1年以上 | 大专 | 提供食宿
    • 五险一金
    • 技能培训
    • 岗位晋升
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 带薪年假
    • 管理规范
    • 帅哥多
    • 美女多
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    【岗位职责】 1、负责微信公众号、抖音号等自媒体的平台日常运营和维护工作,为公司整体品牌传播和营销服务,高效产出年轻人喜欢的热点视频内容,提高用户的关注度和粘性; 2、吸收掌握并实时更新公司的产品、技术、文化及其他有价值的知识,结合时下的热点,把其转化成针对不同用户实时调整和更新微信、小视频等推广内容,并利用不同的方式传播; 3、制定并实施清晰的用户互动策略,增加粉丝数量,粉丝活跃度和忠诚度; 4、跟踪新媒体平台推广效果,分析数据并反馈,总结经验,建立有效运营手段提升用户活跃度,增加粉丝量。 【岗位要求】 1、高中以上学历,传媒、新闻、广告、互联网等相关专业,有1年以上新媒体相关的工作经验; 2、热爱新媒体运营,具有较强的运营管理、专题策划、信息采编整合能力; 3、有洞察力,每日追踪实时热门话题并捕捉其亮点,有娱乐精神,脑洞大,创意多; 4、有一定的审美素养,对拍摄、修图技能、视频剪辑技能掌握者优先; 5、 良好团队合作精神,较强的执行力及责任心,独立思考能力 ,观察力和应变能力; 6、有新媒体运营经验者优先,具备项目运营能力者优先。
  • 品牌主管

    5千-6千
    绍兴 | 经验不限 | 大专 | 提供食宿
    • 五险一金
    • 技能培训
    • 岗位晋升
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 带薪年假
    • 管理规范
    • 帅哥多
    • 美女多
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    岗位职责: 1.协助执行酒店的品牌推广策略。 2.跟进酒店海报、宣传册等宣传资料的制作。 3.跟进酒店各项广告文案的撰写与发布、媒体行业公关。 4.运营和维护酒店的微信公众号、微博等媒体渠道。 5.完成上级交办的其他工作。 岗位要求: 1.大专或以上学历,酒店管理、英语、公共媒体关系相关专业优先。 2.拥有良好的人际交往和沟通技巧能力。
  • 绍兴 | 经验不限 | 学历不限 | 提供食宿
    • 五险一金
    • 技能培训
    • 岗位晋升
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 带薪年假
    • 管理规范
    • 帅哥多
    • 美女多
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    岗位职责 1、按照酒店规程清扫客房,及时补充客房用品,控制物料消耗。 2、发现房间设备损坏,地毯、墙纸污迹应做好记录,及时通知客房中心。 3、严格执行安全制度,确保客房安全。 4、及时反馈宾客信息和意见。 5、在早班不在时协助楼层完成对客服务工作和相关后勤保障工作。 6、完成领导交办的其它工作任务。 岗位要求 1、身体健康,相貌端正。 2、接受过正规客房服务培训。
  • 楼层主管

    5千-6千
    绍兴 | 经验不限 | 学历不限 | 提供食宿
    • 五险一金
    • 技能培训
    • 岗位晋升
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 带薪年假
    • 管理规范
    • 帅哥多
    • 美女多
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    岗位职责 1、负责客房部的整体经营和运作;  2、确保部门成本及各项费用,得以良好的控制。 3、根据酒店的运营标准,随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算,并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理,抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 岗位要求 1、有1年以上同星级客房管理工作经验。 2、熟悉客房部专业知识,熟练使用电脑。 3、掌握熟悉客房管理、服务流程和质量标准。 4、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。
  • 温州 | 3年以上 | 大专 | 提供食宿
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.     the Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel.      What will I be doing?  As the Director of Finance, you will be responsible for performing the following tasks to the highest standards:    Financial Accounting & Control: Best practice financial accounting processes in a robust control environment  • Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements and timetables.  • Where applicable the above must include the accounts for Hilton International’s branch or subsidiary.  • Ensure that the balance sheet is a fair reflection of the assets and liabilities of the hotel. The balance sheet must be regularly reviewed, and reconciliations performed of all accounts.  • Ensure compliance with the Management agreement with Hilton International, and any Owner / Lease agreement.  • Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs, ensuring compliance with company policy.  • Maintain control over the hotel’s assets, liabilities, income and expenditure on behalf of both the Operator and Owner and provide management, leadership and accountability for the financial performance of the hotel.  • Ensure legal and tax compliance and that adequate insurance cover is maintained managing the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place.  • Ensure valid permits and licenses have been obtained for such matters as importation, currency transfers and hotel operations (bars, clubs, casinos etc.).   • Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel.  • Liaise and co-operate with both Internal and External Audit, ensuring that an effective programme of in-hotel audit is in place and that corrective action is promptly taken where required.   • Give particular emphasis to ensuring that all revenue is captured, making use of a monthly control checklist and conduct interim self-audits as required.  • Develop best practice financial accounting and control procedures, with continuous review and development with the aim of maximizing both impact and efficiency.    Management Reporting: Focused, innovative and balanced reporting that stimulates management action  • Develop high quality management information and performance measurement that is timely and accurate. Reporting should be thought provoking and action oriented.  • Implement reporting that incorporates benchmarking, identification and measurement of key performance indicators, and use of the balanced scorecard. Reporting should not only look to historical performance within the hotel, but also outward and forward.  • Ensure corporate reporting is timely and accurate, internally consistent and that, inter alia, Datalink report, Pro-plant system, management reports, trends of operation reports, incremental conversion reports, profit and loss statements, balance sheets and cash flow reports reconcile to the trial balance.  Maintain proof of such reconciliations which are conducted each month.    Business Support: Provision of the highest standards of financial and commercial support to the Business         • Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data.  • Review management information for the hotel and make proposals for the General Manager for value added initiatives. Where appropriate, play the “Devil’s Advocate” to challenge practices and proposals.  • Provide financial and commercial skills to support business development initiatives, major pricing decisions and other commercial decision-making.  Information Technology & Systems: Optimize the use of I.T. within the finance department to improve efficiency and information  • With Project Managers, support the implementation of financial systems in the hotel.  • With the ISM ensure proper use and maintenance of financial systems, including adequate security and back up procedures.  • Act as the guardian of the integrity of data flowing into the accounting system, ensuring that the control process is sound in systems that interface directly or indirectly with the accounting system.    • Work with colleagues to ensure that errors are corrected at source and processes amended as required to eliminate rather than correct errors.  • Continually develop the usage of financial systems in order to ensure highest levels of management reporting, processing and staffing efficiency and thereby return on investment.    Investment Optimizing returns on capital investment  • Utilize project evaluation techniques to assist in directing investment to those projects which optimize returns both for the individual project and the enterprise as a whole.  • Prepare annual capital plan and direct implementation of this plan, ensuring funding and necessary buying (e.g. Owners) are in place so that the note can be kept at the highest possible standard.  • Prepare and review the AFE, ensuring financial accuracy and sound commercial and business judgment is applied to the process, and that authorization is obtained prior to commitment of the hotel to expenditure.  • Perform post investment audit on major capital investments, communicating results of post investment reviews within the Management team and ensures actions are taken to learn from such results and maximize returns.  • Ensure compliance with HI capital policy, maintaining proper control and recording of project spends.  • Where applicable, prepare review and be involved in the production of financials for new developments and acquisitions.    Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting  • Take a support role to the General Manager in hotel strategic planning, with particular emphasis on Master-Planning and “thinking outside the box” to identify value opportunities.  • Manage the formulation, review and approval process for budgeting within the hotel.  • Ensure a regular cycle of forecasting takes place within the hotel with content and detail appropriate to the needs of the operation.  • Provides alerts to Senior Management and to Area Office via regular forecasts, outlook reports or via ad-hoc reporting concerning positive or negative trends in the business.    • Work with colleagues and the General Manager to ensure consistency and accuracy of communication regarding future trends in the business.  Avoid surprises.    Investment in People: Ensuring the best person in each job, in an environment of continuous development  • Recruit and retain the best people for the job, especially at Assistant Controller level, making use of succession planning to develop and replace individuals effectively.   • Establish and maintain good employee relations within the Finance department.   • Aim to maximize efficiency in the accounting department and optimum staffing levels.  • Recognize that a highly organized Accounts office is often a sign of an efficient department.  • Develop the effectiveness of the hotel finance function through the ongoing training and development of the team.   • Lead and motivate the team to high levels of performance.  • Ensure that you manage to specific measurable objectives, giving regular feedback including appraisals.  • Both the Director of Finance and Assistant Financial Controller should have a personal development plan.  • Provide training to enhance the financial skills of the Management Team as a whole, utilizing tools such as Hilton University and Hilton LEXUE.     Cash & Working Capital: Optimize cash position in an environment of tight control  • Minimize the level of working capital, with particular emphasis on the management of debtors, stocks and sundry receivables.   • Maximize interest earnings and minimize interest expense.  • Maintain accurate cash flow forecasts for at least one year ahead, and ensure adequate notice is given to Hilton, and to Owners, of any future cash requirements.  • Ensure full reconciliation of all bank accounts on a weekly basis, maintaining the highest standards of control over all cash and bank balances at all times.  • The role of the Director of Finance is to establish robust credit control and credit management policies with the General Manager and the Commercial Director within the guidelines set out by Group Policy and following best practice principles – once established, the Director of Business Development applies such policies and controls.  • It is the responsibility of the Director of Finance to ensure that controls over accounts receivable are being applied correctly and to take action to rectify any problems identified if they are not.  • The Director of Finance must review all accounts receivables with the Commercial Director on a monthly basis and ensure that there are no recoverability issues.  • It is the responsibility of the Director of Finance to maintain an appropriate reserve for bad or doubtful debts.  Cost Management: Support the operation to optimize efficiency of the cost base  • Understand and measure cost drivers for the hotel, utilizing innovative analysis to stimulate thought and management action.  • Ensure that adequate purchasing procedures are in operation so that purchases of goods and services are made in the most cost-effective manner.  • Benchmark costs against other hotels, identifying cost reduction opportunities and managing financial risks of the business.  • Set an example to the hotel by operating an efficient and cost-effective Finance department.    Additional Notes  • The Director of Finance has a direct responsibility to the General Manager of the hotel combined with a responsibility to the Regional Finance Director for the maintenance of professional standards.  • In the rare event that this dual responsibility gives rise to a conflict, the matter must be referred to the Regional Ops VP and the Regional Finance Director for guidance.  • The appointment dismissal and transfer of the Director of Finance is made by the Regional Finance Director / Area VP Finance in consultation with the hotel General Manager.   • No changes to the remuneration package of any Director of Finance (or Assistant Controller) may be made without the written approval of the Regional Finance Director / Area VP Finance.   • The Director of Finance has unlimited rights of access to all financial figures and facts of the operation.  • The Director of Finance exercising reasonable tact may visit any department to ask questions and make any study in fulfilment of his / her duties.  • The General Manager must consult the Regional Finance Director / Area VP Finance over the completion of any appraisal or Personal Development Review for the Director of Finance.   • Any bonus scheme for the Director of Finance must be agreed with the Regional Finance Director / Area VP Finance in advance. Qualifications - External What are we looking for?  To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  • University qualification and above.  • Finance / Accounting major and certified, e.g. ACCA/ CPA.  • 5 year in hotel accounting with at least 2 years in similar position with an international hotel.  • Fluent in oral and written English to meet business needs.  • Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK,   • Proficient in Microsoft Windows, Word, Excel and PowerPoint.    What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
  • 西安 | 经验不限 | 中专
    • 五险一金
    • 带薪年假
    • 管理规范
    • 技能培训
    • 岗位晋升
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    【职位描述】 1.遇到投诉或问题,如果不能立即找到解决方式,则要向领班/副理汇报; 2.履行清洁及服务公共区的日常职责,确保公共区的清洁达到凯悦品牌的标准; 3.清洁并擦亮灯具及大理石面; 4.清洁客房、走道、大堂、酒廊、卫生间、电梯、楼梯、更衣室及其它工作区域; 5.清洁酒店外部道路; 6.打扫、擦洗、上蜡及抛光地面; 7.履行清洁及服务公共区的日常职责; 8.保持后场办公区的整洁. 【任职要求】 1.中专以上学历,有国际联号酒店工作经验者优先; 2.能够合理的为客人解决问题; 3.身体健康,样貌端正; 4.良好的沟通能力,及较强的工作责任感
  • 西安 | 经验不限 | 中专
    • 五险一金
    • 带薪年假
    • 管理规范
    • 技能培训
    • 岗位晋升
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    【职位描述】 1.遇到投诉或问题,如果不能立即找到解决问题的方法,则向领班/副理汇报; 2.确保具有高水准的酒店及本地的产品知识; 3.确保持续高水平的对客服务; 4.遵守酒店有关客房部的政策及程序; 5.每日对客房的清洁和服务都达到凯悦品牌的标准; 6.服务并清洁包括住客及走客的客房,包括清洁浴室、更换布草、吸尘及清洁走道。 【任职要求】 1.中专以上学历,有国际联号酒店工作经验者优先; 2.能够合理的为客人解决问题; 3.身体健康,样貌端正; 4.接受过正规客房服务工作培训; 5.良好的沟通能力,及较强的工作责任感
  • 成都 | 经验不限 | 大专 | 提供食宿
    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    • 帅哥多
    • 美女多
