1. To direct the activities of Service Support Department daily operation, supervise team members do the right things to maintain and improve high cleaning standard of all areas, as well as courteous service to guest.
指导监督服务支持部各分部门每天的运营，督促所有团队成员的工作，保证所有区域达到清洁标准以及所有员工的对客服务水准达到集团标准。
2. To make regular tour of inspection in vacant and VIP guestrooms to assure the cleaning standard is kept.
经常检查VIP房，空房，确保房间达到高清洁标准。
3. To tour the guestrooms floors, back stairways, rooftop, offices and public areas to ensure the cleaning are well maintained.
巡视酒店各个楼层、安全通道、楼梯、顶层、办公室、所有公共区域，确保其清洁度
4. Reports and monitors the Breakage and Loss report for operating equipment and endorse all the purchased items and make receiving inspections for assurance quality and quantity.
报告和监督破损丢失，签字确认所需要采购物品，并检查所领物品确保其质量和数量。
5. Conducts and prepares monthly operating equipment inventory.
准备每月的盘点。
6. Responsible for the storage and safekeeping of all flatware, glassware, hollowware, utensils and related equipment.
负责所有库房物品的安全。
7. To suggest and consult with the management for any changes or renovation which is necessary either guest rooms or public area.
关于客房和公共区域内的任何必要的改变和重新装修，可以向领导层建议并实施。
8. To be responsible for guest room supplies and cleaning supplies when necessary.
确保运作所需任何客用物品，清洁用品的充足性。
9. To be responsible for room linen inventories, to supervise and arrange taking of physical inventories.
确保客房布草的数量，监督和安排各种物品存货。
10. Responsible to keep Cleanliness standard for PA areas, Guests & team satisfaction, Operating supplies, cleaning supplies payroll and related costs, Breakage and Loss.
负责保持客房区域的清洁标准，客人和团队的满意度、运营物资，清洁物品，相关的费用控制、破损和丢失。
11. Updates & reviews cleaning products, purchase specifications and cleaning methods to ensure the highest possible standard at all times.
更新清洁产品，购买的规格和清洁方法以确保高标准。
12. Provides active supervision during the implementation of cleaning schedules.
在执行清洁计划表期间主动的提供指导。
13. To hold daily briefing with Service Support Supervisors, to give information about daily expected VIP arrivals, guest complaints and special assignment etc.
每天参加服务支持部的会议，告知当天预抵的VIP的相关信息，以及客人的意见投诉和其它一些当天任务安排等。
14. To conduct a monthly Service Support Department communication meeting to discuss the team member feedback, to rectify the errors for improvement, to communicate all the special instructions and happenings within the hotel, other than morning briefing.
进行月度服务支持部沟通会议，听取员工意见以更改完善管理办法。
15. To oversee the departmental skill training program and be responsible for having relevant manuals revised as necessary.
检查部门技术培训计划，并且在需要情况下对计划内容进行再更正。
Specific Job Knowledge, Skill and Ability工作技能技巧要求：
1. Awareness and sensitivity to the concept of quality.
对质量的高度灵敏。
2. Responsive and genuine with customers.
对客人负责、诚恳。
3. Sustains performance.
持续表现。
4. Confident with customers.
对客人自信。
5. Going above and beyond the regular duties.
超出日常职责。
6. Communicates effectively and clearly.
有效清晰交流。
7. Inspires co-operation and commitment.
灵感合作和许诺。
8. Adapts work style and ethics appropriately.
适当调整工作风格和规范。
9. Is culturally sensitive.
文化敏感。
10. Actively listens and builds on other ideas.
积极聆听、多方位思考。
11. Effectively understands and uses resources.
有效理解和利用资源。
12. Good written and verbal skills.
良好写作和口头表达能力。
13. Strong leadership and people management skills, added with good training skills.强壮的领导和人员管理技能，附加培训技能。14. Guest oriented and able to confidently build and exceed the service standards.以客户为导向，并能够自信地建立和超过服务标准。 15. Strong interpersonal skills and attention to detail.强壮的人际处理能力并关注细节。
Required Qualifications必要的资历要求：
1. Fluent spoken English is desirable.
英语口语流利。
2. Five to seven years housekeeping department experience in possessing overall aspect in both cleaning and service, well verse in every individual duties.
五至七年的相关工作经验。
2. 2 years as assistant housekeeper is necessary.
至少三年的行政副管家经验。
Preferred Qualifications更高的资历要求：
1. Ability to be resourceful, creative and maintain flexibility.
具有策略性、创造性及灵活性。
2. Working experience within Hilton Group.
有希尔顿集团内部酒店的工作经验。
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