1.
Conducts self in a
professional manner at all times. Adheres to the established standard of
conduct and house rules, fire regulations, and department procedures and
policies.
任何时候要以一种职业化素养来引导自我，遵守制订的管理标准和规定、防火规章制度、部门标准程序及政策。
2.
Dresses in issued
uniform and ensures a neat, clean, and tidy appearance at all times.
制服穿着干净，整洁，任何时候要保持整齐的外表。
3.
Reports to shift on
time. Is aware of schedule at all times and if unable to attend work,
notifies the Supervisor in adequate time.
班次变动要及时汇报，任何时候要熟知时间安排表，如不能出席工作，需在合适的时间通知上级。
4.
Pick-up work
assignments from the Housekeeping Department, and review for any questions.
Report to assigned area(s) with required keys, equipment, supplies, etc.
接受客房部已分配的工作任务并提出疑问，领取区域钥匙、设备、日常用品等等。
5.
Oversee the
implementation of laundry standards and procedures.
监督洗衣房标准和程序的执行。
6.
Recommended changes to
these standards and training needs on an ongoing basis.
在现行运作的基础上，对标准和培训需求做出改进和建议。
7.
Maintain a current and
thorough knowledge of all laundry systems.
全面掌握洗衣房的相关知识。
8.
Open and close the
shift and ensure effective shift hand over.
良好的工作沟通能确保有效地工作交接。
9.
Distribution and
collection of keys.
分发和收取钥匙。
10.
Management of all incoming
and outgoing calls to Laundry Department.
控制来自洗衣房内外部的电话。
11.
Solve employee
grievances.
安抚和处理员工的不平情绪。
12.
Direct task
allocations and change according to volume and peak periods.
根据工作量的高峰期与空闲期来分配和改变任务。
13.
Perform quality
inspections.
负责质量检查。
14.
Prioritize VIP or difficult
guests.
优先对待VIP或较难应付的客人。
15.
Liaise with
Housekeeping and other department for guest and hotel requirements.
根据客人和酒店要求与客房部和其他相关部门保持联系。
16.
Ensure laundry valet
is processed and delivered in a timely manner.
确保客人的洗衣及时地处理和递送。
17.
Co-ordinate special projects
(e.g. equipment routine service; stock inventories)
调整特殊方案（设备的日常维护、盘点库存）
18.
Manage all special
laundry requests made by guests.
处理客人的特殊洗衣需求。
19.
Ensure consistency
within the department.
确保部门内部的一致性。
20.
Supervise laundry
storage areas.
监督管理洗衣房的库房区域。
21.
Maintain adequate
stock levels.
保存足够的库存量。
22.
Complete stock takes
as required.
完成所要求的库存量
23.
Conducts shift
briefings to ensure hotel activities and operational requirements are known.
建立部门会议制度，保证酒店大型活动的正常运作。
