Responsible for assigned floors and guest rooms during shift 1.  当班时负表所有分配的楼层和客房。 Work closely with the Reception to ensure correct room status at all times. 2.  与前台接待部门密切合作以确保任何时间段房态的准确性。 Ensure highest standard of cleaning in assigned areas 3.  确保所分配的区域的高度清洁。 Ensure guest privacy is respected when DND status is displayed 4.  确保在“请勿打扰”状态下维护客人的隐私。 Supervise turndown service 5.  监督夜床服务。 Responsible for strict key control 6.  负责钥匙的严格控制。 Inspect regularly guestroom corridors and public areas 7.  对客房走廊和公共区域进行常规检查。 Report maintenance issues promptly to Engineering 8.  迅速向工程部汇报维护情况。 Ensure compliance of Lost & Found procedures 1.  确保严格遵照失物招领程序办事。 Discipline staff when necessary 2.  必要时刻约束员工遵守纪律。 Check Housekeeping associate’s grooming, personal hygiene and appearance 3.  检查客房部员工的仪表,个人卫生和形象。 Assist with the preparation of associate’s duty roster 4.  协助制定员工排班表。 Assist with staff training and development 5.  协助进行员工的发展培训。 Provide ongoing advice and support to associate’s under your supervision 6.  持续向所管辖的员工提供帮助和建议。 Supervise associate’s performance 7.  指导员工工作表现。 Provide one to one instruction to staff members when required 8.  必要时对员工进行个别面对面指导。 Deliver high quality service to guests 9.  对客提供高品质的服务。 Ensure guest needs and reasonable requests are met 10. 确保满足客人需求与合理的要求。 Seek opportunities to continually improve guest service, by reporting guest comments 11. 通过汇总分析宾客意见以不断提高对客服务水平。 Take appropriate action to resolve guest complaints 20采取恰当的方式解决客人的投投诉 Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests 21熟练掌握产品和服务知识，以便于向客人介绍和销售服务和服务设施。 Adhere to the hotel’s security and emergency policies and procedures 12. 严格遵守酒店安全紧急制度和操作程序。 Log security incidents and accidents in accordance with hotel requirements 13. 依照酒店要求进行安全日志和事故记录。 Adhere to hotel cleaning and maintenance programs 22严格遵守酒店的清洁和保养程序 Ensure a high level of cleaning is maintained in your work area 23保持维护所在工作区域的高度整洁 Ensure all reporting and servicing deadlines are met on a timely basis 24保证所有报告和服务都按时完成。 Check Due out and Arrival rooms. 25查退房和预订房 Carry out other tasks as directed by your supervisors 26完成上级交待的其它任务 要求：  1.良好的客房楼层日常管理操作知识  2.管理技能培训和具有丰富的工作经验  3. 1到3年的楼层主管工作经验   4.基本的电脑技术: Word , Excel ,