Job Responsibilities岗位职责 To administer the day to day operations of the ADD Restaurant in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, associate welfare, and profit margins.管理西餐厅日常的运作，并且用各种方法使收入最大化、成本最小化，特别要关注顾客满意度、员工福利和边际利润。 1.Be responsible for the Food Studio Restaurant area, ensuring a smooth running, profitable operation within the framework of the hotel.直接负责燃餐厅范围，确保运转平稳，并且在酒店框架中创收。 2.Responsible for maintaining the overall welfare of our associates by providing them with the training and resources needed to take care of our guests.负责保证我们员工的福利，提供给他们培训和所需资源来照顾好我们的客人。 3.Achieve departmental budget goals and maximize profitability through increased revenue and responsible, efficient cost management.经过增加收入和有责, 有效的费用管理来达到部门的预算目标并且使收入最大化。 4.Be responsible for the monthly department Profit and Loss statement.负责每月的部门利润和损失陈述。 5.Help prepare of the yearly department budget by using history and forecasting techniques to develop an aggressive budget that reflects achievable goals.帮助制定每年的预算，通过使用历史记录和预测技术去发展和制定一个具有竞争性的预算。 6.Accurately forecast business demands to ensure efficient staffing and food production.正确地预测生意要求以确保有效的人员和食物制造。 7.Ensure the efficient scheduling of managers and associates.确保经理和员工的有效的工作安排。 8.Ensure the awareness and enforcement of all Marriott S.O.P.’s and property L.S.O.P.’s.确定所有的万豪标准操作程序和特别的本地标准操作程序有意识并且强化的执行。 9.Enforce operational standards that are periodically reviewed and updated.加强营运操作标准定期地回顾和更新。 10.Be responsible for maintaining outlet safety and sanitation standards at all times.时刻保持对餐厅的安全和卫生标准负责。 11.Enforce Marriott International’s sanitation and food handling and storage standards.  Audit the Brasserie on a monthly basis with appropriate documentation.运用万豪国际卫生和食品处理和储藏标准。以每月的方式适当的稽查咖啡厅。 12.Be responsible for the security and management of all hotel property, facilities and assets.负责对所有的酒店财产、设备和资产的安全管理。 Job Requirement岗位要求 1.Minimum 4 years F&B experience and at least 1 year in a supervisory position.至少4 年的餐饮经验和至少一年的管理职位经验。 2.Demonstrated excellent technical knowledge of restaurant operations.优秀的餐厅运作技术知识。 3.Demonstrated excellent communication skills in English and Mandarin.优秀的英语和普通话沟通能力。 4.Minimum vocational school.至少职业院校。

Job Responsibilities岗位职责 Complete the assigned culinary task in a safe and professional manner.  Be responsible for the daily production of high quality food for a given station or outlet.Maintain sanitation standards to optimum conditions. Utilize at all times Marriott recipes, use records and production charts. 完成主管布置的烹调任务，工作时注意安全规程。每天负责为餐厅出品高质量的食品。将厨房的卫生工作维持在最佳状况。始终如一的执行万豪的想光操作标准。 1.Follow the posted schedule and report at workstation on time.根据排版表准时出勤。 2.Follow set up and break down procedure that was set by the kitchen management.服从厨房相关的布置程序。 3.Maintain good quality and presentations by follow the use record and recipes.依照配方表和烹饪说明保持食品的高质量和出品。 4.Follow safety and energy conservation procedure.执行安全和和节能规程。 5.Report any hazard condition to supervisor or manager.一旦发生事故或险情立即报告主管或经理。 6.Follow food protection techniques, to include keep hot food at 60 C, cold food at 4 C or below, cover, dating and rotation.执行食品安全卫生程序，包括热食温度保持在60摄氏度以上，冷食温度保持在4摄氏度以下，密闭保存等。 7.Assist attendant to complete the assigned tasks.协助服务员完成工作。 8.Be able to operate kitchen equipment and tools.能够使用厨房设备和工具。 Job Requirement岗位要求 1.Minimum 3 years kitchen experience.3年以上厨房工作经验。 2.Demonstrated excellent communication and hospitality skills in Mandarin and English.。很好的沟通能力, 精通英语 3.High School with cook training.高中学历并相关厨房培训。 4.Culinary License. 厨师资格证。

