【岗位职责】 1、在领班的领导下负责客衣，工服及其它客房，餐饮，棉织品的洗涤工作。 2、每日做好班前准备工作，按工作程序，开启，操作，关闭设备。 3、按工作程序及标准做好客衣，工服和棉织品的洗涤和烘干工作。 4、严格按洗涤标准定时，质量，加放洗涤原料，确保洗涤物品的质量。 5、掌握水洗机，烘干机的性能，使用和保养方法，定期做好设备的维护和每日清洁工作。 6、工作期间应随时查看机器的运转情况，发出故障时报修，机器运转中，不得离岗。 7、对于出现的洗涤质量问题，应及时向领班，主管汇报，并分析原因，采取适当补救措施。 【岗位要求】 1、学历不限。 2、有洗衣房工作经验。 3、参加过相关专业培训。 4、熟悉本岗位专业知识。

1、按工作程序，保证维修单、工作指令单上规定的工作尽快地完成。 2、酒店各区域的家具、木制固定设施的维修、维护。 3、天花、玻璃、镜具、标志牌的维护保养。 4、各种沙发、椅子、柜台、墙面包布的维修和更换。 5、家具油漆（含新制家具）及装修板面的油漆。 6、机电设备及其水管、蒸气管、通风管的油漆。 7、各种砌筑工程、地面贴面修补、墙面刷白、天花批灰、刷白、屋面墙面补漏。 任职要求： 1、2年以上同岗位工作经验。 2、掌握装修、装潢的基本知识，并具有一定的审美能力。 3、掌握各种装修材料的工艺特性和操作方法，较熟练地掌握木器制作、维修、修补墙纸、各种五金配件的修理、修补地毯等基本技艺。 4、热爱本职工作，努力学习技术，不断提高业务水平，做到一专多能，举止文明礼貌。 5、身体健康，精力充沛。

岗位职责 1、落实岗位责任制和运行规程，确保所管辖的配电、水暖、空调、锅炉系统的正常运行。 2、实施管理范围内设备的维修保养计划，保证这些计划按预定的规范要求，按时按质完成。 3、对酒店改造工程，外包大修工程应积极组织人员密切配合，保证施工质量与进度。 4、制定本班组的备品、备件计划。 5、检查所辖范围内的设备运行状况、环境卫生、安全保障，杜绝非公务人员进入机房，保证设备安全。 6、组织实施工程部领导的运行调度指令和日常维修改造指令，并监督、检查完成情况。 岗位要求 1、从事设备管理工作5年以上。 2、有强烈的事业心与责任感，对工作一丝不苟，任劳任怨。 3、具有配电、锅炉等系统设备的操作维护、管理知识。 4、对酒店机电工程设备、建筑设备等的布局、功能有较深的了解，具有较强的综合分析、判断能力和应急能力，具有协调运行班组人员关系、合理调配人力和一定的组织管理能力。 5、身体健康，精力充沛。

岗位职责 1.掌握所负责楼层的住客状况，提供对客服务。 2.管理好楼层定额物品，严格控制客用品消耗，做好废品回收。 3.负责对结帐房间的查房工作。 4.负责查收宾客洗衣、酒水的送回和补充工作。 5.负责楼层公共区域卫生的清洁工作和部分房间的清洁工作。 6.负责杯具的清洁与消毒工作。 7.负责脏布草的收集、更换与新布草的折叠、摆放工作。 8.完成易耗品的每期盘点工作。 岗位要求 1.初中以上学历，能吃苦耐劳。 2.有客房工作经验者优先，身体健康，相貌端正。 3.接受过正规客房服务工作培训。

岗位要求 1.高中及以上学历，有从事餐饮服务工作经验的优先录取。 2.对工作认真踏实，工作态度端正，能吃苦耐劳。 3.掌握必需的食品、酒水知识，有一定的中/西/日餐服务技能。 4.身体健康，仪表端正，女162cm以上、男168cm以上，形象气质佳。 5.热爱餐饮服务行业，应届毕业生亦可。

岗位职责： 1. 负责客房和会议销售，紧密的跟进所负责的客户的收入产量，以及与公司商务、散客、会务相关的生意，让酒店住房以及会议产量和收入最大化。 2. 依照销售计划根据各自的市场执行相应的销售活动，积极地参与完成部门销售任务，为整个部门达到销售预算做出贡献。 3. 了解并熟悉竞争对手的所有产品信息，包括公司协议价、主要客户及其产量、酒店客房、餐饮、会务等，并定期向商务经理汇报，协助商务经理预测未来房间的收入和公司/散客/会议/长住客/的平均房价，参与主要的旅行社和会议的活动并促进酒店销售(房间，宴会，服务以及其他设施)。 4. 在商务经理的直接批准下对主要市场的地区制定销售拜访计划，对一些特别地区的市场进行电话销售，向销售总监汇报潜在市场客户的需求范围。与客户服务团队紧密沟通并协同工作，通过定期的酒店招待、宴请及举办主题活动来全面地保持好客户关系。 5. 在主要客户、团队负责人及贵宾到店时欢迎其光临或入住酒店。负责所有散客、团队以及协议客户参观酒店并制定后期跟进计划。  任职要求： 1. 具有良好的沟通技巧，较强的人际交往能力，拥有较强团队合作精神； 2. 有酒店销售经验，有潜在客户资源； 3. 能在强压下胜任工作，认同希尔顿品牌文化，具备保密意识，任何时候对酒店和客人信息保密。 4. 三年以上国际联号酒店销售经验者优先。

