岗位职责 1、负责酒店前厅部的接待和管理工作，熟知前厅服务设施的功能，处于完好状态。 2、进行有关的市场计划分析制定部门工作计划，完成工作报告。 3、使客房达到最高出租率，获取最佳的客房收入。 4、督导下属部门主管，委派工作任务，明确岗位责任，随时调整工作部署。 5、保持良好的客际关系，能独立有效地处理宾客投诉。 6、协助酒店与更高一级领导处理突发事件。 岗位要求 1、大专以上学历，有同岗位工作经验2年以上。 2、熟悉酒店前厅的经营管理工作，具有较强的工作责任感和敬业精神。 3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4、有效贯彻、落实并完成部门制订的每月工作计划。 5、英语对话流利，有较强的协调管理能力，具有一定的销售能力。 6、全面掌握前台收银方面的财务基础知识，能处理日常服务环节中所涉及到的财务方面的问题。

【岗位职责】 熟悉并能正确处理各种不同的布巾。 确保正确使用设备和化学剂。 立即向洗衣房经理和主管汇报有关设备故障的问题。 细心处理客人衣物，尽量避免损坏、缩水、丢失纽扣等。 在有要求时收集客人衣物，确保准确记录客人房号。洗衣前后检查所有项目并记录损坏、褪色等，对自己不熟悉的衣料不能擅自处理。 核算客人洗衣的成本，并确保准确及时的寄出。 向客人提供优质服务。 确保客人需求和合理要求被满足。 不断地寻找机会发展对客服务。 采取适当的行动解决客人的投诉。 坚持酒店安全制度、紧急情况处理规定和程序。 坚持酒店的清洁和养护。 保持维护所在工作区域的高度整洁。 识别出客衣的种类 能够开关湿洗机器 将容易变形的衣物放入到洗衣网中 需要的情况下可以人工去除污渍 调整机器烘干衣物 清洁机器 完成主管交给的额外任务 【岗位要求】 会识别不同布巾, 熟悉洗衣所用的化学试剂。 高中以上学历。 有相关的洗衣房工作经验。

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Laundry Attendant is responsible for the hotel’s and guests’ laundry, delivery of laundry to the linen room, guests or designated areas in line with Hilton and the hotel policies and procedures. What will I be doing? As the Laundry Attendant, you will be responsible for performing the following tasks to the highest standards: • Proper handling of the different types of linen. • Use equipment and chemicals appropriately. • Report any faulty equipment to the Laundry team immediately. • Handle guest items with utmost care to avoid damages, shrinkage, lost buttons, etc. • Answer guests’ calls and requests in a friendly, efficient manner. • Collect guests’ laundry when requested and ensure that the correct room numbers are tagged to it. • Inspect all laundry items and note any damages, discoloration etc. before and after cleaning. • Report to the team leader if you do not know the material of the clothes, before handling. • Prepare costings for guests’ laundry, ensuring correct and prompt billings. • Package and deliver guests’ laundry to correct guestrooms. • Ensure guest needs and reasonable requests are met. • Maintain a clean work area. • Responsible for the collection and distribution of uniform for hotel team members. • Carry out any other reasonable duties and responsibilities as assigned. • Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。 如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。 在遵循希尔顿集团及酒店政策程序的前提下负责所有酒店及客人洗衣工作，并将衣物送至布草房，客人或相应指定区域。 我的具体职责是什么? 作为洗衣房服务员，您将应以最高标准完成以下任务： • 熟悉并能正确处理各种不同的布草。 • 确保正确使用设备和化学剂。 • 立即向洗衣房主管汇报有关设备故障的问题。 • 细心处理客人衣物，尽量避免损坏、缩水、丢失纽扣等。 • 用友好的、有效的态度回答客人电话、处理客人要求。 • 在有要求时收集客人衣物，确保准确记录客人房号。洗衣前后检查所有项目并记录损坏、褪色等，对自己不熟悉的衣料不能擅自处理。 • 核算客人洗衣的成本，并确保准确及时的寄出。 • 包装并把客人衣物送到正确的房间。 • 确保客人需求和合理要求被满足。 • 保持维护所在工作区域的高度整洁。 • 负责酒店团队人员制服收取及发放。 • 完成任何其他合理的职责和被指派的职责。 • 遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。 • 如有必要 ，酒店管理层有权更改或补充该职位描述。 • 坚持酒店安全制度、紧急情况处理规定和程序。 【任职要求】 What are we looking for? A Laundry Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Possess a High School degree. • A least 1 year of experience in the same position in a 5-star international branded hotel or comparable industry related experience. • Able to work under physical and mental pressure. • Knowledgeable of clothing materials and how to handle them. • Able to operate the laundry machine . What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 我们寻找什么样的人才? 希尔顿洗衣房服务员始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准: • 高中以上学历。 • 一年以上国际五星级酒店同等岗位工作经验或相关领域同等经验。 • 能适应强度的工作和压力。 • 服装面料知识。 • 洗衣房机器操作。 服务于希尔顿将会如何? 希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌。延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！