Job Responsibilities岗位职责 Manage the assigned accounts and solicit new businesses aim to generate revenue through servicing the customers using the Marriott Sales Process.Conduct sales activities and service customers including meeting with customers, handling customer enquires, preparing business proposals, maintaining a good database and record of all sales call activities and business deals.管理已经签协议的客户，开发新客户以通过使用万豪销售步骤服务客户提高利润。进行销售活动和服务客户，包括与客户见面，处理客户要求，准备商务计划书，保存客户资料，记录所有与客户的联系，销售拜访和商务处理。 1.Conduct online Sales Activities协调对接各大网站的线上销售活动 a.Meet with customers regularly handling both proactive sales calls and reactive sales leads.经常与客户见面，进行主动的销售拜访和团队销售 b.Conduct sales activities in a systematic manner by planning in advance according to the set guidelines.根据准则，提前按计划系统地进行销售活动。 c.Ensure all enquires are handled promptly and efficiently.确保适当有效的处理所有咨询。 d.Meet with in-house guests to build relationship and to obtain guest comments.与住店的客户见面以建立关系并且得到客人的评价。 e.Be proactive in obtaining sales leads from various sources such as newspaper, internet, TV etc.主动从各种资源例如报纸，网络和电视上取得团队。 f.Actively share information on guest comments, both positive and negative.积极的与整个团队分享客户反馈的正面和负面的评论。 g.Responsible for planning and organizing customer events.负责组织和参与所有客户的重要会议活动。 2.Account Management客户管理 a.To input information related to all accounts into Opera S&C.把所有与客户相关的信息输入销售和宴会系统。 b.Manage the Opera S&C database and ensure all information in the system is up to date. 管理销售和宴会系统的数据资料，确保系统里的所有资料及时更新。 c.Responsible for setting up plans and actions for each account.负责对所有签协议的客户制定计划和行动。 d.Participate in account review and account audit to ensure that all relevant information is obtained for each of the accounts.参与客户回顾和查核，确保取得所有客户的相关资料。 e.Prepare Sales Call Reports to record all information on daily sales activities.准备销售拜访报告以记录所有日常销售活动信息。 f.Proactively to selling hotel product (i.e. F&B outlet, seasonal hotel promotion etc.)积极有效的销售酒店产品(包括,中西餐厅,酒店季节性推广产品等)。 3.Train and develop other sales associates培训和发展所有销售部员工 a.Coach and counsel associates to ensure timely rectification of performance.指导和建议所有销售部员工确保及时纠正不良工作表现。 b.Derive own SMART development plan fortify strengths and overcome weaknesses. (SMART = Specific, Measurable, Achievable, Realistic and Timely)本着具体的、有衡量的、可达到的、真实的和有时效的原则使每个员工发挥自己的长处，克服不足。 c.Assist in arranging training for other associates and be active in sharing experiences with others.协助安排其他同事的培训，主动与他人分享经验。 d.Assist in reviewing the operation procedures regularly and make recommendations on changes to LSOPs.定期协助回顾运行进程，为调整酒店政策法规提出建议。 4.Fully utilize all Marriott Resources充分利用所有万豪资源 a.Cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties.当酒店的服务不能满足客人或者客人有可能作其他选择时，销售集团内的其他酒店。 b.Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts.保持与市场销售部的联系，和全球销售组织联合商榷客户对酒店的需要，并且确保覆盖所有客户。 c.Make good use of Marriott Rewards as a key sales tool.充分利用万豪礼赏作为一个重要销售工具。 d.Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation.与集团内的其他酒店的销售部密切合作，分享市场信息，讨论客户服务事项与合作事宜。 5.Prepare periodic reports准备定期报告 a.Assist in preparing periodic reports for record of sales activities and market analysis.协助准备对销售活动记录和市场分析做定期报告。 6.Office Etiquette & Business Ethics办公室礼仪和商务道德 a.Ensure that all sales associates are properly dressed in uniform or business attire and the general appearance are according to the hotel standard.确保所有销售部员工根据酒店标准正确穿着制服或者商务正装。 b.Conducting business accordingly to the Marriott guidelines and local law.确保所有销售员工根据万豪的方针准则和当地的法律进行工作。 c.Compliance to the standards set up for the sales operation including telephone handling, punctuality, hotel rules, regulations and LSOPs.遵守销售运作的规则，包括电话处理，酒店规章制度和政策法规。 Job Requirement岗位要求 1.Minimum 2 years work experience in the hotel industry from a sizeable international organization.至少有两年相当规模的跨国企业市场销售经验。 2.Be proactive in identifying leads and covert them into business opportunities.积极主动区分团队并创造商机。 3.Ability to comply reports as required using appropriate computer software.根据要求使用适当的计算机软件的能力。 4.Good interpersonal skills and listening skills.良好的人际交往能力和沟通技巧。 5.Ability to communicate effectively with various departments.和其他部门有效沟通的能力。 6.High proficiency in written and spoken English and Mandarin.良好的英语说写和普通话。 Good general education, preferably University graduates.良好的教育，本科优先。

