职位描述 Job description
1.应当遵守长沙尼依格罗酒店餐饮部既定的政策原则和运作程序。全面负责餐厅行政管理和运营管理，最大化的利润，减少成本以及赢得客人的满意度。
In line withprescribed Niccolo policies and procedures. Overall responsiblefor Tea Lounge administration and operations of the sections appointed in the RB&Edivision. Maximize profits, saving cost and guest satisfaction.
2.协助定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
Conduct regular divisionalcommunications meetings and ensure that departmental briefings and meetings areeffective and conducted as necessary.
3.确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensure the delivery of brand promiseand provide exceptional guest service at all times.
4.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handle all guest and internalcustomer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved satisfactorily.
5.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Personally and frequently verify thatguests at Niccolo Kitchen are receiving the best possible service.
6.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Spend time at Niccolo Kitchen (duringpeak periods) to ensure that they are managed well by the respective colleaguesand functions to the fullest expectations.
7.协助销售部和公关媒体完成餐饮部的推广工作，熟悉餐饮部的客源和客人搞好良好的关系。维持部门的收入。
Give assistance to SalesDept., Public and Media to complete the promotional activities of RB&EDept. Be familiar with the customers of RB&E and foster good relations withthem. Be maintaining revenue for the department.
任职要求 Qualifications
1.大专学历，高级文凭持有者。行政管理或酒店管理及相关专业。
University/ Higher Diploma graduate,major in Business Administration/ Hotel Management or equivalent.
2.至少2年酒店餐饮工作经验在同等职位。
At least 2 years working experience onthe same position in RB&E.