【职位描述】 A Director of Human Resources will manage Human Resource related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation and benefits, and employee relations initiatives. What will I be doing? As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, a Director of Human Resources will perform the following tasks to the highest standards: -Plan and forecast the short and long-term talent requirements for the hotel to support its business plans -Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants -Build a strong career and succession planning system to retain and develop talent -Implement training and development strategies to continuously improve performance and customer service -Oversee the hotel's human resources database and payroll system -Provide a framework for counseling, coaching, and welfare services -Manage the Opinion Survey and the calendar of Team Member social events -Manage and resolve, promptly and completely, all employee relations issues -Maintain an awareness of competitor human resources activities and best practices #LI-VG2 【任职要求】 What are we looking for? A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: -Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required -Previous human resources management experience in the hotel, leisure, and/or retail sector -Excellent leadership skills and exceptional communication skills -Strong commercial/business acumen -A passion for leadership and the vision to create a winning team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

岗位职责 1、积极的工作，友好的为客人个性化提供服务。 2、及时准确的为酒店内外宾客转接电话，准确及时的为客人传递信息，确保顾客隐私。 3、采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客关系经理。回访客人，确保客人对解决方法满意。 4、了解酒店的基本概况，了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方 5、能熟练的掌握和运用电脑，确保信息有效的传达到人，及时解决问题让客人满意，参加部门每日的会议等. 6、能熟练与各部门对接，做好与前台工作的衔接。 岗位要求 1、男女不限，熟练使用电脑及设备 2、思路清晰，亲和力强。

1.根据厨房各点所列领料清单如数领料并分到各点。 2.开餐前准备好常用菜肴盛装器皿，了解当天订餐情况，及所需器皿做好相应准备。 3.确保入堂菜单依次出菜，提示灶台厨师漏菜或催菜情况。 4.协助灶台厨师做好盘饰点缀，上粉加料工作。 5.每天下班后必须清理打荷台，未使用的器皿及时放回餐具保洁柜内，处理保存好盘饰点缀材料，调味盒应收盖放到指定处。 任职资格： 1.负责菜肴制前传递和烹饪后的美化工作，备齐每餐所需餐具，并保持整洁。 2.配合炉灶厨师出菜，严格把关食物质量问题避免发生食物中毒。 3.中专以上学历，持健康证上岗。

1.服从上司的领导，接受其对工作程序及质量的检查、指导。 2.负责餐具和机器设备的洗刷、擦亮、抛光、保养工作。 3.确保所有的设备、器皿整洁和摆放有序。 4.负责餐厅厨房餐具及相关工具的清洁保养工作。 5.定期盘点瓷器、银器和玻璃器皿，做好盘点工作。 6.定期开展厨房油烟管道清洗。 任职资格： 1.有相关管事工作经验。 2.身体健康、品貌端正、诚实肯干。 3.有相关工作经验的退休人员也可考虑。 工作时间：做五休二  两头班 或 做一休一7：30-19：30

岗位职责 1、要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。 2、清洁并擦亮所有器皿。 3、保持工作场地及餐具室内物品的齐全、干净、整洁。 4、添加所需的布品及操作设备。 5、从仓库内领取物品。 6、根据标准的手册来完成服务工作。 7、根据餐厅的规定来摆放餐桌。 8、结束服务后，要清理所有的饭菜，并清洁桌面。 岗位要求 1、高职学历或以上，有从事餐饮服务2年以上的工作经历。 2、对工作认真踏实，工作态度端正，能吃苦耐劳。 3、掌握必需的食品、酒水知识，有一定的西餐服务技能。 4、身体健康，仪表端正。