Job Responsibilities岗位职责 Responsible to assist the Sous Chef in the efficient operation of culinary areas to continually support the kitchen services to the hotel guests and associates.协助厨师长有效管理厨房营运并不断向酒店客人和员工提供优质服务。 1.Assist the Sous Chef in being responsible for the Culinary Kitchen area, ensuring a smooth running, profitable operation within the framework of the Hotel. 协助厨师长管理对整个西厨房所有区域, 保证一切正常, 并有利酒店营运。 2.Maintain the Hotels cuisine culinary concepts and standards for food preparation and presentation.拥护酒店对厨房的食品准备和摆盘标准。 3.Maintain food cost by ensuring that proper preparation, inventory, requisition, food pars and control systems are in place in all food operations areas.  在保证正确的出品, 盘点 和需求的前提下控制好食品成本。 4.Maintains and responsible for the completion of the control report (i.e.) temperature checklist, cleaning schedule, work order, Brand Standard form (A1,A2,A3) etc.主动负责并完成表格, 温度检查表, 清洁日志, 工作订单, 品牌标准(A1, A2, A3等)。 5.Maintains food safety & protection, to include dating, proper storage and rotation, etc.保证食品卫生并且安全, 包括食品标签, 储藏等。 6.Assists associates to complete the job assignment in a safe and professional manner.安全并专业的协助员工完成工作委派任务。 7.Maintain the basic food safety & sanitation in accordance with the company policies.每天基本食品安全卫生必须根据集团政策。 8.Enforce Marriott’s 30 point Sanitation Checklist by ensuring all Kitchen areas are inspected on a monthly basis.每月对所有厨房区域进行执行万豪30点卫生检查。 9.Achieve departmental Budget goals by maintaining efficient cost expenditure.有效的控制开支以达到部门预算目标。 10.Accurately forecast business demands on a weekly basis to ensure efficient staffing & food production.以每周为一阶段真实的预测营运需求来保证有足够的员工和食品。 11.Assist the Sous chef to implement new Menu, and Food promotions.协助厨师长进行新的食品推广, 菜单推广。 Job Requirement岗位要求 1.Minimum 4 years kitchen experience.至少4年厨房工作经验。 2.Demonstrated excellent communication and hospitality skills in Mandarin and English.很好的沟通能力, 精通英语。 3.High School with cook training.高中学历并相关厨房培训。 4.Culinary License.厨师资格证。

Job Responsibilities岗位职责 Ensure hotel guest rooms, corridors and public areas are in cleanness situation.Ensure provide guests comfortable and satisfied service.保证客房、通道及公共区域处于清洁状态；保证提供给客人舒适，满意的服务。 1.Arrange associates’ daily tasks reasonably and fairly.负责合理、公平的安排每日员工工作 2.Conduct daily floor briefing.召开每日楼层员工简会 3.Inspect assigned guestrooms. Strictly according to hotel standard and ensure all the guestrooms are clean with all facilities properly operating.负责检查所负责的客房，严格按照酒店的标准，保证房间清洁，设备设施良好 4.Inspect all check out guestrooms and update room status timely for selling.及时检查所有退客房，更改房态，以保证前台及时出租 5.Be in charge of associates’ training and coaching.负责员工的培训及工作指导 6.Inspect and ensure all associates make guestrooms according to procedures.检查保证员工按照程序进行客房操作 7.Report all maintenance needs to Engineering timely and follow up the outcome.发现维修项目及时报修，并跟进维修结果 8.Weekly and monthly check of guest amenities and store the guest amenities in order.负责每周每月客用品盘点及申领，保证客用品存放整齐 9.Ensure all the Lost and Found extending to housekeeping office in the day. Any deferred extending is strictly forbidden.保证拾获的客人遗留物品必须在当日交到管家部办公室，禁止任何遗留物品放在楼层隔夜上交 10.Handle guest complaint. It is essential to achieve guest satisfaction. Meanwhile, the floor supervisor shall inspect and give instant feedback to quest request.处理客人投诉，让客人满意是首要选择，同时要及时检查，回应客人的要求 11.Coordinate with Engineering Department and arrange guestrooms maintenance and MRT.和工程部协调，安排房间的维修及大保养 12.Record daily special issues on the office log book and prepare the following up list for the next shift.将每日特殊事情纪录在办公室log book 上，为完成的事项交接给下一个班次 13.Evaluate associates’ performance.评估员工工作表现 14.Other assignments direct by the superiors.完成上级安排的一些其它工作。 Job Requirement岗位要求 1.Four years above relative working experience with one year above supervisor position.四年以上工作经验，一年以上主管工作经验。 2.Good communication skills.有良好的沟通能力。