【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、大专毕业学历或同等以上（有经验者可放宽学历要求）。 2、有3年以上同星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

擅长前厅网评、会员拓展，熟悉客房卫生管理

擅长网评、团队管理，懂OTA后台操作

【岗位职责】 1、更新改造计划且督促执行，保证酒店设施不断完善，始终处于正常、完好状态。 2、负责工程部的节支运行、保证酒店最大限度的节能、节支。 3、根据营业情况和气候及市场能源价格情况，提出节能运行的计划。 4、负责协调和酒店相关的市政工程等业务部门的关系，以获得良好的外部环境。 5、分析工程项目报价单，对完工的项目组织人员进行评估和验收。 【岗位要求】 1、有同岗位工作经验。 2、必须机电工程设计基础知识、熟悉电子通讯设备、暖通、空调、给排水设备、电梯等的使用和维护管理，熟悉基建、环境保护、安全生产、劳动保护方面的政策与法规。 3、能充分领会上级的经营意图，正确处理上下级之间、部门之间的关系，并能组织和指挥工程部各项工作计划的实施，确保工程部的正常运转。 4、有强烈的事业心与责任感，有较强的自学能力和适应性，秉公办事，不谋私利。

岗位职责： 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练前台各项专业业务和技能，做好对客服务； 5、熟练掌握酒店信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住、退房登记手续； 7、做好与其他部门的沟通工作。   岗位要求： 1. 大学专科以上学历，形象气质佳，流利的英语口语； 2. 性格开朗、头脑灵活、工作踏实，具有较强的服务意识和责任感； 3. 1年以上国际联号酒店前台服务工作经验者优先。

净身高160以上，形象较好。实习不短于6个月

【岗位职责】 1、负责酒店客房、会议、餐饮等产品的销售工作，完成公司下达的销售指标； 2、开发新客户资源，维护现有客户关系，定期拜访重点客户，建立长期稳定的合作关系； 3、收集市场信息，分析竞争对手动态，制定并执行销售策略； 4、参与酒店营销活动的策划与执行，提升酒店品牌影响力； 5、协助处理客户投诉及突发事件，确保客户满意度； 6、定期提交销售报告及市场分析报告，为管理层决策提供数据支持； 7、配合财务部门完成应收账款的对账及催收工作。 【岗位要求】 1、具备较强的市场开拓能力和客户服务意识，能独立完成销售任务； 2、良好的沟通协调能力及谈判技巧，能够有效维护客户关系； 3、具备一定的抗压能力，适应快节奏工作环境； 4、熟悉酒店行业销售流程及市场运作模式者优先； 5、熟练使用办公软件，具备基本的数据分析能力； 6、工作积极主动，责任心强，具备团队合作精神。

