岗位职责 1、在每个主要控制领域下有一个对总体目标的简要说明，接下来是更加详细的关于角色和责任的说明； 2、财务会计和控制； 3、在健康的控制环境中实践最佳的财务会计流程； 4、全面管理酒店会计记录和财务报告以确认符合公司,业主,法规和财政要求及时间要求； 5、如适用上述必须包括酒店国际的分公司或子公司的账务； 6、确认资产负债表真实反映酒店的资产和负债、 资产负债表必须定期审查及进行所有账户的调节； 7、确认遵循酒店全球的管理协议,以及所有业主/租赁协议； 8、维护一个内部控制的重点系统,这将提供一个有效的及的对酒店资产,负债,收入和成本的全面控制、 确保遵循公司政策； 9、代表经营者和业主,保持对酒店资产,负债,收入和支出的控制,并对酒店的财务业绩提供管理,领导和负责； 10、确保遵循法律和税收政策并保持足够的保险保障、管理养老金计划,在适用情况下确保有足够的会计,精算和法律控制； 11、确保为进口,货币转移和酒店营运(酒吧,俱乐部,娱乐场所等)业务获得有效的许可证和执照、 负责保管和更新所有会影响酒店的财务状况的契约和合同； 12、与内部和外部审计联络合作、 确保有效的酒店审计程序已到位,并在必要时及时纠正、 特别强调确保所有的营业收入被记录、使用月度控制检查单， 必要时进行阶段性自我审计； 13、开发财务会计和控制程序的最佳实践、 财务报告和控制需持续审查和发展的领域,以达到影响和效率最大化、管理报告； 14、专注,创新和平衡报告以激励管理行动； 15、制定高质量的，及时准确的管理信息和绩效衡量、报告应发人深省及面向行动、实施报告应包含关键性能指标的基准,定义和衡量指标,并采用平衡记分卡。 报告应不仅反映酒店的历史业绩,并应反映外部及今后的内容、确保公司报告及时和正确。确保所有公司报告与内部一致的,尤其是HLBFS报告,管理报告,营运趋势报告,逐步转换报告,损益表,资产负债表和现金流报告与试算平衡表调节、 维持每月进行这些调节的依据； 16、营业支持为经营提供最高标准的财务和商业支持，为酒店总经理和团队提供关于财务和商业事项的支持

【岗位职责】 1、负责酒店的库存物资的成本核算与控制，定期与有关帐目进行核对、 2、编制配餐卡，对每一种食品菜肴按消耗量编出成本计算单，为制定销售价格提供依据。 3、做好餐饮部总监和总厨的业务沟通，对酒店饮食管理控制系统提出提出改进意见。 4、定期与采购部、餐饮部共同对市场价格进行调查、分析，更有效地控制进价。 5、对仓库、收货部进行工作检查，严格各种物品、食品、饮料的购入、验收、入库、出库等有关手续和标准。 6、减少库存积压，配合库房每月汇总库存物资积压表，尽量利用库存积压物资以减低成本。

【职位描述】 This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 餐厅服务人员能为客人提供有效率以及专业的服务，在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。 1. To maintain a high customer service focus by approaching your job with the customers always in mind. 在整个工作过程中，始终保持高度的客户服务意识。 2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。 4. To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 5. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中能够做好本职工作，保证自己及其他人的安全。 6. Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 7. Understand dietary requirements and offer appropriate suggestions. 了解健康食品的要求，并可以给出适当的建议。 8. By completing checklist in product knowledge. 能够达到产品知识的要求。 9. Be able to make suggestions on the menu that might suit guests of different nationalities. 可以根据客人不同的国籍推荐菜单上的食品。 10. By knowing menu items of all other outlets to recommend guests to other outlets. 了解其他餐厅的菜肴，以便向客人推荐。 11. Confidently knowing opening hours of all restaurants & Hotel outlets. 熟悉所有餐厅及酒店其他部门的营业时间。 12. Being able to recommend other restaurants & city attractions to Hotel guests. 可以向客人推荐其它具有吸引力的餐厅或场所。 13. By completing checklist on preparing the restaurant for service. 在餐厅备餐的过程中严格遵守服务标准。 14. Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself. 微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。 15. Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking. 保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。 16. Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 17. Ensure all service procedures are carried out to the standards required. 确保所有服务都符合标准。 18. Make sure all areas are cleaned and maintained in accordance with operating procedure. 确保所有区域与开始用餐时一样整洁。 19. Take personal responsibility for the service experience of all guests in your designated area. 服务时对所有客人尽职责。 20. Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section. 在客人进入或离开餐厅是都面带微笑并问候客人，无论在任何服务区内。 21. Give guest service the highest priority. 将服务客人放在首位。 22. Display professional behavior at all times. 在工作过程中始终体现职业素质。 23. Avoid offensive or impolite language. 避免使用冒犯或不礼貌的语言。 24. Report any accidents/incidents to the Supervisor/Assistant Manager/Manager. 向上一级主管或副经理、经理汇报发生的任何事故。 25. Abides by the team member handbook. 遵守酒店员工手册。 26. Abides by hotel policies and procedures. 遵守酒店的政策及程序。 