Job Responsibilities岗位职责 Complete the assigned culinary task in a safe and professional manner.  Be responsible for the daily production of high quality food for a given station or outlet.Maintain sanitation standards to optimum conditions. Utilize at all times Marriott recipes, use records and production charts.以专业和安全的方法完成工作任务。负责为每日为餐厅提供高质量的食品。将卫生标准维持在最佳状态。运用所有万豪的烹饪配方和产品图。 1.Follow the posted schedule and report at workstation on time.根据排版表准时出勤。 2.Follow set up and break down procedure that was set by the kitchen management.服从厨房相关的布置程序。 3.Maintain good quality and presentations by follow the use record and recipes.依照配方表和烹饪说明保持食品的高质量和出品。 4.Follow safety and energy conservation procedure.执行安全和和节能规程。 5.Report any hazard condition to supervisor or manager.一旦发生事故或险情立即报告主管或经理。 6.Follow food protection techniques, to include keep hot food at 60 C, cold food at 4 C or below, cover, dating and rotation.执行食品安全卫生程序，包括热食温度保持在60摄氏度以上，冷食温度保持在4摄氏度以下，密闭保存等。 7.Assist attendant to complete the assigned tasks.协助服务员完成工作。 8.Be able to operate kitchen equipment and tools.能够使用厨房设备和工具。 9.Perform any reasonable request made of management which is not life threatening or against the law.在不违法的前提下，完成管理层的指示。 Job Requirement岗位要求 1.Minimum 3 years kitchen experience.1年以上厨房工作经验。 2.Demonstrated excellent communication and hospitality skills in Mandarin and English.很好的沟通能力。 3.High School with cook training.高初中学历并相关厨房培训 。

Job Responsibilities岗位职责 Serve guests at the Front Desk while providing the highest lever of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures.确保在总是遵守万豪的殷勤待客标准及坚持公司方针和程序的基础上，通过高效、礼貌和专业的方式为前台的客人提供最高级的服务。 1.Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard.准时到岗工作，穿着清洁得体的制服，包括佩戴名牌。个人仪容仪表必须符合标准。 2.Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.根据酒店政策、程序、内部条例和标准处理所有事务。 3.Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.知道每天酒店运营状况，查阅每日酒店活动表，在布告栏上更新所有的变化、新程序和活动。 4.Have knowledge about room rates, packages, discounts and promotions and know how to handle each.了解酒店房价、包价、折扣和推广，并知道如何处理。 5.Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.了解酒店的客房、地理位置、设施、特色和其他各种提供的服务。 6.Check in all guests according to the First Ten Program.根据First Ten Program为所有客人办理登记入住手续。 7.Follow all cash handling and banking procedures to check out all customers efficiently.遵照所有的现金和银行付款程序以高效地为客人办理结帐离店手续。 8.Operate MARSHA and PMS, take same day reservations and know how to enter a reservation in MARSHA.操作MARSHA和PMS系统，并且知道如何在MARSHA系统中进入一个预定中。 9.Perform guest registration and room assignment and accommodate special requests of all customers.为客人登记和安排客房，为有特殊要求的客人提供入住。 10.Be knowledgeable about Marriott Bonvoy and other frequent traveler programs.知晓万豪旅享家和其他常客奖励项目。 11.Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.确保前台总是处于清洁状态。利用闲暇时间清扫。保持电脑和设备清洁。 12.Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the “Guest Response Program” procedures.协助遇到问题和有疑问的客人。确保使用“客人回应程序”来解决客人的问题。 13.Have knowledge about the city, the local area and attractions to provide the guests with all requested information.了解这个城市、酒店附近的区域和其他吸引人的事物，以便为客人提供需要的信息。 14.Be familiar with the AM, PM and night daily checklist to ensure smoothly daily operations.熟悉上午、下午和夜晚的每日检查表以确保部门的每日流畅运作。 15.Ability to handle conflict situation in professional manner.能以专业的方式处理冲突 16.Be highly familiar with all emergency procedures, bomb threat, fire alarm, death and evacuation plans.高度熟悉所有的应急处理程序、炸弹威胁、火警和疏散预案。 Job Requirement岗位要求 1.At least 1 year experience of Front Desk.至少一年的前台工作经验 2.Demonstrated good communication and hospitality skills.良好的沟通和待客技巧 3.Demonstrated good communication skills in English. Mandarin preferred.良好的英语和普通话能力 4.Minimum graduated from College.大专以上