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. • Participate in developing and implementing hotel and departmental policies and regulations. • Develop marketing strategies and promotion plans to adjust to the market situation in real time. • Supervise and drive the progress and implementation of marketing plans. • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. • Monitor and evaluate current initiated marketing activities and market dynamics. • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. • Conduct regular market research and obtain information about competitors. • Set pricing strategies and sales targets for the hotel. • Manage special projects and other related businesses. • Ensure efficient use of departmental resources. • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. • Ensure that department staff are clear about the responsibilities assigned to them. • Take immediate corrective action when the interests of the department or hotel are jeopardized. • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. • Manage departmental expenses and budgets. • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. • Control departmental costs in accordance with hotel policies to avoid waste. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Ensure the filing of departmental documents and related information. • Maintain communication with all operating departments within the group to maximize sales opportunities. • Promote hotels in relevant industries at home and abroad. • Actively participate in sales activities initiated by Hilton. • Organize promotional trips for target markets. • Maintain good relationship and communication with target markets at home and abroad. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. • Adhere to hotel safety policies, emergency rules and procedures. • Ensure employees fully understand and follow the contents of the employee handbook. • The department reserves the right to change or supplement the job description if necessary. • Perform any other reasonable duties assigned. 【任职要求】 What are we looking for? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Hospitality: Volunteer to provide unparalleled hospitality. • Integrity: Do what you should do all the time. • Leadership: Strive to be a leader in both your industry and your community. • Teamwork: Actively promote teamwork spirit in all work. • Ownership: take responsibility for your actions and make decisions. • Now: Operate with urgency and discipline. • Bachelor’s degree. • At least 5 years of relevant management experience in international hotel chains. • Good English and Chinese reading and writing skills. • Able to formulate and implement operating budgets and business plans. • Able to effectively market and position the brand at desired levels. • Able to manage the Sales department. • Able to assist the General Manager and Management in achieving the hotel's overall business objectives. • Knowledgeable of political, economic and social issues, and market trends. • Good communication, organizational and presentation skills. • Able to lead, guide and develop employees. • Knowledgeable of and able to deal with crisis. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. • Participate in developing and implementing hotel and departmental policies and regulations. • Develop marketing strategies and promotion plans to adjust to the market situation in real time. • Supervise and drive the progress and implementation of marketing plans. • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. • Monitor and evaluate current initiated marketing activities and market dynamics. • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. • Conduct regular market research and obtain information about competitors. • Set pricing strategies and sales targets for the hotel. • Manage special projects and other related businesses. • Ensure efficient use of departmental resources. • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. • Ensure that department staff are clear about the responsibilities assigned to them. • Take immediate corrective action when the interests of the department or hotel are jeopardized. • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. • Manage departmental expenses and budgets. • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. • Control departmental costs in accordance with hotel policies to avoid waste. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Ensure the filing of departmental documents and related information. • Maintain communication with all operating departments within the group to maximize sales opportunities. • Promote hotels in relevant industries at home and abroad. • Actively participate in sales activities initiated by Hilton. • Organize promotional trips for target markets. • Maintain good relationship and communication with target markets at home and abroad. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. • Adhere to hotel safety policies, emergency rules and procedures. • Ensure employees fully understand and follow the contents of the employee handbook. • The department reserves the right to change or supplement the job description if necessary. • Perform any other reasonable duties assigned. 【任职要求】 What are we looking for? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Hospitality: Volunteer to provide unparalleled hospitality. • Integrity: Do what you should do all the time. • Leadership: Strive to be a leader in both your industry and your community. • Teamwork: Actively promote teamwork spirit in all work. • Ownership: take responsibility for your actions and make decisions. • Now: Operate with urgency and discipline. • Bachelor’s degree. • At least 5 years of relevant management experience in international hotel chains. • Good English and Chinese reading and writing skills. • Able to formulate and implement operating budgets and business plans. • Able to effectively market and position the brand at desired levels. • Able to manage the Sales department. • Able to assist the General Manager and Management in achieving the hotel's overall business objectives. • Knowledgeable of political, economic and social issues, and market trends. • Good communication, organizational and presentation skills. • Able to lead, guide and develop employees. • Knowledgeable of and able to deal with crisis. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. the Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel. What will I be doing? As the Director of Finance, you will be responsible for performing the following tasks to the highest standards: Financial Accounting & Control: Best practice financial accounting processes in a robust control environment Management Reporting: Focused, innovative and balanced reporting that stimulates management action Business Support: Provision of the highest standards of financial and commercial support to the Business Investment Optimizing returns on capital investment Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting Investment in People: Ensuring the best person in each job, in an environment of continuous development Cash & Working Capital: Optimize cash position in an environment of tight control Additional Notes • The Director of Finance has a direct responsibility to the General Manager of the hotel combined with a responsibility to the Regional Finance Director for the maintenance of professional standards. • In the rare event that this dual responsibility gives rise to a conflict, the matter must be referred to the Regional Ops VP and the Regional Finance Director for guidance. • The appointment dismissal and transfer of the Director of Finance is made by the Regional Finance Director / Area VP Finance in consultation with the hotel General Manager. • No changes to the remuneration package of any Director of Finance (or Assistant Controller) may be made without the written approval of the Regional Finance Director / Area VP Finance. • The Director of Finance has unlimited rights of access to all financial figures and facts of the operation. • The Director of Finance exercising reasonable tact may visit any department to ask questions and make any study in fulfilment of his / her duties. • The General Manager must consult the Regional Finance Director / Area VP Finance over the completion of any appraisal or Personal Development Review for the Director of Finance. • Any bonus scheme for the Director of Finance must be agreed with the Regional Finance Director / Area VP Finance in advance. 【任职要求】 What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • University qualification and above. • Finance / Accounting major and certified, e.g. ACCA/ CPA. • 5 year in hotel accounting with at least 2 years in similar position with an international hotel. • Fluent in oral and written English to meet business needs. • Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK, • Proficient in Microsoft Windows, Word, Excel and PowerPoint. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. • Participate in developing and implementing hotel and departmental policies and regulations. • Develop marketing strategies and promotion plans to adjust to the market situation in real time. • Supervise and drive the progress and implementation of marketing plans. • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. • Monitor and evaluate current initiated marketing activities and market dynamics. • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. • Conduct regular market research and obtain information about competitors. • Set pricing strategies and sales targets for the hotel. • Manage special projects and other related businesses. • Ensure efficient use of departmental resources. • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. • Ensure that department staff are clear about the responsibilities assigned to them. • Take immediate corrective action when the interests of the department or hotel are jeopardized. • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. • Manage departmental expenses and budgets. • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. • Control departmental costs in accordance with hotel policies to avoid waste. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Ensure the filing of departmental documents and related information. • Maintain communication with all operating departments within the group to maximize sales opportunities. • Promote hotels in relevant industries at home and abroad. • Actively participate in sales activities initiated by Hilton. • Organize promotional trips for target markets. • Maintain good relationship and communication with target markets at home and abroad. • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. • Adhere to hotel safety policies, emergency rules and procedures. • Ensure employees fully understand and follow the contents of the employee handbook. • The department reserves the right to change or supplement the job description if necessary. • Perform any other reasonable duties assigned. 【任职要求】 What are we looking for? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Hospitality: Volunteer to provide unparalleled hospitality. • Integrity: Do what you should do all the time. • Leadership: Strive to be a leader in both your industry and your community. • Teamwork: Actively promote teamwork spirit in all work. • Ownership: take responsibility for your actions and make decisions. • Now: Operate with urgency and discipline. • Bachelor’s degree. • At least 5 years of relevant management experience in international hotel chains. • Good English and Chinese reading and writing skills. • Able to formulate and implement operating budgets and business plans. • Able to effectively market and position the brand at desired levels. • Able to manage the Sales department. • Able to assist the General Manager and Management in achieving the hotel's overall business objectives. • Knowledgeable of political, economic and social issues, and market trends. • Good communication, organizational and presentation skills. • Able to lead, guide and develop employees. • Knowledgeable of and able to deal with crisis. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