Position Summary职位概述 This position Is responsible for all accounting and financial requirements for the Hotel in an environment of tight control. Providing financial support, advice and expertise to the General Manager and Hotel Team, with the aim of maximizing value. To develop the quality of the finance function within the Hotel.  To be an integral part of the HOD structure within the hotel, providing support and technical expertise to the other members of the team. Strong experience in dealing with Owner, Tax Officer and all other related.  负责酒店所有会计和财务要求的严格控制. 为酒店利益最大化,向总经理及酒店团队提供财务支持,建议及专业意见. 发展酒店财务质量. 作为酒店部门经理结构的重要组成部分,为团队的其他成员提供专业意见及支持. 具有与业主,税务官员及相关人员沟通的丰富经验.  Should posses the 9 key competencies – influence, communication, developing relationships, analyzing information, decision making, planning, commercial awareness, resilience and people management. 拥有的9个核心竞争力: 影响力,沟通能力、发展关系、数据分析、决策、计划、商业意识、应变能力和人员管理。 Under each key focus area is a brief summary of the overall objective in the context of the position. This is followed by more detailed descriptions of roles and responsibilities. 在每个主要控制领域下有一个对总体目标的简要说明. 接下来是更加详细的关于角色和责任的说明。 1. Financial Accounting & Control - Best practice financial accounting processes in a robust control environment. 财务会计和控制 - 在健康的控制环境中实践最佳的财务会计流程。 2. Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements and timetables. 全面管理酒店会计记录和财务报告以确认符合公司,业主,法规和财政要求及时间要求。 3. Ensure that the balance sheet is a fair reflection of the assets and liabilities of the hotel. The balance sheet must be regularly reviewed and reconciliation’s performed of all accounts. 确认资产负债表真实反映酒店的资产和负债. 资产负债表必须定期审查及进行所有账户的调节。 4. Ensure compliance with the management agreement with Hilton International, and any Owner / Lease agreement. 确认遵循希尔顿国际的管理协议,以及所有业主/租赁协议。 5. Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs. Ensure compliance with company policy. 维护一个内部控制的重点系统,这将提供一个有效的及的对酒店资产,负债,收入和成本的全面控制. 确保遵循公司政策。 6. Maintain control over the Hotel’s assets, liabilities, income and expenditure on behalf of both the Operator and Owner and provide management, leadership and accountability for the financial performance of the hotel. 代表经营者和业主,保持对酒店资产,负债,收入和支出的控制,并对酒店的财务业绩提供管理,领导和负责。 7. Ensure legal and tax compliance and that adequate insurance cover is maintained. Manage the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place. 确保遵循法律和税收政策并保持足够的保险保障. 管理养老金计划,在适用情况下确保有足够的会计,精算和法律控制。 8. Ensure valid permits and licenses have been obtained for such matters as importation, currency transfers and hotel operations (bars, clubs, casinos etc.). Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel. 确保为例如进口,货币转移和酒店营运业务获得有效的许可证和执照. 负责保管和更新所有会影响酒店的财务状况的契约和合同。 9. Liaise and co-operate with both Internal and External Audit. Ensure that an effective programme of in-hotel audit is in place and that corrective action is promptly taken where required. Give particular emphasis to ensuring that all revenue is captured. Make use of a monthly control checklist.  Conducts interim self audits as required. 与内部和外部审计联络合作. 确保有效的酒店审计程序已到位,并在必要时及时纠正. 特别强调确保所有的营业收入被记录.使用月度控制检查单， 必要时进行阶段性自我审计。 10. Develop best practice financial accounting and control procedures. Financial reporting and control to be an area of continuous review and development with the aim of maximizing both impact and efficiency. 开发财务会计和控制程序的最佳实践. 财务报告和控制需持续审查和发展的领域,以达到影响和效率最大化。 11. Management Reporting - Focused, innovative and balanced reporting that stimulates management action. 管理报告 - 专注,创新和平衡报告以激励管理行动。 12. Develop high quality management information and performance measurement that is timely, accurate. Reporting should be thought provoking and action oriented. 制定高质量的，及时准确的管理信息和绩效衡量. 报告应发人深省及面向行动。 13. Implement reporting that incorporates benchmarking, identification and measurement of key performance indicators, and use of the balanced scorecard. Reporting should not only look to historical performance within the hotel, but also outwards and forwards. 实施报告应包含关键性能指标的基准,定义和衡量指标,并采用平衡记分卡。 报告应不仅反映酒店的历史业绩,并应反映外部及今后的内容。 14. Ensures corporate reporting is timely and accurate.  Ensures that all corporate reporting is internally consistent and that, inter alia, Datalink report, HLBFS Report, management reports, trends of operation reports, incremental conversion reports, profit and loss statements, balance sheets and cash flow reports reconcile to the trial balance.  Maintains proof of such reconciliations which are conducted each month. 确保公司报告及时和正确. 确保所有公司报告与内部一致的,尤其,Datalink报告,HLBFS报告,管理报告,营运趋势报告,逐步转换报告,损益表,资产负债表和现金流报告与试算平衡表调节. 维持每月进行这些调节的依据。 15. Business Support   -    Provision of the highest standards of financial and commercial support to the Business. 营业支持 - 为经营提供最高标准的财务和商业支持。 16. Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data. 为酒店总经理和团队提供关于财务和商业事项的支持和建议,包括解释财务数据。 17. Review management information for the hotel and make proposals for the General Manager for value added initiatives. Where appropriate, play the “Devils Advocate” to challenge practices and proposals. 审查酒店的管理信息,并为总经理提供有价值的建议.在适当情况下,挑战实践和建议。 18. Provide financial and commercial skills to support business development initiatives, major pricing decisions and other commercial decision-making. 使用财务和商业方面的技能以支持业务发展计划,主要为定价决策和其他商业决策。 19. Information Technology & Systems - Optimize the use of I.T. within the finance department to improve efficiency and information. 信息技术和系统 - 对财务部门信息技术的优化以提高效率和信息。 20. With the ISM ensure proper use and maintenance of financial systems, including adequate security and back up procedures. 与ISM确保合理的应用和维护财务系统,包括足够的安全和后备程序。 21. Acts as the guardian of the integrity of data flowing into the accounting system.  Ensures that control process is sound in systems that interface directly or indirectly with the accounting system.  Works with colleagues to ensure that errors are corrected at source and processes amended as required to eliminate rather than correct errors. 作为财务信息系统数据输入的保护人,确保直接或间接地与财务系统联网的控制程序. 与同事合作,确保所有的错误在源头得到纠正,并做相应修改以消除错误,而非纠正错误。 22. Continually develops the usage of financial systems in order to ensure highest levels of management reporting, processing and staffing efficiency and thereby return on investment. 持续地发展财务系统的使用,以确保达到最高质量的管理报告,有效处理及安排员工,从而得到投资回报。 23. Investment - Optimizing returns on capital investment. 投资 - 优化资本投资回报。 24. Utilize project evaluation techniques to assist in directing investment to those projects which optimize returns both for the individual project and the enterprise as a whole. 利用项目评估方法以协助直接投资的项目以优化个别项目和整个企业的回报。 25. Prepare annual capital plan and direct implementation of this plan; ensuring funding and necessary buying (eg. Owners) are in place so that the note can be kept at the highest possible standard. 制定年度资本计划并直接实行此计划;确保资金和必要的购买(比如,业主)已到位,使其可以达到最高标准。 26. Prepare and review the AFE, ensuring financial accuracy and sound commercial and business judgment is applied to the process, and that authorization is obtained prior to commitment of the hotel to expenditure. 制定和审查AFE,确保财务准确性，商业和判断通过这一程序,并在酒店承诺支出之前得到授权。 27. Perform post investment audit on major capital investments.  