27. Abides by the hotel Code of Conduct. 遵守酒店的行为准则。 28. Demonstrate professional attitude and behavior at all times. 在任何时候表现专业态度和形为。 29. Maintains personal presentation to hotel standards. 根据酒店标准保持个人形象。 30. The working shift will be adjusted according to hotel operation requirement. 根据酒店经营需要调整班次，应予以配合。 31. Completes hotel seasonal sales target. 完成酒店季节性销售任务。 32. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 33. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 【任职要求】 This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 餐厅服务人员能为客人提供有效率以及专业的服务，在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。 1. To maintain a high customer service focus by approaching your job with the customers always in mind. 在整个工作过程中，始终保持高度的客户服务意识。 2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。 4. To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 5. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中能够做好本职工作，保证自己及其他人的安全。 6. Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. 熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 7. Understand dietary requirements and offer appropriate suggestions. 了解健康食品的要求，并可以给出适当的建议。 8. By completing checklist in product knowledge. 能够达到产品知识的要求。 9. Be able to make suggestions on the menu that might suit guests of different nationalities. 可以根据客人不同的国籍推荐菜单上的食品。 10. By knowing menu items of all other outlets to recommend guests to other outlets. 了解其他餐厅的菜肴，以便向客人推荐。 11. Confidently knowing opening hours of all restaurants & Hotel outlets. 熟悉所有餐厅及酒店其他部门的营业时间。 12. Being able to recommend other restaurants & city attractions to Hotel guests. 可以向客人推荐其它具有吸引力的餐厅或场所。 13. By completing checklist on preparing the restaurant for service. 在餐厅备餐的过程中严格遵守服务标准。 14. Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself. 微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。 15. Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking. 保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。 16. Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 满足客人的各项要求，如不能立即回答客人的问题请与经理联系。 17. Ensure all service procedures are carried out to the standards required. 确保所有服务都符合标准。 18. Make sure all areas are cleaned and maintained in accordance with operating procedure. 确保所有区域与开始用餐时一样整洁。 19. Take personal responsibility for the service experience of all guests in your designated area. 服务时对所有客人尽职责。 20. Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section. 在客人进入或离开餐厅是都面带微笑并问候客人，无论在任何服务区内。 21. Give guest service the highest priority. 将服务客人放在首位。 22. Display professional behavior at all times. 在工作过程中始终体现职业素质。 23. Avoid offensive or impolite language. 避免使用冒犯或不礼貌的语言。 24. Report any accidents/incidents to the Supervisor/Assistant Manager/Manager. 向上一级主管或副经理、经理汇报发生的任何事故。 25. Abides by the team member handbook. 遵守酒店员工手册。 26. Abides by hotel policies and procedures. 遵守酒店的政策及程序。 27. Abides by the hotel Code of Conduct. 遵守酒店的行为准则。 28. Demonstrate professional attitude and behavior at all times. 在任何时候表现专业态度和形为。 29. Maintains personal presentation to hotel standards. 根据酒店标准保持个人形象。 30. The working shift will be adjusted according to hotel operation requirement. 根据酒店经营需要调整班次，应予以配合。 31. Completes hotel seasonal sales target. 完成酒店季节性销售任务。 32. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 33. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