Job Responsibilities岗位职责 To serve as the main point of contact for all guest requests and needs.  Agent is responsible for answering calls in order, make booking. The agent must exhibit courteous hospitality at all times and fully own the guest issue. When in communication with the guest, the agent must be proactive in every area including offering additional services.  Most importantly the agent must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with the result.作为处理所有客人需求的主要服务中心。接线员的主要职责是按规定接听电话，生成预定。接线员在处理客人要求的过程中须始终保持礼貌的态度。在与客人交流的过程中，接线员须积极对待并提供更进一步的服务。作为接线员，最重要的是须通过协调后给客人以答复，并且后续跟进以确保客人对处理结果满意。 1. Have knowledge of hotel, hotel associates, and hotel services with hours of operations for all departments’ involved and surrounding areas. Has a thorough knowledge of guestrooms including:  locations, views, amenities, features, types, etc…了解酒店，酒店各部门员工以及酒店各项服务设施及周边地区设施的营业及服务时间。清楚客房的相关信息, 例如位置，景色，提供物品，特色及房间类型等。 2. Offer the hotel guests the best possible service through courteous and proper phone answering procedures through proper telephone procedures.运用礼貌并适当的电话礼仪接听客人的电话，并对客人提出的合理要求提供最好的服务。 3. Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.作为酒店，餐厅，酒吧及礼品部等开展的促销活动的代表。 4. Ensure all guests experiencing a problem receive an immediate response along with satisfactory resolved, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner, practice empowerment.确保对客人所提出的问题都能给以及时满意的答复，以及时和专业的态度完成对客人的承诺并能后续跟进，付诸于行动。 5. Handle all wake-up call requests and repeat information to the guest to ensure proper handling of wake up calls in the morning.处理所有叫醒服务要求，并向客人重复相关信息以确保早上能准时叫醒客人。 6. Handle fax and messages per outlined procedures.按照程序处理客人的传真和留言。 7. Take changes on incoming collect calls or any calls not received by the accounting system and post them in Opera.灵活应对来电，并能将未被记录入客人房帐中的电话费用输入相应房间。 8.To assist the Supervisor in updating the AYS manual on a regular basis.协助主管定期更新服务中心手册 9.To monitor call handling so that opportunities in up selling are maximized.监督电话的接听，最大化提高销售的机会。 10.Sell rooms in such a manner to maximize revenue and occupancy with guest satisfaction.在让客人满意的同时尽量提高出租率，获得高收益。 11.Supervise the confirmation of Hotel Reservations via letter/fax/e-mail within 24 hours of receipt管理预订的确认，在收到预定24小时内，要通过书信/传真/电子邮件的形式进行预定确认。 12.Have a thorough knowledge of hotel fire regulations and policy reports, safety programs,   and what the direct duties are in relation to each.全面了解酒店的消防程序，报警程序，安全守则，并清楚其相关负责人 13.All departments need to learn from each other and help each other if needed.部门需要相互学习，需要的时候跨岗协助。 14.To assume other duties as delegated by Supervisor.执行部门负责人安排的其他任务和职责。 15.Ensure GXP program is operational at all times during shift.确保在每个班次GXP程序总是运作的。 Job Requirement岗位要求 1.Friendly and guest orientated at all times.友好，始终以客人为中心。 2.Potential open minded, willing to learn, easily adapt to new environment, creative, logical thinking familiar with system.开放的心态,愿意学习和接受新知识,对于新的环境的适应能力强，逻辑思考，熟练操作系统。 3.Requires good communication skills and understand the primary able to work independently and take ownership and initiative.有良好的沟通技巧，并且拥有工作岗位需要的最基本的语言交流能力，能独立工作并且负起个人责任。 4.Team player.良好的团队合作精神。 5.Be fluent in English and Mandarin流利的英语和普通话 6.Minimum graduated from College.大专以上

