招聘宾客服务主管、夜班宾客关系主管、宾客服务接待,宾客关系主任GRO, 总机宾客服务接待。
· Conducts shift briefings to ensure hotel activities and operational requirements are known
· 进行有效的交接班简报工作,以明确酒店活动和运营要求
· Supervise front desk operations during assigned shift including:
· 在当班期间监督前台运营情况,包括:
Maintenance of guest information
维护客户信息
Maintenance of information about local events
维护当地活动的信息
Compile occupancy statistics
统计入住情况
Supervise group bookings
监督团队预订情况
Assisting with serious complaints
协助解决严重投诉问题
· Supervise cashiering activities during shift including:
· 在当班期间监督收银的活动,包括:
Cash handling and banking procedure
现金处理和银行业务程序
Dealing with irregular payments
处理非正常的付款情况
Instructing staff in credit policies and facilities
就信用政策和设备对员工进行指导培训
Instructing staff in cash security procedures
就现金安全程序对员工进行指导
Carry out debtor control
实施应收帐款控制
Prepare reports
准备财务报告
Supervise the cashiering system
对收银系统实施监管
· Works with Superior on manpower planning and management needs
· 与上级领导一起进行人力规划和管理需求的讨论
· Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
· 按照既定标准和工作程序,对客房、走廊、布草房和餐具柜进行清洁。
· Replenishes guest supplies
· 补充客用品。
· Ensures guest services specified by superiors and guests requests are promptly and courteously met
· 及时、礼貌的完成上级指定的对客服务并满足客人的要求。
· Reports damage or malfunction in hotel rooms to superior
· 向上级汇报酒店客房内的损坏或故障情况。
· Maintains equipment in proper state of cleanliness and repair
· 保证设备的清洁和修缮。
· Maintains a section room report
· 完成区域客房报告。
· Maintains a daily room checklist
· 完成每日客房检查工作单。
· Meets with superior and takes on daily assigned tasks
· 与上级会面并承担每日分配的任务。
· Reports and submits lost and found articles to superior immediately
· 及时向上级汇报和上交与客人遗失物品。
· Report guest complaints to superior immediately
· 及时向上级汇报客人的投诉。
· Reports unusual behaviour/activities on floors to supervisor
· 向上级汇报楼层里的反常行为和活动。
· Records room status in allocated section accurately
· 准确记录在划定的区域内的房间情况。
· Complies with hotel’s health, safety and hygiene policy
· 遵守酒店的健康、安全和卫生政策。
· Adheres to personal grooming and hygiene standards
· 保持个人仪容和卫生标准。
· Attends meetings and training sessions as required
· 按要求参加会议和培训活动。
· Carry out valet services when required including delivery of linen or processing laundry orders
· 如有需求则完成贴身管家服务,包括派送布草或处理洗衣预订等。
You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Regency Club AM is responsible to ensure the smooth operation of the hotel's executive floor, including check-in and check-out of guests, as well as the running of the executive floor lounge.
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years Rooms Division work experience as Assistant Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.
Job Purpose:
工作目的
To assist in directing, controlling and coordinating all outlet
activities ensuring the outlet meets its financial and guest satisfaction
objectives.
辅助上级指导,监督及统筹部门所有的项目实现其财务和客户满意度目标
KEY RESULT AREAS
主要工作职责
1. Directs and controlsall subordinate staff to ensure that all day to day operational matters arehandled on time and guest expectations are met
指导并监督下属员工确保日常运营并达到客人期望值
2. Provides guidanceand assistance to the outlet employees helping them in the execution of theirduties and responsibilities
为下属员工提供指引并辅助他们履行应完成的任务及责任
3. Oversees the servicestandards in the outlet ensuring that they conform to the requisite standardsand meet or exceed customer expectations
执行对服务流程标准的监督以保证员工符合规定的标准同时达到或超越客人的期望
4. Liases with thekitchen, stewarding, bars, housekeeping and engineering to ensure that theoperation runs smoothly in areas of joint responsibility
与厨房,管事部,酒吧,客房部及工程部等相关部门协调以确保每日运营顺利进行
5. Assists in theplanning and execution of promotional activities as directed
按要求辅助上级计划与执行食品的促销活动
6. Maximizes revenue inthe outlet by implementing upselling procedures
通过实践产品推销技巧实现利润最大化
7. Assists inmonitoring and controlling the financial performance of the outlet controllingcosts and expenses
在成本与花销的控制等财务事项中发挥监督与控制的作用
8. Assists inmonitoring and controlling the hotel’s OE inventory and participates ininventory taking
监督及管理酒店的盘点并积极参与盘点的具体工作
PERSONAL SPECIFICATION
个人能力描述
· Good local and English language skills
良好的地方和英语语言技能
· Sound organizational skills
良好的组织技能
· Sound leadership and motivational skills
完善的领导和激励技巧
· Sound administrative ability
健全的行政能力
· Able to handle demanding workload
处理规定的工作量的能力
Job Purpose:
工作目的
To ensure ongoing day to day air conditioner maintenance as well as preventative maintenance is carried out in an efficient and timely manner according to engineering practices.