Communicates results of post investment reviews within the management team and ensures actions are taken to learn from such results and maximize returns. 对主要资本投资进行跟踪投资审计. 与管理团队交流跟踪投资审查的结果,并确保对这些结果作出学习和借鉴并使收益最大化。 28. Ensure compliance with HI capital policy. Maintain proper control and recording of project spends. 确保遵循HI资本政策. 对项目支出维持恰当的控制及记录。 29. Where applicable, prepare review and be involved in the production of financials for new developments and acquisitions. 在适当情况下,准备审查并参与为新的发展和并购产生的财务处理。 30. Looking Ahead - Operating against meaningful strategic plans and budgets with accurate forecasting. 展望未来 - 对重大的战略计划和预算进行精确预测。 31. Take a support role to the General Manager in hotel strategic planning. Particular emphasis on Master-Planning and “thinking outside the box” to identify value opportunities. 支持总经理对酒店的战略计划. 尤其强调主要计划及”外向思维”以确定商业机会。 32. Manage the formulation, review and approval process for budgeting within the hotel. 管理酒店预算的编制,审查和批准程序。 33. Ensure a regular cycle of forecasting takes place within the hotel with content and detail appropriate to the needs of the operation. 确保酒店预测根据酒店的需要定期更新。 34. Provides alerts to senior management and to Area office via regular forecasts, outlook reports or via ad hoc reporting concerning positive or negative trends in the business.  Works with colleagues and General Manager to ensure consistency and accuracy of communication regarding future trends in the business.  AVOIDS SURPRISES. 通过定期的预测,展望报告或专门报告反映酒店的正面或负面趋势,向高级管理层和区域办公室提供警告.与同事和总经理合作,确保对企业未来趋势的交流信息是一致并准确的. 避免意外。 35. Investment in People - Ensuring the best person in each job, in an environment of continuous development. 人力投资 - 在一个持续发展的环境中,确保每个职位的最佳人选。 36. Recruit and retain the best people for the job, especially at Chief Accountant level. Make use of succession planning to develop and replace individuals effectively. Establish and maintain good employee relations within the Finance Department.  招聘和保留最佳人选,特别是总会计师. 使用继任者计划以有效发展及更换个人。建立及维护财务部的员工关系。 37. Aim to maximize efficiency in the accounting department. We should aim for optimum staffing levels - in many cases this is not the case now. Recognize that a highly organized Accounts Office is often a sign of an efficient department. 致力于会计部门效率最大化. 我们应当优化人员配备水平,在很多情况下这已经不是现在的情况. 认识到一个高度组织化的账务部往往是一个有效部门的标志。 38. Develop the effectiveness of the hotel finance function through the ongoing training and development of the team. Lead and motivate the team to high levels of performance. 通过不断的培训和团队发展,提高酒店财务部门的有效性.领导和激励团队达到高水平的业绩。 39. Ensure you manage to specific measurable objectives. Give regular feedback including appraisals. 确保您管理详细的可衡量的目标. 给予定期的反馈,包括评估。 40. Both the Finance Manager and Chief Accountant should have a personal development plan. 财务经理和总会计师应当有一个个人发展计划。 41. Provide training to enhance the financial skills of the Management Team as a whole.  Utilize tools such as Hilton University. 提供培训以增强整个管理团队的财务技能. 使用工具如希尔顿大学。 42. Cash & Working Capital - Optimize cash position in an environment of tight control. 现金和营运资本 - 在严格控制环境下优化现金状况。 43. Minimize the level of working capital, with particular emphasis on the management of debtors, stocks and sundry receivables. Maximize interest earnings and minimize interest expense. 减少流动资金,特别强调对债务人,股票和各种应收账款的管理.最大化利息收益,并最小化利息支出。 44. Maintain accurate cash flow forecasts for at least one year ahead, and ensure adequate notice is given to Hilton, and to Owners, of any future cash requirements. 维持提前至少一年的准确的现金流量预测,并确保希尔顿和业主收到足够的关于任何未来现金使用的通知。 45. Ensure full reconciliation of all bank accounts on a monthly basis. The highest standards of control must be maintained over all cash and bank balances at all times. 确保银行账户一月调节一次. 在任何时候都必须对所有现金和银行账户余额保持最高的控制标准。 46. The role of the Finance Manager is to establish robust credit control and credit management policies with the General Manager and the Director of Sales within the guidelines set out by Group policy and following best practice principles – once established the Director of Sales applies such policies and controls. 财务经理的角色是与总经理和销售总监一起,根据集团政策设立的指南和最佳实践原则,建立完善的信贷控制和信用管理政策- 一旦建立, 销售总监应遵循此政策和控制。 47. It is the responsibility of the Finance Manager to ensure that controls over accounts receivable are being applied correctly and to take action to rectify any problems identified if they are not. 财务经理有责任确保对应收账款的控制被正确应用,并对问题采取纠正行动如果他们没有做到。 48. The Finance Manager must review all accounts receivables with the Director of Sales on a monthly basis and ensure that there are no recoverability issues. 财务经理必须同销售总监一起审查所有应收账款,并确保没有可回收问题。 49. It is the responsibility of the Finance Manager to maintain an appropriate reserve for bad or doubtful debts. 财务经理有责任为坏账或呆账保持适当的计提。 50. Cost Management - Support the operation to optimize efficiency of the cost base. 成本管理 - 支持营运以优化成本的效率。 51. Understand and measure cost drivers for the hotel. Utilize innovative analysis to stimulate thought and management action. 理解并衡量酒店的成本. 利用创新分析,激励思维和管理行动。 52. Ensure that adequate purchasing procedures are in operation so that purchases of goods and services are made in the most cost-effective manner. 确保合理的采购程序运做,使得购买商品和服务是在最具成本效益的方式下进行。 53. Benchmark costs against other hotels. Identify cost reduction opportunities. Manage financial risks of the business. 与其他酒店的基准费用对比. 找出减少成本的机会. 管理经营上的财务风险。 54. Set an example to the hotel by operating an efficient and cost effective finance department. 经营一个有效的且有成本效益的财务部门,在酒店中树立榜样。 55. The Finance Manager has a direct responsibility to the General Manager of the hotel combined with a responsibility to the Regional FD for the maintenance of professional standards. In the rare event that this dual responsibility gives rise to a conflict, the matter must be referred to the Regional Ops VP and the Regional FD for guidance. 财务经理直接对酒店的总经理负责并在维护专业标准上对区域财务总监负责.如双重责任产生罕见的冲突时,必须根据区域营运副总裁和区域财务总监的指导。 56. The appointment，dismissal and transfer of the Finance Manageris made by the Regional Finance Director/Area VP Finance in consultation with the hotel General Manager. No changes to the remuneration package of any Finance Manager may be made without the written approval of the Regional Finance Director/Area VP Finance.  财务经理的任命,解雇或调动由区域财务总监/区域财务副总裁与酒店总经理协商决定. 没有区域财务总监/区域财务副总裁的书面批准,不得改变任何财务经理的薪酬。 57. The Finance Manager has unlimited rights of access to all financial figures and facts of the operation. The Finance Managerexercising reasonable tact may visit any department to ask questions and make any study in fulfillment of his/her duties. 财务经理拥有进入所有财务数据和经营事实的无限权利. 财务经理可以访问任何部门提出问题并在其职责范围内履行财务检查。 58. The General Manager must consult the Regional Finance Director/Area VP Finance over the completion of any appraisal or Personal Development Review for the Financal Controller. Any bonus scheme for the Finance Managermust be agreed with the Regional Finance Director/ Area VP Finance in advance.  总经理必须咨询区域财务总监/区域财务副总裁关于完成对财务经理的任何评估或个人发展审查的事宜. 任何对财务经理的奖金计划必须提前得到区域财务总监/区域财务副总裁的同意。 59. Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况处理规定和程序。 60. To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations. 确保员工充分的理解并遵守员工手册内容。 61. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ，该部门有权更改或补充该职位描述。 62. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