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    【岗位职责】 1、通过训练领导和激发团队员工。 2、其他经理不在的情况下,代替其他经理和总经理作为整个酒店的职责经理。 3、致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。 4、负责新员工的培训,使其尽快胜任工作,并告知酒店的要求。 5、及时有效的和宾客沟通,确保给顾客及时的答复。每个客人的投诉要求必须要在二十四小时内解决。 6、登记客人,确保客人信息完整填写并确认,按照酒店荣誉会员和飞行里程会员的要求服务和发展会员,同时确认付款方式。 7、将客人送至客房,介绍客房布局,确保行李及时递送等。 8、采取必要行动,及时有效的处理顾客的不满,适当的时候告知其他宾客关系经理。回访客人,确保客人对解决方法满意。 9、关注客户信息和喜好,确保满足客人的要求。 10、作为接待VIP客人的酒店员工,要确保为客人提供人性化服务。 11、按照客人的预定或喜好安排房间,控制房间。 12、确保为会员顾客提供优质专业的服务,发展客人加入会员。 13、和销售,预定和商业发展团队共同为客人提供服务 14、及时准确的将客人的信息录入公安报告系统。 15、遵循酒店品牌标准。 16、了解酒店周边地区的最新信息,名胜,风景地等,为顾客提供方便。 17、确保前台和其他部门间的沟通交流,特别是客房部,餐饮部等。 18、持酒店数据的准确,便于操作。维持前台设备的正常运做和工作区域的清洁。 19、及时将信息传递至相关人员,确保尚未完成的事情移交至有关人员,让宾客满意。参加必要的会议并阅 【岗位要求】 1、保证向酒店内部和外部客人提供高质量的服务 2、监督检查酒店设施设备的正常运转 3、保持工作环境整洁 4、达到绿色酒店的要求 5、编辑更新工作标准和程序
  • 广州 | 1年以上 | 大专 | 提供食宿
    • 管理规范
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 员工生日礼物
    • 人性化管理
    • 年度旅游
    国内高端酒店/5星级 | 1-49 人
    • 投递简历
    【岗位职责】 1、全面负责前厅部的日常运营管理工作,包括前台接待、礼宾服务、业务模块的统筹协调; 2、制定并优化前厅服务流程及标准,监督执行情况,确保服务品质符合品牌标准; 3、处理宾客投诉及突发事件,及时解决问题并跟进反馈,提升客户满意度; 4、负责前厅部员工排班、培训及绩效考核,打造高效专业的服务团队; 5、分析前厅运营数据(如入住率、平均房价等),提出改进建议并推动实施; 6、协调与客房、销售、工程等部门的协作,保障酒店整体运营顺畅; 7、管理前厅物资及设备,控制部门成本支出。 【岗位要求】 1、具备酒店管理或相关领域知识,熟悉前厅部各岗位操作流程及系统(如PMS); 2、优秀的服务意识与沟通能力,能灵活应对各类宾客需求及突发状况; 3、较强的团队管理能力,有带领5人以上团队的经验者优先; 4、注重细节,具备数据分析及问题解决能力; 5、能适应倒班工作制,抗压能力强; 6、英语口语流利者优先,普通话标准。
  • 合肥 | 5年以上 | 学历不限 | 提供食宿
    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 包吃包住
    • 技能培训
    • 人性化管理
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    ·        To reflect the Shangri-Laphilosophy by providing the highest quality of service to our customers andemployees. By always adopting a positive attitude and keeping the team spirit atthe highest level.                                           通过为客人和员工提供最优质的服务来体现香格里拉的经营理念,永远保持积极向上的态度使团队保持凝力。 ·        To greet with a smile at alltimes to colleagues or guests anywhere in the hotel (front or back of thehouse).                             无论何时,总是要微笑与客人和同事问候(无论前台或后台)。 ·        To take pride in personalappearance for personal hygiene and uniform.                                           时刻保持员工良好的个人卫生,整洁的衣着和良好的个人形象。 ·        Ensure that SLIM and Hotelstandards and policies are explained to staff, and are correctly applied.                             确保总部与酒店所传达的标准和政策被员工理解和应用。 ·        To constantly check the dailyoperation of staff restaurant and  thekitchen to make sure timely provide high quality service and food.. 检查员工餐厅前厅和厨房的情况,确保按时为员工提供高标准的服务与食品。 ·        To constantly check the qualityof food prepared with regard to taste and temperature.                                            随时检查已准备好的食品的味道与温度。 ·        To monitor and fully implement the portion control established with therecipe cards and the butcher test. To minimize waste and spoilage. 监督并全面实施根据配料卡和分肉试验而进行分量控制,使浪费和变质最小化。 ·    To check stores and refrigerators and be responsible for the properstoring and recycling of leftovers.                         检查库房和冰箱,做好正确储备和废物利用。 ·      Ensure smooth and effectivecommunication among the kitchens and with other departments. 确保厨房和其他部门之间的交流畅通而有效。 ·        To work closely with receiving and storeroom. To make sure that receivedgoods are of the standard quality and according to hotel’s specifications. 与收货部和库房密切合作,确保所收货物符合酒店规定的质量标准。 ·        To constantly be alert on freshness, presentations and temperature offood served. 特别注意为员工提供的食品的新鲜度,外观和温度。 ·        Organize a monthly Food CommitteeMeeting with the employee representatives to discuss current menu etc.,   reviewongoing action plan progress, and attend other departmental meetings asrequired. 组织每月召开员工代表参加的膻食委员会,讨论菜式等,评估当前行动的进展情况并且按照要求参加其他部门的会议。 ·        Update menu recipe cards andmenu planning for promotions.                                                       更新配料卡和菜单,制定促销计划。 ·        Responsible for the hygiene andcleanliness of all kitchens including staff kitchen restaurant.                          负责厨房的卫生。 ·        Liaise and work closely withthe Chief Steward for pre-planning and execution of delivery and cleanliness ofequipment.                                                   与管事部密切合作,提前计划并进行设备的交接和清洁工作。 ·        To check all machinery, ensureproper maintenance and usage of the equipment, and follow up with engineeringwork order forms. Misuse of equipment should be taken.                                                                   检查所有设备,确保所有设备正确保养和使用,与工程部共同跟踪设备的维修情况。要汇报设备使用不当情况,并给予相应的纪律处罚。 ·        To ensure that all kitchen andstewarding employees adhere to the hotel grooming standards.                                               确保员工仪表着装符合酒店标准。 ·          Ensure that staff  follow the hygiene and sanitation procedureswhen handling food /equipment / utensils. 确保员工在生产食品,操作设备和使用餐具时遵守安全卫生程序。 ·        To maximize productivity and maintainingharmony among all food production employees in a fair and impartial way. 最大化地提高生产效率,公平合理地处理员工之间的关系,使其在生产过程中通力合作。 ·        To work closely with the Chief Steward andmonitors that exhaust hoods, stoves, ovens, salamanders, deep freezers,steamers, filters, boiling pans, bainmarie, hot and cold cabinets etc. arespotless and cleaned on a daily basis.   ·        To achieve the highest standardthrough strict adherence to the hygiene and sanitation rules.  严格按照卫生管理条例,达到最高标准。                                        与管事部经理密切合作,监督排烟罩,烤炉,烤箱,锔锅,冰柜,蒸气机,过滤器,煮锅,自助餐炉,冷柜和热柜等没有污点,保持每天清洁一次。 ·        To report to Human Resources ServiceManager on all staff and operation matters.                                               向人力资源运营经理汇报所有有关员工和运营方面的问题。 ·        To recommend promotions,transfers of staff to various outlets for Human Resources Service Manager approval.                                                           对员工的提升和内部调动提出意见,请示人力资源运营经理的批准。 ·        To monitor staff schedules forthe assigned outlets and counter-sign them weekly.                                   监督制定餐厅员工的工作日程,并为员工每周会签一次。 ·        Monitors / approves staffovertime, change of shifts, staff leave etc. 监督、批准员工的加班时间,倒班及休假。 ·        Responsible for staff dailybriefing.                                                    负责员工的每日例会。 ·        Monitors annual leave andstatutory holiday.                                                     监督员工年假和法定假日的休息时间。 ·        To report all complains to the HumanResources Service Manager                     向人力资源运营经理汇报所有的投诉情况。 ·        To supervise staff appraisaland responsible for their correct and true content.                                                     监督员工工作表现评估,并对评估的正确性和内容真实性负责。 ·        Commitment for the futurethrough objective guidance.确保员工受过消防和紧急事件处理培训。 ·        To help and support staff andHuman Resources Service Manager to achieve their job objectives.                                               为员工和人力资源运营经理提供帮助与支持,帮助他们实现工作目标。 ·        Responsible for properefficiency and profitable functioning of the assigned outlets or sections.                  负责制定餐厅的运营,确保有效实施。 ·        To conduct training classes forstaff to develop their skills / new menu items.                                                      为员工举行培训课,培养和发展他们的技能及新菜单培训。         ·        To guide the employee orientationfor new hires. 引导新员工对未来岗位的期望。 ·        Make sure that employees aresatisfied with food quality. 确保食品达到员工满意。 ·        Control and ensures thatexpenses / purchases / requisitions are within budget limits. 控制并确保开支、采购申请在预算范围内。 Ensure food portioning, serving, requisitions /receiving from stores are properly controlled.                                        控制食品的分量,服务,订货和收货。