1、客户关系管理; 2、客诉处理，日常前厅大堂的巡查维护； 3、具有酒店前厅工作经验； 4、形象气质佳；

形象气质佳，有前厅工作经验者优先考虑，热爱酒店行业，有良好的服务意识。

KEY RESPONSIBILITIES 主要职责 Job Summary职责概述 As a Director of Human Resources the major work is to carry out the recruitment, the investigation and management of the salary, job assignment and train and develop the potential of employees, and ensure the smooth and efficient running of the Human Resources Department, as well as the strict implementation of all Policies and Procedures . 人力资源部总监的角色是开展录用、薪资调查与管理、员工工作分配、培训并发掘员工的潜能、在业务上是确保人力资源部顺利、高效运行，保证酒店规章制度和政策严格执行。   Essential Duties and Responsibilities主要职责和责任 1.Have a strong knowledge about the local labor laws and provide the appropriate advises to the General Manager about how to avoid related issues caused by Labor relations and personnel relationship 详细了解当地劳动法律法规，并就如何避免由劳动关系及人事关系产生的隐患问题给予总经理合理建议。 2.Oversee the hotel’s recruitment and selection process. 监督执行酒店员工录用、选择程序。 3. Launch salary survey, and adjust the salaries compensation and benefits structure. 开展工资调查，并调整工资、奖金、福利结构。 4.Gradually improve and supervise the Human Resources Policies & procedures. 逐步完善并监督人力资源部的规章制度及程序。 5.Make the succession planning of the staff training and development . 制定员工培训发展的连续性计划。 6.Formulate the annual Human Resources Budget and Business plan. 制定人力资源部年度预算及工作计划。 7.Play a active role in the function of the hotel as Human Resources ,and establish excellent staff relations as well as maintain the high employee morale. 发挥人力资源部在酒店中的作用，建立并保持最佳的员工关系和员工士气。 8.Enforce local labor issues. 执行劳动法规。 9.Carry on the interview with outgoing staff. 对离职人员进行离职面试。 10.Carry on the reference checks for all potential candidates 对所有具备潜能的员工侯选人进行有参考性的考察。 11.Establish the rules and regulations and the Staff Handbook. 建立规章制度和员工手册。 12.Tutor staff, provide advice, and handle complains undergoing the disciplinary action. 辅导员工，提供咨询处理委屈申诉，进行纪律处分。 13.Encourage staff to share their own suggestions and find other effective methods of two-way communication 鼓励  员工的建议和其他双向沟通与管理的有效方法。 14.Receive and analyses the employees’ requests or grievances and recommend management strategies . 接受、分析员工提出的要求和委屈并建议管理方法。     15.Keep the efficient communication between management and employees  保证管理人员与员工之间有连续和有效的沟通方式。 16.Establish and ensure the employees a health, safety, recreational, and welfare programs . 建立并保证酒店员工享有健康、安全、娱乐的福利项目。 17.Master the extensive information on current government laws, rules and regulations which affect the employment,and formulate rules and regulations according to the relevant policies .  确保最大信息量的了解与就业有关的国家现行法律法规政策，并根据有关政策制定相应的规章制度。 18.Ensure the staff with good grooming and hygiene .  确保员工始终保持良好的仪容仪表及个人卫生。 19.Evaluate the effectiveness of departmental training and provide suggestions according to the requirements. 评估部门培训的有效性并根据要求提供建议。 20.Ensure all mandatory trin and corporate train including fire and safety, telephone manners and new employee orientation to be performed as required. 确保所有的强制性培训和公司培训包括火灾和安全,电话礼仪和新员工入职培训等按要求执行。 21.Ensure and monitor the implementation of all departmental employee training to be performed as required. 保证和监督所有部门的员工培训根据公司政策执行。 22.Ensure the submission of all Departmental fiscal year KPO’s in time. 确保所有管理部门的财政年度KPO及时提交。 23.In consultation with the each department heads and general manager, guide and develop high potential managers . 与各部门的负责人和总经理协商，指导和培养高潜力管理人员。 24.Assist to prepare the Human Resources Budget and Yearly Manpower Forecast. 协助准备人事预算及年度人力预测。 25.Encourage the highest standard of environmental management as much as possible. 鼓励实行尽可能高标准的环境管理。 26.Performs any other duties or responsibilities as required by Management. 根据管理层要求履行其他责任和义务。