岗位职责 1.按照部门工作程序处理客房的预订和酒店相关咨询； 2.记录并处理所有新进的预订； 3.确保所有与总机有关的事宜都作妥善处理； 4.确保所有与预订有关的事宜都作妥善处理； 5.处理取消，更改与未到预订（诸如：延住和提早离开等等）； 6.悉知房价变动，特殊安排，各种促销活动和预订截止日期； 7.按照标准接听、转接电话； 8.准备报表； 9.与客户及其他部门合作，做好预定准备工作等。 岗位要求 1. 大专及以上学历，有相关岗位工作经验； 2.能够熟练使用Opera系统、Marsha系统； 3. 掌握运用销售及前台电脑系统； 4. 良好的中英文口头书面表达能力； 5. 良好的交流及沟通能力； 6. 独立工作的能力及团队工作的能力

【岗位职责】 1、负责编制餐饮部所需餐具和用具的年度预算。 2、根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具用具。 3、检查和管理各点餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议。 4、负责安排管事部员工的工作班次。 5、负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生。 6、负责对下属员工的考勤考核工作，督导员工做好安全工作。 【岗位要求】 1、有较强的责任心,工作认真踏实。 2、熟悉各种餐具用具的牌号、产地、特性及价格，懂得餐具用具的分类和保管方法。 3、熟悉各种洗涤剂和清洁剂的使用方法，熟悉常用的餐具洗涤设备及其操作方法，了解它们的维修保养方法。 4、具有高中以上的文化程度或同等学历。 5、身体健康，精力充沛。 6、能够熟练操作办公软件

岗位职责 1、确保西餐厅所有菜式的出品。 2、保证所有的厨房正常工作。 3、检查厨师的仪容仪表及个人卫生。 4、确保所有采购食品的质量。 5、建立各种控制体系(卫生、成本等）正常运作、 6、极积开创新菜，制订餐厅的菜单、自助单及特殊菜单。岗位要求 1、同等职位工作经验。 2、接受过专业技术训练，达到X级厨师技术水平。 3、有丰富的技术及行政经验，至少熟悉多国的西式烹饪 4、懂得成本核算，食物原料及食品营养知识。 5、身体健康，精力充沛。

岗位职责  愿意接受轮班工作  中餐厨房、西餐厨房、宴会厨房、意大利厨房均可接收  尊重客人需求，认真对待客人的提问或投诉， 热衷于满足客人期望，时刻提供专业和高水平的服务质量  自信乐观，工作自觉主动、负责任。 岗位要求 1年以上相关工作经验； 相关专业应届高职毕业生亦可

职位描述： 本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务，在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。 1、在整个工作过程中，始终保持高度的客户服务意识。 2、熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 3、能够达到产品知识的要求。 4、可以根据客人不同的国籍推荐菜单上的食品。 5、了解其他餐厅的菜肴，以便向客人推荐。 6、熟悉所有餐厅及酒店其他部门的营业时间。 7、在餐厅备餐的过程中严格遵守服务标准。 8、向上一级主管或副经理、经理汇报发生的任何事故。 岗位要求： 1、餐饮方面的专业知识及管理、服务、与客人沟通互动方面的知识。 2、具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。

工程部强电技工/主管 1、持有效的特种行业操作证（例如电工/制冷/电梯中任一种） 2、国内三星级及以上酒店工作一年以上 3、人品端正，心态平和，性格好，能吃苦耐劳，不斤斤计较，不生是非，服从安排，有团队合作精神 4、对派工单要快速准确无误地实施完成，并认真检查完成情况。 5、跟进好预防性维修计划及巡查工作，严把质量关。 5、熟悉供排水、供电设备运行和照明情况，有节能意识。 6、有强电、电梯、厨房等设备的维修、维护、保养经验。 7、有一定的领导力，能合理的安排工程事务，并带领本组员工高质量的完成上级交待的工作任务。

【岗位职责】 1、掌握房态，每天定时编发房态表，并通知客房楼层。 2、做好信息收集和资料积累工作，准确回答宾客问询。 3、负责客房所有钥匙的管理和收发工作。 4、负责捡拾物品和遗留物品的登记、存放和处理等。 【岗位要求】 1、有相关工作经验者优先。 2、身体健康，五官端正，无不良嗜好。 3、能熟练操作日常办公软件，有一定的文字处理及沟通协调能力。 4、有一定的英语基础。

销售副总监将通过有效的潜在客户转化和成功的活动执行，协助为宴会团队提供日常领导。该职位包括与销售团队密切合作，了解行业/客户需求，以及收入管理，以最大限度地提高潜在客户转化率和推动收入增长，并管理宴会团队的日常工作，负责外烩活动。