  • 成都 | 2年以上 | 大专 | 提供食宿
    • 五险一金
    • 带薪年假
    • 技能培训
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    岗位职责: Job Description                                 1.熟知销售技巧并具有良好的沟通能力  2.强烈的客户服务意识及销售意识 3.了解会所知识及销售技能 4.对市场走势具有一定的分析和见解 5.保持与潜在客户的联系沟通以期将来使其成为酒店真正的客户。 6.保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。 岗位要求: Job Recuriments 1.具备五星级酒店的销售经验并能够很好的稳定客户 2.具有一定的公司客户资源 3.具有良好的团队协作精神,出色的人际交往能力,诚实可靠、品行端正                               4.具有较强的工作责任心和学习能力、良好的团队合作意识               5.主动,热情,灵活,能处理多方面工作的能力及强抗压能力
  • 揭阳 | 1年以上 | 大专 | 提供食宿
    有限服务中档酒店 | 50-99人
    • 投递简历
    【岗位职责】 1、负责主持楼面服务工作,对本部门各项工作有计划的安排、检查、督导、协调、考核下属工作。确保完成酒店各项经营指标。 2、主持本楼面的工作例会,听取汇报,督促工作建设,提高工作质量、工作效率,及时调整、协调各部门的工作,及时发现解决工作中存在的问题。 3、负责要求和监督各岗位执行各项规章制度,负责楼面范围的卫生,对餐厅环境及餐厅卫生负有领导责任,负责本部门的消防安全和质量管理工作。 4、注重现场管理,安排大型团体宴会并接待好VIP客人,妥善处理客人的投诉。 5、负责督促各部门保持设备整洁完好和正确使用,家强餐具价值易耗品的费用控制,制定餐具管理赔偿制度,节约费用成本。 6、建立良好的公共关系,加强沟通,广泛收集宾客及其他部门的意见,总结经验纠正错误,不断改进工作。 7、协助配合本部门员工的专业节能培训及日常的质量管理工作,提高全面综合素质。 8、做好思想政治工作,抓好本楼面精神文明建设,宣传企业文化,关心员工生活,增强企业凝聚力,奖罚分明,激发员工工作的积极性,更好的开展工作。 9、协调本部门与其他部门的关系,做好总经理交办的其他工作。 【岗位要求】 1、五官端正,沟通能力良好,处事灵活,服务意识强; 2、有中西餐管理经验; 3、具备良好的职业道德和餐饮服务精神。
  • 无锡 | 经验不限 | 学历不限
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. • Participate in developing and implementing hotel and departmental policies and regulations. • Develop marketing strategies and promotion plans to adjust to the market situation in real time. • Supervise and drive the progress and implementation of marketing plans. • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. • Monitor and evaluate current initiated marketing activities and market dynamics. • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. • Conduct regular market research and obtain information about competitors. • Set pricing strategies and sales targets for the hotel. • Manage special projects and other related businesses. • Ensure efficient use of departmental resources. • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. • Ensure that department staff are clear about the responsibilities assigned to them. • Take immediate corrective action when the interests of the department or hotel are jeopardized. • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. • Manage departmental expenses and budgets. • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. • Control departmental costs in accordance with hotel policies to avoid waste. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Ensure the filing of departmental documents and related information. • Maintain communication with all operating departments within the group to maximize sales opportunities. • Promote hotels in relevant industries at home and abroad. • Actively participate in sales activities initiated by Hilton. • Organize promotional trips for target markets. • Maintain good relationship and communication with target markets at home and abroad. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. • Adhere to hotel safety policies, emergency rules and procedures. • Ensure employees fully understand and follow the contents of the employee handbook. • The department reserves the right to change or supplement the job description if necessary. • Perform any other reasonable duties assigned. 【任职要求】 What are we looking for? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Hospitality: Volunteer to provide unparalleled hospitality. • Integrity: Do what you should do all the time. • Leadership: Strive to be a leader in both your industry and your community. • Teamwork: Actively promote teamwork spirit in all work. • Ownership: take responsibility for your actions and make decisions. • Now: Operate with urgency and discipline. • Bachelor’s degree. • At least 5 years of relevant management experience in international hotel chains. • Good English and Chinese reading and writing skills. • Able to formulate and implement operating budgets and business plans. • Able to effectively market and position the brand at desired levels. • Able to manage the Sales department. • Able to assist the General Manager and Management in achieving the hotel's overall business objectives. • Knowledgeable of political, economic and social issues, and market trends. • Good communication, organizational and presentation skills. • Able to lead, guide and develop employees. • Knowledgeable of and able to deal with crisis. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 台州 | 经验不限 | 学历不限
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    【岗位职责】 1、负责审核顾客的交款凭证,收取顾客所交货款,确保每笔交易的金额正确无误。 2、每日按规定时间将营业款项及报表上交给出纳或财务部门,确保资金安全。 3、使用收银系统辅助工作,包括商品录入、价格调整、折扣处理等操作。 4、维护收银设备的清洁和正常运行,遇到故障及时报修。 5、协助顾客处理退换货、开发票等相关事宜。 6、了解商品知识和促销活动,向顾客推荐促销商品和优惠活动。 7、保管好备用金、发票等财务物品,确保资金安全。 8、每日核对账目,确保账款相符,避免出现长短款情况。 9、遵守公司的财务管理制度,确保财务信息的准确性和保密性。 10、完成领导交办的其他任务,如参与门店的盘点、整理工作等。 【岗位要求】 1、了解财务管理和会计基础知识。 2、为人诚实,责任心强,具有良好的职业道德和职业操守。
  • 救生员

    4千-5千
    西安 | 1年以上 | 学历不限 | 提供食宿
    • 五险一金
    • 带薪年假
    • 管理规范
    • 技能培训
    • 岗位晋升
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    【职位描述】 1.负责指定工作区域的所有职责和任务。关注、回顾重点任务清单,并根据行业趋势、客人期望和运营理念等对其进行修改。 2.为健身中心的的销售做出贡献。 3.提供礼貌、专业、有效及灵活的服务。 【任职要求】 1. 有相关工作经验 2. 团队合作能力强 3. 快速的适应力及学习能力 4. 严谨细致,积极主动 5. 较强的沟通能力
  • 西安 | 经验不限 | 大专
    • 五险一金
    • 带薪年假
    • 管理规范
    • 技能培训
    • 岗位晋升
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    【职位描述】 1.确保遵循与财务记账,资金处理及营业执照相关的酒店、公司及当地的政策与法规等,及时准确的汇报财务信息。 2.协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 3.负责准确、及时地收货,并严格记录酒店接受的所有货物和服务。 4.确保对所有包括本埠及进口物料在内的收货工作都有正确记录。 5.负责将所有收到的货物及时准确地输入酒店计算机系统,向物料部经理和会计部门提交所有收货活动的日报。 6.确保及时处理好所有供货商办理赊账要求及相关文件,及时将退货返还给供货商。 7.确保从供货商或签约卖家处收到的所有货品都能满足酒店需要、符合酒店标准。 8.寻找货源,取得采购要求的所有报价。 【任职要求】 1. 国际五星级酒店工作经验优先 2. 能够使用Birchstreet系统优先 2. 团队合作能力强 3. 快速的适应力及学习能力 4. 严谨细致 5. 较强的沟通能力
  • 常州 | 经验不限 | 本科 | 提供食宿
    • 五险一金
    • 带薪年假
    • 包吃包住
    • 节日礼物
    • 员工生日礼物
    • 年度旅游
    • 技能培训
    • 岗位晋升
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    岗位职责 1、制定及执行市场销售计划 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势,设立市场目标。 4、走访客户,根据市场变化,并不断改进服务工作。 5、审核服务活动的策划方案,组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等,对内做好各部门的推销和宣传活动等,管理美工制作,以达到酒店经营的宣传目标。 岗位要求 1、大专以上文化程度;1年以上同岗位工作经验。 2、按照公司整体要求,制定和组织实施公司在市场策划、销售管理、客户服务的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等,支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语良好。
  • 福州 | 经验不限 | 学历不限
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 节日礼物
    • 人性化管理
    • 过节礼金
    • 提供社保
    • 提供餐补
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    【岗位职责】 1、负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。 2、进行有关的市场计划分析制定部门工作计划,完成工作报告。 3、使客房达到最高出租率,获取最佳的客房收入。 4、督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。 5、保持良好的客际关系,能独立有效地处理宾客投诉。 6、协助酒店与更高一级领导处理突发事件。 【岗位要求】 1、大专以上学历,有同岗位工作经验2年以上。 2、熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。 3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4、有效贯彻、落实并完成部门制订的每月工作计划。 5、英语对话流利,有较强的协调管理能力,具有一定的销售能力。 6、全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。
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