任职要求: 1、2年以上高星级酒店相关工作经验 2、熟悉中餐厅工作流程及相关摆台、服务事宜 3、具有强烈的服务意识和洞察能力 4、熟悉酒店规章制度和餐厅岗位工作流程

任职要求: 1、4星级国际酒店管理经验 2、有良好的沟通与组织能力 3、有管理、培训，激励团队的能力 4、流利的英语说写能力

1、全面管理楼层的服务工作，做好培训和考核工作。 2、检查管家的仪容仪表、礼节礼貌，严格考勤，严格执行服务程序与规范。 3、掌握贵宾楼层的房态，宾客的情况和必要的信息。 4、与相关部联系并协调工作，确保服务的快捷与效率。 5、保证客房的清洁水平。 6、了解接待情况，不断完善服务品质与项目。 7、了解员工动态，调动员工积极性。 8、阅读并填写交接班日记。 9、定期总结工作，分析各种数据并上报。 10、完成上级交办的其它工作。 11、遵守国家法律和酒店规章制度。

任职要求： 20-25岁，英语良好 主动、积极，性格外向 有责任心，有团队合作精神，有保密意识，乐意学习

岗位职责 1.协助经理监督传菜部的服务。 2.与厨师合作并监督菜肴，准确送至餐桌。 3.精通食品知识及其准备工作。 4.确保用具处于干净良好的状态。 5.确保开餐前有充足的调味品及调料。 6.确保收餐工作按程序进行。 7.确保执行每月的盘点。 岗位要求 1.中专以上学历或同等学历，具有1年以上本岗位工作经验。 2.热爱本职，有较强的事业心和责任感，工作认真负责。3.掌握一定的菜肴、食品、酒水、烹饪等方面的知识 。 4.具有熟练的服务技能和技巧，能胜任餐厅各种传菜服务工作。 5.身体健康、仪表端庄。

1、女，1.60米以上；男，身高1.70米以上，品貌端正；               2、热爱本职工作，工作勤勤恳恳，认真负责；                                            

1. 根据公司经营的要求和上级的指示，制定全年广告及各种宣传推广活动计划，媒体运营，策划、组织公司会员制及会员活动，利用各种宣传媒体和公关渠道迅速树立起公司的形象，并逐步提高公司的知名度。 2. 根据公司实际经营需求，并结合市场热点信息策划并推进市场活动的执行，满足在店客户的需求并提升公司的知名度； 3. 组织实施公司的业务拓展和商品销售活动，树立和提高公司的声誉，使公司商品有一个好的市场知名度； 4. 组织和参加VIP的接待，并将他们的情况转告各有关部门。向客人详细介绍公司的情况，了解他们的实际需要，尽量给予满足； 5. 凡大型活动，要向有业务联系的单位和个人、老客户、常客发贺电、贺信或贺年卡，或者可以邀请他们参加公司组织的庆祝或纪念活动。 6. 抓住机会进行公关活动，如在酒会、宴会、茶话会、洽谈会、座谈会、纪念会等社交活动中进行宣传。 7. 负责收集、积累公司的资料，并进行材料的整理、编写等工作。 建立公关销售业务档案，以便查阅。

