Experience in Hospitality or spa industry preferred 最好有服务性行业或者Spa行业经验 Previous experience is advantage 有相关工作经验者优先 Fluent in spoken and written English 英语口语和书写俱佳 Positive attitude toward leadership and team work 有领导和团队工作的能力 Good in interpersonal skill 良好的沟通技巧 Job Responsibilities工作职责 1. To answer all incoming phone calls in a professional and friendly manner. 以专业友好的态度接听所有打进来的电话 2. To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments. 回答顾客提出的问题, 包括Spa提供的护理, 可预约的时间, 护理的时间长度和费用 3. To effectively suggest alternatives to guests if their first requests can not be met. 如果顾客要求的时间不能满足, 则有效建议其他选择 4. To schedule appointments in such a way that staff is available to handle all bookings. 在员工可以完成所有预约的前提下合理安排预约 5. To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations. 在结束电话前对所有顾客礼貌地确认预约时间和说明取消政策 6. To interact with guests, including but not limited to : 和顾客联系时, 包括但不仅限于以下各项 a. Dealing with guest complaints.处理顾客投诉 a. Conducting spa tours.负责Spa参观 a. Assisting with spa promotions.协助Spa宣传 a. Assisting with journalist visits and photo shoots协助记者访问和拍摄照片 a. Conducting travel agents site inspections负责旅行社参观现场 a. Offering complimentary 5 minutes massages after conducting spa tour.参观完Spa 后提供5分钟免费按摩 a. Presenting complimentary gifts to guest after conducting spa tour.参观Spa后赠送免费礼物给顾客 7. To assists in the ongoing practice of dialogues in English and Japanese, regarding spa treatments and dialogues during treatments. 协助对理疗师有关护理和护理时所用对话的英语和日语的继续培训 8. To be well informed and educated in all aspects of Mandara Spa facilities, policies and procedures. 对于Mandara Spa 的各项政策程序和设施都十分熟悉了解 9. To supervise completion of tasks regarding all daily check list, and delegated tasks as necessary to staff to ensure completion in a timely manner. 根据每天的检查表管理工作并把工作分派给员工, 确保工作及时完成 10. To insure complete preparation of weekly requests of par stocks and supplies. 准备好每周的存货和物品 11. To assist in the preparation of reports, including : 协助准备以下报告, 包括 a. Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.员工考勤: 病假, 无薪休假, 特殊情况等 a. Guest complaints, incident reports regarding staff or guest.根据员工和顾客双方, 负责顾客投诉, 事故报告 a. Monthly summary of treatments and guest information.每月有关护理和顾客信息的总结 a. Daily sales of services and retail.每日服务和零售的情况