Abide by the personal appearance standards of Huayi Hotel, and the clothes are impeccable  遵守华邑酒店的个人仪表仪容规范著装无可挑剔 Equipment is clean 设备干净 Equipment is sorted and stored 设备分类且存放好 Glassware is polished 玻璃器皿擦亮 Requirements for special occasions are ready 特别活动的要求准备就绪 Outlet is ready for service and guest comfort 部门准备就绪为客人提供舒适的服务。 Carries out effective service by ensuring staffs are aware of their role in: 确保了解自己的职责，高效的提供服务： Explaining and up-selling daily beverage specials 说明并推销每日的特价饮料 Processing food orders accurately 准确的下食品单 Using trays and tray jacks effectively 有效的利用托盘和托盘架 Quickly taking food and beverage orders 快速的为客人写餐饮订单 Ensuring payment methods are handled accurately 确保准确的处理付款方式 Ensuring working areas are cleaned and re-set quickly 确保工作区快速的清洁和重新摆放整齐 Ensuring the  bar is clean 确保饮品台干净 Conversing with Guests in relation to the food and beverageproducts 与客人交谈有关的餐饮产品 Carries out effective beverage service by ensuring: 通过确保以下内容高效的提供饮品服务： Drinks are up-sold and regularly replenished, abiding by responsible tea service regulations 遵守饮料服务规定，推销饮料并定时为客人续茶。 Converse with Guests about tea, advising the types and styles of tea, taking tea orders and serving tea 与客人谈论中式茶，建议中式茶的品种和风格，写单和为客人服务茶 Promoting and selling Chinese tea to guests 向客人推销中式茶 Products are served hot and in accordance with standard 按规范提供热的咖啡和茶 Patron care standards are adhered to by ensuring: 通过确保以下方面遵守宾客服务规范： Guests are advised on Chinese tea 给予客人有关茶的建议 Monitor factors which interfere with the total experience of the guest 监测影响客人总体体验的各方面工作 Cellar operations are carried out including: 茶叶贮存管理包括： Correct use of refrigeration system 正确的使用冰箱系统 Adhering to stock control procedures 遵循存货管理程序   Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards 确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。 Ensure restaurant operating equipment is clean and in working order 确保餐厅运营设备的清洁并正常工作。 Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy 按照酒店的规定保持工服和个人仪表的高标准。 Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor 周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。 Maintain responsibility of cleanliness of all menus and tea menus 保持所有菜单和饮料单的清洁。 beverage service 饮料服务。 Assist with food service 协助食品服务。 Maintain detailed knowledge of menu, including daily specials 对菜单有具体的了解，包括每日特价。 Ensure tables are cleared quietly and efficiently 确保迅速且高效的清理餐桌。 Carry food and beverage trays in a safe manner to minimize breakages 安全的举餐盘使破损将到最低。 Complete dockets accurately and clearly 准确和清楚的填写收据。 Maintain current information on all general activities of the hotel 了解当前酒店所有的活动