Responsibilities:
1. Maintains a detail record of all incidents (guest or employee), all finding and all other relevant items to the event in either IDR or GIA.
2. Maximizes every opportunity to increase revenue by up selling.
3. Ensures that procedures set with regards to hotel key system is strictly adhering to.
4. Interacts with guests at all opportunity, resolves guest complaints and monitor to ensure to meet guest satisfaction.
5. Ensures all guests is handling quickly and efficiently in all their needs.
6.Ensures the billing for VIP/Attention guest is accurately prepares. Make sure to present when they are leaving.
7. Ensures to collect guest preference before shift ended.
8. Ensures all the rebate (Breakfast/Honor Bar /Room Charge) forms are complete and have Manager singed.
9. Adhere to the specified hygiene and personal appearance standards of the hotel and his/her area.
10. Prepares and follows up on maintenance orders issued.
Requirements:
1. Good Presentation, neat, well groomed.
2. Minimum 1 year as guest service hotel industry.
3. Confident and good communication.
4. Motivator and team builder.
JOB SPECIFIC DESCRIPTION
To supervise the assigned station / section of the outlet kitchen, in order to prepare a consistent, high quality product and ensure courteous, professional, efficient and flexible service that supports the outlet’s operating concept and Hyatt International standards.
QUALIFICATIONS
Minimum 2 years work experience as Chef de Partie or 3-4 years as Demi Chef de Partie/Commis in a hotel or large restaurant with good standards; preferably with experience in luxury international brands. Qualification in Kitchen Production or Management will be an advantage. Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards will be essential. Basic Computer Skills in MS Office, and Recipe Maintenance System is preferred.
本科应届生或实习生
1.PC knowledge: Word, Excel, Web and basic knowledge of Desktop Publishing System.
电脑知识: Word, Excel; Web 和基本台式印刷系统知识。
2.Willing to develop in hotel sales and marketing and take the challenges.
有意向从事酒店的市场销售工作,并愿意接受挑战。
2.With strong teamwork spirit and Good interpersonal skills.
拥有较强团队合作精神,较强的人际交往能力。
3.Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。
5.Be good at English speaking and writing.
良好的英语口语和读写能力。
Provide prompt, efficient and courteous services to guests;
向客人提供及时、高效和礼貌的服务;
Conduct regular inspections of pool grounds to ensure cleanliness standards are maintained;
对游泳池进行定期视察,以确保其达到清洁标准;
Maintain thorough knowledge of all emergency procedures and first aid skill;
具有全面的应急措施知识及急救技能;
lifeguard certificate preferred.
持有救生员证。