岗位职责 1、建立并管理一个高效的厨房团队、监督所有中西厨房的出品。 2、协助行政总厨一起制定员工工作日程安排。 3、协助行政总厨和各厨房厨师长一起预计、制定和监控每日市场采购单。关注食品成本控制。 4、在行政总厨的领导下开展新菜肴的试菜和开发工作。 5、协助行政总厨召开所管辖部门的每日例会。 6、充分理解并严格遵守酒店的规章制度，例如消防，卫生检疫以及健康安全等。 7、监督所有供应食品的质量与数量。 8、监督各厨房收到的食品的质量与数量。 9、将相关信息传达给行政总厨。 10、经常检查厨房设备，做好维护工作。 11、保证每日售货柜台上，自助餐上以及宴会上的食品陈列引人入胜。 12、确保所有直接面对客人的员工对于食品以及其制作工艺有充分的认识。 13、与本各部门建立良好的联系。 14、确保员工执行正确的卫生程序，检查和控制所有相关政策，协助厨房卫生监控国家规定的执行情况。 15、参与菜单计划，推荐新菜，并联系组织所有相关厨房和餐厅执行新菜的推出。 16、负责做好所有促销和活动的纪录，书写和计算菜谱包括菜肴的照片. 岗位要求 1、管理并指导员工、保持与酒店各个部门进行良好的沟通、与所有员工建立健全可靠的合作关系，帮助员工尽可能发展潜力，检查员工的出勤情况。 2、定期检查所有员工外表的清洁，让他们以自己整洁的外表和制服为荣。 3、制定并完善培训计划，主持培训课程。 4、评估培训及发展前景。 5、愉快和亲善地与客人打交道，做到能引导客人，友善，可靠，并以外交家的姿态服务与客人。 6、高度服从性，具有优秀管理监督技巧；培养并帮助员工发展，鼓励创新。 7、以此来发展并激励我们的员工。 8、制定严格的客人服务标准，工作中做到心中有客人。 9、以身作则，积极解决各种问题起到良好的示范效果。与客人和员工保持清晰明了的沟通。 10、积极完成各项任务，把握机会学习各种新的知识和技巧，不断提升个人素质。 11、灵活机动，应变能力强。 12、建立良好的团队精神，协同工作，为了共同的目标努力。 13、为各项运营流程的发展献计献策。 14、以良好的态度履行自己的职责。 15、向客人以及供应商推荐酒店的服务性以及便捷性。 16、确保所有厨房设备以及用具的正常运行。

