·
Deliver Food and Beverage
service of high standard and in accordance with departmental standards and
procedures
·
按照部门的规范和程序提供高标准的餐饮服务。
·
Communicates to his/her
superior any difficulties, guest comments and other relevant information
·
与上级领导交流有关疑难,客人意见和其它相关信息。
·
Establishes and maintains
effective employee working relationships
·
与员工建立并保持良好的工作关系。
·
Attends and participates in
daily briefings and other meetings as scheduled
·
参加和参与每日的例会和其它计划好的会议。
·
Attends and participates in
training sessions as scheduled
·
参加和参与计划好的培训课程。
·
Prepares for service by
ensuring:
·
确保部门的以下各项工作就绪为客人提供服务:
o
Grooming is impeccable and in
accordance with ICHG personal presentation standards
o
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o
Outlet equipment is clean
o
设备干净
o
Equipment is sorted and stored
o
设备分类且存放好
o
Glassware is polished
o
玻璃器皿擦亮
o
Flatware is polished
o
擦亮餐具
o
China is clean
o
清洁瓷器
o
Waiter stations are prepared
o
准备好服务台
o
Cutlery is placed for buffet
and table service
o
摆放好自助餐桌上的餐具
o
Tables are set
o
摆设好餐台
o
Reservations are read and
familiarized
o
阅读并熟悉预订
o
Special occasions are ready
o
准备好特别活动
o
Music is on
o
放音乐
o
Lighting is on
o
开灯
o
Outlet is ready for service and
guest comfort
o
酒吧准备就绪为客人提供舒适的服务。
o
Carries out effective service
by ensuring:
o
高效的提供服务:
o
Guests are greeted and seated
o
迎宾并安排客人就坐
o
Daily specials are explained
and upsold
o
说明并推销每日特价
o
Food orders are processed
accurately
o
准确的下餐单
o
Trays and tray jacks are
effectively used
o
有效的利用托盘和托盘架
o
Food orders are taken quickly
o
快速的为客人写餐单
o
Payment methods are handled
accurately
o
确的处理付款方法
o
Working areas are cleaned and
re-set quickly
o
快速的清洁工作区和重新布置
o
Bar is clean
o
清洁的酒吧
o
Used ashtrays are regularly
cleaned
o
定时清理用过的烟灰缸
o
Guests are conversed with in
relation to the food and beverage products
o
与客人谈论有关的餐饮产品
·
Carries out effective beverage
service by ensuring:
·
通过确保以下内容高效的提供饮品服务:
o
Beverages are upsold and
regularly replenished, abiding by responsible alcohol service regulations
o
遵守酒精饮料服务归定,推销饮料并定时为客人续酒。
o
Converse with Guests about
wine, advising the types and styles of wine, taking wine orders and serving
wine
o
与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒
o
Promoting and selling cocktails
to guests
o
向客人推销鸡尾酒
o
Making and presenting cocktails
o
调配和装饰鸡尾酒
o
Coffee and tea is served hot
and in accordance with standard
o
按规范提供热的咖啡和茶
·
Take appropriate action to
resolve guest complaints
·
正确处理客人的投诉。
·
Food and beverage stock is
stored in relation to hotel procedures
·
按照酒店的规定存储餐饮存货。
·
Performs related duties and
special projects as assigned
承担相关的职责和安排的特别项目。