【职位描述】 Position Summary职位概述: 1. To professionally and productively carry out duties assisting in designated areas as assigned. 负责厨房的出品，确保食品的高质量，完成所分配的工作。 2. Use the kitchen’s equipment correctly, make sure the equipment is operated well and safe. 正确操作厨房设备，确保设备正常运转和操作安全。 3. Set up the tools and clean the environment after working. 在工作结束后，进行厨房的工具整理和卫生清洁。 4. Store raw materials, semis, food correctly, use reasonably, save cost. 正确的储存原材料、半成品、成品，合理使用，避免浪费。 5. Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision 确保工作达到规定的标准并在规定的时间内完成。 6. Good cooperate with colleague. 与部门同事良好的合作。 7. Understands the hotel’s facilities, products and services. 了解酒店的设施、产品和服务。 8. Assist Pastry Chef to manage ambassadors who are on the related duties. 协助厨师长对当班员工进行指导和管理。 Training and Human Resources: 培训和人事责任 9. Attend all kinds of hotel training. 参加酒店的各种培训。 10. Obey hotel’s Policy & Procedures. 遵守酒店各项规章制度。 11. Demonstrate a proactive approach towards the training and development of culinary ambassadors within the area of supervision. 对所在区域内员工进行有益的培训，促使员工得到发展。 12. Assist in recruitment according to departmental manning guide. 根据部门员工情况，协助进行招聘。 13. Assess ambassador’s work 对员工工作进行评估。 Guest Service Responsibilities: 对客服务责任 14. Be responsible for updating food and ensuring food quality to satisfy guests’ requirements. 菜品不断推陈出新，保证出品质量，达到客人的要求。 15. Communicate with guests to get guests’ preference, record suggestion about food and make necessary adjustment. 与客人沟通，了解客人的喜好，记录对菜品的意见，并及时进行必要的调整。 16. Take appropriate action to resolve guest complaints when guests are not satisfied with the food. 当客人对出品不满意时，应尽可能减少客人的不满，解决客人对菜品的投诉。 17. Assist outlet managers in food promotion and sales 协助餐厅经理进行菜品的推广和销售。 18. To ensure that ambassador who have direct contact with guests have full knowledge of all food items and methods of food preparation. 确保与客人直接接触的员工对食品及加工方法具有丰富的知识。 Technical Responsibilities: 技术责任 19. Know all the product of pastry 熟知饼房出品 Baked pastries 烘烤类的 Handling and storage of commodities 处理和储存商品 Chou pastry dishes 甜点菜品 Gateau pithiviers 食谱 Bake and fill a variety of sweet pate dishes 烘烤及填满各种甜品 Savoury products from chou short and puff 开胃的产品 20. Know all the product of bakery 熟知面包房出品 Croissants 牛角包 Brioche 牛油包 Kuchen 德国小饼 Danish pastries 丹麦包 Savarins and babas 21. Decorate, portion and present 装饰、分量和介绍 22. Abides by the team member handbook. 遵守酒店员工手册。 23. Abides by hotel policies and procedures. 遵守酒店的政策及程序。 24. Abides by the hotel Code of Conduct. 遵守酒店的行为准则。 25. Demonstrate professional attitude and behavior at all times. 在任何时候表现专业态度和形为。 26. Maintains personal presentation to hotel standards. 根据酒店标准保持个人形象。 27. The working shift will be adjusted according to hotel operation requirement. 根据酒店经营需要调整班次，应予以配合。 28. Completes hotel seasonal sales target. 完成酒店季节性销售任务。 29. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 30. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 【任职要求】 Position Summary职位概述: 1. To professionally and productively carry out duties assisting in designated areas as assigned. 负责厨房的出品，确保食品的高质量，完成所分配的工作。 2. Use the kitchen’s equipment correctly, make sure the equipment is operated well and safe. 正确操作厨房设备，确保设备正常运转和操作安全。 3. Set up the tools and clean the environment after working. 在工作结束后，进行厨房的工具整理和卫生清洁。 4. Store raw materials, semis, food correctly, use reasonably, save cost. 正确的储存原材料、半成品、成品，合理使用，避免浪费。 5. Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision 确保工作达到规定的标准并在规定的时间内完成。 6. Good cooperate with colleague. 与部门同事良好的合作。 7. Understands the hotel’s facilities, products and services. 了解酒店的设施、产品和服务。 