• Conducts shift briefings to ensure hotel activities and operational requirements are known
• 进行有效的交接班简报工作,以明确酒店活动和运营要求
• Supervise front office operations during assigned shift including:
• 在当班期间监督前厅部运营情况,包括:
o Maintenance of guest information
o 维护客户信息
o Maintenance of information about local events
o 维护当地活动的信息
o Compile occupancy statistics
o 统计入住情况
o Supervise the use of he public address system
o 监督公共广播系统的使用
o Supervise group bookings
o 监督团组预订情况
o Assisting with serious complaints
o 协助解决严重投诉问题
• Supervise cashiering activities during shift including:
• 在当班期间监督收银活动,包括:
o Cash handling and banking procedure
o 现金处理和银行业务程序
o Dealing with irregular payments
o 处理非法支付情况
o Instructing staff in credit policies and facilities
o 就信用政策和设备对员工进行指导
o Instructing staff in cash security procedures
o 就现金安全程序对员工进行指导
o Carry out debtor control
o 实施应收帐款控制
o Prepare reports
o 准备财务报告
o Supervise the cashiering system
o 对收银系统实施监管
• Works with Superior and Human Resources on manpower planning and management needs
• 与上级领导和人力资源部一起进行人力规划和管理需求。
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
• 与上级领导和财务总监一起编制和管理部门预算。
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
• Proficient in the use of Microsoft Office and Front Office System
• 熟练使用微软办公软件和前台系统
• Problem solving and organizational abilities
• 具有解决问题和组织能力
• 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
• 拥有1年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。
Take order and serve the guest according to the sequence.
根据顺序,为客人点单并服务。
Up-sell product.
销售产品。
Maintain guest supplies and control the cost.
维持营运的供应品和控制损坏量。
Ensure beverage stock in the bar is correct.
在下班时,确保饮料的存货是正确的。
Ensure buffet set up and service according to the standard.
确保自助餐的布置是按照标准的并在服务中掌控自助餐。
Ensure smoothly service according to the task arranged.
根据部门分配的任务,确保流畅的服务。
Handle enquiries and require in food and beverage.
必需能处理任何有关食物和饮料的询问和要求。
Assists in conducting monthly inventory checks on all operating equipment and supplies.
协助每月对所有设备和存货进行检查。
Provide guidance before serving.
在服务之前,必需做指导。
Knowledgeable in food and beverage, Able to up-sell and recommend food and beverage.
对菜单中的食物和饮料要非常了解,并能向客人推荐食物和饮料的组合,就像促销中的选择一样。
Able to train the new coming staffs and trainees.
有能力培训新员工和实习生。
Maintain communication with stewarding, house keeping and engineering, Ensure restaurant clean and well maintained.
与餐务部,客房部和维修部门进行良好的沟通,确保餐厅的干净、保修。
Provide food and beverage according to the menu.
根据设计的菜单,提供饮料。
Exchange the position flexible.
对餐饮部或酒店其他部门的岗位进行灵活的调换。
Provide efficient and high quality service all the time.
始终提供高质量、快速的服务。
Set up and tune over the table in the meal period.
根据不同的用餐时间,进行不同的摆台并在用餐高峰时,从新摆台。
Change the linen according to the schedule.
根据布草房建立的安排表,把脏的布草送到洗衣房并把干净的拿回部门。
Set up tables according to the Department Operation Manual.
准备摆台并按照部门营运手册来执行工作职责。
Collect the needs in food and beverage.
收集所有食物和饮料的需求。
Fold napkin when not busy.
在不忙的时候,叠餐巾。
Strict in restaurant opening hours.
严格遵守餐厅的营业时间。
Maintain bar area tidy and clean.
始终确保服务台、吧台和周围环境的干净和有条理。
Strict in control guest supplies, Release breakage and waste.
控制营运的供应品,减少损害和浪费。
Handle guest require in a professional and efficiency manner.
用礼貌和有效的方式,解决客人的要求。
Fully understand and strict in Department Operations Manual.