【岗位职责】 1、协助完成酒店空缺人员招聘； 2、协助员工入离职、调动手续办理； 3、做好日常工作及管理好酒店后台区域环境卫生工作； 4、协助做好部门员工活动支持； 5、协助定期管理员工档案； 6、上级交办的其他事宜。 【岗位要求】 1、大专及以上学历，有相同岗位工作或经验等优先考虑； 2、掌握文员工作、文书档案管理、接待礼仪等知识； 3、了解人事、工资、劳动保护、社会保险等政策、法规； 4、具有较好的文字组织能力和语言表达能力，能起草各类文件； 5、熟练掌握办公自动化技能，工作责任心强，有耐心。

【135间房，早餐自助，直属上级餐饮总监】擅长自助餐、大型宴会（2个）、包房接待（4个），有高接经验。熟悉后厨管理或徽菜为佳。

【职位描述】 黄山横江湾凯悦酒店于2024年第四季度开业 您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 通过适当的销售和营销计划确定酒店在当地市场中的定位，并确保酒店产品和服务同营销企划所创建的定位及品牌承诺相一致。 【任职要求】 制定和执行酒店市场传讯政策程序。 Plans and implements hotel’s Marketing Communications policies and procedures. 主导媒体关系，包括：新闻发布和主要文章的准备，以及各媒体对酒店的采访、摄影和录像的安排等。 Directs press relations including preparation of news releases and feature articles, making arrangements for interviews and photo and video shootings between company and press, radio, and television representatives. 协助酒店员工在对外讲话、信函和文章方面的准备。 Provides assistance to hotel personnel in writing speeches, preparing letters and drafting articles that are to be made public. 为酒店产品展览的准备和演示提供建议。 Advises on the preparation and presentation of product shows, displays and exhibits. 与营销和广告相关的员工协调准备一切与公共关系相关的广告和销售推广资料。 Coordinates with marketing and advertising personnel the advertising and sales promotion material with public relations objectives. 为社会团体项目和活动管理提供相关建议。 Advises management on community relations’ projects and activities.

岗位职责 Job responsibilities  1、协助市场销售部总监管理所有销售活动计划 To assist theDirector of Marketing in administration and overall sales activity planning ofthe sales office. 2、督导销售经理和销售人员以及销售办公室文员的日常工作 Supervise the sales managersand sales executives as well as sales office Clerical staff’s daily work. Responsiblefor the hotel’s sales activities 3、商务及休闲散客,商务及休闲团队,商务会议等的销售工作 Selling the hotel toBusiness and Leisure individual traveler, Business and Leisure group, Businessmeeting etc. 4、协助市场总监发展完成年度销售计划及销售目标 Assist the Directorof Marketing on development and implementation of the annual marketing plan andsales target. 5、了解销售人员的培训需要并制定销售拜访 Make joint salescalls with the sales staff to understand their training needs. 6、计划及发展有组织的销售工作，如销售战，伙伴关系，征求适当的业务，以达到酒店的目标 Planning and developmentof an organized sales effort, such as sales blitzes, partnership in excellence… to solicit appropriate business which achieves the goals and objective of thehotel 7、为所有的部门区域发展有效地销售计划和执行文件与全面投入市场组合和管理者给予的义务 Develop an effectivesales plan in plans and action format for all segments of the marketing mix with full inputand commitment from your managers. 8、确保设定销售管理目标同时确保检测每月工作情况 Ensure thatindividual sales manager’s goals are set and monitored as well as ensureperformance on a monthly basis. 9、负责本部门销售人员的招聘，制定部门入职培训 Recruit, select andprepare orientation and training of Sales Department personnel. 10、确保实施和遵守指定的S.O.P Ensure thatprocedures as specified in the S.O.P. are implemented and adhered to. 11、保持每天的销售简报 Hold daily salesbriefings. 12、建立当前和未来的销售的目标，对所有销售人员进行直接的任务给予  Establish salesgoals, both current and futures, for all personnel carrying direct salessolicitation responsibility. 13、监督办公室工作人员和销售程序，以确保实施适当和及时处理各种信函，文件维护及系统的存档 Supervise officestaff and implement sales procedures to ensure proper and prompt handling ofall correspondence 14、协调与其他部门的销售活动，并强调与客房和餐饮部门保持良好的工作和合作关系 Coordination of salesactivities with other departments, emphasizing a good rapport and good workingrelationship with the rooms and food and beverage departments. 15、准备月度和半年的预测  Preparation of themonthly and the six month forecasts. 16、制订年度培训计划，并分发到所有销售人员进行适当的安排 Develop an annualtraining plan and distribute to all sales staff for proper scheduling. 17、密切与市场营销合作，制订战略，优化酒店的销售和收入 Work closely with theDirector of Sales and Marketing and the revenue team in formulating strategiesto optimize sales and revenues. 18、组织每周的销售会议  Chair by-weekly salesmeetings. 19、完成/跟进领导指派的其他工作，参与酒店群内的内部支援。 Complete/follow up other tasks assigned by the leader and participate in internal support within the hotel group.