根据工程部的实际要求确保每天的维修和预防性维护工作有效率地有条不紊开展。
KEY RESULT AREAS
主要工作职责
1. Conducts routineproperty inspections as directed to determine maintenance requirements orupgrades and improvements to the property and its assets.
进行设备设施的日常检查, 决定对资产的维修需求升级和提高
2. Responsible forensuring that all rules and regulations regarding safe working practices arecomplied with
负责确保安全操作的规章制度落到实处.
3. Handles specific jobrequests as directed in an efficient and timely manner
用有效和及时的方式, 有引导地处理具体的工作要求.
4. Participates inpreventative maintenance programmes as directed
有引导地参与预防性维护程序.
5. Assigns specifictasks and job requests to subordinate staff and supervises their day to dayactivity
委派具体的任务和工作要求给下属员工, 并监督他们每天的行动.
6. Co-ordinates withDepartment Heads regarding specific maintenance activities
和部门领导协调关于具体的维修事宜.
7. Reports any abnormalor extraordinary incidents to the Duty Engineer and asst.Chief Engineer for hisaction and follow up
向值班工程师、副总工程师汇报异常的或特别的事件, 以便其行动和跟进.
8. Assists in themaintenance of efficient administration preparing and submitting reports ontime as directed
协助有效的维修管理, 准时准备并递交报告.
PERSONAL SPECIFICATION
个人能力描述
• Good organizational skills
好的组织能力
• Ability to read and write
好的听写能力
• Specialist engineering skills
专业的工程技能
• Able to handle demanding workload
能够处理苛求的工作量
• Sound knowledge of working practices of the Engineering
良好的工程工作知识
• Good administrative abilities
良好的管理能力
• Proven track record in hotel of similar standard in similar capacity in Asia/Pacific
在亚太地区的四五星级酒店有工作绩效记录
• In possession of all faculties
拥有所有主要能力
• Strong stamina
良好的精神面貌
Job Purpose:
工作目的
Under the general guidance of
Reservation Manager, To maximize the yield of the hotel by directing,
controlling and coordinating all reservation activities for Hotel.
在预订部经理领导下,控制,协调所有预订工作,使酒店收益最大化
KEY RESULT AREAS
主要工作职责
1.
Directs
and co-ordinates subordinate reservation staff to ensure that day to day
operational matters are handled on time.
指挥,监督,协调属下员工确保工作能够有序地进行
2.
Handles
all reservation correspondence and inquiries quickly, efficiently and
accurately for Hotel.
能快速,有效地处理预订要求。
3.
Ensures
that all reservation details are accurately entered into the computer in a
timely manner.
确保所有预订信息都被规范,及时地录入系统
4.
Regularly
update the database ensuring accuracy of details.
随时更新数据确保准确
5.
Ensures
that contract rates and allotments in the computer are up-to-date and
current.
确保合同价及保留房实时有效
6.
Monitors
the hotel room inventory, maximising the yield.
监督房态,使收益最大化
7.
Monitors
and controls the hotel overbooking status ensuring it remains within the
predetermined levels.
监督并控制酒店超额预订,确保它在可控制的范围之内
8.
Organise
and maintains trace and filling system for all reservations.
维护,更新所有预订程序
PERSONAL SPECIFICATION
个人能力描述
·
Fluent in both mandarin and English
良好的中英文语言技能
·
Good administration skills
突出的组织和行政能力
·
Ability and experience in working computers
具备商业电脑使用经验和能力
·
Well organised and systematic
良好的系统分析和组织能力
Job Purpose:
工作目的
Directs and supervises the actions of all
attendants to ensure hotel guest satisfaction is achieved.
指导和管理所有服务员的行动,确保能够达到酒店客人满意度
KEY RESULT AREAS
主要工作职责
1. Directs and controls all subordinate VillaAttendants to ensure that all day to day operational matters are handled ontime and guest expectations are met.
知道和控制所有下属的服务员,确保每天的运营事宜得到及时处理和满足客人需求。
2. Assigns villas for cleaning as per schedules andmonitors the cleaning process.
按要求安排清洁和监管清洁程序。
3. Ensures that vacant rooms are cleaned on time,checks them on completion of cleaning and reports back to housekeeping oncecomplete.
确保空房及时清洁,检查清洁完成情况,完成时及时报告给办公室。
4. Reports engineering failures and breakdowns andfollows up on repair schedules
报告工程缺陷,跟进维修的进度。
5. Oversees the cleanliness and maintenance ofhousekeeping pantries ensuring par stocks are properly in order
监督客房部工作间的干净和维护,确保物品摆放有序。
6. Monitor plant condition and report any problems tosupervisor immediate.
监管植物状况,发现问题立即报告给上级主管。
7. Oversees the mini bar operation ensuring bars arerestocked in a timely and efficient manner.
监管小酒吧的运营,确保酒吧的补充及时有效。
8. Oversees the issuing, controlling and application ofhousekeeping cleaning chemicals.
监管客房部清洁用品的发放,控制和使用。
PERSONAL SPECIFICATION
个人能力描述
· ExcellentEnglish language skills
优秀的英语技能
· Goodcustomer relations skills
良好的与客人沟通技能
· Positiveoutgoing personality
积极的开朗的外向型的个性
· Abilityto lead, motivate and develop a team of individuals
领导团队的每个人,积极学习,发展自我的能力.