Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
在餐厅的前部迎接所有宾客和有可能的宾客,确保完成以下工作:
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Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
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确保在开始营业前餐厅准备就绪,侍应生和餐桌服务员都遵守开始营业规范。
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Ensure restaurant operating equipment is clean and in working order
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确保餐厅运营设备的清洁并正常工作。
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Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
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按照酒店的规定保持工服和个人仪容仪表的高标准。
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Welcoming guests to the Restaurant, by using the Restaurant name
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迎客人光临餐厅,使用餐厅的名称。
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Inquiring if they have a reservation and noting it in the reservation book if they do
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询问客人是否有预订,如有预定在预订册上做记录。
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Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
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为客人登记预订并注有用餐喜好,如客人没有预订则在预订册上记录。
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Being attentive to guest requests
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周到的满足客人要求。
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Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
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陪同客人前往喜欢的餐台或预订的餐台,按餐厅标准安排客人就坐。
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Take telephone bookings and document in the Reservation book according to restaurant standards
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接听电话订位并按餐厅的规范在预订冊上记录。
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Train wait staff and bus staff in hostess standards
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按领位员的标准培训员工。
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Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
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周到的为客人服务,并尽可能解决客人的投诉,向上级领到报告所有事件。
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Maintain responsibility of cleanliness of hostess stations
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保持迎宾台的清洁。
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Maintain responsibility of cleanliness of all menus and drink menus
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保持所有菜单和饮料单的清洁。
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Assist with beverage service
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协助饮料服务。
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Assist with food service
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协助食品服务。
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Maintain detailed knowledge of menu, including daily specials
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对菜单有具体的了解,包括每日特价。
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Ensure tables are cleared quietly and efficiently
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确保迅速且高效的清理餐桌。
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Carry food and beverage trays in a safe manner to minimize breakages
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安全的举餐盘使破损将到最低。
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Complete dockets accurately and clearly
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准确和清楚的填写收据。
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Maintain current information on all general activities of the hotel
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了解当前酒店所有的活动。