岗位职责 Job responsibilities  1、协助市场销售部总监管理所有销售活动计划 To assist theDirector of Marketing in administration and overall sales activity planning ofthe sales office. 2、督导销售经理和销售人员以及销售办公室文员的日常工作 Supervise the sales managersand sales executives as well as sales office Clerical staff’s daily work. Responsiblefor the hotel’s sales activities 3、商务及休闲散客,商务及休闲团队,商务会议等的销售工作 Selling the hotel toBusiness and Leisure individual traveler, Business and Leisure group, Businessmeeting etc. 4、协助市场总监发展完成年度销售计划及销售目标 Assist the Directorof Marketing on development and implementation of the annual marketing plan andsales target. 5、了解销售人员的培训需要并制定销售拜访 Make joint salescalls with the sales staff to understand their training needs. 6、计划及发展有组织的销售工作，如销售战，伙伴关系，征求适当的业务，以达到酒店的目标 Planning and developmentof an organized sales effort, such as sales blitzes, partnership in excellence… to solicit appropriate business which achieves the goals and objective of thehotel 7、为所有的部门区域发展有效地销售计划和执行文件与全面投入市场组合和管理者给予的义务 Develop an effectivesales plan in plans and action format for all segments of the marketing mix with full inputand commitment from your managers. 8、确保设定销售管理目标同时确保检测每月工作情况 Ensure thatindividual sales manager’s goals are set and monitored as well as ensureperformance on a monthly basis. 9、负责本部门销售人员的招聘，制定部门入职培训 Recruit, select andprepare orientation and training of Sales Department personnel. 10、确保实施和遵守指定的S.O.P Ensure thatprocedures as specified in the S.O.P. are implemented and adhered to. 11、保持每天的销售简报 Hold daily salesbriefings. 12、建立当前和未来的销售的目标，对所有销售人员进行直接的任务给予  Establish salesgoals, both current and futures, for all personnel carrying direct salessolicitation responsibility. 13、监督办公室工作人员和销售程序，以确保实施适当和及时处理各种信函，文件维护及系统的存档 Supervise officestaff and implement sales procedures to ensure proper and prompt handling ofall correspondence 14、协调与其他部门的销售活动，并强调与客房和餐饮部门保持良好的工作和合作关系 Coordination of salesactivities with other departments, emphasizing a good rapport and good workingrelationship with the rooms and food and beverage departments. 15、准备月度和半年的预测  Preparation of themonthly and the six month forecasts. 16、制订年度培训计划，并分发到所有销售人员进行适当的安排 Develop an annualtraining plan and distribute to all sales staff for proper scheduling. 17、密切与市场营销合作，制订战略，优化酒店的销售和收入 Work closely with theDirector of Sales and Marketing and the revenue team in formulating strategiesto optimize sales and revenues. 18、组织每周的销售会议  Chair by-weekly salesmeetings. 19、完成/跟进领导指派的其他工作，参与酒店群内的内部支援。 Complete/follow up other tasks assigned by the leader and participate in internal support within the hotel group.

1.     To assist theDirector of Marketing in administration and overall sales activity planning ofthe sales office. 协助市场销售部总监管理所有销售活动计划 2.     Supervise the sales managersand sales executives as well as sales office Clerical staff’s daily work. Responsiblefor the hotel’s sales activities 督导销售经理和销售人员以及销售办公室文员的日常工作 3.     Selling the hotel toBusiness and Leisure individual traveler, Business and Leisure group, Businessmeeting etc. 商务及休闲散客,商务及休闲团队,商务会议等的销售工作 4.     Assist the Directorof Marketing on development and implementation of the annual marketing plan andsales target. 协助市场总监发展完成年度销售计划及销售目标 5.     Make joint salescalls with the sales staff to understand their training needs. 了解销售人员的培训需要并制定销售拜访 6.     Planning and developmentof an organized sales effort, such as sales blitzes, partnership in excellence… to solicit appropriate business which achieves the goals and objective of thehotel 计划及发展有组织的销售工作，如销售战，伙伴关系，征求适当的业务，以达到酒店的目标 7.     To attend overseastravel trade shows as agreed to in the sales and marketing 出席海外旅游业展览 8.     Develop an effectivesales plan in plans and action format for all segments of the marketing mix with full inputand commitment from your managers. 为所有的部门区域发展有效地销售计划和执行文件与全面投入市场组合和管理者给予的义务 9.     Ensure thatindividual sales manager’s goals are set and monitored as well as ensureperformance on a monthly basis. 确保设定销售管理目标同时确保检测每月工作情况 10.  Recruit, select andprepare orientation and training of Sales Department personnel. 负责本部门销售人员的招聘，制定部门入职培训 11.  Ensure thatprocedures as specified in the S.O.P. are implemented and adhered to. 确保实施和遵守指定的S.O.P 12.  Hold daily salesbriefings. 保持每天的销售简报 13.  Establish salesgoals, both current and futures, for all personnel carrying direct salessolicitation responsibility. 建立当前和未来的销售的目标，对所有销售人员进行直接的任务给予 14.  Supervise officestaff and implement sales procedures to ensure proper and prompt handling ofall correspondence, maintenance of files and follow through with the worldwidesales offices. 监督办公室工作人员和销售程序，以确保实施适当和及时处理各种信函，文件维护及系统的存档并。与世界各地的销售办公室保持联系 15.  Coordination of salesactivities with other departments, emphasizing a good rapport and good workingrelationship with the rooms and food and beverage departments. 协调与其他部门的销售活动，并强调与客房和餐饮部门保持良好的工作和合作关系

岗位职责 Job responsibilities  1、为销售总监提供专业、有力的支持，以达到战略目标。 Provide professional and effective support to Sales Director to achieve strategic objectives 2、同市场销售总监和收益经理一同制定市场推广战略和促销活动。 Work with Sales Market Director and Revenue Manager to develop marketing strategy and promotional activities. 3、通过发展并实施销售市场推广策略达到收益目标。 Through the development and implementation of sales marketing strategy to achieve revenue targets. 4、根据外部环境可能对销售产生的因素，制定不同的方案。 Make different plans according to the factors that the external environment may have on sales. 5、根据市场变化趋势，寻找竞争优势，提高市场份额。 According to market trends, to find competitive advantages, improve market share. 6、分析市场机会，制定具体目标，发展并有效实施策略和计划。 Analyze market opportunities, set specific targets, develop and effectively implement strategies and plans. 7、根据酒店的住房及会议情况，评估市场机遇，并协助其他部门（如：餐饮部，公关部等）宣传和推广促销活动。 According to the hotel's housing and conference situation, evaluate market opportunities, and assist other departments (such as: food and beverage department, public relations department, etc.) to publicize and promote promotional activities. 8、制定销售目标，对于与实际完成销售任务的差额，如何采取补救措施。 Set sales targets, and how to take remedial measures for the difference between the actual completion of sales tasks. 9、根据客户的需求，不时向客户更新酒店优惠政策。 Update hotel preferential policies to customers from time to time according to their needs. 10、针对特殊客户群体制定特殊的市场销售方案。 Develop special marketing plans for special customer groups. 11、维护客户关系，了解客户需求，掌握服务技能、销售沟通技能，做好客户反馈。 Maintain customer relationship, understand customer needs, master service skills, sales communication skills, and do a good job in customer feedback. 12、通过对酒店销售人员的培训、引导，提升住房率，给酒店带来收益。 Through the training and guidance of hotel sales staff, improve the occupancy rate and bring benefits to the hotel. 13、通过对销售人员的培训、引导，制定相应的规则，使团队销售潜力发挥到最大，建立荣誉感，提升忠诚度。 Through the training of sales personnel, guidance, formulate the corresponding rules, so that the team sales potential to maximize, establish a sense of honor, enhance loyalty.