岗位职责 1.协助住客搬迁行李。 2.代客交收信件、包裹、便条及电报等。 3.负责所有电话询问及柜台询问事宜。 4.保持行李搬迁能提供迅速及友善之服务。 5.代理行李保管事宜和签发行李索取标签事宜。 6.保养行李服务设备。 7.保持行李储藏室之整洁。 8.收集住客之退房门匙。 9.提供大堂正门之开门迎宾服务。 10.迎接客人，提供帮助，把客人引领到总台接待处。 11.在正门开门及欢迎客人时，如遇雨天，需拿伞方便客人上、下车。 12.从总台接待员手中接过钥匙后，再一次核对钥匙牌上的房间号码。 13.带领客人到指定房间及介绍房间设备及其使用方法。 14.住客退房时，引领其到收款台办理退房手续。 15.把行李装上出租车，盘点行李件数及恭请客人确认。 16.协助保持大堂区域清洁和整齐。 17.对上向礼宾部主管报告及负责。 18.负责其它由礼宾部主管所安排之任务。 岗位要求 1.拥有一年以上五星级酒店相关工作经验； 2.良好的英语运用能力； 3.身体健康，思维敏捷。

岗位职责： 1.     负责公共区域的日常保洁，对客服务 2.     服从主管安排，完成各类特殊清洁 3.     对自身日常工作有自发性和积极性 岗位要求： 1.     普通话清晰 2.     理解能力强 3.     能吃苦耐劳 4.     有相关工作经验优先 年龄要求：30-55岁（经验丰富年龄可放宽） 需到岗时间：24年4月1日

职位描述： 在工作时间内清扫酒店制定标准工作量，确保所有客房达到希尔顿酒店制订的政策。 确保所分配的区域的高度清洁。 确保所服务客人的隐私被保护。 尽可能地为客人提供帮助,响应客人的要求。 按照程序和标准打扫和补给客房。 需要时提供开夜床服务。 随时保证万能钥匙的安全。 保持手推车的整洁和充分的补给。 维持所有的装备处于良好的工作状态。 保持布草房的整洁和井井有条。 向楼层主管汇报任何布草、家具、固定物或装置的丢失或损坏，及地毯大理石的养护状况。 岗位要求： 具有良好的管家部楼层日常操作方面的知识。 能够适应变动的工作时间，可以上早班和夜班，并且能在周末和公共假日上班。 具有良好清洁剂使用及清洁房间方面的知识。 至少具有一年的楼层工作经验。 高中或职业培训学校 基本的英语水平。 一至两年同级别国际连锁酒店的工作经验。 Position Summary: Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures. Ensure that guests' privacies are protected during service. Offer all possible assistance to guests and respond to guests‘ requests. Clean and replenish supplies for guestrooms according to standards and procedures. Does turndown service when required. Ensure master keys are kept secure at all times. Keep trolleys neat and adequately supplied. Maintain all equipment in good working condition. Keep linen room neat and in good order. Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor. Job requirements: High school graduate and attended skills training school Minimum of 1 year of experience in the Housekeeping department 1-2 years of experience in similar capacity with international chain hotels English literate Good knowledge of housekeeping’s daily operations on guest floors Flexible  with  working  hours, able  to  work  morning / evening  shifts, weekends and public holidays Good knowledge of chemical usage and cleaning rooms

【职位描述】 Maintain the order and safety of the hotel. Offer necessary service to guests. Conduct regular safety patrol, acting and reporting appropriately upon discovering any potential hazards. Take good care of communication facilities and skillfully operate all fire control equipment. Report, examine and monitor with professionalism once suspicious personnel or articles are discovered, keeping a record of these incidents as well. Effectively manage issues encountered during duty and report to the duty supervisor or Assistant Safety & Security Manager promptly when needed. Be responsible to check fire facilities, fire security and manage the fire alarm. Be familiar with first aid and fire emergency procedures. 维护酒店的秩序和安全。 为客人提供必要的服务。 定期进行安全巡逻，发现任何潜在危险时采取适当行动并报告。 爱护通讯设施，熟练操作所有消防设备。 一旦发现可疑人员或物品，就要专业地报告、检查和监控，并记录这些事件。 有效管理值班期间遇到的问题，并在需要时及时向值班主管或助理安全保障经理报告。 负责检查消防设施、消防安全和管理火警。 熟悉急救和火灾应急程序。 【任职要求】 High school or Secondary Vocational school graduate. Proficient with hotel security operations. Possess a strong sense of responsibility and service. Good work attitude and always alert. Communicates effectively and clearly. 高中或中等职业学校毕业。 精通酒店安保操作。 具有强烈的责任感和服务意识。 工作态度好，时刻保持警觉。 沟通有效且清晰。