完全理解并执行部门的营运手册。
All the work process according to the work plan and training task list.
所有工作都要按照工作计划和部门培训工序表。
Fully understand F&B Top 20.
完全理解并应用餐饮部Top 20’s的理念。
Fully understand and support Hyatt F&B vision and mission.
完全理解并坚持凯悦餐饮部远见和任务。
厨师的职责是根据指示并按照工作标准去准备、加工和提供食品。
1. Cooks, prepares and bakes foodfor associates as per the standard recipes.
根据标准食谱卡、为员工准备和制作食品。
2. Guides subordinates in thepreparation and presentation of dishes
在准备和解释菜品时要指导下面的员工。.
3. Follows the outlined standardand procedures precisely.
遵守本部门的标准程序
4. Maintain high standards ofpersonal hygiene, grooming and presentation.
保持高标准的个人卫生及形象
5. Ensures correct and safe use ofall equipment, machinery and tools.
确保正确安全的使用所有装备机器和工具
6. Always maintains high standardsof food hygiene, cleanliness and tidiness in the kitchen, storage, fridge’sand freezers.
高标准的保持工作区域储存区域保鲜及冷冻冰箱的卫生干净整洁
7. Makes sure that all food itemsare received, checked, and stored correctly.
保证准确收货和充足的库存。
8. Ensures that all the kitchenequipment is in good working order and reports any faults or damage.
保证所有的厨房设备正常工作如有问题马上报告
9. Participates in on goingtraining of subordinates.
参与培训员工
10. Attends all scheduled training at his, her level.
参加相应级别的培训
11. Maintains a safe and secure working environment.
保持安全可靠的工作环境
12. Initiates action to correct a hazardous situation and notifysupervise/managers of potential danger.
采取行动排除危险,向上级或经理报告危险隐患
13. Adheres and ensures that all policies and procedures, and Staffhandbook regulations are abided by.
坚持和保证遵守所有的政策程序,和喜来登的员工手册
14. Deals effectively with guests and workplace associates usingMarriott International standards.
随时使用万豪人满意标准为客人和员工服务。
15. Works effectively to promote harmony and teamwork
在团队内有效的工作.
16. Support the Sous Chef in the overall smooth operation of the kitchenensuring prompt service at all times.
在厨房运作方面支持厨师长工作,保证提供高效率的服务
17. Carry out other tasks as directed by your immediate supervisor.
执行由上级领导布置的工作。
能力要求
1. Must have good
knowledge of Chinese Kitchen and skills.
基本的中厨专业知识和技能
2. Handle basic working terminology and techniques.
掌握基本工作术语和方法
3. Be willing and able to train and motivate
ambassadors
能够培训和激励员工
4. Must possess the necessary skills to be able to
work hands on, and
provide on the job training to ambassadors to meet the set standards
有必要的工作技巧,提供工作方面知识培训,并帮助员工达到标准
1. Works in preparing ingredients for cooking.
准备配料以备烹饪。
2. Measures and mixes ingredients according to standard receipts. Using a variety of kitchen utensils and equipment.
使用不同的厨房器皿和设备,根据标准配方来混合配料。
3. Sets up mise en place daily; cuts and prepares foodstuffs and ingredients for cooking.
准备每日的准备工作,切割和准备食品配料已备烹饪。
4. Listens to supervisor regarding new recipes. obtains cooked food or other items from freezer; heats pre-cooked food items as orders come in.
听取主管的新配料单,现点现做。
5. Portions off, trims and garnished food items on serving plates.
份量及食品盛放美观。
6. Cooks food following standard recipes and under the supervision of the Chef de Partie.
按助理厨师长的标准配方要求。
7. Ensure cleanliness and maintenance of equipment, work areas and cold rooms
确保冷库,工作区域设备的清洁和维护。
8. Cleans and maintains work area, equipment, cold rooms and refrigerators.
清洁,维护工作区域,设备,冷房和冰箱。