【职位描述】 黄山横江湾凯悦酒店于2024年第四季度开业 您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 通过适当的销售和营销计划确定酒店在当地市场中的定位，并确保酒店产品和服务同营销企划所创建的定位及品牌承诺相一致。 【任职要求】 运用所有的市场工具，准备每周和每月的房间占有率和平均房价的营业预测报告。 To prepare weekly and monthly rooms occupancy and average rate forecast through the use of Business Intelligence and Revenue Management applications (IDeaS software where available). 协助管理团队和散客的房间状态，确保使用最佳的策略和控制使利润最大化。 To assist with inventory and forecasting methods of both FIT and group business, to ensure optimal strategies and controls are in place to minimise displacement and maximise total hotel revenues. 通过房态使用情况和价格管理为有效实现利润目标的过程提供战略性建议。 To provide strategic consultation on effective revenue generating processes through Spirit / Reserve inventory usage, rate control management, pricing and distribution. 确保最佳的房态控制给团队和散客销售。 To ensure optimal inventory controls are in place for FIT / Group and for the hotel as a whole. 详细说明所有折扣策略符合客户需求的套餐产品信息。 To define discounting strategies and adapt product packaging according to customer needs and consistency of product delivery. 组织每周收益会议，讲解即将到来的收益管理策略和挑战。 To conduct Weekly Yield / Revenue Meeting, presenting the upcoming revenue management tactics and challenges. 紧密检测竞争对手及市场波动的所有价格信息。 To monitor and constantly adapt pricing tactics in the context of competitor strategies and market fluctuations. 检测及确保所有分销渠道是符合凯悦国际的价格策略。 To ensure the inventory distribution through all channels is in line with Hyatt’s distribution strategy and closely monitor business shifts between channels (Channel Management). 优化并监控酒店搜索优化策略（SEO） To optimize and monitor the hotels search optimization strategies (SEO). 根据凯悦集团的政策和指导，协助市场行销部总监寻找并评估销售渠道。 To find and evaluate new channels of distribution in liaison with the hotel’s Director of Sales & Marketing / Sales and in-line the Hyatt’s Corporate policies and guidelines. 管理第三方零售分销渠道，确保以优化的方式出现在他们的网站上。定期联系第三方在线供应商并创建不同的生产和市场份额的目标。 To manage the 3rd party retail channels of distribution and ensure optimal presence on their sites. Liaise with 3rd party on-line vendors on a regular basis and create distinct production and market share goals. 联系销售部门寻找传统销售的机会，并使用新的B2B和B2C在线销售渠道。 Liaise with the Sales department in finding opportunities to convert traditional wholesale business to and be present on existing and new B2B and B2C on-line distribution channels. 根据凯悦集团的政策和指导，在价格谈判时确保现有的联系是可用的，以及灵活定价方式,。 Ensure existing connectivity is utilized and dynamic pricing forms the bas when negotiating margins, in line with Hyatt’s Corporate policies and guidelines. 确保每日定价策略(DPS)的优化，必要时审查并协助重新定价策略(在酒店，已转化为DPS，适用每日房价优化率)。 To ensure Daily Pricing Strategies (DPS) are optimized and to review and assist in the re-design of the pricing strategies if necessary (in hotels that have converted to DPS, otherwise Rate of the Day optimization is applicable). 为Hyatt.com建议并实施酒店的定价和分销策略，确保房价和优惠活动符合酒店整体的定价策略。

【岗位职责】 1、负责微信公众号、抖音号等自媒体的平台日常运营和维护工作，为公司整体品牌传播和营销服务，高效产出年轻人喜欢的热点视频内容，提高用户的关注度和粘性； 2、吸收掌握并实时更新公司的产品、技术、文化及其他有价值的知识，结合时下的热点，把其转化成针对不同用户实时调整和更新微信、小视频等推广内容，并利用不同的方式传播； 3、制定并实施清晰的用户互动策略，增加粉丝数量，粉丝活跃度和忠诚度； 4、跟踪新媒体平台推广效果，分析数据并反馈，总结经验，建立有效运营手段提升用户活跃度，增加粉丝量。 【岗位要求】 1、传媒、新闻、广告、互联网等相关专业，有3年以上新媒体相关的工作经验； 2、热爱新媒体运营，具有较强的运营管理、专题策划、信息采编整合能力； 3、有洞察力，每日追踪实时热门话题并捕捉其亮点，有娱乐精神，脑洞大，创意多； 4、有一定的审美素养，对拍摄、修图技能、视频剪辑技能掌握者优先； 5、 良好团队合作精神，较强的执行力及责任心，独立思考能力 ，观察力和应变能力； 6、有新媒体运营经验者优先，具备项目运营能力者优先。