- As a Service Associate - Concierge, we rely on you to 作为一名宴会部服务员，您的主要工作职责为： - To have complete knowledge on the food / beverage / service available / preparation methods and time in sections appointed. 具备指定餐厅的酒水服务制作方法和时间的全面知识。 - To be aware of SLIM and Hotel standards and policies 了解集团总部和饭店的各项标准及规定，并保证这些标准和规定的正确实施。 - Ensures personal grooming and conduct according to hotel standards. 确保个人仪表和行为符合饭店标准。 - Checks schedule and ensures punctuality at work 检查日程表，确保工作准时。 - Ensures that service / items are prepared according to hotel minimum standards and standard procedures 确保服务/品种符合饭店的基本标准和标准程序 - Checks quality / presentation / temperature of food / beverage / service prior to serving 为客人服务之前，事先检查质量/外观/食品温度/酒水/服务等情况。 - Ensures full mise – en - place is prepared prior to start of operations and replenished afterwards 确保运营之前，已事先做好准备工作，及时补充存量。 - Check cleanliness of sections prior and after service 为客人提供服务之前或之后，检查本部门的清洁情况。 - Ensure that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage. 确保正确操作所有的材料，设备和机械，定期清洁，以便延长使用寿命。 - Checks inventory in sections appointed for daily requisition 检查指定部门的库存量，为确定每日申请量做好准备。 - Obtain customer feedback during operations to ensure satisfaction 在运营当中征求客人的反馈意见，确保令客人喜出望外。 - To relay any customer complaints to supervisor 任何客人的投诉都要向上级汇报。 CHARACTERISTICS REQUIRED 要求：  - Technical secondary school or above; 中专及以上学历； -  Strong sense of responsibility and team work spirit; 有责任心和团队合作精神； -  Have good service skills; 具有熟练的服务技巧； -  Be good at communicating with guests and have strong sense of service； 善于与客人交流，具有较强的服务意识； -  Fluent in Mandarin, master the basc spoken English; 普通话流利，掌握基础的英语口语。