§ 全面落实酒店餐饮部的各项标准。
Ensures that minimum brand standards have been implemented.
§ 充分落实凯悦温情和餐饮部经典20条。
Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
§ 积极响应客人的合理建议,并尽快改善。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§ 团队协作,主动灵活待客,顾客至上,酒店的大局为重。
Works closely with other Food and Beverage Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§ 保证管事部的员工始终会以主动灵活的工作方式与其他部门的员工共事。时刻铭记我们的工作理念是“我们群策群力”。
Ensures that Stewarding associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
§ 保证按照操作手册使用餐饮部内的所有仪器。
Ensures all F&B equipment and other facilities in the Outlet kitchen are maintained according to the Departmental Operations Manual requirements.
§ 努力满足每个餐厅的需求。
Constantly strives to satisfy the needs of the Outlet by providing the necessary operating equipment.
§ 严格控制库存,和固定设施的使用。并且确保所有的厨房都设施完善。
Strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
§ 保养和清理每个厨房及厨房内的设施。
Maintains the cleanliness of the Outlet kitchens and equipment.
§ 保证餐饮部后场的干净有序。
Assists to ensure that the back-of-house areas are kept clean and organised.
§ 协助客房部经理及客房部副经理确保部门顺畅有效的运转,并且确保部门的运转严格遵照部门政策和程序进行。
Assists the Assistant Housekeeping Manager and Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
§ 确保客房部的服务遵循运营手册中的规定。
Ensures Housekeeping service standards are in accordance with the Operations Manual.
§ 记录当班日志,并跟进来自其他主管的未尽事宜报告。
Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
§ 为客房服务员准备工作记录表。
Prepares worksheets for daily Housekeeping Attendants.
§ 准备迷你吧和库房盘点报告,及房间缺陷清单。
Prepares reports for Mini bar, Inventory, Room defects.
Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.
§ 礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships. space at font 10
§ 与副经理一起准备每周工作安排表,确保其反映行业需求和主要的绩效指示。
Works with the Assistant Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
§ 记录万能钥匙的使用和发放情况。
Issues and keeps record of master keys.
§ 准备并分发房态记录表。
Prepares and issues Room Status Report.
§ 分配开夜床服务的用品。
Distributes “Turndown” amenities.
§ 负责客房服务员的工作分配和具体职责。
Assigns duties and responsibilities to Housekeeping Attendants.
§ 根据上一个班次的报告收集必要的信息。
Collects report from previous shift Floor valets.
§ 交接工作后,跟进未尽事宜。
Obtains and follow-up handover work from previous shift Floor valets.
§ 客房检查。
Inspects guest rooms.
§ 检查服务员的开夜床服务。
Checks the standard of “Turndown” services by Attendants.
§ 根据房态状况与前厅部保持联系 。
Liaises closely with the Front Office regarding guestroom status.
§ 上报并跟进维修和保养工作。
Reports and follow-up on repair and maintenance.
§ 通过电话及时更新房态。
Updates room status via telephone interface system.