Check duty rosters and manpower distribution of all sections of Housekeeping according to occupancy and function to ensure the productivity objectives and quality service standards are achieved.
根据入住率和人手，检查所有客房部的排班表和人力分配，确保达到目标和优质服务标准。
Handle all guest complaints and requests immediately and tactfully. Make sure the guests are satisfied with the service before they leave the hotel. Request assistance from the
Executive Housekeeper if complaints and requests cannot be handled.
及时有效地处理客人的投诉和要求。在客人离开酒店之前，确保他们对服务满意。如果投诉和要求不能得到妥善处理，可向行政管家寻求帮助。
Any problem that may arise such as major repairing jobs to be done to consult the Executive Housekeeper for advice.
任何可能出现的问题，如要进行大修的工程可咨询行政管家的意见.
Conduct counselling, training, disciplining and interviewing of staff to maintain the efficiency of staff performance.
对员工进行辅导、培训、训诫和面谈，以保持员工的工作效率。
Provides an atmosphere of respect and dignity of labor to encourage employees to take pride in their work and enjoy a sense of satisfaction on a job well done.
员工提供尊重和体面的工作环境，鼓励员工为自己的工作感到自豪，并对自己的工作感到满意。
Check VIP blockings prior to the arrival and during occupancy period. Check random vacant and occupied rooms.
在入住前和入住期间检查VIP区域。随机检查空房和住人房。
Daily check keys and key log book. Ensure that all keys are returned at the end of each shift.
每日检查钥匙和钥匙领用日志。确保在每个班次结束时返回所有钥匙。
Prepared to implement assigned tasks during emergencies such as fires, power cuts and bomb threats.
准备在火灾、断电和炸弹威胁等紧急情况下执行指定任务。
Inspect and offer solutions to problems of operation, system, manpower, policy and procedures to superior to ensure the standard of service is maintained according to hotel objective.
检查并解决运营、制度、人力、政策和程序方面的问题，确保服务标准符合酒店目标。
Control & supervise all store requisition, inventory and purchase request to ensure supplies are replenished with the approved budget.
控制和监督所有的仓库申请，库存和采购要求，以确保供应品的补充与批准的预算。
Plan and supervise all programs of maintenance, linen cleaning, Upholstery cleaning by daily inspection to ensure the cleaning and maintenance program are followed and carried out.
计划和监督所有的保养、布草清洗、室内维护的日常检查，以确保清洁和保养程序的执行。
Examine records on equipment maintenance, inventory and personnel records to ensure proper recording is provided for management’s reporting.
检查设备维护、库存和人事档案，确保管理层的报告有正确的记录。
Follow up on maintenance of repair and co-ordinate with Front Office and Technical Dept. to ensure both service quality standard and maximum profitability objectives are achieved.
跟踪工程维修保养，与前厅部和信息技术中心协调，确保达到服务质量标准和最大利润目标。
Complete other duties as assigned.
完成分配的其他任务。
