To ensure guest satisfaction by providing excellentfood and beverage service, in a friendly, competent and professional manner,maximizing guest’s experience. Promoting a fun work environment and being ateam player.
无论在餐厅或是酒吧为客人提供五星级的殷勤好客餐饮服务，最大限度的令客人满意。每位人才都会通过一线水准的服务，娴熟的专业水准为客人提供出色的餐饮服务，确保客人满意。营造健康的工作环境并融入其中。
Primary Responsibilities主要职责
Administration
行政
· Responsible for guestsatisfaction and serving food and beverages.
负责客人满意度和餐饮服务。
· Monitors and supervises flowof service at the assigned task.
监管和监督分配的任务的服务流程。
· Briefs personnel onpreparations, service and content of menu items.
指导人员做好准备、服务和理解菜单的内容。
· Performs duties common to allwaiters and other duties as may be assigned.
为所有服务员展示职责工作，如有安排，展示执行其他工作。
· Reports records of Sales,guest complaints, solutions and all concerns pertaining to personnel orequipment to Superiors.
向上级报告的销售记录，客人投拆、解决办法及所涉及的人员或设备。
Learning & Development and Talent & Culture
学习与发展和人才与文化
· Ensure wherever possible thattalents are provided with a work place free of discrimination, harassment andvictimization.
确保人才不会受到与工作场所相关的歧视，骚扰和侵害。
· Treats complaints ofharassment and discrimination promptly and confidentially
及时并且保密地处理骚扰、歧视的投诉。
· Treat customers and colleaguesfrom all cultural groups with respect and sensitivity.
谨慎和尊重地对待不同文化群体的客户和同事。
· Identify and deal with issueswhich may cause cross cultural conflict or misunderstanding.
识别和谨慎处理那些可能会引起交叉文化引发的冲突或误解。
· Participates in dailybriefings and monthly communication meetings to discuss various aspects of foodservice and preparation.
参加每日早会和每月讨论食品服务和准备的各个方面的交流会议。
· Trains personnel according toestablished procedures; Conducts orientation of all new Talents and ongoingtraining of all Talent.
根据既定的程序培训人员，知道新人才的入职培训和所有人才的持续培训。
· Establishes effective talentrelations and maintains the highest level of professionalism, ethic andattitude towards all hotel guests, clients, heads of departments and Talents.
建立有效的人才关系，并保持对所有酒店客人、客户、部门主管和同事的最高水平的专业精神，道德素质和态度。
Guest Service Responsibilities
对客服务的责任
· Takes orders, promotesoutlet’s specials and serves in accordance to the established standard.
负责下订单，推销部门特色菜，按照既定的标准服务客人。
· Carry out pre-service dutiesand mis-en-place.
做好服务前的岗前职责和准备工作。
· Ensure grooming and generalappearance of talent conforms to Hotel standards.
确保人才的仪容仪表符合酒店标准。
· Ensure adequate supplies ofmaterials, and requisition for general supplies.
确保材料供应充足，并申请采购所需的物品。
· Ensure all fixtures andoperating equipment is in good working condition.
确保所有的设施和操作设备处于良好的工作状态。
· Ensure good general appearanceand maintenance of restaurant working areas.
确保餐厅的美观和维护工作。
· Carries out assigned duties.
完成分配的任务。
· Attention to detail,perfectionist.
注重细节，追求完美。
· Takes every opportunity to bea “sales person” and promote special events, promotions and facilities.
抓住一切机会成为一名“销售人员”，推广特殊活动、促销活动和设施。
MainComplexity/Critical Issues In The Job主要复杂/关键工作事项
· Attends to guest complaints, requests or inquiries regarding beverage andservices.
关注客人关于饮料和服务的投诉，请求或询问。
· Maintains proper records of Sales, guest complaints, solutions and allconcerns pertaining to personnel or equipment in appropriate logbooks,discusses the same with the Manager.
保留合理的销售记录，在合适的记录本上记录客人投诉、解决办法及所涉及人员或设备，并与经理讨论。