8. Assist Pastry Chef to manage ambassadors who are on the related duties. 协助厨师长对当班员工进行指导和管理。 Training and Human Resources: 培训和人事责任 9. Attend all kinds of hotel training. 参加酒店的各种培训。 10. Obey hotel’s Policy & Procedures. 遵守酒店各项规章制度。 11. Demonstrate a proactive approach towards the training and development of culinary ambassadors within the area of supervision. 对所在区域内员工进行有益的培训，促使员工得到发展。 12. Assist in recruitment according to departmental manning guide. 根据部门员工情况，协助进行招聘。 13. Assess ambassador’s work 对员工工作进行评估。 Guest Service Responsibilities: 对客服务责任 14. Be responsible for updating food and ensuring food quality to satisfy guests’ requirements. 菜品不断推陈出新，保证出品质量，达到客人的要求。 15. Communicate with guests to get guests’ preference, record suggestion about food and make necessary adjustment. 与客人沟通，了解客人的喜好，记录对菜品的意见，并及时进行必要的调整。 16. Take appropriate action to resolve guest complaints when guests are not satisfied with the food. 当客人对出品不满意时，应尽可能减少客人的不满，解决客人对菜品的投诉。 17. Assist outlet managers in food promotion and sales 协助餐厅经理进行菜品的推广和销售。 18. To ensure that ambassador who have direct contact with guests have full knowledge of all food items and methods of food preparation. 确保与客人直接接触的员工对食品及加工方法具有丰富的知识。 Technical Responsibilities: 技术责任 19. Know all the product of pastry 熟知饼房出品 Baked pastries 烘烤类的 Handling and storage of commodities 处理和储存商品 Chou pastry dishes 甜点菜品 Gateau pithiviers 食谱 Bake and fill a variety of sweet pate dishes 烘烤及填满各种甜品 Savoury products from chou short and puff 开胃的产品 20. Know all the product of bakery 熟知面包房出品 Croissants 牛角包 Brioche 牛油包 Kuchen 德国小饼 Danish pastries 丹麦包 Savarins and babas 21. Decorate, portion and present 装饰、分量和介绍 22. Abides by the team member handbook. 遵守酒店员工手册。 23. Abides by hotel policies and procedures. 遵守酒店的政策及程序。 24. Abides by the hotel Code of Conduct. 遵守酒店的行为准则。 25. Demonstrate professional attitude and behavior at all times. 在任何时候表现专业态度和形为。 26. Maintains personal presentation to hotel standards. 根据酒店标准保持个人形象。 27. The working shift will be adjusted according to hotel operation requirement. 根据酒店经营需要调整班次，应予以配合。 28. Completes hotel seasonal sales target. 完成酒店季节性销售任务。 29. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 30. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

职位描述 Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. 及时清洁客房和套房，确保宾客满意度。 Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures 按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。 Replenishes guest supplies 补充客用品。 Ensures guest services specified by superiors and guests requests are promptly and courteously met 及时、礼貌的完成上级指定的对客服务并满足客人的要求。 Reports damage or malfunction in hotel rooms to superior 向上级汇报酒店客房内的损坏或故障情况。 Maintains equipment in proper state of cleanliness and repair 保证设备的清洁和修缮。 Maintains a section room report 完成区域客房报告。 Maintains a daily room checklist 完成每日客房检查工作单。 Meets with superior and takes on daily assigned tasks 与上级会面并承担每日分配的任务。 Reports and submits lost and found articles to superior immediately 及时向上级汇报和上交与客人遗失物品。 Report guest complaints to superior immediately 及时向上级汇报客人的投诉。 Reports unusual behavior/activities on floors to supervisor 向上级汇报楼层里的反常行为和活动。 Records room status in allocated section accurately 准确记录在划定的区域内的房间情况。 Complies with hotel’s health, safety and hygiene policy 遵守酒店的健康、安全和卫生政策。 Adheres to personal grooming and hygiene standards 保持个人仪容和卫生标准。 职位资格和技能 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Some housekeeping experience. 拥有一些客房工作经验