作为房务部的战略业务领导。负责集团旗下酒店前厅，客房及其他相关的经营部门质量的规划、开发、实施和评估。该职位与直接下属一起制定和实施部门战略，确保品牌服务战略和品牌计划的实施。确保部门运营符合品牌标准，满足客户需求，确保员工满意度，专注于增加收入并最大化部门的财务绩效。制定和实施酒店整体战略，提供产品和服务，以满足或超越品牌目标客户和员工的需求和期望，并为业主和公司提供投资回报。遵守公司的政策和程序。
As the strategic business leader of the Housekeeping Department. Responsible for the planning, development, implementation and evaluation of the quality of the Group's hotel front office, rooms and other related business departments. This position works with direct reports to develop and implement departmental strategies and ensure the implementation of brand service strategies and brand initiatives. Ensure department operations meet brand standards, meet customer needs, ensure employee satisfaction, focus on increasing revenue and maximize the department's financial performance. Develop and implement the overall hotel strategy to provide products and services that meet or exceed the needs and expectations of the brand's target customers and employees, and provide a return on investment for the owner and the company. Comply with company policies and procedures.
职责义务：
Duties & Responsibilities:
1.作为房务部运营的战略业务领导者。 职责范围包括前厅、商务中心、水疗健身和客房服务。
As a strategic business leader for room operations. Responsibilities include front office, business center, spa fitness and room service.
2.与直接下属（部门经理）合作，制定和实施部门战略，确保品牌服务战略和品牌计划的实施。 该职位确保客房运营符合品牌标准，以客户需求为目标，确保员工满意度，专注于增加收入，并最大限度地提高部门的财务绩效。
Work with direct reports (department managers) to develop and implement department strategies and ensure the implementation of brand service strategies and brand plans. This position ensures that room operations meet brand standards, target customer needs, ensure employee satisfaction, focus on increasing revenue, and maximize the department's financial performance.
3.制定和实施房务部的运行计划、预算计划。
Develop and implement the operation plan and budget plan of the room department.
4.优化房务部的管理体系，下达房务部的运行管理目标。
Optimized the management system of the room department and issued the operation management objectives of the Room department.
5.全面控制部门的管理费用、固定费用和变动费用，节约开支。
Comprehensively control the department's administrative expenses, fixed expenses and variable expenses to save expenses.
6.定时查阅各部门的工作日记和每周总结汇报，督查各部门的工作进度及时发现问题，纠正偏差，作出处理。
Regularly consult the work diaries and weekly summary reports of all departments, supervise the work progress of all departments, timely find problems, correct deviations, and deal with them.
7.对本部门的安全、消防、卫生工作负责，及时掌握新的规范、条例。因地制宜的实施好各种防范工作。
Responsible for the safety, fire and health work of the department, and timely grasp the new norms and regulations. Implement various preventive work according to local conditions.
8.熟悉本部门经营范围内的经营管理和行政管理知识，了解与商业、酒店等经营有关的法律法规知识。
Familiar with the business management and administrative management knowledge within the business scope of the department, and understand the laws and regulations related to business, hotel and other operations.
专业知识技能：
Job Knowledge / Skill:
1.大专（含）以上学历，酒店管理、企业管理等相关专业。
College degree or above, major in hotel management, business management, etc.
2.10年以上前厅部、客房部或市场销售管理运营或相关专业领域的工作经验。
10 years or more working experience in front office, housekeeping or sales management or related field.
3.具有良好的沟通技巧和对客沟通能力，和超前的创新意识、营销思路和丰富的房务管理经验。
Have good communication skills and ability to communicate with customers, as well as advanced innovation consciousness, marketing ideas and rich experience in room management.
4.适应性强，灵活并能有效地接受和应对变化。
Adaptable, flexible and able to accept and cope with changes effectively.
5.优秀的中英文听说读写能力。
Excellent listening, speaking, reading and writing skills in Chinese and English.
6.熟悉并掌握Opera酒店管理系统及各类办公软件。
Familiar with Opera hotel management system and various office software.
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