Primary Responsibilities主要职责
• Demonstrates Fairmont’s Service Plus Standards in all interactions.
• To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Residences Chengdu.
• To consistently offer professional, friendly and warm service.
• To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts.
• To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way.
• To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.
• To understand each service station and all side duties assigned to that station 。Including the production of all kinds of products, utensils cleaning,kitchen and lobby cleaning,etc.
• Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience.
• To understand how to operate all the equipment used in the outlet.
• To fully understand and follow the hotel’s recycling program and procedures.
• To actively participate in all health and safety procedures the entire hotel.
• To follow all of safety and sanitation policies when handling food and beverage.
• 通过各种互动形式展示费尔蒙的服务及标准。
• 时刻同成都棕榈泉费尔蒙公寓的同事保持并促进一种积极的工作关系。
• 坚持提供专业、友好的热情的服务。
• 表现出对费尔蒙酒店集团的餐厅政策及程序和服务标准的真正理解。
• 完全了解你的营业网点和在酒店进行的所有其它特殊促销中的菜单和饮料单；了解菜单所有项目、装饰物、内容和烹制方法。
• 了解交班报告，明白安全存储或收取应付款的非现金/现金交易和流程。
• 了解每个服务站，及其指定的所有职务，包括酒廊各种出品的制作、器皿的清洗、厨房及大堂的整理等。
• 参加餐前汇报，及周度和月度会议，以便不断提高客户满意度。
• 懂得餐厅内所有设备的使用方法
• 完全了解并遵照公寓的回收利用计划和程序
• 主动参与公寓的所有健康与安全活动
Knowledge and Experience知识和经验
• Must possess outstanding guest services skills, professional presentation and good communication skills.
• Proficient in the Mandarin language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours.
• Must be physically fit.
• 必须具备出色的宾客服务技能、专业表达能力及良好的交际能力。
• 精通中文（口语和书面），第二外语者优先。
• 必须能在紧张和多变的环境下应对多项任务。
• 必须能灵活安排工作时间。
• 必须身体健康
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
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