建立和更新资讯系统部的运营手册，包括政策和程序、工作流程、绩效标准，并做年度的更新。 Developmentsand maintenance of a detailed Department Operations Manual that reflectspolicies and procedures, work processes and standards of performance within theDivision and ensures annual review to accurately reflect any changes. 确保资讯系统部门的文具和其它日常消耗品的可用性。 Ensuresthe availability of any stationery or consumables required by any IS systems. 确保所有的软件许可证的完整性和时效性。 Ensuresthat all licenses are complete and up-to-date. 确保物业管理软件（PMS）、餐饮零售系统(POS)是按照区域资讯经理的指示更新至最新的版本。 Keepssoftware in the Property Management System 、Point of Sales up to the current release as instructedby the Area IS Manager. 对所有的员工（内部顾客）和部门的访问者提供适当的专业、友善的和专注的服务。 Providesthe appropriate level of professional, courteous and caring service to otheremployees (internal customers) and other visitors to the division. 友善、有效地解决顾客和员工的问题，对于他们的投诉和提出的问题如不能当时解决，应汇报给上级，并迅速跟进及时反馈结果。 Handlesguest and employee enquiries in a courteous and efficient manner, reportingcomplaints or problems if no immediate solution can be found, whilst feedingback a prompt follow up. 与顾客和同事保持良好的合作关系。 Maintainspositive guest and colleague interactions with good working relationships. 向酒店管理层提供技术支持和建议，在所有领域最小化运营费用和最大化工作效率。 Provides technical assistance, advices to hotelmanagement so as to minimise overhead expenses and maximiseproductivity in all areas. 协助已授权的用户使用和酒店资讯系统相关硬件，各个模块和电脑。 Assistauthorised users in relation to operation of the hotel’s IS system hardware,various modules and supporting personal computers. 及时协调服务供应商对任何失效系统或设备进行替换和修复。 Coordinatestimely repair and return to service any faulty systems or items of equipment. 建立和实施资讯系统内部的数据备份工作。 Establishesand implements procedures to ensure backup of data in any IS system. 解决由于软件或硬件导致的数据出错。 Rebuildsdata corrupted by either hardware or software faults. 及时处理任何软件相关的出错或更新需求。 Coordinatesthe timely handling of any software fault reports or enhancement requests. 建立紧急处理流程，以保证酒店在系统失效时候的持续运营。 Sets upemergency procedures to continue the operation of the hotel in the event ofsystem failure. 建立资讯系统常见问题的操作手册，并把这些手册和酒店相关的运营手册相结合。 Providesmanuals on the issue of IS systems and incorporates those manuals into therelevant operating procedures of the hotel. 建立必要的步骤，以防止对资讯系统的非授权使用。 Establishesnecessary security measures to prevent unauthorised access to the IS systems. 对内部和外部的审计人员提供技术上的协助。 Providestechnical assistance to internal and external audit employees. 和各运营部门一起设置和维护数据库。 Workswith Operational Departments to set up and maintain clean relevant databasesfor management purpose.