【岗位职责】 1、确保公司的政策和程序，并服从品牌标准。 2、自信地知道食品和饮料菜单内容并能够详细地解释给客人，理解餐饮需求并提供适当的建议。 3、确保餐厅区域每餐段都将按标准设定，这包括摆台、设置自助餐、所有设备准备好服务，确保你已经受到主管餐前会议的培训。 4、确保零点餐台的干净和整洁。 5、确保服务台保持干净和整洁。 6、有效地与厨房沟通。 7、确保完全了解食品出品，已做更好推销。 8、和客人和同事礼貌友好。 9、呈现菜单给客人和点饮料。 10、推荐菜品和饮料。 11、要知道厨房和餐厅之间协调的重要性。 12、当客人到达和离开时，要协助拉椅子。 13、清理桌面垃圾。 14、不断的补充与替换：水，烟灰缸，和其他配料。 15、客人离开后，马上重新摆台。 16、给不同区域及时补充清洁项目。 17、在适当的地方摆放布草及更换。 18、完成经理，副经理，督导分配的工作。 19、当督导要求时，可胜任其他工作。 20、参加酒店安排的所有培训。 21、彻底了解服务流程。 22、在繁忙时迅速完成工作。 23、灵活性班次。 24、必要的团队合作。 25、确保知道每日特价菜项目，估清项目(缺货的物品)在用餐时间开始前,所有饮料确保可用。 26、知道并了解所有单杯葡萄酒。 27、熟知座位号码、酒店政策对着装要求，单间的情况等 28、餐饮总监和经理可能安排其他工作。 【岗位要求】 1、在一家饭店至少1年相似职位 2、形象好

副厨师长 1. 根据酒店定位和周边营商情况，制定菜单 2. 制定各类菜品的制作标准，并监督执行 3. 本部门团队组建，与人员工作和排班安排。定期与员工沟通、考评，维护团队稳定性，降低流失率。 4. 定期检查菜单上菜目的利润情况和受欢迎的程度，并在适当时做相应调整 5. 按照酒店的餐饮标准和VI的规定对所有菜目进行制作和装饰。 6. 控制食品采购与供应，定期盘点食材库存，控制食品预算成本，保证新鲜食材供应。 7. 确保团队形象、卫生和行为标准。 8. 组织和监督厨房员工的培训，并按要求对所有员工进行检查和考核。 9. 随时保证厨房卫生达到最高的标准，并遵守安全食品处理条例。 10. 确保所有厨房设备能够正常使用，及时记录和报告所有破损和故障设备。 11. 准确记录事故，确保所有隐患均得到检查，以减少未来事故的发生。 12.负责处理宾客对菜品的投诉，努力达到使宾客满意。超过职责权限时，及时请示领导。 13.主动征询和收集宾客意见和建议 14.根据宾客需求和情况变化，随时做好厨房内人员调配工作，确保对客服务质量 15. 执行领导分派的其他任务，以促进厨房和部门的运作和利润。 【岗位要求】 1. 4星级酒店同岗位经验2年以上 2. 熟悉厨房各类设备使用情况 3. 对菜单菜品和口味和健康理念，有独到见解 具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力

具备较强的服务意识，良好的沟通能力，普通话标准;具备基本的电脑操作能力

有消控证优先;无不良纪律;吃苦耐劳、有责任心;有工作经验的优先;

岗位职责 1、负责编制餐饮部所需餐具和用具的年度预算。 2、根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具用具。 3、检查和管理各点餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议。 4、负责安排管事部员工的工作班次。 5、负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生。 6、负责对下属员工的考勤考核工作，督导员工做好安全工作。 岗位要求 1、有较强的责任心，工作认真踏实。 2、熟悉各种餐具用具的牌号、产地、特性及价格，懂得餐具用具的分类和保管方法。 3、熟悉各种洗涤剂和清洁剂的使用方法，熟悉常用的餐具洗涤设备及其操作方法，了解它们的维修保养方法。 4、具有高中以上的文化程度或同等学历。 5、身体体健康，精力充沛。

1.维持营运的供应品和控制损坏量； 2.根据部门分配的任务，确保流畅的服务； 3.协助每月对所有设备和存货进行检查； 4.对菜单中的食物和饮料要非常了解，并能向客人推荐食物和饮料的组合，就像促销中的选择一样； 5.有能力培训新员工和实习生； 6.与餐务部，客房部和维修部门进行良好的沟通，确保餐厅的干净、保修； 7.确保随时提供所需的服务，并按照部门营运手册的要求提供快捷、持续、礼貌且符合标准的服务； 8.始终提供礼貌且专业的服务。