Revenue Administrative Duties
Assist in the preparation of the agenda, critiques tracking, competitive analysis and other supporting documents for
presentation at market sales strategy meetings.
Assist in the implementation of hotel sales strategy in the reservation and inventory systems.
Escalate technical questions related to the reservations and property management systems to the correct support
desk in a timely manner.
Compile group pace and productivity reports.
Update market and property specific sales strategy reports on a daily basis.
Assist with training of new associates as necessary on revenue management tools.
Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand,
updating group forecasting and running daily system checks.
Inventory Control
Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate
reservation system information.
Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and
strategy to properties.
Facilitate completion of Competitive Pricing Analysis. Generate all necessary reports for Revenue Management
meetings.
Computer Skills
Use computer systems and software packages to input, access, modify, store, or output information.
Enter and retrieve data from computer systems using a keyboard, mouse or trackball.
Guest Relations
Address guests' service needs in a professional, positive, and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and
watching/listening to guest preferences and acting on them whenever possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific
process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the
guest's name when possible.
Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages,
promotions, entertainment, restaurants, special events).
Accommodate and document special requests.
Communication
Speak to guests and co-workers using clear, appropriate and professional language.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in
one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before
placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Physical Tasks
Enter and locate work-related information using computers and/or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance.
Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect the privacy and security of guests and coworkers.
Perform other reasonable job duties as requested.
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